Latest News
Arthouros Ioannidis Marks a Milestone at ProgressPlay and reveals that a new bingo launch is on the horizon this September
ProgressPlay, a leading name in the iGaming industry, proudly celebrates a significant milestone as Arthouros Ioannidis, Head of Account Managers, marks his seventh anniversary with the company. Remarkably, Arthouros has held seven different roles within ProgressPlay, reflecting his dedication, versatility, and significant contributions to the company’s success.
As a premier platform provider, ProgressPlay offers comprehensive turnkey, white-label, and standalone solutions for online gambling operators. With a robust portfolio of games and a commitment to innovation, ProgressPlay empowers operators to deliver exceptional gambling experiences. Arthouros joined ProgressPlay with a vision and dedication that have been instrumental in shaping the high-performance Account Management Team we see today.
With nearly six years of extensive experience in various roles within the company before his latest promotion last January, Arthouros brought a wealth of knowledge and a passion for excellence that have consistently driven the team to new heights. Over the past seven years, he has demonstrated exceptional leadership and strategic acumen, propelling ProgressPlay’s client relationships and operational efficiencies to the forefront. His deep understanding of client needs and market dynamics has been pivotal in fostering a culture of innovation and customer-centricity within the team, alongside Head of Sales and Marketing Marina Nahhas.
“Arthouros has been a cornerstone of our success,” said Nahhas. “His unwavering commitment, strategic insights, and ability to inspire those around him have not only strengthened our client relationships but have also significantly contributed to our growth and reputation in the industry.”
As the Head of Account Managers, Arthouros has been instrumental in developing and implementing strategies that enhance client satisfaction and drive business growth. His leadership has ensured that ProgressPlay remains agile and responsive in an ever-evolving industry landscape.
Reflecting on his journey, Arthouros stated, “It’s been an incredible seven years at ProgressPlay. The support and collaborative spirit within the company have been outstanding. I’m proud of what we’ve achieved together and excited about the future possibilities as we continue to innovate and lead in the iGaming sector.”
ProgressPlay’s comprehensive sportsbook and turnkey solutions include a casino platform, player management, payments module, and affiliate software, designed to boost operators seeking to effectively drive both revenue and efficiency with the latest cutting-edge technology. These solutions ensure that operators can offer a seamless and engaging experience to their customers, enhancing loyalty and driving growth.
Over 150 online casino and sportsbook brands have partnered with ProgressPlay, benefiting from a unique combination of casino games and sports betting. ProgressPlay’s sportsbook offers over 30,000 live betting markets and services across 20 languages, providing a broad and inclusive platform for operators. The latest platform features a slick AI-driven UI/UX and extensive value-added services, alongside thousands of casino games, including slots, online casino, live casino, poker, table games, and sportsbook, accessible across all devices and currencies.
Itai Lowenstein, ProgressPlay CEO, remarked: “Arthouros’ anniversary is particularly significant as it coincides with a period of tremendous growth and exploration for our company. We’re charting new horizons and expanding our operations into exciting markets. Most importantly, these seven years symbolise the relentless hard work and dedication of the entire ProgressPlay team, driving us to thrive in this competitive landscape.”
The Account Management department, currently composed of five persons and expanding further, is a testament to Arthouros’ leadership. Each Account Manager handles around 30 key relationships, ensuring personalised and effective client management. Marina Nahhas, Arthouros’ mentor, adds, “Arthouros is the kind of manager we want, he leads from the front.”
A key focus of client conversations is CRM, as operators look for differentiation in the marketplace and lobby optimisation. Arthouros notes, “ProgressPlay is aligned closely to the market and also ahead of the curve.” He adds; “Every day we have an opportunity to work with some amazing people,” emphasising the company’s collaborative spirit and innovative drive.
Despite occasional differences in viewpoints within the team, Arthouros views this positively, considering it “another voice in the room, an alternative view.” Although ProgressPlay is very UK-centric in terms of standards and compliance with UKGC, the company has been active in other jurisdictions and has plans for further internationalisation with their new standalone product that allows operators to market in any jurisdiction.
Exciting developments are on the horizon for ProgressPlay, including the launch of a new bingo product in September he reveals. Arthouros concludes, “There’s a big future for the industry and for ProgressPlay within it.”
The post Arthouros Ioannidis Marks a Milestone at ProgressPlay and reveals that a new bingo launch is on the horizon this September appeared first on European Gaming Industry News.
ASUS
ASUS and BLAST Premier Extend Partnership Ahead of 2026 Global Tour
International competitive entertainment firm BLAST has today revealed a continuation of their collaboration with ASUS, a prominent global technology leader. After a successful collaboration in 2025, ASUS will be the Official Partner for Monitors, PCs, Laptops, Keyboards, and Mice for the entire 2026 season of BLAST Premier, a worldwide Counter-Strike 2 tournament series.
This collaboration will cover six events, three continents, and five nations throughout 2026, commencing this week in Malta for BLAST Premier Bounty S1. The occurrences are as detailed:
- BLAST Bounty S1 – Malta: 13th January – 25th January.
- BLAST Open S1 – Rotterdam, Netherlands: 18th March – 29th March
- BLAST Rivals S1 – Fort Worth, Texas, USA: 29th April – 3rd May
- BLAST Bounty S2 – Malta: 21st July – 2nd August
- BLAST Open S2 – Europe: 26th August – 6th September
- BLAST Rivals S2 – Hong Kong: 11th November – 15th November
Under the agreement, ASUS will supply its top-tier monitors, PCs, laptops, keyboards, and mice for use in broadcasting during all Premier events in 2026.
The ROG Strix XG248QSG Ace will remain in use on stage after successful implementation during the last three events in 2025. The display includes a 24.1-inch FHD Super TN panel boasting a 610Hz refresh rate and Extreme Low Motion Blur 2 (ELMB 2) technology for sharp motion clarity. It guarantees almost no latency with 0.8ms input delay.
The BLAST Premier Esports Station ‘Powered by ASUS’ is crafted for optimal tournament performance. These computers are equipped with the ROG Strix GeForce RTX
5090 graphics card, ROG Crosshair X870E Hero motherboard, and the AMD Ryzen
7 9800X3D CPU.
Kevin Nguyen, Director of Partnerships at BLAST, said: “2025 was an incredibly successful first BLAST Premier season in this new era of Counter-Strike and we’re proud to be going into 2026 re-signing with an industry leader in ASUS. ASUS products not only elevated our competition standards, but also created unique experiences for attending fans at our events. We’re excited to be expanding our partnership with ASUS in 2026 as BLAST Premier wows fans around the world and in new locations such as Rotterdam in March and Fort Worth in May.”
“For two decades, ROG’s mission has been to innovate products that offer exceptional experiences. As we celebrate our 20th anniversary, we’re bringing that legacy to the competitive scene like never before,” said Kris Huang, General Manager of the ASUS Gaming & Workspace Gear business unit. “With this partnership, we’ve built a seamless ecosystem between our ultrafast displays and precision gear. It’s all designed so that gamers can achieve their true potential together in play. This is For Those Who Dare to demand perfection and we are here to deliver it.”
The season commences with BLAST Premier Bounty and continues through to BLAST Premier Rivals, which concludes the season in Hong Kong, with ASUS completely integrated into BLAST broadcasts for maximum brand visibility. This encompasses the physical positioning of ASUS monitors, PCs, laptops, and their range of keyboards and mice. ASUS will be incorporated into both digital and physical branding, in-broadcast ads, and customized branded content shown on air.
Moreover, ASUS is provided with its own broadcast segment that emphasizes highlight replays, featuring exclusive camera angles that display ASUS technology in action. ASUS will engage directly with fans, setting up branded booths at every Premier Arena event, beginning in Rotterdam, which is BLAST’s inaugural event in the Netherlands.
BLAST performed surveys with participants in 2025 to gauge the impact of the BLAST x ASUS collaboration, revealing that over a third of fans in attendance already utilize ASUS products, and 76% of fans who interacted engaged with ASUS products post-event. This is a brand that individuals in the CS community admire and utilize, highlighting the brand’s significance within BLAST and the impact of direct advertising at esports events.
ROG items will likewise bear the labels:
- “Official Monitor of BLAST Premier”
- “Official PC of BLAST Premier”
- “Official Laptop of BLAST Premier”
- “Official Mouse & Keyboard of BLAST Premier”
The post ASUS and BLAST Premier Extend Partnership Ahead of 2026 Global Tour appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
Blask Awards
Endorphina’s Hell Hot 100 Crowned “Ukraine Game of the Year” at the Blask Awards
It’s getting hot in here! Hell Hot! Yes, Endorphina has only gone and won “Ukraine Game of the Year” in the prestigious Blask Awards with our fun and fiery Hell Hot 100!
Spicy, spirited fruit, flame-play, Hell Hot 100, which ignites the devil in all, demonstrates that we persist in achieving our objectives in expanding marketing frontiers, with increasingly inventive high-quality gaming experiences, and establishing new benchmarks in an iGaming sector that never rests.
This illustrates that the mechanics behind securing this award highlight Endorphina’s growing power in the market, particularly in terms of game promotion. To achieve victory, we needed to raise this game to be the leading contender by showtime, featuring the greatest number of operators in Ukraine.
In other words, the choice depended on market presence and the extent to which the game is accessible on operator websites in the nation.
This affirmation from Max Tesla, CEO and co-founder Blask, says: “Congratulations to Endorphina’s “Hell Hot 100” on winning Ukraine Game of the Year. This award isn’t about hype or a single campaign. It’s awarded to the game that achieved the widest real-market footprint, being featured by the highest number of operators in Ukraine as of 1 January 2026.”
“Reaching that level of distribution means your title proved itself where it matters most: in operator lobbies, day after day, at scale.”
By achieving yet another significant milestone, Endorphina strengthens its status as a top award-winning game developer in iGaming engineering, recognized for its innovative creations and profound insight into player preferences. Awards aren’t merely for appearance; they demonstrate our commitment to fulfilling our promises and recognize the daily dedication and talent of our team, along with the trust from partners and operators globally, in continually elevating standards across all our activities.
Instances like this demonstrate significant admiration from the industry, motivating us to strive further, envision more, and produce titles that not only engage but also ignite the audience’s cheers.
What comes next in Endorphina’s continuously expanding pipeline? Just keep watching and find out! Maintain your volume at the highest setting as we aim for even greater achievements to conquer in the upcoming days!
The post Endorphina’s Hell Hot 100 Crowned “Ukraine Game of the Year” at the Blask Awards appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
Atlaslive
Why Customer Support Defines Platform Performance in 2026
Technology powers iGaming platforms—but customer support defines their stability, resilience, and long-term performance. As regulation matures and competition intensifies, support has evolved from a reactive function into a critical operational pillar.
In this article, Atlaslive examines how customer support is shaping platform performance in Brazil’s regulated iGaming environment in 2026, playing a decisive role in risk mitigation, compliance, and scalable growth.
When Minutes Translate Into Losses
In Brazil’s regulated market, even brief disruptions can have immediate and measurable consequences. Payment interruptions, bonus logic errors, KYC friction, or odds instability directly impact regulatory compliance, player retention, and revenue performance.
During high-traffic sporting events, minutes of downtime can quickly escalate into financial losses—making rapid response and issue resolution a non-negotiable requirement for operators.
System Interconnectivity and Operational Risk
Modern iGaming platforms are deeply interconnected ecosystems. Sportsbook engines, casino modules, CRM systems, payment providers, anti-fraud tools, business intelligence layers, and regulatory integrations must function in perfect coordination.
Customer support sits at the center of this ecosystem, ensuring continuity across systems and acting as the first line of defense against cascading failures. Whether it’s a boost malfunction before kickoff, withdrawal bottlenecks, or mobile instability during traffic spikes, operational speed and technical precision are essential to protect both short-term revenue and long-term player value.
Localization as a Form of Risk Mitigation
In regulated markets like Brazil, local expertise is a strategic advantage. Understanding Pix payment dynamics, Brasileirão schedules, and local compliance reporting requirements significantly improves response times and decision-making.
Support teams that operate within the local context are better equipped to anticipate issues, communicate clearly with operators, and build trust through informed, culturally aligned interactions.
The Difference Between Coverage and Competence
While true 24/7 coverage is essential for global operations, competence—not availability alone—defines high-performance support.
Strategic support teams must possess deep technical expertise, capable of handling odds configuration, risk analysis, payment API integrations, and complex platform migrations. This level of proficiency separates proactive partners from standard call-center-style support models.
Proactive Support in Practice
At Atlaslive, customer support accompanies operators throughout the entire platform lifecycle. Direct communication channels, clearly defined SLAs, and continuous monitoring enable real-time optimization and early issue detection—often preventing incidents before they affect revenue or compliance.
As Bruno Almeida, Head of Sales LATAM at Atlaslive, explains:
“What clients consistently praise about Atlaslive is that our support goes far beyond issue resolution. Our managers understand the local culture, speak the operator’s language, and work in the same timezone, allowing us to identify needs faster, communicate more clearly, and act proactively before issues impact revenue.”
Regulation and Competitive Maturity
With Brazil’s regulatory framework fully active in 2026, operators are increasingly prioritizing platform stability, accountability, and long-term partnership value. In this environment, customer support becomes a defining competitive differentiator rather than a background service.
Atlaslive’s nomination for Best Customer Service at the European iGaming Awards reflects this approach—underscoring the industry’s growing recognition that operational excellence begins with support.
About Atlaslive
Atlaslive is a B2B software development company specializing in multifunctional, automated platforms for sports betting and casino operators. The Atlaslive Platform includes Sportsbook, Casino, Risk Management and Anti-Fraud Tools, CRM, Bonus Engine, Business Analytics, Payment Systems, and a Retail Module, enabling operators to optimize performance across the entire value chain.
Follow Atlaslive on LinkedIn to stay up to date with the latest developments in iGaming technology.
This document is provided for informational and discussion purposes only and was prepared by the Atlaslive team using publicly available sources. It does not constitute legal, financial, or business advice, nor an offer to buy or sell any gambling-related product. Atlaslive does not guarantee the accuracy or completeness of the information and accepts no liability for losses arising from its use.
The post Why Customer Support Defines Platform Performance in 2026 appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
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