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Casino Guru Celebrates Year of Unprecedented Growth and Achievement
Casino Guru, the world’s premier independent online casino resource, is thrilled to commemorate a year of unparalleled growth and achievement. Let’s delve into the remarkable milestones and advancements that have solidified Casino Guru’s standing as a global leader in the online casino industry.
Over the past year, Casino Guru has made significant strides in various areas, consistently prioritizing transparency, fair practices, and the dissemination of information regarding responsible gaming. It continues to uphold its position as the largest online casino database, featuring reviews of over 6,200 casinos, with more than 450 online casinos having already adjusted their terms and conditions based on Casino Guru’s recommendations to safeguard players. Beyond providing transparent information, Casino Guru’s expansive online gambling forum has further solidified its reputation, surpassing the milestone of 4,000 monthly posts for the first time and nearing the 5,000 mark, reinforcing its stronghold within the industry. Additionally, the user review system has been enhanced to ensure that the summary user rating accurately reflects the casino’s reputation among the gaming public.
In line with its commitment to transparency, the Casino Guru News project has undergone significant enhancements. Launched in early 2022, Casino Guru News covers the latest events, stories, and updates from the gambling industry, focusing specifically on online gambling. The platform now includes interviews with Casino Guru Insiders employees, opinion pieces written by industry experts, insightful webinars featuring exclusive guests, and additional video content on the newly launched Casino Guru News YouTube channel.
One of Casino Guru’s most notable projects, the Casino Guru Awards, has also seen improvements, with the addition of new categories, judges, and a notable increase in company nominations vying for recognition. Again, the awards jury convened in Bratislava in November to evaluate shortlisted companies, culminating in the official announcement of winners during a live ceremony scheduled for February 21st.
Casino Guru’s dedication to responsible gaming initiatives has earned it the prestigious award for Best Safer Gambling Campaign, along with partnerships with organizations such as Mindway AI. The company actively participated in global conferences, showcasing its initiatives aimed at supporting responsible gaming practices.
Furthermore, the Casino Guru Academy has developed four new courses focused on various aspects of the industry, including player verification, ESG in gambling, customer complaint handling, and affiliate management, reaffirming its commitment to professional development and industry standards.
As part of the Global Self Exclusion Initiative, Casino Guru launched the Self-exclusion Standards project in collaboration with international gambling experts and a prestigious City, University of London, aiming to establish best practices for self-exclusion.
Noteworthy achievements in the Complaint Resolution Center include the publication of 12,161 complaints and the resolution of 3,428, amounting to an impressive $11,279,425 in savings. Compared to the previous year, this represents a 28% increase in published complaints, a 22% increase in resolved complaints, and a remarkable 37% increase in saved money.
Amidst these achievements, Casino Guru remains steadfast in its mission to provide comprehensive and reliable information to the online gambling community. The company is committed to continuous innovation, responsible gambling practices, and fostering a trustworthy and engaging online environment for its visitors and the broader public.
About Casino Guru:
Casino Guru is the world’s most comprehensive online casino database, dedicated to delivering complete and reliable information to the global online gambling community. With a steadfast commitment to transparency, integrity, and responsible gambling, Casino Guru offers a wide array of resources, including reviews, guides, forums, and educational content.
Cevro
Golden Whale and Cevro team up to advance AI-driven player interaction
Golden Whale, a provider of machine learning-driven optimisation and decision intelligence for the iGaming industry, has partnered with Cevro, an AI-powered platform designed to automate and enhance player interactions across support and operational workflows.
At the core of the integration is Golden Whale’s Full Model Control framework, which uses ML models to continuously analyse live player behavioural data, enabling more precise decisioning across engagement and incentives, driven by deeper insight into player value, churn probability and behavioural intent. These decisions can then be actioned through Cevro’s AI agents, allowing operators to guide and control player-facing responses with greater precision across multiple channels, including chat, email and helpdesk, with voice capabilities set to follow.
Cevro’s platform supports a wide range of player-facing processes, including bonus queries, KYC checks, payment-related communications and responsible gaming workflows. By introducing decision intelligence into these touchpoints, operators can move beyond reactive support models and toward more proactive, context-aware engagement, where responses are informed by real-time signals around player value and behaviour.
Eberhard Dürrschmid, CEO at Golden Whale, said: “Operators are managing an increasing number of player communications across different touchpoints, and many of those processes are still handled in a reactive or manual way. By working with Cevro’s AI agents, we can connect our decision intelligence directly into these communication workflows, enabling operators to respond more precisely and consistently, while also reducing the complexity of managing these interactions at scale.”
Chaim Heber, CEO at Cevro, added: “Our focus is on helping operators automate and scale player interactions without losing quality or control. By integrating Golden Whale’s decision intelligence, we can bring a new level of precision into how our AI agents operate, using deeper signals around player value, churn risk and behaviour to guide responses. This not only improves resolution and efficiency but also allows operators to deliver more meaningful interactions that support retention and long-term player value.”
The post Golden Whale and Cevro team up to advance AI-driven player interaction appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
bet365
Evoplay strengthens Brazil footprint with bet365 deal
Evoplay, the award-winning game development studio, has strengthen its presence in Brazil through a new partnership with leading global operator bet365, marking another step in its growth across regulated Latin American markets.
The agreement sees a selection of top-performing Evoplay titles integrated onto bet365’s Brazilian platform, initially starting with standout releases such as Hot Triple Sevens and Temple of Thunder II Bonus Buy.
The partnership enables Evoplay to bring its diverse portfolio of high-performance content to one of the most promising emerging regulated markets, at a time when Brazil’s evolving landscape continues to create new opportunities for operators and suppliers alike.
By collaborating with bet365, a globally recognised brand known for its extensive reach and strong local engagement, Evoplay reinforces its commitment to delivering tailored content that resonates with regional player preferences.
Alex Malchenko, Head of Sales at Evoplay, said: “Partnering with bet365 represents an important milestone for Evoplay as we continue to expand our Latin American presence and build our network of global operator brands. Brazil is a market with huge potential, and we’re excited to bring a selection of our best-performing titles to its players.
“Our focus remains on supporting operators with content that not only meets regulatory standards but also delivers strong player engagement, and this collaboration is a testament to that approach.”
Spokesperson at bet365, added: “We are pleased to partner with Evoplay as we continue to enhance our offering in Brazil.
Their portfolio of localised games aligns well with our commitment to provide high-quality gaming experiences to our customers.
“We look forward to rolling out additional titles in the near future as we strengthen our collaboration with the supplier in this key market.”
Evoplay
Evoplay is a leading iGaming developer with a portfolio of 250+ slots, table, crash, and instant games.
It uses innovative gameplay and cutting-edge design to elevate user experience and bring new audiences to the world of iGaming.
The company’s commitment to innovation and revolutionary products was recognised by the most prestigious industry awards.
bet365
At bet365, it’s always extraordinary!
bet365 Casino is the home of gaming excitement, offering an extensive range of slots to choose from, including multi-layered jackpots, classic fruit games, and the latest innovative titles. Plus, with popular Live Games like Roulette, Blackjack, and Baccarat, there’s always something for every player.
bet365 is committed to Safer Gambling. We promote gambling as an enjoyable leisure activity, and we believe that gambling can only remain this way if you stay in control and gamble responsibly. However, we know that for some people gambling can stop being a harmless leisure activity and become a problem.
bet365 has a range of useful tools to help customers stay in control of their gambling that can be found at https://responsiblegambling.bet365.bet.br/br
The post Evoplay strengthens Brazil footprint with bet365 deal appeared first on Americas iGaming & Sports Betting News.
Advisiments
WE names Valentina Ursini Group Account Director for IBJR and key clients
Brazilian agency We has hired Valentina Ursini as Group Account Director, where she will lead business strategy and client relationships for accounts including EMS, Novibet, Jovi and IBJR (Brazilian Institute of Responsible Gaming).
Ursini brings experience from Leo Burnett, Ogilvy and TBWA, where she led global and local accounts for brands including Visa, Procter & Gamble, Motorola, Gatorade, Coty, Kimberly-Clark and Friboi.
“We has something that is rare today: genuine proximity to the client’s business and a very clear ambition for shared growth,” Ursini said.
“I am joining a team that already knows these clients deeply, and I bring a fresh perspective on expansion opportunities, efficiency and brand building.
It is about developing the business in a consistent and relevant way.”
Maurício Almeida, managing director at We, said Ursini’s appointment raises the standard of service for the agency’s strategic accounts.
“She combines expertise, consistency and a very pragmatic business vision, which is exactly what we look for in our model. She understands that client relationships only make sense when they translate into results.”
* The Brazilian Institute of Responsible Gaming is a private industry association representing licensed betting operators in Brazil. Its primary role is to support the development of a regulated, transparent and sustainable gambling market in the country.
The organization focuses on promoting responsible gaming practices, contributing to public policy discussions, and working alongside regulators to ensure compliance with Brazil’s evolving legal framework for betting.
It also advocates for consumer protection, market integrity and the reduction of illegal gambling activities.
In the context of the article, the IBJR appears as a relevant institutional player within the Brazilian iGaming ecosystem, reflecting the growing importance of industry representation as regulation advances.
The post WE names Valentina Ursini Group Account Director for IBJR and key clients appeared first on Americas iGaming & Sports Betting News.
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