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Compliance Updates

SG:CERTIFIED APPOINTS MARIS CATANIA AS SAFER GAMBLING SENIOR CONSULTANT

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SG:certified the gambling industry’s most comprehensive platform for helping operators with safer gambling, compliance and sustainability  practices, today announced Maris Catania has been appointed Safer Gambling Senior Consultant of SG:certified effective immediately.

Catania is a gambling industry veteran and brings significant insight to the role, with more than fourteen years of game integrity and safer gambling experience. She joins from Kindred, where she most recently served as Head of Responsible Gaming and Research.  In addition, Catania has been doing a PhD focusing on consumer protection, markers of harm, and responsible gambling, under the guidance of the leading distinguished professor Mark Griffiths.

Catania will be instrumental in leading and developing the most up-to-date and effective content for SG:certified on safer gambling issues. This will include training, assessments, recommendations of best practices, benchmarking and research digests. In addition to supporting clients with their safer gambling needs using the SG:certified platform.

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Commenting on the appointment, Laura Da Silva, CEO of SG:certified said: “I have admired Maris and how passionate she is about safer gambling for many years, so I am delighted that she is joining us as a Safer Gambling Senior Consultant. With her expertise and knowledge of the industry I believe we can really make further positive change on the industry.”

“I’m really excited to join such an experienced yet still passionate team. SG:certified’s company ethos is to do well and make a great social impact, which is something I always try to live by in my personal life. So, this company was a natural fit for me. I can’t wait to get started  and help other companies get the benefits of the platform and build out safer gambling processes resulting in the implementation of better SG strategies.” said Catania.

The SG:certified platform uses a proven process to help companies achieve its safer gambling, ESG certification and/or sustainability goals with ease while focusing on overall impact along the way. SG:certified believes the time for companies to make change by operating well is now and they want to help make that happen.

Catania’s arrival is the latest addition to SG:certified following the appointment of Svend Aage Kirk as a Partner late last year.

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Australia

VGCCC Fines Werribee RSL for Self-exclusion Failures

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The Victorian Gambling and Casino Control Commission (VGCCC) has fined the Werribee RSL $30,000 for failing to prevent 2 self-excluded customers from gambling.

VGCCC CEO Suzy Neilan said: “This is the first time the VGCCC has taken disciplinary action against a club or hotel for self-exclusion breaches.

“Self-exclusion programs empower people to manage their gambling by registering to be temporarily or permanently blocked from entering gambling areas of clubs, pubs and casinos.

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“By failing to respect a person’s decision to self-exclude, a venue may put customers who have decided to take a break from gambling, or quit altogether, at risk of experiencing gambling harm.”

In January 2024, the VGCCC received an anonymous tip-off that a self-excluded person entered the Werribee RSL gaming room and used the poker machines. The venue self-reported a second breach in May 2024, after realising a different customer had gambled at the venue on at least 4 occasions between February and May 2024.

Ms Neilan said: “Taking disciplinary action is the last resort. We would prefer venues take their harm minimisation responsibilities seriously by complying with their legal obligations, including through the effective implementation of tools like self-exclusion.

“Venues and their staff are the last line of defence for self-excluded customers, who should be able to trust that their decision to self-exclude will be respected. They must have the appropriate controls in place to prevent self-excluded people from entering gaming rooms.”

The VGCCC acknowledged that Werribee RSL cooperated with the investigations and has since taken steps to strengthen its procedures. These include improved and regular staff training, daily audits of the self-exclusion register and greater use of technology to identify self-excluded customers who attempt to enter the gaming room.

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This remedial action was taken into consideration in determining the amount of the fine.

The post VGCCC Fines Werribee RSL for Self-exclusion Failures appeared first on European Gaming Industry News.

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Compliance Updates

Konami Gaming Awarded Gaming-related Vendor License in the UAE

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Konami Gaming Inc. announced successful completion of Gaming-related Vendor Licensing in the United Arab Emirates (UAE), a key emerging market for commercial gaming. Konami Gaming is among the first in the industry to be awarded a Gaming-Related Vendor License by the General Commercial Gaming Regulatory Authority (GCGRA), an independent entity of the UAE Federal Government with exclusive jurisdiction to regulate, license, and supervise all UAE commercial gaming activities. A leading global provider of casino games and casino management systems, Konami has been awarded official license to serve the UAE’s developing gaming market with its award-winning products and services.

“Since Konami Gaming’s inception, our global growth has been achieved with an unwavering commitment to compliance. As the United Arab Emirates expands its economy to the regulated commercial gaming space, Konami is dedicated to supporting this market with the same integrity, innovation, and excellence we bring to all 431 gaming jurisdictions we serve worldwide,” said Tom Jingoli, president & chief operating officer at Konami Gaming.

For a quarter century, casino players have enjoyed Konami Gaming’s slot machines for the Class III gaming space, in which game outcomes are determined by random number generators (RNG). The company has since expanded its world-famous casino entertainment to online gaming and a variety of central determination market sectors. Additionally, Konami Gaming has spent over 20 years delivering its industry-leading SYNKROS casino management system to some of the largest and most diverse gaming destinations on earth, with ultra-reliable 99.99% uptime.

The post Konami Gaming Awarded Gaming-related Vendor License in the UAE appeared first on European Gaming Industry News.

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Australia

ACMA: ReadyBet Breaches Gambling Self-exclusion Rules

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The Australian Communications and Media Authority (ACMA) has issued ReadyBet with a remedial direction after the company marketed to customers who had registered with BetStop – the National Self-Exclusion Register (NSER).

An ACMA investigation found ReadyBet sent 273 texts and push notifications from its mobile app to self-excluded individuals.

Separately, the company also failed to promote the NSER in 2342 push notifications despite it being mandatory to promote BetStop in any marketing electronic messages.

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The ACMA issued the remedial direction so that ReadyBet takes action to prevent it breaching the rules in the future.

Under the remedial direction, ReadyBet must commission an independent review of its marketing systems, including its use of third-party suppliers.

ReadyBet must also engage a provider to deliver training to its staff to avoid messages being sent to self-excluded individuals.

The ACMA may seek civil penalties if ReadyBet does not comply with the remedial direction.

The post ACMA: ReadyBet Breaches Gambling Self-exclusion Rules appeared first on European Gaming Industry News.

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