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The online gaming sector around the world connects with MGA Games Day
MGA Games, opened its doors again with the 3rd edition of MGA Games Day. The virtual meeting presented the company’s latest news and plans for the future. In 2023 the company will double the number of games and commit heavily to its 5-reel and Megaways products internationally. MGA Games will also present a new series of games developed from land-based machines and will be expanding strongly in Portugal, The Netherlands, Sweden, Denmark, and Italy with leading partners in the market.
All of this in keeping with the essence of the company and its localized product strategy.
“Being a leader is not easy. It requires maximum effort and perseverance, which is the DNA of MGA Games”, said its CEO and founder, Joan Sanahuja. This is how MGA Games has become a leading provider in the industry. It is the result of “our commitment to innovation and the creation of unique content” he said. Joan also highlighted MGA Games’ “unique positioning vision in the gambling industry” – a factor that adds to “the perfect execution of our strategic plan year after year to position ourselves as leaders”.
The company, created in 2001, with a portfolio of more than 100 titles, has had a year-on-year growth of 35% over the last 5 years. MGA Games currently leads the Spanish market with a penetration of 99% and a 15% market share. “The incorporation of highly qualified personnel to provide the best service to our clients is key and one of our priorities,” said the CEO of MGA Games. And the fact that the company is considered a great place to work in the sector makes it easier to “count on top-level, expert, and qualified personnel.” The quality is in the company’s products, with excellent animation, graphics, and great download speed.
José Antonio Giacomelli, General Manager at MGA Games, explained the company’s news and plans for the coming year. In 2023, MGA Games will double the number of productions launched in 2022. It will also be heavily committed to its 3-reel product, with more than 24 games, and above all and following its international strategy: its 5-reel and Megaways products, with 28 new productions.
As in 2022, MGA Games will continue to bring successful land-based games to the online world, a product that has received great acclaim. In the Spanish market, the company will release R. Franco classics such as El Habanero, Reinas de Africa, Cavernícola, Jazz & Blues, and the star game: El Lejano Oeste.
But perhaps one of the most striking novelties within the localised product strategy is the addition of the best Spanish television games to the MGA Games online catalogue. For the Spanish market, this means prime-time productions such as La Voz, number one in audience viewings in its time slot; Pasapalabra, a Spanish TV classic and Mask Singer: adivina quién canta, the TV program currently featuring the most celebrities.
The Spanish Celebrities catalogue will, of course continue to grow and will feature famous faces such as Gemma Mengual, the important Spanish athlete with more than 24 Olympic medals; Sofía Cristo, the well-known DJ, and producer, and one of the most popular celebrities on television at the moment, Makoke.
Internationally, MGA Games will continue its expansion plans, with important agreements for continued growth in Sweden, Denmark, Italy, Colombia, and Portugal. These countries already have more than 200 localised products to which MGA Games will add more mini-games, Free Spins, multipliers, and Wilds. And in 2023, 4 new Megaways slot games will also be available.
Localised product will be created for each of the international markets, focusing on famous people from each country but also on productions with local themes. For Portugal, Portuguese Celebrities joining the series include the famous actress Sofia Sousa; the renowned influencer Andreia Da Silva; Elisabete Moutinho, one of the country’s top models, and the star influencer Maria Nunes.
For the Dutch market, the Netherlands Celebrities will feature top celebrities such as the Dutch Instagram star Aylin Hayret and the TV personality Bobbi Eden. While in Italy, with 50 new operators thanks to agreements with Microgame, 2023 will see Italian Celebrities of the magnitude of actress and dancer Marina Evangelista, the revolutionary influencer Elena Rizzello, presenters Floriana Messina and Jolanda de Rienzo and the showgirl Elena Morali.
All these productions will undoubtedly be impressive and surprising. The company is determined to make 2023 mark ‘a before and after’. The company is also exploring the Markets in Asia and North America, and “There will be news on these developments very soon,” Giacomelli said.
The leitmotif for this year’s event was about connectivity. “We are all connected” and “in 2023, everything will be connected.” This connectivity was made evident by the participation of the company’s principal partners and clients in the MGA Games Day. These big players in the gaming sector who give paramount importance to the continued improvement of their results connected with the event to share their views. Javier Lanfranchi, Sales Director at MGA Games, presented the event and spoke with these important MGA Games partners to “know what the sector thinks from different places on the planet”.
Paul Guyton, Marketing Coordinator at Finnplay, from Finland talked about MGA Games’ great product and table games. Finnplay has been in the business as a platform provider for 15 years, mainly in regulated European markets such as the Netherlands, Romania, and Lithuania. “When I first came across MGA and their team I was very taken aback by their diverse portfolio with the likes of their table games, their 3-reel slots, their 5-reel slots, their online Bingo and my personal favourite, the premium Celebrity games as well as the Megaways slots,” reflected Guyton.
From Poland, Nikita Keino, Partner Managers Team Lead Game Aggregator at Softswiss, talked about opening up to new international markets. SoftSwiss is an international igaming company founded in 2009 supplying certified software solutions for managing gambling operations. “MGA Games develops first rate games that are a perfect fit for Spanish and LATAM markets,” he said, adding that “this co-operation can be called a win-win.”
From Malta was Callum Harris, Director of Partnerships at Pariplay, who spoke about the value of having localised content. PariPlay is the number one aggregator in the business, with a market reach focused predominantly on regulated markets, “which is why MGA Games is so exciting to us,” he said. Pariplay, which is expanding in Latin America and North America, highly appreciates “how specialised MGAs’ content is for certain regulated markets. It is the localised content that MGA produces and develops that sets them aside from other suppliers in the market,” said Harris.
Finally, also from Malta, Luis Alberto López Acuña, Country Manager of Platin Casino, spoke. For him, customer service is paramount. “We have a natural passion for top-notch casino games and a vision, focus on player satisfaction,” he said, noting the excellent relationship between the two companies. Furthermore, he said “localised content is always a priority within our roadmap”.
MGA Games Day 2022 ended with an invitation to casino operators around the world to come and meet MGA Games in Barcelona. To live the MGA Games Experience. To get to know the passion, innovation, growth, hard work and aspiration and core values of the company. But also to get closer to the history, culture, creativity, gastronomy and leisure of the city of Barcelona. “We are waiting for you in Barcelona! We look forward to seeing you at the MGA Games Experience!” With this invitation, which is more of a ‘see you soon’ than a ‘goodbye’, Javier Lanfranchi bid farewell to those attending the event.
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Grupo EGB projeta aumento de 45% no volume de atendimentos durante a Copa do Mundo
Para absorver pico de demanda, companhia amplia operação interna em 55% e reforça áreas de risco, suporte e monitoramento preventivo
A proximidade da Copa do Mundo levou o Grupo EGB, responsável pelas marcas Esportes da Sorte, Onabet e Lottu, a preparar sua maior estrutura operacional desde o início da regulamentação do setor no Brasil. A companhia projeta um aumento de 45% no volume de interações durante o torneio, com expectativa de salto de 230 mil para 335 mil contatos mensais em canais de atendimento como chat, e-mail e voz.
Para absorver esse crescimento, o grupo ampliou em mais de 55% seu quadro total de colaboradores ao longo dos últimos doze meses, passando de 378 funcionários, em junho de 2025, para 586 profissionais em junho de 2026. As contratações foram concentradas principalmente nos polos de Recife (PE) e São Paulo (SP), com foco nas áreas de atendimento, tecnologia, risco e jogo responsável.
Duas áreas estratégicas concentraram metade das admissões realizadas no período: Atendimento, com 97 novos profissionais, e Risco e Jogo Responsável, que recebeu 60 novos especialistas para reforçar o monitoramento preventivo e a capacidade de resposta durante o Mundial.
“A preparação operacional para a Copa envolve não apenas ganho de escala, mas principalmente reforço da qualidade e da segurança da experiência do usuário. Nosso foco é garantir uma estrutura preparada para responder com agilidade e responsabilidade em um período de aumento expressivo da demanda”, afirma Roberta Cinti, Head de Pessoas e Cultura do Grupo EGB.
Além do reforço nas equipes, o Grupo EGB promoveu ajustes na jornada digital de autoatendimento e nas Unidades de Resposta Audível (URA), buscando reduzir fricções operacionais e otimizar o fluxo de demandas estritamente informativas, como dúvidas sobre regulamentos e termos promocionais. A estratégia visa liberar os analistas humanos para interações complexas e que exijam maior sensibilidade analítica.
A estratégia também inclui a ampliação do uso de ferramentas de inteligência artificial voltadas ao monitoramento preventivo de comportamento. Historicamente, os atendimentos relacionados à área de risco e jogo responsável representam cerca de 5% do volume total mensal de contatos da companhia (cerca de 11.500 atendimentos).
Os sistemas utilizados pela empresa analisam indicadores considerados atípicos em tempo real, como tempo excessivo de sessão contínua, frequência elevada de navegação e movimentações financeiras fora do padrão habitual, permitindo que as equipes especializadas realizem avaliações preventivas quando necessário.
O uso de tecnologia aplicada ao monitoramento e à prevenção funciona como uma camada preditiva de proteção ao usuário, fortalecendo a capacidade operacional do Grupo EGB em períodos de alta movimentação. A combinação entre inteligência artificial, acompanhamento especializado e suporte humano são pilares importantes da construção de uma experiência mais segura e sustentável para o usuário.
A movimentação faz parte do planejamento operacional do Grupo EGB para o período da Copa, combinando expansão de estrutura, investimentos em tecnologia e reforço das áreas ligadas à experiência do usuário para garantir que a experiência do Mundial permaneça estritamente no campo do lazer e da aposta segura.
The post Grupo EGB projeta aumento de 45% no volume de atendimentos durante a Copa do Mundo appeared first on Americas iGaming & Sports Betting News.
game-launch
From Game Launch to Player Discovery: Why the Slot Market Has a Distribution Problem
The online slot market has no shortage of new content. The harder question for suppliers and operators is whether players will ever find it.
Game studios continue to release new titles at a rapid pace, while aggregators make it easier for operators to add broad portfolios through a single technical integration. The result is a market where access to content is becoming less of a differentiator, but visibility inside increasingly crowded casino lobbies is becoming far more important.
Recent launches illustrate the scale of the issue. Caesars Entertainment became the first online casino operator to introduce a group of Aristocrat Interactive slot titles in West Virginia in March, bringing games including 5 Dragons and Fu Dai Lian Lian Panda to several Caesars-operated products in the state. Elsewhere, Spinmatic has expanded its content on Stoiximan in Greece, while suppliers continue to announce new Hold&Win releases, jackpot formats, branded games and feature-led titles across regulated markets.
For operators, adding games is relatively straightforward. Ensuring those games are discovered, understood and played is more difficult.
A typical online casino lobby can now contain thousands of titles from dozens of suppliers. Players may arrive looking for a specific provider, a familiar mechanic such as Hold&Win or Megaways, a progressive jackpot, a themed release, or simply the game they saw promoted elsewhere. Most will not browse through a catalogue at random for long enough to find a newly launched title.
That creates a distribution problem for game studios. A launch can be technically successful, reach multiple operators and appear across several markets, but still struggle to gain meaningful attention once it enters a live casino environment.
The challenge is not unique to slots. Streaming platforms, app stores and digital marketplaces all face similar issues when supply outpaces the attention available to any individual product. In iGaming, however, the situation is complicated by market-specific certification, different operator partnerships, responsible gambling rules and the commercial importance of keeping players engaged without overwhelming them.
Aggregators sit at the centre of that process. Their original value proposition was simple: give operators access to large volumes of casino content through one integration. That remains important, particularly as operators seek faster launch cycles and broader supplier coverage.
However, portfolio size alone is no longer enough. An operator that adds hundreds of additional games does not automatically create a better customer experience. Without effective lobby design, filters, recommendation tools and promotional placement, a larger library can make discovery harder rather than easier. The issue becomes one of curation: which games should be surfaced, to whom, and at what moment?
That is increasingly shaping how operators think about game launches. Featured placements, provider takeovers, seasonal campaigns, jackpot races and personalized recommendations are now part of the commercial path between studio and player. A new slot may need more than a prominent position in the “new games” section to gain traction, particularly when it is competing with established titles that already have recognition, search demand and a record of player engagement.
Slot tournaments have become one useful part of that visibility mix. A tournament can give an operator a reason to place a particular title, supplier portfolio or game mechanic in front of players for a defined period, while creating an event around the release rather than relying only on standard bonus messaging.
The format is not a replacement for game quality. A weak title will not become a lasting success because it appears in a leaderboard campaign. However, tournaments, prize drops and network promotions can help solve the initial discovery problem by directing players towards games they may otherwise never encounter in a crowded lobby.
Suppliers are also responding by building more recognisable product identities around their releases. Rather than marketing every new game as a completely separate proposition, studios increasingly develop recurring mechanics, sequel formats and branded families that give players a reference point before they enter the casino lobby.
Hold&Win games are a clear example. The mechanic has become widely used across the market, but suppliers continue to differentiate their versions through theme, volatility, jackpot structures, bonus features and visual presentation. That gives operators more ways to group, promote and recommend games, while giving players a clearer idea of what to expect.
Land-based recognition can play a similar role in regulated online markets. Caesars’ Aristocrat Interactive launch in West Virginia showed how established retail brands can become part of an online product strategy, with familiar titles providing an immediate reference point for players who already know the games from physical casino floors.
The same principle applies to supplier brands. Where players recognise a studio’s catalogue, a provider page or promoted collection can become more useful than a generic list of newly added games. For smaller developers, however, that makes distribution more difficult, because the strongest lobby placements often go to suppliers that already have a record of performance.
This is where operators, aggregators and affiliates increasingly overlap. Operators control the live product environment. Aggregators influence how easily content can be integrated and managed. Suppliers need commercial pathways for their games to reach the right audiences. Affiliates and comparison platforms, meanwhile, often shape discovery before a player even reaches an operator’s lobby.
On the consumer side, this has made independent sources covering online slots increasingly relevant. Players are not only comparing welcome offers; they are looking at provider coverage, game libraries, promotions, payment methods and whether a platform actually carries the types of slots they want to play.
That does not mean every game launch requires a major promotional campaign. Some titles will gain momentum through strong performance data, word of mouth or a place in a popular provider catalogue. However, as the supply of games continues to grow, the market is likely to reward operators and suppliers that treat discovery as a product discipline rather than an afterthought.
The slot market’s next competitive advantage may not come from who can add the most games. It may come from who can help players find the right ones.
The post From Game Launch to Player Discovery: Why the Slot Market Has a Distribution Problem appeared first on EE Gaming | Global iGaming & Tech Intelligence Hub.
CS2 tournament
LEON announces LEON.bet Masters, a new CS2 tournament in Portugal
LEON continues to strengthen its presence in esports with the launch of LEONBET Masters, a new Counter-Strike 2 tournament set to take place from September 24 to 27 at the SAW Esports Arena in Vila Nova de Gaia, Portugal.
The tournament will bring together 16 teams competing for a €30,000 prize pool and valuable VRS points, which play a key role in qualification opportunities for major international events, including the Singapore Major later this year.
LEONBET Masters will feature a group stage with four groups of four teams, followed by playoffs that will determine the tournament champion. The event is expected to attract some of the strongest Tier 2 and Tier 3 teams looking to improve their rankings and continue their path toward the highest level of professional Counter-Strike competition.
The launch of LEONBET Masters marks another step in LEON’s long-term commitment to esports. Over the past few years, the company has actively supported the competitive gaming ecosystem through partnerships with prominent organizations and by hosting its own tournaments across multiple disciplines. Previous initiatives include the LEON Masters Dota tournament, the LEON Masters Deadlock competition, and the LEON Esports Cup Free Fire, further demonstrating the brand’s investment in developing competitive gaming.
LEON currently partners with German esports organization GamerLegion, supporting both its Counter-Strike 2 and Dota 2 rosters. The company also partners with teams such as SAW, one of Portugal’s most recognizable esports organizations, and FlyQuest, further strengthening its presence across key international esports markets.
By creating LEONBET Masters, LEON aims to provide emerging teams with additional opportunities to compete at a high level, gain valuable ranking points, and showcase their talent on a larger stage.
Additional information about the participating teams, tournament format, broadcast talent, and where to watch the event can be found on the official tournament page here:
About LEON
LEON is an international sportsbook and online casino brand with over 17 years of industry experience. The company actively supports esports through strategic partnerships, sponsorships, and competitive gaming initiatives, working with organizations and communities across multiple regions worldwide.
The post LEON announces LEON.bet Masters, a new CS2 tournament in Portugal appeared first on EE Gaming | Global iGaming & Tech Intelligence Hub.
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