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Bet365 Selects Optimove as CRM Marketing Solution to Maximize Player Lifetime Value

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The world’s largest online bookmaker is set to partner with the retention marketing leader to scale marketing personalization and drive growth through AI-mapped CRM journeys

Optimove, the leading CRM Marketing solution,  announced it has been selected by bet365, the world’s largest online sports betting brand, to orchestrate and optimize all CRM marketing activities. The powerhouse partnership between the two industry leaders demonstrates bet365’s strategic investment in scaling retention marketing efforts and maximizing player lifetime value as a growth driver for the business.

Optimove’s AI-mapped CRM journeys will allow bet365 to transform its CRM Marketing efforts empowering the sportsbook giant to scale and manage hundreds of player segments, orchestrate realtime and scheduled multichannel campaigns, and measure the incremental value of each player interaction. For the first time since its founding in 2000, the global iGaming leader has turned to a third-party vendor to support its CRM Marketing efforts.

With a Customer Data Platform (CDP) at its core, Optimove offers marketing teams direct access to their customer data to build, test, and optimize hundreds of CRM campaigns weekly. Optimove allows brands to reach their customers with the right message on the right channel by personalizing thousands of campaigns to hundreds of segments. Unlike other technologies that rely on common, rule-based orchestration, Optimove’s AI-driven solutions autonomously determine the next best action for each customer, eliminating marketers’ need to manually map every customer journey.

The scientific approach embedded in Optimove’s CRM Marketing platform will empower bet365 to measure the incremental value of each player interaction. bet365 will gain key capabilities via Optimove:

· Enriched customer profiles: Unifying all historical, predictive, and realtime customer data from sources such as CRM, service clouds, and data warehouses via Optimove to create a comprehensive single customer view.
· Multichannel personalization and orchestration: Orchestrating hundreds of campaigns seamlessly by leveraging Optimove’s AI-mapped CRM Journeys to deliver personalized customer communications across any channel.
· A continuous optimization loop: Leverage Optimove’s productized experimentation tools to measure the incremental uplift of each campaign, journey, and strategy to continuously optimize CRM Marketing performance.

Already working with one in three operators in the EGR Power 50 Ranking, the new partnership demonstrates Optimove’s continuous growth and strong momentum in recent months. In July 2022, the company announced the acquisition of Graphyte, a cloud-based personalization platform built for the sports betting and iGaming industry. In March 2022, Optimove acquired Kumulos, a personalized mobile marketing solution, following its September 2021 $75 million investment led by Summit Partners.

“bet365 continue to build an industry leading sports and gaming product, and the business believes the time is right to complement the platform with best of breed third party technology,” said Alex Sefton, Chief Marketing Officer at bet365. “With Optimove we have done just this. This deal heralds a change in direction for bet365, but also the start of a long-term partnership working with Optimove to grow our business. We are at the start of something genuinely exciting for bet365 and I don’t think we could have found a better partner.”

“We’re thrilled to be selected by bet365 as their CRM Marketing solution,” said Motti Colman, Senior Director of Sales at Optimove. “Working together, this is a true super team. As a company that is known for keeping most of its tech in-house, this is a huge move by bet365 to go out to a third-party provider. We’re proud to have been chosen and humbled by bet365’s belief in our ability to deliver. I am certain that the work we accomplish together over the coming years will be groundbreaking and will help catapult bet365 into a new era of growth.”

 

  • How did this partnership come to be?

Motti Colman: “We’ve been speaking to bet365 on and off for 5 years, but they’ve always had other priorities and now the time is right.”

  • What are the goals for bet365 working with Optimove? What are they looking to achieve?

Motti Colman: “Their primary driver was the desire to put their customer first.  In doing so they are looking to learn more about their customers and improve all the related KPIs.  The upshot of that will lead to increased customer loyalty.”

  • Do you think this partnership will impact the iGaming space as a whole?

Motti Colman: “Clearly bet365 investing time and money into MarTech will definitely have an impact. Despite all the M&A activity around them, they still remain the biggest brand in the industry and other companies definitely take note when they make big strategic moves.”

  • What’s next for Optimove in the industry? Is there room for growth still?

Motti Colman: “Despite our huge presence in the space, the area where we see the most opportunity is at the top end of the market.  It’s the traditional Tier 1s that are often a lot slower to adopt advanced technologies, but as we have shown with this collaboration, if an operator is open minded to the possibilities that exist, we can dramatically enhance their customer marketing capabilities.”

Optimove will be exhibiting at SBC Barcelona, September 21-22, Stand F7.

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Genius Sports and Pac-12 Launch Comprehensive AI, Tech and Integrity Partnership to Fuel Regulated Betting, Moment-Based Ad Products and Analytics

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Genius Sports has unveiled a new multi-year partnership focused on integrity, technology, and AI with the Pac-12 Conference (“Pac-12”) to enhance the future of legitimate and responsible sports wagering, integrity, fan interaction and revenue generation, as well as performance evaluation in collegiate athletics.

The collaboration strengthens Genius Sports’ position as the backbone of contemporary sports. Under the terms of the agreement, Genius Sports will implement GeniusIQ, its data and AI platform, at all venues for Pac-12 football and men’s and women’s basketball events – establishing a unified, smart framework for data tracking, video capture, real-time analysis, and commercial engagement.

Genius Sports and Pac-12 will work together on various innovations aimed at protecting integrity, enhancing the fan experience, and creating new revenue opportunities.

Permitted wagering and integrity protections

Genius Sports will act as the sole distributor of official data from Pac-12 events to authorized sportsbooks globally. In this position, the firm will implement a new Authorized Gaming Operator (“AGO”) initiative aimed at ensuring the integrity of Pac-12 events and safeguarding student-athletes.

Alongside removing negative and high-risk bet types, the AGO program will enhance transparency, information exchange, and collaboration among the Pac-12, Genius Sports, and authorized sportsbooks, while stopping prohibited bettors from making bets; all aimed at addressing the risk of corruption linked to betting and safeguarding student-athletes.

A fresh age of marketing focused on moments

Genius Sports’ Moment Engine allows brands to launch advertising in real-time during critical moments in Pac-12 games across broadcast, streaming, and digital platforms, turning live sports data into actionable advertising chances.

For Pac-12 advertisers, this opens up the chance to engage with significant Pac-12 moments that are crucial, immediately, with enhanced accuracy and on a larger scale.

Enhanced performance insights

The collaboration will also aid Pac-12 schools by providing the most cutting-edge performance analysis available worldwide.

Programs will utilize the GeniusIQ-enabled Performance Studio platform, offering coaches and athletes advanced analytics and video tools employed by most NBA and WNBA teams.

“College sports are entering a new era where official data and real-time intelligence power everything from integrity and betting and media to performance,” said Mark Locke, CEO at Genius Sports. “By deploying GeniusIQ across Pac-12 venues, we are building the data infrastructure that connects leagues, sportsbooks, broadcasters and advertisers in real-time.”

“The Pac-12 is thrilled to announce this partnership which will allow a college sports conference, for the first time, to impose direct and meaningful integrity restrictions on sports books who receive and use Pac-12 data,” said Pac-12 Commissioner Teresa Gould. “This partnership positions the Pac-12 as an early-mover in the data rights space, connecting to our strategic vision and challenger mindset to push boundaries in a disciplined fashion while introducing new opportunities for brand elevation and revenue growth.”

The post Genius Sports and Pac-12 Launch Comprehensive AI, Tech and Integrity Partnership to Fuel Regulated Betting, Moment-Based Ad Products and Analytics appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

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How Established Operators Can Address Online Casino Vulnerabilities: Atlaslive’s Recommendations

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how-established-operators-can-address-online-casino-vulnerabilities:-atlaslive’s-recommendations

This article concludes Atlaslive’s series exploring online casino vulnerabilities and the ways established operators can address them early.

Throughout the series, several key exposure areas were examined, including cybersecurity threats, KPI warning signals, financial leakage risks, infrastructure and platform limitations, as well as compliance and regulatory pressure. Each of these factors can directly influence revenue stability, player trust, and long-term operational scalability.

In this final installment, Atlaslive specialists present a set of mitigation principles designed to help operators reduce operational exposure and maintain stability as their businesses expand.

A Structured Approach to Reducing Operational Exposure

Since 2019, Atlaslive has worked with operators across multiple markets and at different stages of growth, including companies transitioning from legacy platforms in search of greater stability and operational control.

Based on this experience, one consistent observation emerges: vulnerabilities rarely result from a single failure. More often, they develop through disconnected operational processes, delayed system visibility, or infrastructure that was not designed to support increasing complexity.

To address these risks, Atlaslive specialists recommend a structured operational approach.

Monitor KPIs in Real Time

Early anomaly detection plays a key role in identifying potential vulnerabilities before they escalate.

Continuous monitoring of indicators such as Registration-to-Deposit Conversion (Reg2Dep), payment success rates, chargebacks, retention metrics, and player lifetime value allows operators to detect performance distortions at an early stage. Acting on these signals quickly helps prevent small operational issues from turning into structural revenue losses.

Integrate Risk, Payments, and CRM Systems

When systems operate separately, operational blind spots often appear, making fraud detection and oversight more difficult.

A unified architecture that connects risk management, payment processing, and CRM systems improves visibility across both player behavior and financial flows. This integration enables faster responses to fraud attempts, bonus abuse, and unusual player activity.

Strengthen Security Governance

Security governance remains a core component of operational resilience.

Multi-factor authentication, encrypted infrastructure, and standardized security frameworks help minimize both technical and regulatory risks. Consistent security practices also support compliance requirements in regulated markets.

Automate Compliance Workflows

As regulatory requirements continue to grow in complexity, manual processes increase the risk of operational errors.

Automated KYC triggers, transaction monitoring systems, and reporting workflows allow operators to maintain consistent compliance standards while reducing operational friction and cross-market inconsistencies.

Maintain Continuous Operational Support

Operators expanding into multiple jurisdictions face increasing operational pressure.

Continuous technical monitoring combined with localized support enables faster incident response and helps maintain platform stability during peak traffic periods, market expansion, or high activity.

“Vulnerability management is not a reactive exercise. It is an ongoing operational discipline that protects revenue, player trust, and regulatory standing.”
—Tetiana Honchar, Platform Product Manager at Atlaslive

Building Long-Term Operational Resilience

Online casino vulnerabilities rarely appear suddenly. They tend to develop gradually through small operational gaps, unnoticed KPI changes, or infrastructure that struggles to handle scale.

For established operators, proactive monitoring and structured governance are essential. Security, performance, compliance, and scalability must function together as part of an integrated operational system.

Operators that treat vulnerability management as a continuous operational discipline are better positioned to protect revenue integrity, maintain regulatory standing, and scale their businesses with greater stability.

To learn more about this topic, read the full article on the Atlaslive blog.

This document is provided to you for your information and discussion only. This document was based on public sources of information and was created by the Atlaslive team for marketing usage. It is not a solicitation or an offer to buy or sell any gambling-related product. Nothing in this document constitutes legal or business development advice. This document has been prepared from sources Atlaslive believes to be reliable, but we do not guarantee its accuracy or completeness and do not accept liability for any loss arising from its use. Atlaslive reserves the right to remedy any errors that may be present in this document.

About Atlaslive

Atlaslive is a B2B software development company that specializes in creating a multifunctional and automated platform to optimize the workflow of sports betting and casino operators. Key components of the Atlaslive Platform include Sportsbook, Casino, Risk Management and Anti-Fraud Tools, CRM, Bonus Engine, Business Analytics, Payment Systems, and Retail Module. Follow the company on LinkedIn to stay updated with the latest news in iGaming technology.

The post How Established Operators Can Address Online Casino Vulnerabilities: Atlaslive’s Recommendations appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

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Atlaslive

How Established Operators Can Address Online Casino Vulnerabilities: Atlaslive’s Recommendations

Published

on

how-established-operators-can-address-online-casino-vulnerabilities:-atlaslive’s-recommendations

This article concludes Atlaslive’s series exploring online casino vulnerabilities and the ways established operators can address them early.

Throughout the series, several key exposure areas were examined, including cybersecurity threats, KPI warning signals, financial leakage risks, infrastructure and platform limitations, as well as compliance and regulatory pressure. Each of these factors can directly influence revenue stability, player trust, and long-term operational scalability.

In this final installment, Atlaslive specialists present a set of mitigation principles designed to help operators reduce operational exposure and maintain stability as their businesses expand.

A Structured Approach to Reducing Operational Exposure

Since 2019, Atlaslive has worked with operators across multiple markets and at different stages of growth, including companies transitioning from legacy platforms in search of greater stability and operational control.

Based on this experience, one consistent observation emerges: vulnerabilities rarely result from a single failure. More often, they develop through disconnected operational processes, delayed system visibility, or infrastructure that was not designed to support increasing complexity.

To address these risks, Atlaslive specialists recommend a structured operational approach.

Monitor KPIs in Real Time

Early anomaly detection plays a key role in identifying potential vulnerabilities before they escalate.

Continuous monitoring of indicators such as Registration-to-Deposit Conversion (Reg2Dep), payment success rates, chargebacks, retention metrics, and player lifetime value allows operators to detect performance distortions at an early stage. Acting on these signals quickly helps prevent small operational issues from turning into structural revenue losses.

Integrate Risk, Payments, and CRM Systems

When systems operate separately, operational blind spots often appear, making fraud detection and oversight more difficult.

A unified architecture that connects risk management, payment processing, and CRM systems improves visibility across both player behavior and financial flows. This integration enables faster responses to fraud attempts, bonus abuse, and unusual player activity.

Strengthen Security Governance

Security governance remains a core component of operational resilience.

Multi-factor authentication, encrypted infrastructure, and standardized security frameworks help minimize both technical and regulatory risks. Consistent security practices also support compliance requirements in regulated markets.

Automate Compliance Workflows

As regulatory requirements continue to grow in complexity, manual processes increase the risk of operational errors.

Automated KYC triggers, transaction monitoring systems, and reporting workflows allow operators to maintain consistent compliance standards while reducing operational friction and cross-market inconsistencies.

Maintain Continuous Operational Support

Operators expanding into multiple jurisdictions face increasing operational pressure.

Continuous technical monitoring combined with localized support enables faster incident response and helps maintain platform stability during peak traffic periods, market expansion, or high activity.

“Vulnerability management is not a reactive exercise. It is an ongoing operational discipline that protects revenue, player trust, and regulatory standing.”
—Tetiana Honchar, Platform Product Manager at Atlaslive

Building Long-Term Operational Resilience

Online casino vulnerabilities rarely appear suddenly. They tend to develop gradually through small operational gaps, unnoticed KPI changes, or infrastructure that struggles to handle scale.

For established operators, proactive monitoring and structured governance are essential. Security, performance, compliance, and scalability must function together as part of an integrated operational system.

Operators that treat vulnerability management as a continuous operational discipline are better positioned to protect revenue integrity, maintain regulatory standing, and scale their businesses with greater stability.

To learn more about this topic, read the full article on the Atlaslive blog.

This document is provided to you for your information and discussion only. This document was based on public sources of information and was created by the Atlaslive team for marketing usage. It is not a solicitation or an offer to buy or sell any gambling-related product. Nothing in this document constitutes legal or business development advice. This document has been prepared from sources Atlaslive believes to be reliable, but we do not guarantee its accuracy or completeness and do not accept liability for any loss arising from its use. Atlaslive reserves the right to remedy any errors that may be present in this document.

About Atlaslive

Atlaslive is a B2B software development company that specializes in creating a multifunctional and automated platform to optimize the workflow of sports betting and casino operators. Key components of the Atlaslive Platform include Sportsbook, Casino, Risk Management and Anti-Fraud Tools, CRM, Bonus Engine, Business Analytics, Payment Systems, and Retail Module. Follow the company on LinkedIn to stay updated with the latest news in iGaming technology.

The post How Established Operators Can Address Online Casino Vulnerabilities: Atlaslive’s Recommendations appeared first on Americas iGaming & Sports Betting News.

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