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Focus On Social Responsibility: SOFTSWISS Improves Anti-Fraud Service

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The SOFTSWISS Managed Services Anti-Fraud Team improves its professional grade by completing the training course ‘Social Responsibility, Communication and Motivating Behaviour Change’ by GamCare. The certification enhances to upgrading service level and highlights the team’s commitment to work in line with the principles of social responsibility.

This training provided the Anti-Fraud Team with upskilling their communication to adopt a more proactive approach when it comes to dealing with gambling-related harm, as well as escalated safer gambling issues. Responsible Gambling specialists, Shift Leads of the First Line Support and VIP managers took part in the training. SOFTSWISS Managed Services specialists will now be able to solve more complex challenges. The course was provided by GamCare, the leading provider of information, advice, and support for anyone affected by gambling-related issues.

 

The Anti-Fraud Support is one of six SOFTSWISS Managed Services, the multi-function department responsible for B2C client support services for online casino and sports betting brands. High-quality specialists reach breakthrough results: during Q1 the Anti-Fraud Team resolved 75+ major complaints regarding suspicious activity in online casinos. The overall sum saved throughout this period exceeded 2.8 million EUR. 


“Our team is always striving to improve their knowledge and put it into practice right away. The course by GamCare is not an exception: the Anti-Fraud team learned how to deal with clients’ enquiries on gambling-related issues and risks as well as how to build communication based on people’s behaviour. We aim for perfection in our service, and we care about our clients because security and expertise are at the core of the service we offer at SOFTSWISS,” commented Anastasia Vyshinskaia, Head of SOFTSWISS Managed Services.

 

About the SOFTSWISS Managed Services

SOFTSWISS Managed Services works with SOFTSWISS products to deliver additional value to iGaming operators and players. Managed Services include First Line Support, Anti-Fraud Support, VIP Player Support, Player Retention and Reactivation Services, and Content Management Team.

About SOFTSWISS 

SOFTSWISS is an international iGaming company supplying certified software solutions for managing gambling operations. The expert team, which counts 1,300+ employees, is based in Malta, Poland, Georgia, and Belarus.  SOFTSWISS holds a number of gaming licences and provides one-stop-shop iGaming software solutions. The company has a vast product portfolio, including the Online Casino Platform, the Game Aggregator with thousands of casino games, the Affilka affiliate platform, the Sportsbook Platform and the Jackpot Aggregator. In 2013 SOFTSWISS was the first in the world to introduce a bitcoin-optimised online casino solution.

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CGCC Gaming Policy Advisory Committee (GPAC) Meeting: Jan 20, 2026

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The California Gambling Control Commission (CGCC) has scheduled a meeting of the Gaming Policy Advisory Committee (GPAC) for 1:00 p.m. on Tuesday, January 20, 2026.

The committee is established under Business and Professions Code Section 19817 to provide advisory recommendations to the Commission on regulatory policy, with a specific focus on integrity and problem gambling.

Meeting Attendance Information

The meeting will be conducted in a hybrid format, allowing for both in-person and remote participation.

  • In-Person Location: 2399 Gateway Oaks Drive, Hearing Room 100, Sacramento, CA 95833.

  • Virtual Access: Zoom Meeting Link

  • Phone Access: 1-888-475-4499 (Toll-free) | Meeting ID: 285 757 8614

Key Agenda Items

The agenda focuses on internal governance, regulatory controls for third-party providers, and administrative updates:

  • GPAC Roles and Responsibilities: A review of the mission statement, adherence to the Bagley-Keene Open Meeting Act, and expectations for member conduct and responsiveness.

  • Current Projects: Update and discussion on Third-Party Providers of Proposition Player Services (TPPPS) – Internal Controls, led by subcommittee members Kirill Yermanov and Michael Hill.

  • New Discussion Items:

    • Third-Party Provider Employee Table Coverage.

    • Procedures for Lost or Damaged Employee Badges.

  • Administrative Updates: An update on the Category G vacancy (Public Member with accounting/business background).

2026 Committee Composition

The committee consists of 10 members (expanding to 12 if pending legislation like AB 77 is finalized), split equally between the cardroom industry and the public.

Member Name Category / Role Term Expiry
Trevor Dewar Category A (Bureau of Gambling Control) 12/31/2026
Sosha Marasigan-Quintero Category B (Problem Gambling/Addiction) 12/31/2026
Michael Hill Category C (TPPPS Representative) 12/31/2027
David Fried Category D (Cardroom with 25+ Tables) 12/31/2026
Michael Koniski Industry Representative
Emmanuel Macalino Industry Representative
Linda Ng Public Representative
John Stacy Industry Representative
Kirill Yermanov Public Representative

Advisors: Lisa Wardall (Executive Director) and Jason Pope (Chief Counsel).

The post CGCC Gaming Policy Advisory Committee (GPAC) Meeting: Jan 20, 2026 appeared first on Americas iGaming & Sports Betting News.

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Alexander Stevendahl

Immense Group and Coast is Clear: A Three-Year Commitment to a Greener Malta

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Immense Group, the corporate powerhouse behind leading iGaming brands Mr Vegas, Videoslots, and DBET, has reaffirmed its dedication to environmental sustainability by extending its partnership with the Maltese NGO Coast is Clear.

Marking their third consecutive year of collaboration, the initiative highlights Immense Group’s transition from corporate sponsorship to active, community-led participation. Unlike traditional CSR (Corporate Social Responsibility) models that focus on one-off donations, this partnership is built on the principle of ongoing stewardship.

Practical Action for the Maltese Coastline

Malta’s unique coastal ecosystem faces significant pressure from plastic pollution and urban development. Coast is Clear, founded by Mark Galea Pace, specializes in “practical environmentalism”—relying on a dedicated truck and a personal family boat to access areas of the island that are otherwise unreachable by land.

The 2026 roadmap for the partnership includes a structured schedule of events designed to provide both immediate and long-term ecological benefits:

  • Beach Clean-ups: Two major coastal operations are planned for the first half of the year, focusing on removing microplastics and “ghost nets” from sensitive marine habitats.

  • Tree Planting: Two afforestation initiatives will see staff volunteers planting indigenous Maltese trees, contributing to the NGO’s goal of exceeding 1,000 trees planted across local valleys and nature reserves.

Leadership Perspectives on Community Impact

For Immense Group, the initiative is a way to give back to the island that serves as a primary operational hub for its global workforce.

“Malta is home to many of our people,” said Alexander Stevendahl, CEO of Immense Group. “Encouraging our teams to take part in initiatives like beach clean-ups and tree planting is a practical way to contribute to the communities we’re part of. It reflects a shared commitment to keeping Malta cleaner and greener over the long term.”

Mark Galea, Founder of Coast is Clear, emphasized the value of long-term corporate allies: “Support from companies like Immense Group helps us keep our work going. Having people turn up, get involved, and stick with us over time makes a real difference when it comes to protecting Malta’s coastline.”

The post Immense Group and Coast is Clear: A Three-Year Commitment to a Greener Malta appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

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Andrew Harding

World Pool 2025: Record HK$10.9bn Turnover Signals Global Racing Maturity

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The Hong Kong Jockey Club (HKJC) has reported a spectacular 2025 for World Pool, confirming its status as the premier liquidity hub for international horse racing. With a 20% surge in overseas turnover and a series of history-making betting handle records, World Pool is effectively globalizing the sport’s revenue streams.

Key Performance Indicators (KPIs) 2025

The numbers for 2025 reflect a strategic expansion into new jurisdictions and a focus on high-quality IFHA-rated races.

Metric 2024 Result 2025 Result Growth
Overseas Turnover HK$7.8bn HK$9.3bn +20%
Total Global Turnover HK$7.8bn HK$10.9bn +40%
Single Race Record HK$66.2m HK$83.0m +25%
Groom Awards HK$1m HK$1.2m +20%

The “Ka Ying Rising” Phenomenon

The standout moment of 2025 occurred on The Everest Day at Randwick. The appearance of the world’s highest-rated sprinter, Ka Ying Rising, drove a wagering surge that redefined modern betting records.

  • New Single Race Record: HK$83.0 million was wagered on The Everest, shattering the previous high held by the Queen Elizabeth II Jubilee Stakes (HK$66.2m) at Royal Ascot.

  • Jurisdictional Reach: Betting was commingled from 27 different jurisdictions, ensuring massive pool depth and stable dividends for punters worldwide.

Global Scale: 10 Jurisdictions and IFHA Quality

World Pool didn’t just grow in volume; it grew in quality. Of the 329 races run under the banner in 2025, 70 featured in the IFHA Top 100 rankings within the last three years.

For the first time, all of Hong Kong’s Group 1 contests were commingled as World Pool races, adding HK$1.6 billion in liquidity to the local fixtures.

Supporting the Sport: Moment of the Year

World Pool’s commitment to stable staff saw HK$1.2 million awarded to 30 grooms.

The 2025 Moment of the Year went to Kevin Daffy, the trainer-owner-groom of the Australian “fairytale horse” Oh Too Good. Daffy beat out international heavyweights like Forever Young and Via Sistina in a public vote, securing a VIP trip for four to Hong Kong in 2026.

2026 Outlook: Expansion and Innovation

Andrew Harding, Executive Director of Racing at the HKJC, highlighted that 2026 will focus on further “globalization of racing.”

  • Next Fixture: World Pool returns on 10 January 2026 with King’s Plate Day from Kenilworth, South Africa.

  • Strategy: Expect an expansion of fixtures and deeper integration into North American and Middle Eastern racing calendars.

The post World Pool 2025: Record HK$10.9bn Turnover Signals Global Racing Maturity appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

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