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Focus On Social Responsibility: SOFTSWISS Improves Anti-Fraud Service

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The SOFTSWISS Managed Services Anti-Fraud Team improves its professional grade by completing the training course ‘Social Responsibility, Communication and Motivating Behaviour Change’ by GamCare. The certification enhances to upgrading service level and highlights the team’s commitment to work in line with the principles of social responsibility.

This training provided the Anti-Fraud Team with upskilling their communication to adopt a more proactive approach when it comes to dealing with gambling-related harm, as well as escalated safer gambling issues. Responsible Gambling specialists, Shift Leads of the First Line Support and VIP managers took part in the training. SOFTSWISS Managed Services specialists will now be able to solve more complex challenges. The course was provided by GamCare, the leading provider of information, advice, and support for anyone affected by gambling-related issues.

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The Anti-Fraud Support is one of six SOFTSWISS Managed Services, the multi-function department responsible for B2C client support services for online casino and sports betting brands. High-quality specialists reach breakthrough results: during Q1 the Anti-Fraud Team resolved 75+ major complaints regarding suspicious activity in online casinos. The overall sum saved throughout this period exceeded 2.8 million EUR. 


“Our team is always striving to improve their knowledge and put it into practice right away. The course by GamCare is not an exception: the Anti-Fraud team learned how to deal with clients’ enquiries on gambling-related issues and risks as well as how to build communication based on people’s behaviour. We aim for perfection in our service, and we care about our clients because security and expertise are at the core of the service we offer at SOFTSWISS,” commented Anastasia Vyshinskaia, Head of SOFTSWISS Managed Services.

 

About the SOFTSWISS Managed Services

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SOFTSWISS Managed Services works with SOFTSWISS products to deliver additional value to iGaming operators and players. Managed Services include First Line Support, Anti-Fraud Support, VIP Player Support, Player Retention and Reactivation Services, and Content Management Team.

About SOFTSWISS 

SOFTSWISS is an international iGaming company supplying certified software solutions for managing gambling operations. The expert team, which counts 1,300+ employees, is based in Malta, Poland, Georgia, and Belarus.  SOFTSWISS holds a number of gaming licences and provides one-stop-shop iGaming software solutions. The company has a vast product portfolio, including the Online Casino Platform, the Game Aggregator with thousands of casino games, the Affilka affiliate platform, the Sportsbook Platform and the Jackpot Aggregator. In 2013 SOFTSWISS was the first in the world to introduce a bitcoin-optimised online casino solution.

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Playson cranks up the heat in 3 Chillies and Joker: Hold and Win

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Purple chillies unlock an additional game field in an exciting first for the award-winning slot studio

Playson, the renowned digital entertainment supplier, is ready to grant sizzling rewards in its latest release 3 Chillies and Joker: Hold and Win, with the fiery title elevating bonus play with a trio of eye-catching features.

Set against the backdrop of a toasty campfire, Playson’s iconic jester marks his return accompanied by lavish chilli Bonus and Jackpot symbols and an array of classic fruit icons.

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Scorching yellow, purple and green chillies take centre stage, holding the key to the title’s coveted bonus game with each offering varied features to maximise player’s chances of securing sizeable returns.

All chilli icons that land during base play are collected by their corresponding chilli sat above the reels, whilst the combination of chilli bonus symbols gathered determine the feature awarded.

In an exciting first for Playson, the Double Chillie feature represented by the purple chilli, sees an additional game field added during the Bonus Game, with all Bonus and Jackpot symbols that land immediately added to the second game field. Fortunate players who fill the 15 cells on both fields will see them score a mouth-watering double 1,000x Grand Jackpot.

The Extra Chillie feature, belonging to the yellow chilli, sees the number of respins during the Bonus Game increased to four with each new bonus symbol resetting the number of free spins. Green chillies unlock the Multi Chillie feature which sees multipliers as high as 5x added to the reels with multipliers that hit the same cell collectively gathered for an increased chance of fiery rewards.

The title’s bonus game is further boosted by a series of in-game jackpots with purple, blue and green labelled chillies reflecting mini, minor and major jackpots offering rewards up to 100x.

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3 Chillies and Joker: Hold and Win reinforces Playson’s commitment to enhancing its games portfolio with more features and experiences for players to enjoy worldwide.

Tamas Kusztos, CCO at Playson, said: “We’re delighted to bring 3 Chillies and Joker: Hold and Win to market with its inspired bonus game elevating game play with the chance to unlock a dual game field and double Grand Jackpot of 1,000x.

“Stunning graphics and audio blend perfectly with the return of our iconic joker and we are confident our classic approach with meticulously designed features will lead to thrilling gameplay for players.”

The post Playson cranks up the heat in 3 Chillies and Joker: Hold and Win appeared first on European Gaming Industry News.

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Fast Track has shifted its online presence to fasttrack.ai

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Fast Track has migrated the company’s digital presence to a new domain: fasttrack.ai.

Please note that all employees, official communications, and company news will now be sent from email addresses ending in @fasttrack.ai. If you are a partner, currently in communication with us, or planning to get in touch, please update your records to ensure you continue receiving timely and relevant information.

For more information, please visit fasttrack.ai.

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New Campeón Gaming Brand Powered by Delasport’s Sportsbook

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Yet another Campeón Gaming brand is launching Delasport’s award-winning Plug & Play iFrame Sportsbook solution.

It is about to become available in MGA-regulated territories and is the second Campeón Gaming brand announced to take off with Delasport’s support just in the two months since the beginning of 2025.

As in previous deals, the new hub will be running on Campeón’s modular in-house platform with Delasport’s Plug & Play iFrame solution seamlessly integrated in it.

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The renowned sportsbook solution is an operator’s favorite due to its ability to maximize margins through advanced personalization, innovative betting options, and real-time player engagement tools.

“Collaborating with Campeón Gaming’s outstanding team has been a fantastic experience, and solidifying our long-term partnership with a market leader by launching multiple brands together is the ultimate validation of our shared success”, says Delasport’s VP of Business Development, Rosaire Galea Cavallaro.

Previous partnerships between Delasport and Campeón Gaming include brands Dazzlehand, Scarawins, FoggyBet, and 21.Red.

The post New Campeón Gaming Brand Powered by Delasport’s Sportsbook appeared first on European Gaming Industry News.

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