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SOFTSWISS Unveils Game Aggregator Client Satisfaction Survey Results

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High-level client support at every stage of cooperation compared to competitors is one of the key advantages highlighted by the SOFTSWISS partners during the customer satisfaction survey conducted in January-February of 2022 by the leading evidence-based insights and consulting company Kantar Ukraine.

The main objectives of the research were to get insights on client expectations when choosing the iGaming software provider, discover product and workflow characteristics that are the most significant for partners, and disclose the level of satisfaction with SOFTSWISS solutions and services compared to competitor products. The survey was conducted among partners of the SOFTSWISS Game Aggregator, one of the most demanded products in the company’s portfolio. 

 

Survey results: Industry insights

According to the research, the crucial functional reasons for choosing a business partner in the iGaming industry are the following:

  • Wide range of games
  • Flexibility in discussing terms of service
  • Quick response and resolution of issues

At the same time, the characteristics which have low importance are the availability of licences and certifications for regulated markets and overall positive reviews about the company.

As for the emotional characteristics which influence the decision, the top 3 became:

  • Simple and quick communication with the [account] manager
  • Offers you services and products that meet the needs of your company
  • Long-term partnerships

The least important emotional attribute is the software partner’s prestige. 

Based on the survey, clients cite the main reasons to terminate the business relationship would be poor quality or lengthy request resolution, lack of involvement of a company representative in resolving issues, as well as lack of additional technical features and functionality. Another significant motive that could cause clients to stop cooperation is bad-quality support.

As stated in the research, SOFTSWISS partners also highlighted the top 3 most important functional characteristics of the game aggregator:

  • Stable access to games
  • Fast response to unscheduled malfunctions
  • Experienced integration support and further support from the game aggregator team

In addition, clients noted that they received “timely communication about the changes in the API” and were promptly notified about new “API technical opportunities”.

 

SOFTSWISS overview

The results of the survey showed that 90% of Game Aggregator clients are satisfied with the products they use from SOFTSWISS. They pointed out that the most significant characteristics they considered when choosing SOFTSWISS were:

  • Prompt and quality communication at different stages of the joint work
  • Variety of games
  • Flexible terms of service
  • Easy integration process

These characteristics are in line with what SOFTSWISS aims to deliver to clients. This convergence allows us to say that SOFTSWISS meets the key expectations of industry players. The status of the company as a reliable partner is also confirmed by the fact that customers use several SOFTSWISS products at the same time. Along with the Game Aggregator, SOFTSWISS partners most often purchase the affiliate management platform Affilka. 55% of SOFTSWISS Game Aggregator clients have integrated the affiliate tracking software and are highly satisfied with it.  

 

Client Opinion: Game Aggregator Characteristics

As reported in the research, the overall satisfaction index of the SOFTSWISS Game Aggregator is 8.2 which is an excellent result. Such a high level of client satisfaction demonstrates SOFTSWISS’ focus on meeting client needs and providing top service that is efficient and appreciated by partners. The SOFTSWISS Game Aggregator received a high score for each of the crucial characteristics which were pointed out by the industry players in terms of choosing this kind of product (on a scale of 1-10, where 1 is the least important and 10 is the most important):

  • Stable access to games – 9.0
  • Timely notifications about planned work – 9.0
  • Quick response to unscheduled problems (notifications, solution speed) – 8.8
  • High-level of integration support and further support from the Game Aggregator team – 8.5

It is worth noting that the SOFTSWISS Game Aggregator received the highest score for the most significant feature for clients, namely, stable access to games. 

When examining the survey results related to the level of service support, the numbers display that client service is higher than that of competitors, which is an essential achievement for the team:

  • SOFTSWISS –  7.9 
  • Competitors – 7.4

The most outstanding advantage of the SOFTSWISS client support is the high speed of request responses and a convenient helpdesk service.

“Such research is very helpful for understanding in which direction to move further to improve our performance. We are pleased to see that our partners highly appreciate our work. This inspires us to make the Game Aggregator even better. We strive to be a reliable partner for our clients and provide them with quality service, commented Tatyana Kaminskaya, Head of SOFTSWISS Game Aggregator.

Summarising the research, the most important reasons for choosing SOFTSWISS in general, and the Game Aggregator in particular, are a fast-growing content base, high-level client support, and prompt communication. The SOFTSWISS team notes that the results correspond to the brand positioning – being a reliable iGaming provider offering expert solutions and an excellent level of service. It is a vital conclusion in terms of evaluating not only a specific product but also the long-term strategy of the company.

Ongoing work with clients and studying their needs is one of the most important tasks that the marketing department sets. Understanding the customer allows us to create innovative products, as well as to adapt and develop customer service to the highest level. And, of course, we are glad that the results of this study give us not only valuable insights but also show high satisfaction with both our products and service. More and more factors indicate that SOFTSWISS work standards are becoming the benchmark in the industry”, highlighted Valentina Bagniya, Chief Marketing Officer at SOFTSWISS. 

 

About SOFTSWISS 

SOFTSWISS is a widely-acclaimed iGaming expert supplying certified software solutions for managing gambling operations. The company has an international team, which counts 1000+ employees and has an official presence in Malta, Belarus, Poland and Georgia. SOFTSWISS holds a number of gaming licences, providing one-stop-shop iGaming solutions. The company has a vast product portfolio, which includes an Online Casino Platform, Game Aggregator with thousands of casino games, the Affilka affiliate platform, Sportsbook Platform and the Jackpot Aggregator. In 2013 SOFTSWISS was the first in the world to introduce a bitcoin-optimised online casino solution.

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Betano is a new supporter of the 2026 World Cup in Europe and South America

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Betano has been announced as an official supporter of the FIFA World Cup 2026™ for Europe and South America, through a new partnership between FIFA and Kaizen Gaming’s flagship brand.

The tournament, which will be held in Canada, Mexico, and the United States between June 11 and July 19, is set to be the largest edition in FIFA World Cup™ history, as it will feature 48 national teams competing for football’s most prestigious title for the first time.

This marks the third time Betano and FIFA have joined forces.

Four years ago, Betano became the first sports betting operator to partner with FIFA, being announced as an Official Regional Supporter of the FIFA World Cup Qatar 2022™ for Europe.

More recently, the brand was also announced as an Official Partner of the FIFA Club World Cup 2025™.

“We are very pleased to welcome Betano among the supporters of the FIFA World Cup 2026™,” said Romy Gai, Chief Business Officer at FIFA.

“Since the beginning of our partnership four years ago, we have closely followed Betano’s genuine commitment to sporting integrity, bringing fans closer to football and creating new forms of engagement and entertainment.

We share these same goals and are delighted to once again have this global powerhouse with us to connect the world through football,” he added.

“Partnering with FIFA for the third time is a very important milestone for all of us at Kaizen Gaming and reinforces our global evolution,” said George Daskalakis, Co-founder and CEO of Kaizen Gaming.

“The FIFA World Cup 2026™ represents the ultimate meeting point between sport and entertainment, reaching billions of people around the world.

For us, it is the ideal platform to consolidate Betano as the world’s most trusted brand in responsible online sports betting.

Our focus now is to deliver an exciting, innovative, and safe experience for fans throughout the competition.”

Controlled by Kaizen Gaming,  recognized in 2024 and 2025 as “Operator of the Year” at the EGR Operator Awards and “Operator of the Year – Large” at the SBC Awards, Betano will offer fans unique and exclusive experiences to experience the excitement of the FIFA World Cup™ in a responsible way.

Tools will include responsible gaming features such as financial limits, time-use controls, and 24/7 customer support.

The brand is also preparing a series of physical and digital activations across Europe and South America throughout the FIFA World Cup 2026™.

The post Betano is a new supporter of the 2026 World Cup in Europe and South America appeared first on Americas iGaming & Sports Betting News.

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“Novo Desenrola Brasil"

Evolution of betting in Brazil: revenue, compliance and integrity

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The gaming and lottery sectors in Latin America are undergoing a structural transformation marked by new regulations, disputes over state and federal authority, and profound changes in corporate responsibility models.

In Brazil, the federally regulated betting market continues to expand rapidly.

Tax revenues generated during the first quarter of 2026 reached record levels and fueled legislative debates over the redistribution of resources toward defense, education, and sports initiatives.

At the same time, the federal government strengthened social protection mechanisms through the Prize and Betting Management System (SIGAP), which now allows the automatic blocking of citizens enrolled in official debt renegotiation programs.

Meanwhile, state lotteries are facing stricter oversight from Caixa Econômica Federal, while the broader Ibero-American lottery and marketing ecosystem prepares for one of the most important industry events of the year: the II Ibero-American Lottery Marketing Seminar, scheduled to take place in Buenos Aires.

Record revenues drive new tax legislation

Brazil’s federal regulation of the online betting market has exceeded initial expectations and positioned the country among the world’s most profitable and heavily taxed gaming jurisdictions.

According to recent data from Receita Federal, the government collected R$ 3.4 billion in taxes directly linked to the sector during the first three months of 2026.

The figure represents growth of 123.7% compared to the same period in 2025 and confirms the rapid migration of consumers from unregulated operators to licensed platforms.

To put the growth into perspective, total tax revenue generated throughout 2025,  the first full calendar year under federal regulation, reached R$ 9.95 billion.

The most significant increase occurred in December 2025, when monthly revenue surpassed R$ 1.1 billion, more than 3,000% higher than in December 2024.

The tax burden framework

The primary source of revenue comes from the federal tax of 12% imposed on Gross Gaming Revenue (GGR). In addition, licensed operators must also pay corporate taxes such as PIS and Cofins.

A study commissioned by the Brazilian Institute of Responsible Gaming (IBJR) and prepared by LCA Consultoria concluded that the sector’s effective tax burden reached approximately 32% in 2025.

The report also projected that the figure could rise to 42% by 2033 once the national Tax Reform is fully implemented.

Representatives of the National Association of Gaming and Lotteries (ANJL) argue that the industry already ranks among the country’s most heavily taxed economic sectors.

A significant portion of those resources is directed toward public services such as healthcare, education, culture, and sports.

Funds redirected to defense and education

The rapid increase in tax revenue has triggered new political disputes over how betting proceeds should be allocated.

One of the main proposals under discussion is Senate Bill PL 6.124/2025, recently approved by the Senate Sports Committee.

The bill modifies the distribution model established under Law 13.756/2018 and redirects part of the funds previously allocated exclusively to the Ministry of Sports toward the Military Sports Commission, which operates under the Ministry of Defense.

The goal is to finance high-performance sports programs administered by the armed forces. After advancing through the Sports Committee, the proposal moved to the Economic Affairs Committee for final review.

At the same time, Brazil’s Chamber of Deputies approved Bill PL 6133/2025, which proposes the creation of the Federal University of Sports in Brasília.

The institution would serve as a national center for scientific research, sports medicine, and professional athletic training.

The proposal establishes that part of its funding will come directly from revenues generated by online betting and lotteries.

Industry companies and technology providers view the initiative as an example of how regulation can be transformed into long-term social investment and structural development.

New betting restrictions affect debt relief participants

As the market expands, the federal government has intensified policies focused on social protection and financial harm prevention.

On May 15, 2026, a new federal measure officially came into force requiring the suspension of betting access for citizens enrolled in the “Novo Desenrola Brasil” debt renegotiation program.

The rule was implemented through a provisional presidential decree signed by President Luiz Inácio Lula da Silva and imposes a mandatory one-year betting ban on individuals seeking state-supported debt renegotiation.

The government argues that the measure is intended to prevent financially vulnerable citizens from risking money on betting activities while undergoing financial recovery.

Technical controls via SIGAP

The practical implementation of the policy relies heavily on the technological infrastructure of the federal Prize and Betting Management System (SIGAP).

The Secretariat of Prizes and Betting (SPA-MF) updated the system by introducing a new compliance code.

Once a citizen enrolls in the “Novo Desenrola Brasil” program, their information is centralized by Banco do Brasil and integrated into the federal database managed by the SPA.

From that point onward, whenever a licensed operator performs an account validation or login verification, the system automatically returns the following status: “Blocked – Novo Desenrola Brasil Program.”

Operators are therefore required to immediately restrict access once the status is identified.

Strict compliance deadlines for operators

The technical procedures were formalized through SPA/MF Ordinance No. 1,237 and complemented by Normative Instruction No. 3.

The rules establish strict operational obligations for all licensed platforms, including daily user verification, continuous database reviews, and immediate suspension of restricted accounts.

The regulation determines that, once a restriction is identified, the operator has a maximum of three days to finalize the formal account suspension.

Before permanently blocking the account, the operator must inform the user about the legal reason for the restriction and offer the opportunity to voluntarily withdraw remaining funds.

If the user does not withdraw the balance within the established period, the operator must return the funds within two days by transferring the amount to a previously verified bank account linked to the user’s CPF.

In addition, operators are required to maintain complete digital records of communications, transactions, timestamps, and operational receipts for a minimum period of five years in order to facilitate future federal audits.

Caixa revokes state lottery licenses

While online betting operators adapt to new regulatory requirements, the traditional retail lottery sector is also facing stricter enforcement.

In April 2026, Caixa Econômica Federal officially revoked six lottery operating licenses across several Brazilian states.

The decisions were published in the Diário Oficial da União.

For the first time in recent years, two of the revocations occurred due to voluntary withdrawals by the operators themselves rather than direct administrative sanctions.

The affected units were located in Minas Gerais, Pará, Rio de Janeiro, São Paulo, and Paraíba.

Sanctions under Circular 1084

The remaining four closures resulted from mandatory cancellations linked to contractual and operational violations.

The sanctions were applied under Caixa Circular No. 1084/2025, which governs the bank’s Administrative Sanctions System.

Accumulated data indicate an increasingly aggressive enforcement policy. During the first four months of 2026, Caixa canceled 50 lottery licenses nationwide.

January recorded the highest number of sanctions, with 23 revocations, followed by 11 in February, 10 in March, and six in April.

The trend follows the pattern seen in 2025, when Caixa executed 162 mandatory license cancellations, reinforcing the message of zero tolerance toward financial irregularities and compliance failures.

State advertising restrictions face legal challenges

The expansion of the regulated market has also generated legal disputes over the limits between state and federal authority.

The Secretariat of Prizes and Betting (SPA-MF) publicly questioned the constitutionality of a law approved in the state of Rio Grande do Sul that imposes strict restrictions on online betting advertising within the state.

The federal government argues that the Brazilian Constitution grants exclusive authority to the Union to legislate on lotteries, monetary systems, and national commercial activities.

According to the SPA’s interpretation, allowing individual states to establish independent advertising rules could fragment the national regulatory framework and create operational barriers for federally licensed companies.

Furthermore, the regulator argues that excessive regional restrictions could undermine the player channeling process established under Law 14.790/2023.

The dispute is expected to be analyzed by higher courts and may become a landmark case defining the limits of state autonomy within federally regulated industries.

Buenos Aires hosts the Cibelae Seminar

The transformation of the lottery market and communication strategies will be among the main themes of the II Ibero-American Lottery Marketing Seminar, scheduled for May 31 to June 2, 2026, in Buenos Aires.

The event is organized by the Ibero-American Corporation of State Lotteries and Betting (Cibelae) with institutional support from Spain’s ONCE.

Under the theme “Marketing in Times of Change: Change Drives New Opportunities,” the seminar will bring together executives, regulators, and specialists from Latin America and Europe to discuss innovation, consumer behavior, and digital transformation.

The academic program will address changes in consumer behavior, new generational dynamics, and the impact of emerging technologies on traditional lottery models.

Confirmed speakers include:

  • Change management: Connie Demuru, CEO of Desti, will analyze business agility models and customer retention strategies.
  • Brand transformation: Javier Álvarez Pecol, president of APEIM, will present case studies of traditional companies that successfully adapted to technological modernization.
  • Corporate culture: Federico Fros Campelo will discuss how organizational culture influences a company’s ability to innovate.
  • Consumer trends: Ximena Alarcón, CEO of Youniversal, and Maria Zavalski will explore macroeconomic consumer trends and their influence on lottery products.
  • AI and new media: Mariano Dorfmann will analyze the impact of short-form vertical video content on consumer attention, while Noelia Lara Mansilla will address the use of generative artificial intelligence in marketing.

Regional competitors in the Advertising Awards

In addition to the keynote sessions, the seminar will feature panels bringing together state lottery operators and international technology providers.

Representatives from Loterías de Puerto Rico, CAIXA Loterias, Ecuador’s National Lottery, Uruguay’s La Banca, and the Lottery of the City of Buenos Aires (LOTBA) will participate alongside companies such as Scientific Games, Brightstar Lottery, and EveryMatrix.

Discussions will focus on the adaptation of traditional lotteries to multichannel digital models and the generational challenges linked to consumer behavior and communication.

The event will also host the second edition of the Cibelae Lottery Advertising Awards, created to recognize the industry’s best communication campaigns.

The 2026 edition achieved a record 49 nominations submitted by 18 lottery organizations from ten countries.

All participating campaigns, originally launched during 2025, will compete in three categories:

  • Social media advertising: 20 campaigns.
  • Commercial advertising: 19 campaigns.
  • Institutional advertising: 10 campaigns.

Brazil will have a strong presence in the competition through Caixa Loterias and Lottopar, the lottery operator of the state of Paraná.

The campaigns will be evaluated by a specialized jury composed of five advertising experts and later reviewed by the seminar’s organizing committee.

The five highest-scoring campaigns in each category will advance to a shortlist presented during the closing ceremony.

Final winners will be selected through real-time voting by event attendees using a QR code-based digital system.

Evaluation criteria will include creativity, audience engagement, structural quality, and the ability to reshape consumer perception within an increasingly competitive and digitalized market.

The post Evolution of betting in Brazil: revenue, compliance and integrity appeared first on Americas iGaming & Sports Betting News.

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Betano named FIFA World Cup 2026 Tournament Supporter for Europe and South America

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Betano has been named an Official Tournament Supporter of the FIFA World Cup 2026™ for Europe and South America under a new partnership between FIFA and Kaizen Gaming’s lead brand. The tournament will be held across Canada, Mexico and the United States from Thursday, 11 June until Sunday, 19 July.

The agreement is the third collaboration between Betano and FIFA. Betano previously joined as an Official Regional Supporter of the FIFA World Cup Qatar 2022™ for Europe and was later announced as an Official Partner of the FIFA Club World Cup 2025™.

“We are delighted to welcome Betano among the Tournament Supporters of the FIFA World Cup 2026,” said FIFA’s Chief Business Officer, Romy Gai.

“Partnering with FIFA for the third time is a proud milestone for everyone at Kaizen Gaming and a clear reflection of our global evolution,” added George Daskalakis, co-founder and CEO of Kaizen Gaming.

Kaizen Gaming said Betano will run physical and digital fan engagement activations in Europe and South America around the tournament, and will offer responsible gaming tools including financial limits, time management features and 24/7 customer support.

The post Betano named FIFA World Cup 2026 Tournament Supporter for Europe and South America appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

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