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SOFTSWISS Unveils Game Aggregator Client Satisfaction Survey Results
High-level client support at every stage of cooperation compared to competitors is one of the key advantages highlighted by the SOFTSWISS partners during the customer satisfaction survey conducted in January-February of 2022 by the leading evidence-based insights and consulting company Kantar Ukraine.
The main objectives of the research were to get insights on client expectations when choosing the iGaming software provider, discover product and workflow characteristics that are the most significant for partners, and disclose the level of satisfaction with SOFTSWISS solutions and services compared to competitor products. The survey was conducted among partners of the SOFTSWISS Game Aggregator, one of the most demanded products in the company’s portfolio.
Survey results: Industry insights
According to the research, the crucial functional reasons for choosing a business partner in the iGaming industry are the following:
- Wide range of games
- Flexibility in discussing terms of service
- Quick response and resolution of issues
At the same time, the characteristics which have low importance are the availability of licences and certifications for regulated markets and overall positive reviews about the company.
As for the emotional characteristics which influence the decision, the top 3 became:
- Simple and quick communication with the [account] manager
- Offers you services and products that meet the needs of your company
- Long-term partnerships
The least important emotional attribute is the software partner’s prestige.
Based on the survey, clients cite the main reasons to terminate the business relationship would be poor quality or lengthy request resolution, lack of involvement of a company representative in resolving issues, as well as lack of additional technical features and functionality. Another significant motive that could cause clients to stop cooperation is bad-quality support.
As stated in the research, SOFTSWISS partners also highlighted the top 3 most important functional characteristics of the game aggregator:
- Stable access to games
- Fast response to unscheduled malfunctions
- Experienced integration support and further support from the game aggregator team
In addition, clients noted that they received “timely communication about the changes in the API” and were promptly notified about new “API technical opportunities”.
SOFTSWISS overview
The results of the survey showed that 90% of Game Aggregator clients are satisfied with the products they use from SOFTSWISS. They pointed out that the most significant characteristics they considered when choosing SOFTSWISS were:
- Prompt and quality communication at different stages of the joint work
- Variety of games
- Flexible terms of service
- Easy integration process
These characteristics are in line with what SOFTSWISS aims to deliver to clients. This convergence allows us to say that SOFTSWISS meets the key expectations of industry players. The status of the company as a reliable partner is also confirmed by the fact that customers use several SOFTSWISS products at the same time. Along with the Game Aggregator, SOFTSWISS partners most often purchase the affiliate management platform Affilka. 55% of SOFTSWISS Game Aggregator clients have integrated the affiliate tracking software and are highly satisfied with it.
Client Opinion: Game Aggregator Characteristics
As reported in the research, the overall satisfaction index of the SOFTSWISS Game Aggregator is 8.2 which is an excellent result. Such a high level of client satisfaction demonstrates SOFTSWISS’ focus on meeting client needs and providing top service that is efficient and appreciated by partners. The SOFTSWISS Game Aggregator received a high score for each of the crucial characteristics which were pointed out by the industry players in terms of choosing this kind of product (on a scale of 1-10, where 1 is the least important and 10 is the most important):
- Stable access to games – 9.0
- Timely notifications about planned work – 9.0
- Quick response to unscheduled problems (notifications, solution speed) – 8.8
- High-level of integration support and further support from the Game Aggregator team – 8.5
It is worth noting that the SOFTSWISS Game Aggregator received the highest score for the most significant feature for clients, namely, stable access to games.
When examining the survey results related to the level of service support, the numbers display that client service is higher than that of competitors, which is an essential achievement for the team:
- SOFTSWISS – 7.9
- Competitors – 7.4
The most outstanding advantage of the SOFTSWISS client support is the high speed of request responses and a convenient helpdesk service.
“Such research is very helpful for understanding in which direction to move further to improve our performance. We are pleased to see that our partners highly appreciate our work. This inspires us to make the Game Aggregator even better. We strive to be a reliable partner for our clients and provide them with quality service,” commented Tatyana Kaminskaya, Head of SOFTSWISS Game Aggregator.
Summarising the research, the most important reasons for choosing SOFTSWISS in general, and the Game Aggregator in particular, are a fast-growing content base, high-level client support, and prompt communication. The SOFTSWISS team notes that the results correspond to the brand positioning – being a reliable iGaming provider offering expert solutions and an excellent level of service. It is a vital conclusion in terms of evaluating not only a specific product but also the long-term strategy of the company.
“Ongoing work with clients and studying their needs is one of the most important tasks that the marketing department sets. Understanding the customer allows us to create innovative products, as well as to adapt and develop customer service to the highest level. And, of course, we are glad that the results of this study give us not only valuable insights but also show high satisfaction with both our products and service. More and more factors indicate that SOFTSWISS work standards are becoming the benchmark in the industry”, highlighted Valentina Bagniya, Chief Marketing Officer at SOFTSWISS.
About SOFTSWISS
SOFTSWISS is a widely-acclaimed iGaming expert supplying certified software solutions for managing gambling operations. The company has an international team, which counts 1000+ employees and has an official presence in Malta, Belarus, Poland and Georgia. SOFTSWISS holds a number of gaming licences, providing one-stop-shop iGaming solutions. The company has a vast product portfolio, which includes an Online Casino Platform, Game Aggregator with thousands of casino games, the Affilka affiliate platform, Sportsbook Platform and the Jackpot Aggregator. In 2013 SOFTSWISS was the first in the world to introduce a bitcoin-optimised online casino solution.
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Boomerang Partners
The exclusive ‘Sports Marketing & Betting Calendar 2026’ by Boomerang Partners will help affiliate teams with strategy planning
Boomerang Partners has prepared an exclusive, expert guide for sports affiliate teams worldwide. The ‘Sports Marketing & Betting Calendar 2026’ confirms the company’s deep expertise, which places it among the leading sports affiliate programs in the industry, and provides valuable insights.
This detailed study incorporated a large amount of proprietary data from Boomerang Partners’ analytical department, the company’s sponsorship department, and the affiliate managers’ team. Industry trends were analyzed during its preparation, and the fact that 2026 will be a year of sports was taken into account.
Insights, traffic peak predictions, and practical benefits
‘Sports Marketing & Betting Calendar 2026’ is a professional playbook for sports affiliates. For those working with sports traffic, this is a must-have tool for planning campaigns and strategies. Using these insights, affiliate partners can properly assess player behavior, avoid missing seasonal peaks of interest in sports, and choose effective tools for monetization. For ease of study, the guide is divided into several blocks, the main ones being:
- The actual sports events calendar for 2026, with top tournaments, traffic peaks for them, and popularity in specific GEOs
- Expert insights and analytics for planning pre-, live-, and post-event campaigns
- Industry trends for 2026, and how this can be used in work
- A Boomerang Partners’ strategic partnership with AC Milan, and what benefit affiliate teams can derive from this
- Toolkit for affiliates with practical recommendations on adapting traffic strategies according to the tournament stage.
Anton Eshtokin, Chief Marketing Officer at Boomerang Partners, said: “We hope this calendar becomes a practical tool for sports affiliate partners when planning 2026, as well as generating interest in deeper strategy development with our involvement in joint projects”.
What can the guide be useful for
Boomerang Partners has prepared ‘Sports Marketing & Betting Calendar 2026’ in such a way that it can bring practical benefit not only to experienced sports affiliates. Those industry representatives who are just starting or would like to begin working in this direction will find the information in the guide maximally practical and in-depth. This data will help affiliate teams:
- Navigate the sports schedule for 2026
- Assess the popularity of a particular sport in specific GEOs
- Not miss traffic peaks
- Use expert advice for campaign monetization
- Understand player behavior before, during, and after tournaments
- Adapt to industry trends and use them in their work
- Effectively segment audiences by GEO, device, type of traffic, and other parameters, and so on.
Additionally, using the example of cooperation with AC Milan, Boomerang Partners demonstrates how a partnership with such a top Club can bring practical benefits to sports affiliates. This concerns both obtaining exclusive media content from AC Milan and opportunities for monetization through merchandise giveaways, a focus on player-specific online betting markets, and various promotional activities.
A universal toolkit for affiliates
2026 will be rich in sporting events. With the exclusive ‘Sports Marketing & Betting Calendar 2026’, affiliate teams can use expert insights for quality preparation and monetization of their campaigns. Download the guide from the official Boomerang Partners website for free, plan your campaigns like a pro, and catch every traffic peak.
About Boomerang
Boomerang Partners is a rapidly growing global marketing agency offering a wide range of services. Boomerang Partners is the Official Regional Partner of AC Milan. In 2024, it launched the inaugural Golden Boomerang Awards — a global tournament for affiliate teams. More than 400 affiliate teams participated in the second season of the tournament in 2025. Partners of the Agency launched six new products in 2024-2025, contributing to a nearly 1.5-fold increase in product users.
The agency’s client portfolio contains 13+ brands offering affiliate and entertainment services across 40+ markets in compliance with local regulations. These products provide personalized bonuses and 24/7 multilingual support.
The post The exclusive ‘Sports Marketing & Betting Calendar 2026’ by Boomerang Partners will help affiliate teams with strategy planning appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
Boomerang Partners
The exclusive ‘Sports Marketing & Betting Calendar 2026’ by Boomerang Partners will help affiliate teams with strategy planning
Boomerang Partners has prepared an exclusive, expert guide for sports affiliate teams worldwide. The ‘Sports Marketing & Betting Calendar 2026’ confirms the company’s deep expertise, which places it among the leading sports affiliate programs in the industry, and provides valuable insights.
This detailed study incorporated a large amount of proprietary data from Boomerang Partners’ analytical department, the company’s sponsorship department, and the affiliate managers’ team. Industry trends were analyzed during its preparation, and the fact that 2026 will be a year of sports was taken into account.
Insights, traffic peak predictions, and practical benefits
‘Sports Marketing & Betting Calendar 2026’ is a professional playbook for sports affiliates. For those working with sports traffic, this is a must-have tool for planning campaigns and strategies. Using these insights, affiliate partners can properly assess player behavior, avoid missing seasonal peaks of interest in sports, and choose effective tools for monetization. For ease of study, the guide is divided into several blocks, the main ones being:
- The actual sports events calendar for 2026, with top tournaments, traffic peaks for them, and popularity in specific GEOs
- Expert insights and analytics for planning pre-, live-, and post-event campaigns
- Industry trends for 2026, and how this can be used in work
- A Boomerang Partners’ strategic partnership with AC Milan, and what benefit affiliate teams can derive from this
- Toolkit for affiliates with practical recommendations on adapting traffic strategies according to the tournament stage.
Anton Eshtokin, Chief Marketing Officer at Boomerang Partners, said: “We hope this calendar becomes a practical tool for sports affiliate partners when planning 2026, as well as generating interest in deeper strategy development with our involvement in joint projects”.
What can the guide be useful for
Boomerang Partners has prepared ‘Sports Marketing & Betting Calendar 2026’ in such a way that it can bring practical benefit not only to experienced sports affiliates. Those industry representatives who are just starting or would like to begin working in this direction will find the information in the guide maximally practical and in-depth. This data will help affiliate teams:
- Navigate the sports schedule for 2026
- Assess the popularity of a particular sport in specific GEOs
- Not miss traffic peaks
- Use expert advice for campaign monetization
- Understand player behavior before, during, and after tournaments
- Adapt to industry trends and use them in their work
- Effectively segment audiences by GEO, device, type of traffic, and other parameters, and so on.
Additionally, using the example of cooperation with AC Milan, Boomerang Partners demonstrates how a partnership with such a top Club can bring practical benefits to sports affiliates. This concerns both obtaining exclusive media content from AC Milan and opportunities for monetization through merchandise giveaways, a focus on player-specific online betting markets, and various promotional activities.
A universal toolkit for affiliates
2026 will be rich in sporting events. With the exclusive ‘Sports Marketing & Betting Calendar 2026’, affiliate teams can use expert insights for quality preparation and monetization of their campaigns. Download the guide from the official Boomerang Partners website for free, plan your campaigns like a pro, and catch every traffic peak.
About Boomerang
Boomerang Partners is a rapidly growing global marketing agency offering a wide range of services. Boomerang Partners is the Official Regional Partner of AC Milan. In 2024, it launched the inaugural Golden Boomerang Awards — a global tournament for affiliate teams. More than 400 affiliate teams participated in the second season of the tournament in 2025. Partners of the Agency launched six new products in 2024-2025, contributing to a nearly 1.5-fold increase in product users.
The agency’s client portfolio contains 13+ brands offering affiliate and entertainment services across 40+ markets in compliance with local regulations. These products provide personalized bonuses and 24/7 multilingual support.
The post The exclusive ‘Sports Marketing & Betting Calendar 2026’ by Boomerang Partners will help affiliate teams with strategy planning appeared first on Americas iGaming & Sports Betting News.
AI video surveillance
Subic Sun Resort & Casino Expands IvedaAI™ Deployment Ahead of March 2026 Opening
AI-driven platform to elevate VIP services and guest experience across 350-room resort, with future expansion to Accor’s Mercure and Ibis Styles brands
Iveda®, a global provider of AI video surveillance and smart-city technologies, today announced the next phase of its deployment with Subic Sun Convention, Resort, and Casino Inc., ahead of the property’s grand opening in March 2026. Building on the hotel developer’s initial decision earlier this year, IvedaAI
will now be integrated deeply into guest experience operations, VIP services, and hospitality workflows across the 350-room resort complex, along with future expansion of its franchised hotel brands from Accor, Mercure Hotel and Ibis Styles, in the popular Subic Bay Freeport Zone.
As the resort enters the final phase of construction, IvedaAI’s real-time analytics are being embedded directly into core hotel operations to streamline service, personalize guest interactions, and increase overall efficiency. The platform’s facial and behavioral analytics allow staff to recognize VIPs and returning guests instantly upon arrival, enabling more thoughtful greetings and tailored service informed by past visits and preferences. Beyond guest engagement, IvedaAI supports predictive staffing, rapid incident detection, luggage tracking, asset protection, service responsiveness, and casino floor optimization driven by real-time foot traffic insights.
“Integrating IvedaAI into our guest experience systems unlocks an entirely new standard of service,” said Lino Barte, lead property developer of Subic Sun Convention, Resort, and Casino Inc., project. Iveda’s real-time intelligence allows us to personalize every touchpoint—from VIP greetings to room preferences—while ensuring safety, efficiency, and world-class hospitality.”
David Ly, CEO and Founder of Iveda commented, “As the global hospitality industry accelerates toward AI-first operations, we’re seeing a clear shift in how resorts think about guest experience.” He continued, “From Subic Bay to Macau and around the world, we’re working with hotel operators who are looking for intelligent systems that elevate service without adding complexity. IvedaAI fundamentally changes the hospitality game by giving staff real-time insight into guest needs, preferences, and safety. What Subic Sun Convention, Resort, and Casino Inc. is doing, along with what’s planned for Accor’s franchised brands—Mercure Hotel Subic and Ibis Styles Subic—is a preview of where the entire industry is headed: high-touch hospitality powered by intelligent, seamless automation.”
As the hospitality industry undergoes rapid digital transformation, AI has become one of the fastest-growing technology segments in the sector. According to Insight Ace Analytic, the global AI in hospitality and tourism market was valued at USD 2.9 billion in 2024 and is projected to reach USD 36.5 billion by 2034, driven by rapid adoption of intelligent automation, personalized guest analytics, and operational AI tools across major hotel chains and resort destinations.
Major resort operators—from Asia to Europe—are accelerating AI adoption to reduce labor strain, improve service consistency, and differentiate their properties through high-touch, data-driven service. The Subic Sun Convention, Resort, and Casino’s deployment of IvedaAI places the resort among the early adopters shaping the next generation of intelligent hospitality.
The post Subic Sun Resort & Casino Expands IvedaAI™ Deployment Ahead of March 2026 Opening appeared first on Americas iGaming & Sports Betting News.
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