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SOFTSWISS Unveils Game Aggregator Client Satisfaction Survey Results

Published

4 years ago

May 12, 2022

Reading Time: 4 minutes

High-level client support at every stage of cooperation compared to competitors is one of the key advantages highlighted by the SOFTSWISS partners during the customer satisfaction survey conducted in January-February of 2022 by the leading evidence-based insights and consulting company Kantar Ukraine.

The main objectives of the research were to get insights on client expectations when choosing the iGaming software provider, discover product and workflow characteristics that are the most significant for partners, and disclose the level of satisfaction with SOFTSWISS solutions and services compared to competitor products. The survey was conducted among partners of the SOFTSWISS Game Aggregator, one of the most demanded products in the company’s portfolio.

Survey results: Industry insights

According to the research, the crucial functional reasons for choosing a business partner in the iGaming industry are the following:

Wide range of games
Flexibility in discussing terms of service
Quick response and resolution of issues

At the same time, the characteristics which have low importance are the availability of licences and certifications for regulated markets and overall positive reviews about the company.

As for the emotional characteristics which influence the decision, the top 3 became:

Simple and quick communication with the [account] manager
Offers you services and products that meet the needs of your company
Long-term partnerships

The least important emotional attribute is the software partner’s prestige.

Based on the survey, clients cite the main reasons to terminate the business relationship would be poor quality or lengthy request resolution, lack of involvement of a company representative in resolving issues, as well as lack of additional technical features and functionality. Another significant motive that could cause clients to stop cooperation is bad-quality support.

As stated in the research, SOFTSWISS partners also highlighted the top 3 most important functional characteristics of the game aggregator:

Stable access to games
Fast response to unscheduled malfunctions
Experienced integration support and further support from the game aggregator team

In addition, clients noted that they received “timely communication about the changes in the API” and were promptly notified about new “API technical opportunities”.

SOFTSWISS overview

The results of the survey showed that 90% of Game Aggregator clients are satisfied with the products they use from SOFTSWISS. They pointed out that the most significant characteristics they considered when choosing SOFTSWISS were:

Prompt and quality communication at different stages of the joint work
Variety of games
Flexible terms of service
Easy integration process

These characteristics are in line with what SOFTSWISS aims to deliver to clients. This convergence allows us to say that SOFTSWISS meets the key expectations of industry players. The status of the company as a reliable partner is also confirmed by the fact that customers use several SOFTSWISS products at the same time. Along with the Game Aggregator, SOFTSWISS partners most often purchase the affiliate management platform Affilka. 55% of SOFTSWISS Game Aggregator clients have integrated the affiliate tracking software and are highly satisfied with it.

Client Opinion: Game Aggregator Characteristics

As reported in the research, the overall satisfaction index of the SOFTSWISS Game Aggregator is 8.2 which is an excellent result. Such a high level of client satisfaction demonstrates SOFTSWISS’ focus on meeting client needs and providing top service that is efficient and appreciated by partners. The SOFTSWISS Game Aggregator received a high score for each of the crucial characteristics which were pointed out by the industry players in terms of choosing this kind of product (on a scale of 1-10, where 1 is the least important and 10 is the most important):

Stable access to games – 9.0
Timely notifications about planned work – 9.0
Quick response to unscheduled problems (notifications, solution speed) – 8.8
High-level of integration support and further support from the Game Aggregator team – 8.5

It is worth noting that the SOFTSWISS Game Aggregator received the highest score for the most significant feature for clients, namely, stable access to games.

When examining the survey results related to the level of service support, the numbers display that client service is higher than that of competitors, which is an essential achievement for the team:

SOFTSWISS – 7.9
Competitors – 7.4

The most outstanding advantage of the SOFTSWISS client support is the high speed of request responses and a convenient helpdesk service.

“Such research is very helpful for understanding in which direction to move further to improve our performance. We are pleased to see that our partners highly appreciate our work. This inspires us to make the Game Aggregator even better. We strive to be a reliable partner for our clients and provide them with quality service,” commented Tatyana Kaminskaya, Head of SOFTSWISS Game Aggregator.

Summarising the research, the most important reasons for choosing SOFTSWISS in general, and the Game Aggregator in particular, are a fast-growing content base, high-level client support, and prompt communication. The SOFTSWISS team notes that the results correspond to the brand positioning – being a reliable iGaming provider offering expert solutions and an excellent level of service. It is a vital conclusion in terms of evaluating not only a specific product but also the long-term strategy of the company.

“Ongoing work with clients and studying their needs is one of the most important tasks that the marketing department sets. Understanding the customer allows us to create innovative products, as well as to adapt and develop customer service to the highest level. And, of course, we are glad that the results of this study give us not only valuable insights but also show high satisfaction with both our products and service. More and more factors indicate that SOFTSWISS work standards are becoming the benchmark in the industry”, highlighted Valentina Bagniya, Chief Marketing Officer at SOFTSWISS.

About SOFTSWISS

SOFTSWISS is a widely-acclaimed iGaming expert supplying certified software solutions for managing gambling operations. The company has an international team, which counts 1000+ employees and has an official presence in Malta, Belarus, Poland and Georgia. SOFTSWISS holds a number of gaming licences, providing one-stop-shop iGaming solutions. The company has a vast product portfolio, which includes an Online Casino Platform, Game Aggregator with thousands of casino games, the Affilka affiliate platform, Sportsbook Platform and the Jackpot Aggregator. In 2013 SOFTSWISS was the first in the world to introduce a bitcoin-optimised online casino solution.

Latest News

Texas Hold’em vs Omaha for Players Comparing Poker Formats

Published

2 hours ago

June 23, 2026

GamingAmericas.com

texas-hold’em-vs-omaha-for-players-comparing-poker-formats

Poker formats share a surface: private cards, community cards, betting rounds, and a final five-card hand. The difference between variants, however, is not cosmetic. Texas Hold’em gives players 2 private cards, so the first decision is narrow and readable. Omaha gives 4, then forces exactly 2 of them into the final hand. That single rule changes the way every board is read.

Adding variety to your poker playing routine can be great fun, but it’s crucial to understand the formats before you do – or you may find yourself struggling at the table!

The Format Is the First Practical Filter

Poker format decision comparison

Once the basic rules are familiar, format choice becomes easier to understand when the games are seen side by side. A player comparing Hold’em with Omaha is not only comparing two sets of rules. They are comparing the amount of private information available before the flop, how many possible hand combinations need to be tracked, and how quickly each decision starts to feel comfortable.

That is where an Australian online poker setting gives the comparison more practical shape. A page focused on online poker Australia places Texas Hold’em, Omaha, Omaha Hi-Lo, and Zone Poker in the same playing context, which makes the differences clearer without treating poker as one generic format.

Hold’em starts with 2 hole cards and 5 community cards, giving players a cleaner starting point. Omaha starts with 4 hole cards but still requires exactly 2 private cards and 3 community cards for the final hand. Omaha Hi-Lo keeps that same construction while asking players to think about high and qualifying low hands. Zone Poker changes the rhythm by moving a folded player to a new table and a fresh deal. Seen together, these formats show that poker choice is not only about hand rankings. It is about the kind of attention each version asks from the player.

A recent Ignition Australia post makes the same point in cultural terms, noting that poker in Australia has changed over the years while the heart of the game has stayed intact. The format conversation is not only technical. The same game can move from a physical room to a phone screen, from Hold’em to Omaha, or from a standard table to a faster online format, while still centering on timing, reading, and the next card.

https://www.instagram.com/p/DVM_bPlErLf/

Hold’em Gives Cleaner Reading

Texas Hold’em is often easier to explain because the relationship between private cards and the board is direct. A pair in the hand, a suited ace, or two connected cards creates a clear starting point. After the flop, the player can ask a simple question: did the community cards improve the hand, threaten it, or create a draw worth following?

That clarity does not make Hold’em shallow. It makes the decision tree easier to see. Position, bet size, board texture, and opponent behavior still matter, but the player is not juggling as many private-card combinations. This is why Hold’em has become the main reference point for casual poker viewers and newer online players. The game gives them enough structure to follow the action, while leaving room for deeper judgment as experience grows.

Omaha Creates More Temptation

Omaha can look generous at first because 4 private cards seem to create more routes to a strong hand. That impression is where many Hold’em habits become unreliable. More starting combinations also mean opponents can connect with the board in stronger ways. A hand that feels powerful in Hold’em may be ordinary in Omaha if the board is coordinated.

The exact 2-card rule is the point beginners must absorb early. If the board shows 4 hearts and a player holds only 1 heart, that player does not have a flush. If the board shows pairs, a full house still depends on the required combination of private and community cards. Omaha asks players to slow down the first instinct and rebuild the hand under the format’s rule.

Omaha Hi-Lo adds another reading layer. A player may be looking for a strong high hand while also watching whether a qualifying low hand is available. The board can divide attention, and the clearest decision may depend on whether the hand has a path to one side of the pot or both.

Pace Changes the Same Cards

Zone Poker shows that format choice can also be about rhythm. In a standard table format, folded hands create waiting time. That delay lets players watch other hands finish, notice tendencies, and settle into the table’s pace, but it can feel slow and under-engaging. In a fast-fold format, folding moves the player quickly into a new hand, which makes the session feel sharper and less observational. The cards stay familiar, but the table observation window changes.

Poker formats are easiest to understand when the reader stops treating them as labels and starts treating them as different ways of processing incomplete information. Two private cards, four private cards, a split-pot rule, or a faster table rhythm can all change how a hand feels before the river arrives. The social layer also remains part of online play, as described in 2025 open-access work on multiplayer online games and social connection.

The post Texas Hold’em vs Omaha for Players Comparing Poker Formats appeared first on Americas iGaming & Sports Betting News.

exclusive-content

Lottomart launches S Gaming slot Dragon’s Rage as permanent UK exclusive

Published

3 hours ago

June 23, 2026

Wladimir P.

lottomart-launches-s-gaming-slot-dragon’s-rage-as-permanent-uk-exclusive

Lottomart has launched Dragon’s Rage, a new S Gaming slot available as a permanent exclusive to Lottomart players in the UK.

The release follows the partnership’s previous exclusive title, Fisherman’s Fortune, and adds another game to Lottomart’s exclusive-content portfolio.

Set in a dragon’s treasure lair, Dragon’s Rage uses a 1,024-ways-to-win format. Features include the Coil Collect mechanic, choice-led Free Spins, and Rage Spins. The game also includes three fixed-level jackpots: Inferno, Flame and Ember.

Chris Ruddock, Commercial Director at Lottomart, commented: “We’re delighted to launch Dragon’s Rage as a permanent UK exclusive. Developed in close collaboration with S Gaming, the game combines a strong fantasy theme with engaging features designed with our players in mind. We’re looking forward to seeing how our customers respond to the launch.”

Charles Mott, CEO of S Gaming, added: “Dragon’s Rage is the latest title developed through our close collaboration with Lottomart. It has been a pleasure working together on the concept and development of the game, and we’re proud to bring this new fantasy adventure exclusively to Lottomart players in the UK.”

The post Lottomart launches S Gaming slot Dragon’s Rage as permanent UK exclusive appeared first on EE Gaming | Global iGaming & Tech Intelligence Hub.

DATA.BET

DATA.BET reports 39.7% GGR growth in year one of sports betting vertical

Published

3 hours ago

June 23, 2026

Wladimir P.

databet-reports-39.7%-ggr-growth-in-year-one-of-sports-betting-vertical

Supplier cites 147.6% active user growth and increased bet activity across football and basketball in the first 12 months.

DATA.BET has published first-year performance results for its sports betting vertical, marking 12 months since the product’s official launch. The supplier said results from newly acquired clients show 39.7% GGR growth and 147.6% growth in active users over the period.

The company also reported turnover up 30.7% quarter-on-quarter. It said betting activity increased, with the number of bets and stake volume up 83.5%, while combo bets rose 160.5%.

By sport, DATA.BET said football led engagement, with bet counts up 107.5% and active users up 173.1%. Table Tennis saw a 172.5% increase in its player base, while tennis posted bet counts up 33.6% and active players up 35%. The supplier pointed to basketball as the strongest commercial contributor, with turnover up 83.7% and its user base up 96.8%.

DATA.BET attributed performance to product features including Bet Builder (football, basketball, baseball, and American football), streaming within the betting interface, and widgets for match and player data. The company also highlighted official data partnerships with Infront (tennis), Odds Composer (basketball), Genius Sports, and BETER.

At tournament level, DATA.BET said the England Premier League was the most profitable tournament over the full year, with event count up 45.7% and “close to half of total betting volume” generated through the 1X2 market. The supplier added that top-tier tournaments outperformed low-tier disciplines across turnover (102.7%), profit (187.2%), and bet count (196.6%).

“Taken together, the first year demonstrated that scale and stability are not opposing forces — broad coverage, official data, and engagement-focused features directly contributed to growth across turnover, player numbers, and betting activity”, said Yevhenii Ilchenko, Head of Sports at DATA.BET. “We built the vertical on the right foundations from the first, and the numbers reflect that. “

The post DATA.BET reports 39.7% GGR growth in year one of sports betting vertical appeared first on EE Gaming | Global iGaming & Tech Intelligence Hub.