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SOFTSWISS Unveils Game Aggregator Client Satisfaction Survey Results
High-level client support at every stage of cooperation compared to competitors is one of the key advantages highlighted by the SOFTSWISS partners during the customer satisfaction survey conducted in January-February of 2022 by the leading evidence-based insights and consulting company Kantar Ukraine.
The main objectives of the research were to get insights on client expectations when choosing the iGaming software provider, discover product and workflow characteristics that are the most significant for partners, and disclose the level of satisfaction with SOFTSWISS solutions and services compared to competitor products. The survey was conducted among partners of the SOFTSWISS Game Aggregator, one of the most demanded products in the company’s portfolio.
Survey results: Industry insights
According to the research, the crucial functional reasons for choosing a business partner in the iGaming industry are the following:
- Wide range of games
- Flexibility in discussing terms of service
- Quick response and resolution of issues
At the same time, the characteristics which have low importance are the availability of licences and certifications for regulated markets and overall positive reviews about the company.
As for the emotional characteristics which influence the decision, the top 3 became:
- Simple and quick communication with the [account] manager
- Offers you services and products that meet the needs of your company
- Long-term partnerships
The least important emotional attribute is the software partner’s prestige.
Based on the survey, clients cite the main reasons to terminate the business relationship would be poor quality or lengthy request resolution, lack of involvement of a company representative in resolving issues, as well as lack of additional technical features and functionality. Another significant motive that could cause clients to stop cooperation is bad-quality support.
As stated in the research, SOFTSWISS partners also highlighted the top 3 most important functional characteristics of the game aggregator:
- Stable access to games
- Fast response to unscheduled malfunctions
- Experienced integration support and further support from the game aggregator team
In addition, clients noted that they received “timely communication about the changes in the API” and were promptly notified about new “API technical opportunities”.
SOFTSWISS overview
The results of the survey showed that 90% of Game Aggregator clients are satisfied with the products they use from SOFTSWISS. They pointed out that the most significant characteristics they considered when choosing SOFTSWISS were:
- Prompt and quality communication at different stages of the joint work
- Variety of games
- Flexible terms of service
- Easy integration process
These characteristics are in line with what SOFTSWISS aims to deliver to clients. This convergence allows us to say that SOFTSWISS meets the key expectations of industry players. The status of the company as a reliable partner is also confirmed by the fact that customers use several SOFTSWISS products at the same time. Along with the Game Aggregator, SOFTSWISS partners most often purchase the affiliate management platform Affilka. 55% of SOFTSWISS Game Aggregator clients have integrated the affiliate tracking software and are highly satisfied with it.
Client Opinion: Game Aggregator Characteristics
As reported in the research, the overall satisfaction index of the SOFTSWISS Game Aggregator is 8.2 which is an excellent result. Such a high level of client satisfaction demonstrates SOFTSWISS’ focus on meeting client needs and providing top service that is efficient and appreciated by partners. The SOFTSWISS Game Aggregator received a high score for each of the crucial characteristics which were pointed out by the industry players in terms of choosing this kind of product (on a scale of 1-10, where 1 is the least important and 10 is the most important):
- Stable access to games – 9.0
- Timely notifications about planned work – 9.0
- Quick response to unscheduled problems (notifications, solution speed) – 8.8
- High-level of integration support and further support from the Game Aggregator team – 8.5
It is worth noting that the SOFTSWISS Game Aggregator received the highest score for the most significant feature for clients, namely, stable access to games.
When examining the survey results related to the level of service support, the numbers display that client service is higher than that of competitors, which is an essential achievement for the team:
- SOFTSWISS – 7.9
- Competitors – 7.4
The most outstanding advantage of the SOFTSWISS client support is the high speed of request responses and a convenient helpdesk service.
“Such research is very helpful for understanding in which direction to move further to improve our performance. We are pleased to see that our partners highly appreciate our work. This inspires us to make the Game Aggregator even better. We strive to be a reliable partner for our clients and provide them with quality service,” commented Tatyana Kaminskaya, Head of SOFTSWISS Game Aggregator.
Summarising the research, the most important reasons for choosing SOFTSWISS in general, and the Game Aggregator in particular, are a fast-growing content base, high-level client support, and prompt communication. The SOFTSWISS team notes that the results correspond to the brand positioning – being a reliable iGaming provider offering expert solutions and an excellent level of service. It is a vital conclusion in terms of evaluating not only a specific product but also the long-term strategy of the company.
“Ongoing work with clients and studying their needs is one of the most important tasks that the marketing department sets. Understanding the customer allows us to create innovative products, as well as to adapt and develop customer service to the highest level. And, of course, we are glad that the results of this study give us not only valuable insights but also show high satisfaction with both our products and service. More and more factors indicate that SOFTSWISS work standards are becoming the benchmark in the industry”, highlighted Valentina Bagniya, Chief Marketing Officer at SOFTSWISS.
About SOFTSWISS
SOFTSWISS is a widely-acclaimed iGaming expert supplying certified software solutions for managing gambling operations. The company has an international team, which counts 1000+ employees and has an official presence in Malta, Belarus, Poland and Georgia. SOFTSWISS holds a number of gaming licences, providing one-stop-shop iGaming solutions. The company has a vast product portfolio, which includes an Online Casino Platform, Game Aggregator with thousands of casino games, the Affilka affiliate platform, Sportsbook Platform and the Jackpot Aggregator. In 2013 SOFTSWISS was the first in the world to introduce a bitcoin-optimised online casino solution.
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Allwyn
National Lottery starts UK Powerball sales ahead of £300m first draw
The National Lottery has started selling tickets for Powerball in the UK, with the first draw set for Thursday 23 July 2026 and an estimated £300 million jackpot. Allwyn, operator of The National Lottery, said tickets are available online via The National Lottery app and in retailers nationwide, priced at £4 per line.
Allwyn said the first UK Powerball ticket was sold at Sewell On The Go in Pocklington, York shortly after 5am, and the first online ticket was purchased via The National Lottery App by a player in Brighton at 5.54am. Players can buy tickets for the first draw until 11.55pm on Wednesday 22 July, with the draw taking place at around 4am UK time.
Powerball is launching in the UK in partnership with the Multi-State Lottery Association (MUSL), the non-profit association owned and operated by its member lotteries. Allwyn said 48 US-based lotteries currently participate in Powerball, and UK draws will take place three times a week (Tuesdays, Thursdays and Sundays) from the Powerball studio in Florida.
Under the UK version, players choose five main numbers from 1 to 69 and one Powerball number from 1 to 26 (or opt for a Lucky Dip). Allwyn said UK winners of the shared jackpot are paid over 30 years. The UK game also adds a ‘Match 2 main numbers’ prize tier exclusive to UK players, with a fixed £8 prize, while the ‘Match 5 main numbers’ tier offers a fixed £1 million.
Allwyn cited new research of 2,000 UK adults suggesting large jackpots could influence consumer intentions around spending and giving. Andy Carter, Senior Winners’ Advisor at Allwyn, said: “I’ve seen first-hand how a big win can transform lives. But when people start imagining jackpots in the hundreds of millions of pounds, the conversation changes.
“People move beyond buying a bigger house or taking a dream holiday and start thinking about making a difference, whether that’s supporting loved ones, helping their local community, backing a cause they care about or turning a lifelong dream into reality.
“Powerball Money brings a whole new level of possibility to UK players. It’s a chance to win the biggest jackpot ever offered through The National Lottery and to dream bigger than ever before.”
The post National Lottery starts UK Powerball sales ahead of £300m first draw appeared first on EE Gaming | Global iGaming & Tech Intelligence Hub.
elk studios
PokerStars Casino adds ELK Studios’ Quackers as sixth 2026 Slotlist pick
PokerStars Casino has added ELK Studios’ Quackers as the sixth release in its 2026 The Slotlist series, positioning the title as the featured slot on the operator’s Casino tab.
Quackers is a 6 column, 6 row slot with a stated maximum win of up to 10,000x the player’s bet. ELK Studios said the game includes a global multiplier, wilds, symbol multipliers, a bonus, and a super bonus.
According to the companies, players can access the Coin Game by collecting 20 coins, with additional rewards delivered through coins, chests and multipliers. Three Bonus symbols trigger an 8×8 Bonus Game, while landing a Super Bonus symbol activates the Super Bonus, which starts with all ducks on the grid. The game also includes ELK’s X-iter
feature, offering five game modes ranging from a 2.5x bet option “with more than three times the chance to trigger the bonus” to a 500x bet Super Bonus.
“We’re delighted to see Quackers featured in PokerStars Casino’s The Slotlist this month,” said Daniel Rydh, Senior Product Owner at ELK Studios. “Our goal with Quackers was to create a game that’s easy to pick up but continues to surprise players over time. The game combines personality with rewarding features and distinctive graphics, animations, and sound that we believe players will enjoy discovering.”
“Every title in The Slotlist is carefully chosen to give players something memorable, from innovative features and striking visuals, to immersive gameplay,” said Ed Fogarty, Associate Director of PokerStars Casino Commercial. “Quackers embodies exactly that. From its distinctive duck characters to its variety of features, rewarding bonus mechanics, and impressive win potential, it’s a fantastic addition to this month’s The Slotlist, and we’re delighted to bring it to our players.”
The post PokerStars Casino adds ELK Studios’ Quackers as sixth 2026 Slotlist pick appeared first on EE Gaming | Global iGaming & Tech Intelligence Hub.
Delulu Gaming
Oh My Gods How DELULU Brings Player Choice to Modern Slot Design
For years, most slot games have followed the same familiar pattern: players spin, wait for Free Spins to begin, and then let the bonus do the rest. Much of the excitement comes from not knowing what will happen next. That formula still works, but player expectations are starting to change.
Today, many players want more than random outcomes; they enjoy feeling involved in what happens on the screen. Even a single decision can make a session feel more personal and memorable.
DELULU Gaming explored this idea in Oh My Gods, one of the studio’s first releases.
The game takes players inside a psychiatric hospital, where two patients are convinced they are Zeus and Thor. One believes he rules the skies with lightning, while the other is ready to smash anything standing in his way. The setting is unusual, funny, and unpredictable, but the real difference comes from what happens before the bonus even begins. Instead of simply waiting for Free Spins, players choose which god they want to follow. That single decision changes the entire feature.
Giving Players a Reason to Return
Choosing Zeus unlocks a bonus built around anticipation. Thunder destroys low-paying symbols before Hot Zones appear on the reels with hidden multipliers. Players watch the setup develop before the values are revealed, creating tension with every spin.
Thor offers a completely different experience. His Free Spins focus on action instead of suspense. Every appearance of Thor leads to a battle against the Nurse, where the result decides how much the final winnings will be multiplied. The pace is faster, more direct, and every fight feels like another chance to turn the bonus around.
Although both paths belong to the same game, they offer very different experiences. Many players finish one bonus curious about the path they didn’t choose, which naturally encourages them to return. And even when the Free Spins end, the story isn’t over.
The idea proved effective beyond the game itself. During a 30-day affiliate campaign across SEO, PPC, and TikTok, Oh My Gods generated 1,980 registrations and 648 first-time depositors. Gameplay creatives featuring the Zeus vs Thor choice became the top-performing creative across every traffic source.
Designing Retention from the First Sketch
Instead of finishing with the final spin, Zeus and Thor meet in one last confrontation called the Gods’ Clash. If the player’s chosen god wins the battle, the total bonus win is tripled. Every choice made earlier suddenly feels even more important because the ending has not been written until the very last moment.
DELULU believes players should be active participants throughout the session. Every mechanic is designed to give them something to react to, think about, or choose, while keeping the gameplay easy to understand from the very first spin. The idea isn’t to make the game more complicated, but to give players more ways to stay engaged.
At DELULU Gaming, mechanics and game design evolve together from the very first concept. Every feature, visual element, and gameplay decision supports the same player experience, making retention a natural outcome of the design. In Oh My Gods, this balance keeps the game easy to understand, visually strong, and interesting to watch and play. The result is a slot with a concept that’s immediately understood and well-suited for operator lobbies, promotional campaigns, and live streams.
About DELULU
DELULU is a new-generation iGaming game studio focused on delivering high-quality, distinctive gaming experiences. The game studio creates slots and instant-win games with bold visuals, tight mechanics, and math engineered for emotional impact. DELULU knows how to win long-term operator trust through titles that players recognize, streamers love to showcase, and the market can’t ignore.
The post Oh My Gods How DELULU Brings Player Choice to Modern Slot Design appeared first on EE Gaming | Global iGaming & Tech Intelligence Hub.
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