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SOFTSWISS Unveils Game Aggregator Client Satisfaction Survey Results
High-level client support at every stage of cooperation compared to competitors is one of the key advantages highlighted by the SOFTSWISS partners during the customer satisfaction survey conducted in January-February of 2022 by the leading evidence-based insights and consulting company Kantar Ukraine.
The main objectives of the research were to get insights on client expectations when choosing the iGaming software provider, discover product and workflow characteristics that are the most significant for partners, and disclose the level of satisfaction with SOFTSWISS solutions and services compared to competitor products. The survey was conducted among partners of the SOFTSWISS Game Aggregator, one of the most demanded products in the company’s portfolio.
Survey results: Industry insights
According to the research, the crucial functional reasons for choosing a business partner in the iGaming industry are the following:
- Wide range of games
- Flexibility in discussing terms of service
- Quick response and resolution of issues
At the same time, the characteristics which have low importance are the availability of licences and certifications for regulated markets and overall positive reviews about the company.
As for the emotional characteristics which influence the decision, the top 3 became:
- Simple and quick communication with the [account] manager
- Offers you services and products that meet the needs of your company
- Long-term partnerships
The least important emotional attribute is the software partner’s prestige.
Based on the survey, clients cite the main reasons to terminate the business relationship would be poor quality or lengthy request resolution, lack of involvement of a company representative in resolving issues, as well as lack of additional technical features and functionality. Another significant motive that could cause clients to stop cooperation is bad-quality support.
As stated in the research, SOFTSWISS partners also highlighted the top 3 most important functional characteristics of the game aggregator:
- Stable access to games
- Fast response to unscheduled malfunctions
- Experienced integration support and further support from the game aggregator team
In addition, clients noted that they received “timely communication about the changes in the API” and were promptly notified about new “API technical opportunities”.
SOFTSWISS overview
The results of the survey showed that 90% of Game Aggregator clients are satisfied with the products they use from SOFTSWISS. They pointed out that the most significant characteristics they considered when choosing SOFTSWISS were:
- Prompt and quality communication at different stages of the joint work
- Variety of games
- Flexible terms of service
- Easy integration process
These characteristics are in line with what SOFTSWISS aims to deliver to clients. This convergence allows us to say that SOFTSWISS meets the key expectations of industry players. The status of the company as a reliable partner is also confirmed by the fact that customers use several SOFTSWISS products at the same time. Along with the Game Aggregator, SOFTSWISS partners most often purchase the affiliate management platform Affilka. 55% of SOFTSWISS Game Aggregator clients have integrated the affiliate tracking software and are highly satisfied with it.
Client Opinion: Game Aggregator Characteristics
As reported in the research, the overall satisfaction index of the SOFTSWISS Game Aggregator is 8.2 which is an excellent result. Such a high level of client satisfaction demonstrates SOFTSWISS’ focus on meeting client needs and providing top service that is efficient and appreciated by partners. The SOFTSWISS Game Aggregator received a high score for each of the crucial characteristics which were pointed out by the industry players in terms of choosing this kind of product (on a scale of 1-10, where 1 is the least important and 10 is the most important):
- Stable access to games – 9.0
- Timely notifications about planned work – 9.0
- Quick response to unscheduled problems (notifications, solution speed) – 8.8
- High-level of integration support and further support from the Game Aggregator team – 8.5
It is worth noting that the SOFTSWISS Game Aggregator received the highest score for the most significant feature for clients, namely, stable access to games.
When examining the survey results related to the level of service support, the numbers display that client service is higher than that of competitors, which is an essential achievement for the team:
- SOFTSWISS – 7.9
- Competitors – 7.4
The most outstanding advantage of the SOFTSWISS client support is the high speed of request responses and a convenient helpdesk service.
“Such research is very helpful for understanding in which direction to move further to improve our performance. We are pleased to see that our partners highly appreciate our work. This inspires us to make the Game Aggregator even better. We strive to be a reliable partner for our clients and provide them with quality service,” commented Tatyana Kaminskaya, Head of SOFTSWISS Game Aggregator.
Summarising the research, the most important reasons for choosing SOFTSWISS in general, and the Game Aggregator in particular, are a fast-growing content base, high-level client support, and prompt communication. The SOFTSWISS team notes that the results correspond to the brand positioning – being a reliable iGaming provider offering expert solutions and an excellent level of service. It is a vital conclusion in terms of evaluating not only a specific product but also the long-term strategy of the company.
“Ongoing work with clients and studying their needs is one of the most important tasks that the marketing department sets. Understanding the customer allows us to create innovative products, as well as to adapt and develop customer service to the highest level. And, of course, we are glad that the results of this study give us not only valuable insights but also show high satisfaction with both our products and service. More and more factors indicate that SOFTSWISS work standards are becoming the benchmark in the industry”, highlighted Valentina Bagniya, Chief Marketing Officer at SOFTSWISS.
About SOFTSWISS
SOFTSWISS is a widely-acclaimed iGaming expert supplying certified software solutions for managing gambling operations. The company has an international team, which counts 1000+ employees and has an official presence in Malta, Belarus, Poland and Georgia. SOFTSWISS holds a number of gaming licences, providing one-stop-shop iGaming solutions. The company has a vast product portfolio, which includes an Online Casino Platform, Game Aggregator with thousands of casino games, the Affilka affiliate platform, Sportsbook Platform and the Jackpot Aggregator. In 2013 SOFTSWISS was the first in the world to introduce a bitcoin-optimised online casino solution.
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eSports
Esports Nations Cup 2026 Announces Official VALORANT Rosters
The Esports Foundation (EF) confirmed the official roster submissions and direct invite recipients for the VALORANT tournament at the Esports Nations Cup 2026 (ENC), the global nation-based esports competition set to debut in Riyadh, Saudi Arabia from November 2-29, 2026.
111 rosters representing 111 countries and territories have been officially submitted and confirmed for the VALORANT tournament. 32 of those rosters will compete at the ENC Finals for VALORANT, with 16 countries and territories receiving direct invitations through the official ENC 2026 Rankings. The system has scored, accumulated and ranked submitted roster player performances across all official Riot Games competitions through the conclusion of Masters London. Those invited countries and territories, and their submitted rosters, are:
• UNITED STATES OF AMERICA – trent, valyn, leaf, zekken, skuba, Ethan and Cryocells
• REPUBLIC OF KOREA – iZu, BuZz, Francis, Munchkin, Ivy and Dambi
• PEOPLE’S REPUBLIC OF CHINA – ZmjKK, CHICHOO, nobody, Knight, slowly, K1Ra and Lysoar
• CANADA – TenZ, mada, eeiu, Marved, JonahP, koalanoob and Zander
• TÜRKIYE – Alfajer, Ruxic, Lar0k, RieNs, xeus, Wo0t and s0pp
• BRAZIL – aspas, artzin, spikeziN, Less, Sacy, Sato and lukxo
• SINGAPORE – Deryeon, Jinggg, nephh, STYRON, wayne, Vera and JayH
• POLAND – kayak, kamo, starxo, PROFEK, westside, paTiTek and UNFAKE
• PHILIPPINES – Zeus, kellyS, xavi8k, invy, PatMen, Markyyy and Wild0reoo
• GREAT BRITAIN – Lime, Severe, benjyfishy, keiko, Ticey and YaBoiLewis
• CHINESE TAIPEI – Nicc, SpiritZ1, WsLeo, Spring, S1Mon and Yuicaw
• MALAYSIA – d4v41, theDoctorr, xan, Riza, Fixy, toggle and aplycs
• FINLAND – Jamppi, Derke, iluri, Famsii, H1ber, hoody and Snowi
• LITHUANIA – Boo, MiniBoo, Koshmaras, Kajuks, Destrian, roxie and vakk
• THAILAND – killua, Primmie, JitboyS, PTC, Apinya and Kadoom
• CHILE – kiNgg, erde, Mazino, keznit, Tunaso, Shyy and david
A clear favourite emerges near the top of the rankings: the US. G2 Esports’ highly decorated and highly dangerous trio of trent, valyn, leaf lead the way for the US, with multiple VCT Americas stage trophies to their names, and the desire to finally claim an international trophy still in their hearts. Joining them though are a handful of superstars that have won on VALORANT’s biggest stages: VALORANT’s only two-time world champion Ethan, his reigning world champion NRG teammates skuba, and former Masters Madrid winner zekken of MIBR, joined by one of the game’s most elite players in Cryocells. The best of the best from one of the game’s strongest regions are all together on one roster, and expectations are sky high.
But they only have to look north to spot an equally dangerous contender. Leading Canada is one of Ethan and skuba’s teammates, fellow world champion mada. Joining him are more VCT Americas standout players in FURIA duo eeiu and koalanoob, and Sentinels’ jonahP. And coming out of retirement to compete for Canada are two former Sentinels stars, and Masters winners, in TenZ and Marved. A match between Canada and the US at ENC would be a dream come true for VALORANT fans not just in North America, but around the world.
Brazil is bringing back former champions of their own. Sacy, the only VALORANT player to be able to claim a Masters and a Champions trophy, is back with his former teammate Aspas and less, alongside FURIA’s artzin and LEVIATAN’s spikezin. LEVIATAN’s tremendous victory at Masters London not only drastically improved Brazil’s ranking, but allowed kiNgg and Chile to just narrowly sneak into the top 16 and secure an invite.
Nongshim RedForce trio Francis, Ivy and Dambi will make up the core of the team representing South Korea, with DRX star BuZz and Gen.G star Munchkin joining them, while the People’s Republic of China roster is bolstered by an equally dangerous trio in ZmjKK, CHICHOO and nobody from EDward Gaming. Across Europe, a number of prolific duos will attempt to bring glory to their home nations, including Vitality twosome Derke and Jamppi for Finland, keiko and EWC 2025 champion Benjyfishy for Great Britain, and brothers Boo and MiniBoo for Lithuania. Teams from Singapore, Türkiye, Poland and the Philippines are also decorated with sensational talent and former trophy winners.
With Masters London concluded and invites to the top 16 teams sent out, the attention turns to the online regional qualifiers taking place June 26-28. The top two teams from the qualifiers for North America, South America, Western Europe, Eastern Europe, Asia and Southeast Asia/Oceania will qualify for ENC, alongside the sole winners of the MENA qualifier and the Sub Saharan African qualifier. The final two teams will go to Wildcard slots.
The post Esports Nations Cup 2026 Announces Official VALORANT Rosters appeared first on EE Gaming | Global iGaming & Tech Intelligence Hub.
Booming Games
Booming Games launches Fortune Paw slot with 2,500x top win and respins
New 3×3, five-payline release includes an all-payline 10x multiplier and a Wild-collection respins mechanic.
Booming Games has launched Fortune Paw, a new slot title featuring a 3×3 grid with five fixed paylines and a stated maximum win of 2,500x.
The game includes an all-payline multiplier mechanic. According to the supplier, landing winning symbols on all five paylines awards a 10x multiplier.
Fortune Paw also includes a respins feature tied to Wild symbols in the base game. The company said Wilds are collected and can trigger respins “at any time,” after which a symbol is selected at random and a respin series is awarded, with landed symbols held as additional respins are granted.
Craig Asling, Director of Games at Booming Games, said: “Fortune Paw combines simple mechanics with large win potential to create a fast-paced, high-stakes gameplay experience. We are particularly proud of the fantastic artwork and our titular Fortune Paw character that really brings the game to life.”
The post Booming Games launches Fortune Paw slot with 2,500x top win and respins appeared first on EE Gaming | Global iGaming & Tech Intelligence Hub.
Blueprint Gaming
Blueprint Gaming launches Red Hot Catch with Money Collect and stacked bonus upgrades
New 5×4, 20-payline slot adds a Wicked Wheel feature and up to five stackable Red Hot Spins enhancements.
Blueprint Gaming has released Red Hot Catch, a new Money Collect slot title featuring a Wicked Wheel bonus and a Red Hot Spins feature with up to five stackable enhancements.
Set in a “neon-lit underworld” theme, Red Hot Catch is a 5×4, 20-payline slot. Cash symbols can land across all five reels and are awarded when a collect symbol appears on reel 1 or 5, according to the supplier. Blueprint said the game has a one-in-five win hit rate and high volatility.
The Wicked Wheel feature triggers a spin of the “Devil’s Wheel” to award either an instant cash prize or the Super Bonus. Separately, Bonus Scatter symbols add to one of the chests above the reels, each with the chance to trigger Red Hot Spins.
When Red Hot Spins activates, the bonus round starts with a cash multiplier and one or more of five upgrades already active. Blueprint said the upgrade set includes multiplied cash values, boosted symbols, respins and a fully cleared reel set.
Jo Purvis, Director of Marketing, PR and Events at Blueprint Gaming
, said: “Red Hot Catch brings a new dimension to our Money Collect offering, layering a proven formula with an intuitive range of bonus upgrades that give players real variety and sustained engagement.
“With five distinct Red Hot Spins enhancements that can stack in combination, no two bonus rounds play out the same way. We’re confident the game will resonate strongly with players who have come to love frequent opportunities to collect wins, and we look forward to seeing it perform across our regulated markets worldwide.”
The post Blueprint Gaming launches Red Hot Catch with Money Collect and stacked bonus upgrades appeared first on EE Gaming | Global iGaming & Tech Intelligence Hub.
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