Latest News
SOFTSWISS Unveils Game Aggregator Client Satisfaction Survey Results
High-level client support at every stage of cooperation compared to competitors is one of the key advantages highlighted by the SOFTSWISS partners during the customer satisfaction survey conducted in January-February of 2022 by the leading evidence-based insights and consulting company Kantar Ukraine.
The main objectives of the research were to get insights on client expectations when choosing the iGaming software provider, discover product and workflow characteristics that are the most significant for partners, and disclose the level of satisfaction with SOFTSWISS solutions and services compared to competitor products. The survey was conducted among partners of the SOFTSWISS Game Aggregator, one of the most demanded products in the company’s portfolio.
Survey results: Industry insights
According to the research, the crucial functional reasons for choosing a business partner in the iGaming industry are the following:
- Wide range of games
- Flexibility in discussing terms of service
- Quick response and resolution of issues
At the same time, the characteristics which have low importance are the availability of licences and certifications for regulated markets and overall positive reviews about the company.
As for the emotional characteristics which influence the decision, the top 3 became:
- Simple and quick communication with the [account] manager
- Offers you services and products that meet the needs of your company
- Long-term partnerships
The least important emotional attribute is the software partner’s prestige.
Based on the survey, clients cite the main reasons to terminate the business relationship would be poor quality or lengthy request resolution, lack of involvement of a company representative in resolving issues, as well as lack of additional technical features and functionality. Another significant motive that could cause clients to stop cooperation is bad-quality support.
As stated in the research, SOFTSWISS partners also highlighted the top 3 most important functional characteristics of the game aggregator:
- Stable access to games
- Fast response to unscheduled malfunctions
- Experienced integration support and further support from the game aggregator team
In addition, clients noted that they received “timely communication about the changes in the API” and were promptly notified about new “API technical opportunities”.
SOFTSWISS overview
The results of the survey showed that 90% of Game Aggregator clients are satisfied with the products they use from SOFTSWISS. They pointed out that the most significant characteristics they considered when choosing SOFTSWISS were:
- Prompt and quality communication at different stages of the joint work
- Variety of games
- Flexible terms of service
- Easy integration process
These characteristics are in line with what SOFTSWISS aims to deliver to clients. This convergence allows us to say that SOFTSWISS meets the key expectations of industry players. The status of the company as a reliable partner is also confirmed by the fact that customers use several SOFTSWISS products at the same time. Along with the Game Aggregator, SOFTSWISS partners most often purchase the affiliate management platform Affilka. 55% of SOFTSWISS Game Aggregator clients have integrated the affiliate tracking software and are highly satisfied with it.
Client Opinion: Game Aggregator Characteristics
As reported in the research, the overall satisfaction index of the SOFTSWISS Game Aggregator is 8.2 which is an excellent result. Such a high level of client satisfaction demonstrates SOFTSWISS’ focus on meeting client needs and providing top service that is efficient and appreciated by partners. The SOFTSWISS Game Aggregator received a high score for each of the crucial characteristics which were pointed out by the industry players in terms of choosing this kind of product (on a scale of 1-10, where 1 is the least important and 10 is the most important):
- Stable access to games – 9.0
- Timely notifications about planned work – 9.0
- Quick response to unscheduled problems (notifications, solution speed) – 8.8
- High-level of integration support and further support from the Game Aggregator team – 8.5
It is worth noting that the SOFTSWISS Game Aggregator received the highest score for the most significant feature for clients, namely, stable access to games.
When examining the survey results related to the level of service support, the numbers display that client service is higher than that of competitors, which is an essential achievement for the team:
- SOFTSWISS – 7.9
- Competitors – 7.4
The most outstanding advantage of the SOFTSWISS client support is the high speed of request responses and a convenient helpdesk service.
“Such research is very helpful for understanding in which direction to move further to improve our performance. We are pleased to see that our partners highly appreciate our work. This inspires us to make the Game Aggregator even better. We strive to be a reliable partner for our clients and provide them with quality service,” commented Tatyana Kaminskaya, Head of SOFTSWISS Game Aggregator.
Summarising the research, the most important reasons for choosing SOFTSWISS in general, and the Game Aggregator in particular, are a fast-growing content base, high-level client support, and prompt communication. The SOFTSWISS team notes that the results correspond to the brand positioning – being a reliable iGaming provider offering expert solutions and an excellent level of service. It is a vital conclusion in terms of evaluating not only a specific product but also the long-term strategy of the company.
“Ongoing work with clients and studying their needs is one of the most important tasks that the marketing department sets. Understanding the customer allows us to create innovative products, as well as to adapt and develop customer service to the highest level. And, of course, we are glad that the results of this study give us not only valuable insights but also show high satisfaction with both our products and service. More and more factors indicate that SOFTSWISS work standards are becoming the benchmark in the industry”, highlighted Valentina Bagniya, Chief Marketing Officer at SOFTSWISS.
About SOFTSWISS
SOFTSWISS is a widely-acclaimed iGaming expert supplying certified software solutions for managing gambling operations. The company has an international team, which counts 1000+ employees and has an official presence in Malta, Belarus, Poland and Georgia. SOFTSWISS holds a number of gaming licences, providing one-stop-shop iGaming solutions. The company has a vast product portfolio, which includes an Online Casino Platform, Game Aggregator with thousands of casino games, the Affilka affiliate platform, Sportsbook Platform and the Jackpot Aggregator. In 2013 SOFTSWISS was the first in the world to introduce a bitcoin-optimised online casino solution.
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iGaming
When Dreams Become Reality: How WinSpirit’s “Wish Express” Reunited a Family After 11 Years
As the holiday lights dim and the New Year takes flight, one story in the iGaming world proves that magic isn’t just for children. WinSpirit Casino has officially concluded its Wish Express campaign — a seasonal initiative that evolved from a standard promotion into a profound celebration of human connection.
Returning to the Magic of Childhood
The core idea of “Wish Express” was simple yet daring: in a world of practical goals and data-driven results, when was the last time you let your “inner child” truly dream? WinSpirit invited its community — from players and streamers to game providers and partners — to step away from spreadsheets and strategy to write a literal letter to Santa.
What started as a simple idea quickly grew into something much more meaningful. Inspired by childhood nostalgia, Wish Express brought back the excitement of sending dreams to the North Pole, thoughtfully reimagining that familiar experience for the digital age.
A Community United by Sincerity
The response was overwhelming. Over 2,000 unique wishes flooded the “Wish Express” headquarters. The campaign saw a staggering 169% increase in social media reach and a 76% boost in engagement, proving that sincerity is the most powerful currency in modern branding.
The project received unexpected support from industry giants. Major game providers like Gamebeat, Mascot, 1spin4win, and Zillion joined the journey, sharing their own festive dreams on social media. This cross-industry participation turned the “Wish Express” into a collective movement, blurring the lines between “business” and “community.”
From Disneyland to Backyard Concerts
While the campaign offered rewards for participation, the highlight was the community voting process. WinSpirit narrowed down the entries to the most heartwarming stories, letting the public decide on the most inspiring dreams. The community-voted winners received 100 Free Spins.
The wishes were a mosaic of human desires:
- A parent longing to see the joy in their children’s eyes at Disneyland.
- Someone wishing for a global “chain of kindness.”
- A gamer wanting to share a PlayStation 5 with their kids.
- Whimsical dreams of private backyard concerts and world travels.
The Real-Life Reunion
The most touching moment of the campaign came when WinSpirit reviewed a wish from a player who hadn’t seen their mother, grandmother, and aunt in 11 years. The distance and life’s obstacles had kept them apart for over a decade, making a family Christmas feel like an impossible dream.
Moving beyond digital rewards, WinSpirit stepped in to play the role of Santa’s helper. They covered the full cost of round-trip flights, making the long-awaited reunion a reality. For the first time in 11 years, the player celebrated the holidays in the warm embrace of their family.
“We believe that a reunion with family is the greatest gift one can receive at Christmas,” a WinSpirit representative noted. By fulfilling this wish, WinSpirit showed that behind every spin lies a team that truly cares.
A New Standard for Engagement
“Wish Express” has set a new benchmark for how iGaming brands can interact with their audience. It wasn’t just a campaign; it was a reminder that magic still exists when a brand chooses to listen. As the “Wish Express” returns to its station, it leaves behind a community that is not only more engaged but more connected through shared hope and the belief that sometimes, dreams really do come true.
In a competitive industry, WinSpirit has shown that emotional connection isn’t a ‘nice extra’ — it’s a strategic advantage. This campaign didn’t just win hearts. It built trust, visibility, and a deeper relationship with the community.
The post When Dreams Become Reality: How WinSpirit’s “Wish Express” Reunited a Family After 11 Years appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
Betinia
Diego Simeone Named Official Ambassador for Betinia and CampoBet
Betinia and CampoBet have announced Diego Simeone as their official ambassador, a move that places one of football’s most recognisable and influential leaders at the heart of both brands’ campaigns.
Simeone is celebrated globally for his winning mindset, discipline, and intensity. Since becoming the manager of Atlético de Madrid in 2011, the Argentine coach has cemented his reputation as one of modern football’s elite, guiding the club to two LaLiga titles. He also had a stellar career as a player, earning over 100 caps for Argentina.
Players of Betinia’s football manager game can test their tactical thinking and advance through a journey that rewards progress. Simeone will help strengthen Betinia and CampoBet’s position with a clear, football-led story that affiliates can activate across content, SEO, social, email and performance media.
Betinia’s five-tier VIP loyalty journey is also built around the idea of progression, mirroring a football career path from Beginner to Amateur, Professional, World Class, and ultimately Legend. This structure gives affiliates an additional retention-led narrative to work with, supporting longer player lifecycles and stronger value beyond the first conversion.
“Diego Simeone is the kind of figure audiences recognise instantly, and that recognition translates into stronger storytelling and higher intent traffic,” said Aviv, Head of Affiliate “Our role is to help partners turn this announcement into measurable performance. We are rolling out updated creative packs, campaign angles and landing page flows designed to lift conversion, while keeping every activation aligned with local requirements.”
2RBO Affiliates combine flexible commission models with a no-negative-carryover policy to help partners scale with confidence. Affiliates also benefit from transparent, real-time reporting, innovative tracking tools, and proactive compliance support, alongside partner loyalty initiatives including personalised account management, exclusive incentives, and VIP networking events.
About 2RBO Affiliates
2RBO Affiliates is a high-performance affiliate programme representing numerous iGaming brands including Betinia and, CampoBet. Built on an advanced platform, the programme combines modern gamification features, flexible commission models, and a no negative carryover policy to help maximise partner profitability. With transparent reporting, innovative tracking tools, and a strong focus on partner support and compliance, 2RBO Affiliates delivers scalable growth and long-term collaboration across competitive markets.
Contact
2RBO Affiliates
https://www.2rbo.com/#team
The post Diego Simeone Named Official Ambassador for Betinia and CampoBet appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
Latest News
Vegangster’s Scroll & Play Adds Queue to Streamline Game Discovery
Platform provider Vegangster has introduced a new queue mechanic to its Scroll & Play video feed, giving players a faster and more flexible way to discover and launch games.
Scroll & Play already offers a continuous feed of short, autoplaying previews that help players explore new titles quickly. With the new queue feature, players can add several games from the feed to a personal list, open them in advance, and move between them without waiting for each title to load again.
The queue removes the final layer of friction between discovery and gameplay. Players can build a shortlist as they scroll, load the games they want to try, and switch between them instantly. Imagine making a spin in one game, swiping, and making a spin in another without loading times. The result is a smoother path from curiosity to action, especially for mobile users who prefer quick, uninterrupted interactions.
Early operator tests show that players tend to queue newly discovered titles more often than familiar ones, indicating that the mechanic supports broader catalogue exploration and helps surface games that are usually overlooked.
Michael Oziransky, Chief Product Officer at Vegangster, said:
“Scroll & Play works because it matches how people already consume content. The queue removes the last bit of friction, letting players build a shortlist as they scroll and jump straight into play. Early feedback from operators shows it’s particularly effective at surfacing catalogue depth.”
The queue update is part of Vegangster’s ongoing work on social-style UX patterns inside its casino stack, following recent enhancements to Stories, in-feed promotions, and dynamic video placements.
Operators can try the new queue mechanic at ICE Barcelona, Fira Barcelona Gran Via, 19–21 January 2026, with live Scroll and Play demos available at stand 1E20.
About Vegangster
Vegangster provides a full-stack iGaming platform engineered for speed, scalability, and operator control. Its turnkey, white-label, and sweepstakes solutions integrate casino and sportsbook content, payments, CRM, compliance, and social features into a single mobile-first system. With Vegangster, operators can launch quickly and scale with confidence.
Press contact
Romans Kozlovskis
Senior Content & PR Manager
Vegangster
[email protected]
The post Vegangster’s Scroll & Play Adds Queue to Streamline Game Discovery appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
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