Latest News
SOFTSWISS Unveils Game Aggregator Client Satisfaction Survey Results
High-level client support at every stage of cooperation compared to competitors is one of the key advantages highlighted by the SOFTSWISS partners during the customer satisfaction survey conducted in January-February of 2022 by the leading evidence-based insights and consulting company Kantar Ukraine.
The main objectives of the research were to get insights on client expectations when choosing the iGaming software provider, discover product and workflow characteristics that are the most significant for partners, and disclose the level of satisfaction with SOFTSWISS solutions and services compared to competitor products. The survey was conducted among partners of the SOFTSWISS Game Aggregator, one of the most demanded products in the company’s portfolio.
Survey results: Industry insights
According to the research, the crucial functional reasons for choosing a business partner in the iGaming industry are the following:
- Wide range of games
- Flexibility in discussing terms of service
- Quick response and resolution of issues
At the same time, the characteristics which have low importance are the availability of licences and certifications for regulated markets and overall positive reviews about the company.
As for the emotional characteristics which influence the decision, the top 3 became:
- Simple and quick communication with the [account] manager
- Offers you services and products that meet the needs of your company
- Long-term partnerships
The least important emotional attribute is the software partner’s prestige.
Based on the survey, clients cite the main reasons to terminate the business relationship would be poor quality or lengthy request resolution, lack of involvement of a company representative in resolving issues, as well as lack of additional technical features and functionality. Another significant motive that could cause clients to stop cooperation is bad-quality support.
As stated in the research, SOFTSWISS partners also highlighted the top 3 most important functional characteristics of the game aggregator:
- Stable access to games
- Fast response to unscheduled malfunctions
- Experienced integration support and further support from the game aggregator team
In addition, clients noted that they received “timely communication about the changes in the API” and were promptly notified about new “API technical opportunities”.
SOFTSWISS overview
The results of the survey showed that 90% of Game Aggregator clients are satisfied with the products they use from SOFTSWISS. They pointed out that the most significant characteristics they considered when choosing SOFTSWISS were:
- Prompt and quality communication at different stages of the joint work
- Variety of games
- Flexible terms of service
- Easy integration process
These characteristics are in line with what SOFTSWISS aims to deliver to clients. This convergence allows us to say that SOFTSWISS meets the key expectations of industry players. The status of the company as a reliable partner is also confirmed by the fact that customers use several SOFTSWISS products at the same time. Along with the Game Aggregator, SOFTSWISS partners most often purchase the affiliate management platform Affilka. 55% of SOFTSWISS Game Aggregator clients have integrated the affiliate tracking software and are highly satisfied with it.
Client Opinion: Game Aggregator Characteristics
As reported in the research, the overall satisfaction index of the SOFTSWISS Game Aggregator is 8.2 which is an excellent result. Such a high level of client satisfaction demonstrates SOFTSWISS’ focus on meeting client needs and providing top service that is efficient and appreciated by partners. The SOFTSWISS Game Aggregator received a high score for each of the crucial characteristics which were pointed out by the industry players in terms of choosing this kind of product (on a scale of 1-10, where 1 is the least important and 10 is the most important):
- Stable access to games – 9.0
- Timely notifications about planned work – 9.0
- Quick response to unscheduled problems (notifications, solution speed) – 8.8
- High-level of integration support and further support from the Game Aggregator team – 8.5
It is worth noting that the SOFTSWISS Game Aggregator received the highest score for the most significant feature for clients, namely, stable access to games.
When examining the survey results related to the level of service support, the numbers display that client service is higher than that of competitors, which is an essential achievement for the team:
- SOFTSWISS – 7.9
- Competitors – 7.4
The most outstanding advantage of the SOFTSWISS client support is the high speed of request responses and a convenient helpdesk service.
“Such research is very helpful for understanding in which direction to move further to improve our performance. We are pleased to see that our partners highly appreciate our work. This inspires us to make the Game Aggregator even better. We strive to be a reliable partner for our clients and provide them with quality service,” commented Tatyana Kaminskaya, Head of SOFTSWISS Game Aggregator.
Summarising the research, the most important reasons for choosing SOFTSWISS in general, and the Game Aggregator in particular, are a fast-growing content base, high-level client support, and prompt communication. The SOFTSWISS team notes that the results correspond to the brand positioning – being a reliable iGaming provider offering expert solutions and an excellent level of service. It is a vital conclusion in terms of evaluating not only a specific product but also the long-term strategy of the company.
“Ongoing work with clients and studying their needs is one of the most important tasks that the marketing department sets. Understanding the customer allows us to create innovative products, as well as to adapt and develop customer service to the highest level. And, of course, we are glad that the results of this study give us not only valuable insights but also show high satisfaction with both our products and service. More and more factors indicate that SOFTSWISS work standards are becoming the benchmark in the industry”, highlighted Valentina Bagniya, Chief Marketing Officer at SOFTSWISS.
About SOFTSWISS
SOFTSWISS is a widely-acclaimed iGaming expert supplying certified software solutions for managing gambling operations. The company has an international team, which counts 1000+ employees and has an official presence in Malta, Belarus, Poland and Georgia. SOFTSWISS holds a number of gaming licences, providing one-stop-shop iGaming solutions. The company has a vast product portfolio, which includes an Online Casino Platform, Game Aggregator with thousands of casino games, the Affilka affiliate platform, Sportsbook Platform and the Jackpot Aggregator. In 2013 SOFTSWISS was the first in the world to introduce a bitcoin-optimised online casino solution.
Powered by WPeMatico
Brasil
Fernando Carvalho define una nueva era para los mercados de predicción en Brasil con VoxFi
La expansión global de los mercados de predicción está comenzando a redefinir la forma en que los usuarios interactúan con la información, la probabilidad y el engagement digital.
Ubicadas en la intersección entre finanzas, tecnología y datos de comportamiento, estas plataformas están ganando tracción como una forma estructurada de transformar la inteligencia colectiva en pronósticos medibles sobre eventos futuros.
En Brasil, este segmento emergente aún se encuentra en una etapa inicial, pero la combinación de una audiencia digital altamente comprometida, la reciente evolución regulatoria en sectores adyacentes como fintech y cripto, y la búsqueda constante de nuevos modelos de engagement dentro del iGaming, crea un entorno fértil para el crecimiento.
Es en este contexto que VoxFi se posiciona como uno de los primeros actores estructurados dentro del ecosistema local.
La semana pasada, durante BiS SiGMA South America 2026 en São Paulo, la empresa presentó oficialmente su solución white label, diseñada para permitir que terceros integren mercados de predicción directamente en sus propios sitios web y aplicaciones.
VoxFi también participó en el panel “Forecasting or Gambling? The Fine Line Between Prediction Markets and Bets”, donde el CEO y cofundador Fernando Carvalho analizó los límites entre los modelos de predicción emergentes y las estructuras tradicionales de apuestas.
Además, la compañía fue seleccionada como una de las seis finalistas del Startup Pitch Competition del evento, reforzando su posicionamiento como un actor innovador en el sector.
La empresa, una plataforma brasileña enfocada en contratos de predicción basados en eventos, ha desarrollado una solución white label que permite a otras compañías integrar mercados de predicción directamente en sus propios entornos digitales.
A través de conectividad vía API, empresas de distintos sectores, desde medios y entretenimiento hasta telecomunicaciones, pueden ofrecer experiencias de predicción personalizadas bajo su propia marca, aprovechando la infraestructura, el marco de compliance y los mecanismos de liquidez de VoxFi.
A diferencia de los modelos tradicionales de apuestas, VoxFi opera bajo una lógica peer to peer, donde los usuarios negocian contratos binarios, sí o no, basados en resultados futuros.
El precio de estos contratos refleja probabilidades percibidas, creando un entorno dinámico que se asemeja más a los mercados financieros que a las estructuras de juego convencionales.
Todos los mercados pasan por un proceso interno de curaduría y validación, con criterios de resolución claramente definidos, estándares de compliance y sistemas de monitoreo.
La plataforma también incorpora prácticas del mercado financiero como KYC obligatorio, monitoreo de transacciones y segregación de cuentas por evento, reforzando su posicionamiento como un ecosistema estructurado y responsable.
Fundada por Fernando Carvalho, conocido por su rol en el desarrollo del mercado de criptoactivos en Brasil a través de QR Capital, y Luis Felipe Carvalho, emprendedor fintech detrás de NG.CASH, VoxFi combina experiencia en innovación financiera con un producto diseñado para escalar y alinearse con la regulación.
En esta entrevista exclusiva, el CEO Fernando Carvalho explica las razones detrás de su entrada en un segmento aún poco comprendido, el posicionamiento estratégico de VoxFi y lo que viene para los mercados de predicción en Brasil.
El mercado de predicción aún no es ampliamente comprendido en Brasil. ¿Qué los llevó a apostar por este sector?
Fernando Carvalho – Elegimos construir VoxFi porque los mercados de predicción son una de las formas más eficientes de transformar información dispersa en probabilidades sobre el futuro.
Agregan conocimiento colectivo de manera estructurada y transparente.
Observamos avances regulatorios importantes en Estados Unidos entre 2024 y 2025, lo que indicó que este modelo comenzaría a escalar globalmente.
Vimos un escenario similar al inicio del mercado cripto, un sector nuevo que requiere educación, gobernanza sólida y desarrollo gradual para alcanzar escala.
¿Dónde está la línea entre mercados de predicción y apuestas?
La diferencia es estructural. En los mercados de predicción, los usuarios negocian entre sí a través de un libro de órdenes y los precios reflejan probabilidades percibidas.
En las apuestas tradicionales, existe una casa que define las cuotas y asume el riesgo. Aquí no hay casa, hay mercado.
VoxFi entra con un enfoque B2B. ¿Qué oportunidad identificaron?
El iGaming está atravesando una transformación en Brasil y los operadores buscan nuevas formas de engagement.
Nuestra solución permite integrar mercados de predicción como una capa adicional de contenido vía API, mientras los socios mantienen su identidad de marca.
¿Compiten con operadores de apuestas?
No. Complementamos el ecosistema. Evitamos deliberadamente temas deportivos para no competir directamente y ampliar el abanico de contenidos.
¿Brasil está atrasado en este segmento?
No. Está en una etapa inicial, pero con características ideales, una audiencia digital altamente comprometida y una creciente familiaridad con instrumentos financieros más sofisticados.
¿Cómo funciona el modelo de ingresos?
Es similar al de plataformas de trading, cobramos comisiones sobre transacciones o sobre la liquidación de contratos.
En el modelo B2B también generamos ingresos a través de fees de implementación y acuerdos de revenue share. Es un modelo altamente escalable.
¿Quiénes son los principales interesados hoy?
Hay tres grupos principales, operadores de iGaming, empresas de medios y entretenimiento, y plataformas digitales con grandes audiencias.
¿Cómo se construye liquidez en un mercado nuevo?
Inicialmente mediante un market maker interno para garantizar condiciones eficientes de negociación. Al mismo tiempo, estamos desarrollando infraestructura para integrar market makers externos a medida que el ecosistema crece.
¿Por qué evitar temas como deportes y elecciones?
Es una decisión estratégica para alinearnos con la regulación actual y evitar conflictos con organismos como CVM, SPA y TSE.
¿Brasil está cerca de regular los mercados de predicción?
La discusión recién está comenzando a tomar fuerza. El principal riesgo es una clasificación incorrecta como apuestas tradicionales o como derivados financieros.
¿Qué define el éxito en los próximos seis meses?
El crecimiento de la base de usuarios, el volumen negociado y la activación de integraciones white label con socios estratégicos.
A futuro, ¿será un complemento del iGaming o una categoría propia?
En el corto plazo lo vemos como un complemento natural del iGaming, agregando nuevas capas de contenido y engagement.
A largo plazo, creemos que puede convertirse en una categoría digital propia, una nueva capa de internet enfocada en la predicción de eventos futuros.
The post Fernando Carvalho define una nueva era para los mercados de predicción en Brasil con VoxFi appeared first on Americas iGaming & Sports Betting News.
Brazil
Fernando Carvalho outlines new era for prediction markets in Brazil with VoxFi white label technology
The global expansion of prediction markets is beginning to reshape how users interact with information, probability, and digital engagement.
Positioned at the intersection of finance, technology, and behavioral data, these platforms are gaining traction as a structured way to transform collective intelligence into measurable forecasts about future events.
In Brazil, this emerging segment is still in its early stages, but the combination of a highly engaged digital audience, recent regulatory evolution in adjacent sectors such as fintech and crypto, and the constant search for new engagement models within iGaming creates a fertile environment for growth.
It is within this context that VoxFi is positioning itself as one of the first structured players in the local ecosystem.
Last week, during BiS SiGMA South America 2026 in São Paulo, the company officially presented its white-label solution, designed to allow third-party businesses to integrate prediction markets directly into their own websites and applications.
VoxFi also took part in the panel “Forecasting or Gambling? The Fine Line Between Prediction Markets and Bets,” where CEO and co-founder Fernando Carvalho discussed the boundaries between emerging prediction models and traditional betting structures.
In addition, the company was selected as one of the six finalists in the event’s Startup Pitch Competition, reinforcing its positioning as an innovative player in the space.
The company, a Brazilian platform focused on event-based prediction contracts, has introduced a white-label solution that allows third-party companies to integrate prediction markets directly into their own digital environments.
Through API connectivity, businesses across sectors, from media and entertainment to telecom, can offer customized prediction experiences under their own branding, leveraging VoxFi’s infrastructure, compliance framework, and liquidity mechanisms.
Unlike traditional betting models, VoxFi operates on a peer-to-peer logic, where users trade binary contracts (“yes” or “no”) based on future outcomes.
The pricing of these contracts reflects perceived probabilities, creating a dynamic environment that resembles financial markets more than conventional gambling structures.
All markets undergo internal curation and validation, with clearly defined resolution criteria, compliance standards, and monitoring systems.
The platform also incorporates financial-market practices such as mandatory KYC, transaction monitoring, and event-based account segregation, reinforcing its positioning as a structured and responsible ecosystem.
Founded by Fernando Carvalho, known for his role in advancing the crypto asset market in Brazil through QR Capital, and Luis Felipe Carvalho, a fintech entrepreneur behind NG.CASH, VoxFi combines experience in financial innovation with a product designed for scalability and regulatory alignment.
In this exclusive interview, CEO Fernando Carvalho explains the rationale behind entering a still-misunderstood segment, the strategic positioning of VoxFi, and what lies ahead for prediction markets in Brazil.
The prediction market is still not widely understood in Brazil. What led you to invest in this sector?
Fernando Carvalho – We chose to build VoxFi because prediction markets are one of the most efficient ways to transform dispersed information into probabilities about the future.
They aggregate collective knowledge in a structured and transparent way. We observed important regulatory developments in the United States between 2024 and 2025, which indicated that this model would begin to scale globally.
We saw a scenario similar to the early days of the crypto market: a new sector that requires education, strong governance, and gradual development to reach scale.
Where is the line between prediction markets and betting?
The difference is structural. In prediction markets, users trade with each other through an order book, and prices reflect perceived probabilities.
In traditional betting, there is a house that sets the odds and assumes the risk. Here, there is no “house” — there is a market.
VoxFi enters with a B2B approach. What opportunity did you identify?
iGaming is undergoing a transformation in Brazil, and operators are looking for new ways to engage users.
Our solution allows prediction markets to be integrated as an additional content layer via API, while partners maintain their own brand identity.
Do you compete with betting operators?
No. We complement the ecosystem. We deliberately avoid sports-related topics to prevent direct competition and instead expand the range of available content.
Is Brazil behind in this segment?
No. It is in an early stage, but with ideal characteristics: a highly engaged digital audience and increasing familiarity with more sophisticated financial instruments.
How does your revenue model work?
It is similar to trading platforms: we charge fees on transactions or on contract settlement. In the B2B model, we also generate revenue through setup fees and revenue-sharing agreements. It is a highly scalable model.
Who are the main players interested in this today?
There are three main groups: iGaming operators, media and entertainment companies, and digital platforms with large audiences.
How do you build liquidity in a new market?
Initially, through an internal market maker to ensure efficient trading conditions. At the same time, we are developing infrastructure to integrate external market makers as the ecosystem grows.
Why avoid topics like sports and elections?
This is a strategic decision to align with current regulations and avoid conflicts with authorities such as CVM, SPA, and TSE.
Is Brazil close to regulating prediction markets?
The discussion is just beginning to gain traction. The main risk is being incorrectly classified as either traditional betting or financial drivatives.
What defines success in the next six months?
Growth in user base, trading volume, and the activation of white-label integrations with strategic partners.
Looking ahead, will this be a complement to iGaming or a standalone category?
In the short term, we see prediction markets as a natural complement to iGaming, adding new layers of content and engagement. In the long term, we believe they can become a standalone digital category, a new layer of the internet focused on forecasting future events.
The post Fernando Carvalho outlines new era for prediction markets in Brazil with VoxFi white label technology appeared first on Americas iGaming & Sports Betting News.
betting innovation
DATA.BET Expands at SiGMA South America 2026
DATA.BET has reinforced its ambitions in Latin America by making a strong return to BiS SiGMA South America 2026, one of the region’s most influential iGaming events.
With a significantly larger presence and an expanded product suite, the company demonstrated a clear evolution from its earlier identity as an esports-centric provider into a comprehensive sportsbook solutions partner.
Held in São Paulo, the event provided the perfect stage for DATA.BET to showcase its full-scale betting ecosystem. The company presented an integrated portfolio that spans traditional sports betting, esports wagering, and virtual sports—positioning itself as a one-stop solution for operators targeting regulated markets, particularly in Brazil.
A key highlight of DATA.BET’s offering is its GLI certification for Brazil. This certification is a major advantage for operators, as it removes the need for additional technical approvals and significantly shortens time-to-market. In a rapidly developing regulatory environment like Brazil’s, this capability gives partners a competitive edge when launching or scaling their betting platforms.
At the exhibition stand, visitors explored several product enhancements designed to improve both operator efficiency and player engagement. Among the updates were revamped Statistical Widgets and the esports-focused Timeline Widget, both aimed at delivering richer real-time insights and more immersive user experiences. The introduction of features such as One-Click Bet and Early Payout further underscores DATA.BET’s commitment to streamlining the betting journey while adding flexibility and excitement for end users.
In addition to officially announced upgrades, the company also teased an upcoming feature currently in development. While details remain under wraps, DATA.BET indicated that this innovation will push engagement standards even higher, reflecting its ongoing investment in next-generation betting technology.
Beyond technology, the company ensured its booth stood out through an engaging and interactive atmosphere. Cosplayers portraying popular League of Legends characters Jinx and Ahri attracted steady attention, reinforcing DATA.BET’s roots in esports culture while bridging the gap to mainstream sports betting audiences. A dynamic kinetic screen added a visual centerpiece, helping to maintain strong visitor engagement throughout the event.
According to Natalie Loshatynska, Head of PR & Marketing at DATA.BET, the company’s return to SiGMA South America marks a significant milestone. She emphasized that the transformation from an esports-focused provider to a full sportsbook ecosystem reflects both strategic growth and a deep commitment to local markets. With expanded coverage, localized certification, and tailored tools, DATA.BET is positioning itself as a leading supplier across key verticals including esports, traditional sports, and virtual betting.
This strategic shift aligns with broader industry trends, as Latin America—particularly Brazil—continues to emerge as one of the fastest-growing regulated betting markets globally. By investing in technology, compliance, and localized solutions, DATA.BET aims to empower operators to capitalize on these opportunities while delivering high-quality betting experiences to users.
As competition intensifies in the region, companies that can combine regulatory readiness with innovative product offerings are likely to lead the market. DATA.BET’s performance at BiS SiGMA South America 2026 suggests it is well on its way to becoming a dominant force in the evolving Latin American betting landscape.
The post DATA.BET Expands at SiGMA South America 2026 appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
-
BNL6 days agoPaneles SiGMA South America concentran debates claves para Brasil
-
ALL FOR ONE Studios6 days agoUnlock the Sands’ Bounty — Games Global and ALL FOR ONE Studios introduce rewards in Queens of Ra Rising Coin Collect
-
Alea6 days agoAlea Returns to SiGMA South America as Brazil’s iGaming Market Enters a More Demanding Stage
-
bets6 days agoSiGMA South America panels focus on key debates to Brazil
-
Andrew Humphreys Chief Product Engineering Officer at Bede Gaming6 days agoOLG Launches Innovative New React Native Mobile App with Bede Gaming
-
Evoplay6 days agoEvoplay Embarks on a Heart of Africa: Lion Way
-
Booming Games5 days agoBooming Games targets South American dominance with major investment, flagship partnerships and exclusive Ronaldinho content
-
Best Slot Developer6 days agoAmusnet Named Best Slot Developer at GamingTECH Awards 2026



