Latest News
SOFTSWISS Unveils Game Aggregator Client Satisfaction Survey Results
High-level client support at every stage of cooperation compared to competitors is one of the key advantages highlighted by the SOFTSWISS partners during the customer satisfaction survey conducted in January-February of 2022 by the leading evidence-based insights and consulting company Kantar Ukraine.
The main objectives of the research were to get insights on client expectations when choosing the iGaming software provider, discover product and workflow characteristics that are the most significant for partners, and disclose the level of satisfaction with SOFTSWISS solutions and services compared to competitor products. The survey was conducted among partners of the SOFTSWISS Game Aggregator, one of the most demanded products in the company’s portfolio.
Survey results: Industry insights
According to the research, the crucial functional reasons for choosing a business partner in the iGaming industry are the following:
- Wide range of games
- Flexibility in discussing terms of service
- Quick response and resolution of issues
At the same time, the characteristics which have low importance are the availability of licences and certifications for regulated markets and overall positive reviews about the company.
As for the emotional characteristics which influence the decision, the top 3 became:
- Simple and quick communication with the [account] manager
- Offers you services and products that meet the needs of your company
- Long-term partnerships
The least important emotional attribute is the software partner’s prestige.
Based on the survey, clients cite the main reasons to terminate the business relationship would be poor quality or lengthy request resolution, lack of involvement of a company representative in resolving issues, as well as lack of additional technical features and functionality. Another significant motive that could cause clients to stop cooperation is bad-quality support.
As stated in the research, SOFTSWISS partners also highlighted the top 3 most important functional characteristics of the game aggregator:
- Stable access to games
- Fast response to unscheduled malfunctions
- Experienced integration support and further support from the game aggregator team
In addition, clients noted that they received “timely communication about the changes in the API” and were promptly notified about new “API technical opportunities”.
SOFTSWISS overview
The results of the survey showed that 90% of Game Aggregator clients are satisfied with the products they use from SOFTSWISS. They pointed out that the most significant characteristics they considered when choosing SOFTSWISS were:
- Prompt and quality communication at different stages of the joint work
- Variety of games
- Flexible terms of service
- Easy integration process
These characteristics are in line with what SOFTSWISS aims to deliver to clients. This convergence allows us to say that SOFTSWISS meets the key expectations of industry players. The status of the company as a reliable partner is also confirmed by the fact that customers use several SOFTSWISS products at the same time. Along with the Game Aggregator, SOFTSWISS partners most often purchase the affiliate management platform Affilka. 55% of SOFTSWISS Game Aggregator clients have integrated the affiliate tracking software and are highly satisfied with it.
Client Opinion: Game Aggregator Characteristics
As reported in the research, the overall satisfaction index of the SOFTSWISS Game Aggregator is 8.2 which is an excellent result. Such a high level of client satisfaction demonstrates SOFTSWISS’ focus on meeting client needs and providing top service that is efficient and appreciated by partners. The SOFTSWISS Game Aggregator received a high score for each of the crucial characteristics which were pointed out by the industry players in terms of choosing this kind of product (on a scale of 1-10, where 1 is the least important and 10 is the most important):
- Stable access to games – 9.0
- Timely notifications about planned work – 9.0
- Quick response to unscheduled problems (notifications, solution speed) – 8.8
- High-level of integration support and further support from the Game Aggregator team – 8.5
It is worth noting that the SOFTSWISS Game Aggregator received the highest score for the most significant feature for clients, namely, stable access to games.
When examining the survey results related to the level of service support, the numbers display that client service is higher than that of competitors, which is an essential achievement for the team:
- SOFTSWISS – 7.9
- Competitors – 7.4
The most outstanding advantage of the SOFTSWISS client support is the high speed of request responses and a convenient helpdesk service.
“Such research is very helpful for understanding in which direction to move further to improve our performance. We are pleased to see that our partners highly appreciate our work. This inspires us to make the Game Aggregator even better. We strive to be a reliable partner for our clients and provide them with quality service,” commented Tatyana Kaminskaya, Head of SOFTSWISS Game Aggregator.
Summarising the research, the most important reasons for choosing SOFTSWISS in general, and the Game Aggregator in particular, are a fast-growing content base, high-level client support, and prompt communication. The SOFTSWISS team notes that the results correspond to the brand positioning – being a reliable iGaming provider offering expert solutions and an excellent level of service. It is a vital conclusion in terms of evaluating not only a specific product but also the long-term strategy of the company.
“Ongoing work with clients and studying their needs is one of the most important tasks that the marketing department sets. Understanding the customer allows us to create innovative products, as well as to adapt and develop customer service to the highest level. And, of course, we are glad that the results of this study give us not only valuable insights but also show high satisfaction with both our products and service. More and more factors indicate that SOFTSWISS work standards are becoming the benchmark in the industry”, highlighted Valentina Bagniya, Chief Marketing Officer at SOFTSWISS.
About SOFTSWISS
SOFTSWISS is a widely-acclaimed iGaming expert supplying certified software solutions for managing gambling operations. The company has an international team, which counts 1000+ employees and has an official presence in Malta, Belarus, Poland and Georgia. SOFTSWISS holds a number of gaming licences, providing one-stop-shop iGaming solutions. The company has a vast product portfolio, which includes an Online Casino Platform, Game Aggregator with thousands of casino games, the Affilka affiliate platform, Sportsbook Platform and the Jackpot Aggregator. In 2013 SOFTSWISS was the first in the world to introduce a bitcoin-optimised online casino solution.
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Games Global
Games Global pays £3.15m in King Millions jackpots to three William Hill players
Games Global said it awarded more than £3.15 million in progressive jackpot prizes to three William Hill players during May, with each prize exceeding £1 million. The supplier announced the results on 15 June 2026.
According to Games Global, the three wins came on its King Millions
network: two were on Bass Cash Deluxe King Millions
, developed by Alchemy Gaming, and the third was on All For One Studios’ Coin Collect: Piggy Patrons
King Millions
.
Games Global said the May results contributed to a record month across its progressive jackpot networks, paying out more than £11 million across over 77,000 jackpot wins.
Ofir Gal-Mor, Senior Vice President of Customer Experience & Innovation at Games Global, said: “Games Global’s progressive networks continue to set industry benchmarks for jackpot content, and the three prizes awarded to William Hill players spotlight the quality and potential of King Millions
. Congratulations to each of them, and to every player who received one of 77,000 jackpots in May.”
Nicky Jones, Head of Gaming Retention at William Hill, added: “Providing customers with engaging and entertaining gaming experiences remains a key focus for William Hill, and Games Global’s jackpot content continues to be a popular part of that offering. We’re delighted to see three players enjoy huge jackpot wins during May, and hope there is more to come!”
The post Games Global pays £3.15m in King Millions jackpots to three William Hill players appeared first on EE Gaming | Global iGaming & Tech Intelligence Hub.
Casino Content
RubyPlay launches slots on Fanatics Casino in New Jersey
RubyPlay has partnered with Fanatics Casino to launch a selection of its online casino games on the operator’s New Jersey platform, the supplier said on 15th June 2026.
The rollout in the Garden State includes Mad Hit® Mr Coin, Immortal Ways® Magic Gems, and Mad Hit® Diamonds. RubyPlay said New Jersey remains a key part of its North American growth strategy, following its initial entry into the state in early 2025.
Dima Reiderman, CCO at RubyPlay, said: “Partnering with Fanatics Casino is a prime example of how we are growing in North America with tier-one brands. Expanding in New Jersey, where we first launched in the US, makes this a particularly meaningful step and reinforces our commitment to building long-term, high-value operator relationships in key regulated markets.
“Our approach is centred around a layered content ecosystem, built to support sustained engagement and performance over time. For operators like Fanatics Casino, this means access to a broader and more flexible content strategy, shaped by multiple studios, including Koala Games, Mad Hat Games, xSlots and Firerose, each focused on specific markets and audiences. As the North American market continues to evolve, that adaptability is becoming increasingly important, and partnerships like this highlight how our model is resonating with leading brands.”
Kieron Shaw, Sr. Manager, Casino Content for Fanatics Betting and Gaming added: “RubyPlay’s studio-led model provides a framework for deeper, longer-term player engagement, which is exactly what we are looking to achieve as we continue to build out our offering. Bringing renowned series like Mad Hit® and Immortal Ways® to our New Jersey customers is an exciting step, and we see strong potential in the partnership moving forward.”
Fanatics Casino is available only in Michigan, New Jersey, Pennsylvania and West Virginia, according to the company.
The post RubyPlay launches slots on Fanatics Casino in New Jersey appeared first on EE Gaming | Global iGaming & Tech Intelligence Hub.
Latest News
N1 Faces Polina Bogatko — Performance vs Partnership
What matters more in affiliate marketing: performance or partnerships? At first glance, the answer seems obvious. But in reality, one rarely exists without the other. Sustainable growth is built on trust, transparent communication, and a shared commitment to moving forward together.
In this new edition of N1 Faces, Polina Bogatko, Affiliate Manager at N1 Partners, shares how she quickly found her place in the industry, why stress management remains one of the most underrated skills in affiliate marketing, and what truly separates a strong partnership from just good cooperation.
How did you get into affiliate marketing, and when did you realise this was the industry you wanted to grow in?
I entered affiliate marketing from an Account Manager position. It was a completely new industry for me, so I set myself an ambitious goal: to dive in as quickly as possible and understand how everything worked.
I spent a lot of time diving into industry content, watching interviews, talking to colleagues, and absorbing new knowledge every day. Within just a month, I had grown into the Affiliate Manager role.
That was the moment I realised I had found the right industry for me. I enjoy the combination of analytics and communication, the challenge of solving complex problems, and the opportunity to work with different people. I’ve also always loved starting from scratch and pushing myself beyond my comfort zone – those challenges are what keep me motivated.
What brought you to N1 Partners, and why did the opportunity seem so attractive?
I’ve always been drawn to companies where you’re not just completing tasks but continuously learning and growing. When the opportunity to join N1 Partners came up, I was immediately impressed by the strength of the team, the business scale, and the company’s reputation within the industry.
What stood out most was the culture. Initiative, expertise, and professional growth are genuinely valued here, and that’s exactly the kind of environment where I wanted to build a long-term career.
Looking back at the start of your career, what turned out to be completely different from your expectations? And what advice would you give yourself during your first month on the job?
At the beginning, I assumed affiliate marketing was all about moving fast and seeing results quickly if you worked hard enough.
In reality, every meaningful achievement is backed by consistent, systematic work. It takes time to fully understand a product, build trust with affiliates, and develop a real feel for the market.
If I could go back to my first month, I would tell myself one simple thing: don’t rush and don’t stress if everything doesn’t click immediately. Success in this industry isn’t about quick wins — it’s about consistency, patience, and showing up every day. The more comfortable you are with the learning process, the faster you’ll get where you want to be.
What changes in affiliate marketing do you consider the most significant over the past few years?
In iGaming, one of the biggest shifts has been the impact of AI on advertising platforms and on the way traffic moderation works
Facebook and Google have become much more precise in analysing user behaviour, creatives, and campaign setups, which has significantly affected both PPC and Facebook traffic acquisition.
A few years ago, scaling campaigns through proven approaches and rapid testing was relatively straightforward. Today, algorithms identify risky patterns much faster, accounts face stricter restrictions, and moderation standards continue to tighten.
As a result, traffic acquisition has become more expensive, while finding stable, scalable campaign setups requires far more resources and expertise.
On one hand, this has made life more challenging for affiliates. On the other hand, the industry has become more mature and professional. Today, the biggest winners are those who can analyse data deeply, test hypotheses methodically, and build long-term strategies rather than simply chasing volume.
What separates a truly strong partnership from simply good cooperation?
A strong affiliate partnership isn’t just about everything running smoothly. It’s about both sides being genuinely invested in achieving a shared outcome.
A great affiliate manager doesn’t simply reply to messages — they understand what’s happening with the traffic, identify growth opportunities, and help solve challenges when they arise. At the same time, successful affiliates don’t jump between offers every few days; they give campaigns enough time to optimise and reach their full potential.
Trust, commitment, and ongoing collaboration are the foundations of any lasting partnership.
Has there been a person, case study, or experience that significantly influenced the way you work with partners?
For me, that person was my first team lead, Vlad Chernov, Deputy Head of Affiliates.
He laid the foundation for how I approach affiliate management today.
One of the most valuable lessons he taught me was to evaluate traffic objectively, without emotions or bias, and rely on data and logic instead.
His communication style also had a huge impact on me. He always emphasised providing structured, actionable feedback rather than opinions or gut feelings.
Most importantly, he taught me not to be influenced by promises or pressure and to stay focused on actual performance.
What do you consider the most underrated part of an affiliate manager’s job?
Stress management. From the outside, the role may seem like a combination of chats and calls, but in reality, you’re constantly balancing the interests of partners, products, and internal performance expectations.
The industry moves incredibly fast, and maintaining a clear head during periods of pressure or fluctuating KPIs is essential.
This is one of those professions where long-term success depends not only on knowledge and experience but also on your ability to stay mentally resilient.
What mistakes most often prevent long-term relationships from developing?
One of the most common mistakes is avoiding difficult conversations.
Instead of discussing challenges openly and finding solutions together, people often stay silent with frustration building over time.
In long-term partnerships, that’s especially dangerous. Any uncertainty or lack of transparency quickly turns into distrust.
It’s always more effective to address issues openly, even when the conversation is uncomfortable, and work toward a solution together.
What helps you stay energised and avoid burnout in an industry that changes every single day?
Energetic affiliates give me a lot of motivation.
There are partners I regularly speak with through calls and chats, and those conversations are always dynamic and engaging.
We can laugh about industry situations, get frustrated by market challenges together, and then switch straight into problem-solving mode.
That combination of genuine human connection and shared focus on results helps me maintain momentum and avoid burnout.
If you had to describe your job in affiliate marketing without using the words “traffic”, “affiliate”, or “conversion”, what would you say?
I’d say it’s about turning chaos into a structured system. You communicate, analyze behavior, test different approaches, and identify what drives results.
It’s a mix of fast decision-making, constant interaction, and the ongoing belief that every process can be improved by optimizing the right details.
If you weren’t in iGaming…?
I would probably move into events or project management. I enjoy fast-paced environments where you have to bring people, tasks, and deadlines together into a system that works. Events offer excitement and constant decision-making in real time, while project management provides more structure and process control — but both come with the same sense of ownership and responsibility for the final outcome. What attracts me in both fields is the combination of organization, accountability, and measurable results.
TOP-3
Which qualities do you value most in partners?
- Deep expertise
- Flexibility
- Responsiveness
Which skills are most important for an Affiliate Manager today?
- Analytical thinking
- Ability to adapt to new rules and changing conditions
- Negotiation skills
Which tools or habits can you not imagine your workday without?
- A calculator

- My personal Telegram notes chat where I keep everything important
- Affiliate launch pings!
Blitz
New affiliate or growing with an existing one?
Growing and scaling existing partnerships.
Intuition or analytics?
Analytics.
Calls or messages?
Messages every day, calls once a week.
High volume or predictable results?
High volume with controlled quality.
Cooperate with N1 Partners!
For affiliates who value transparent communication, long-term collaboration, and hands-on support, strong partnerships start with a team that is genuinely invested in your growth.
Whether you’re looking for new scaling opportunities, tailored commercial terms, or a high-converting offer to test, Polina would be happy to discuss a potential partnership.
N1 Partners is a multi-brand affiliate platform and direct advertiser that brings together more than 14 casino and sportsbook brands. The company operates across Tier-1 markets and offers competitive commercial terms, including CPA payouts of up to €700 and RevShare of up to 55%.
With more than 14,000 affiliates worldwide, N1 Partners is trusted for its transparency, flexibility, and partnership-first approach. Long-term relationships, quality communication, and a shared focus on performance remain at the core of cooperating with the company.
The post N1 Faces Polina Bogatko — Performance vs Partnership appeared first on EE Gaming | Global iGaming & Tech Intelligence Hub.
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