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SOFTSWISS Unveils Game Aggregator Client Satisfaction Survey Results

Published

4 years ago

May 12, 2022

Reading Time: 4 minutes

High-level client support at every stage of cooperation compared to competitors is one of the key advantages highlighted by the SOFTSWISS partners during the customer satisfaction survey conducted in January-February of 2022 by the leading evidence-based insights and consulting company Kantar Ukraine.

The main objectives of the research were to get insights on client expectations when choosing the iGaming software provider, discover product and workflow characteristics that are the most significant for partners, and disclose the level of satisfaction with SOFTSWISS solutions and services compared to competitor products. The survey was conducted among partners of the SOFTSWISS Game Aggregator, one of the most demanded products in the company’s portfolio.

Survey results: Industry insights

According to the research, the crucial functional reasons for choosing a business partner in the iGaming industry are the following:

Wide range of games
Flexibility in discussing terms of service
Quick response and resolution of issues

At the same time, the characteristics which have low importance are the availability of licences and certifications for regulated markets and overall positive reviews about the company.

As for the emotional characteristics which influence the decision, the top 3 became:

Simple and quick communication with the [account] manager
Offers you services and products that meet the needs of your company
Long-term partnerships

The least important emotional attribute is the software partner’s prestige.

Based on the survey, clients cite the main reasons to terminate the business relationship would be poor quality or lengthy request resolution, lack of involvement of a company representative in resolving issues, as well as lack of additional technical features and functionality. Another significant motive that could cause clients to stop cooperation is bad-quality support.

As stated in the research, SOFTSWISS partners also highlighted the top 3 most important functional characteristics of the game aggregator:

Stable access to games
Fast response to unscheduled malfunctions
Experienced integration support and further support from the game aggregator team

In addition, clients noted that they received “timely communication about the changes in the API” and were promptly notified about new “API technical opportunities”.

SOFTSWISS overview

The results of the survey showed that 90% of Game Aggregator clients are satisfied with the products they use from SOFTSWISS. They pointed out that the most significant characteristics they considered when choosing SOFTSWISS were:

Prompt and quality communication at different stages of the joint work
Variety of games
Flexible terms of service
Easy integration process

These characteristics are in line with what SOFTSWISS aims to deliver to clients. This convergence allows us to say that SOFTSWISS meets the key expectations of industry players. The status of the company as a reliable partner is also confirmed by the fact that customers use several SOFTSWISS products at the same time. Along with the Game Aggregator, SOFTSWISS partners most often purchase the affiliate management platform Affilka. 55% of SOFTSWISS Game Aggregator clients have integrated the affiliate tracking software and are highly satisfied with it.

Client Opinion: Game Aggregator Characteristics

As reported in the research, the overall satisfaction index of the SOFTSWISS Game Aggregator is 8.2 which is an excellent result. Such a high level of client satisfaction demonstrates SOFTSWISS’ focus on meeting client needs and providing top service that is efficient and appreciated by partners. The SOFTSWISS Game Aggregator received a high score for each of the crucial characteristics which were pointed out by the industry players in terms of choosing this kind of product (on a scale of 1-10, where 1 is the least important and 10 is the most important):

Stable access to games – 9.0
Timely notifications about planned work – 9.0
Quick response to unscheduled problems (notifications, solution speed) – 8.8
High-level of integration support and further support from the Game Aggregator team – 8.5

It is worth noting that the SOFTSWISS Game Aggregator received the highest score for the most significant feature for clients, namely, stable access to games.

When examining the survey results related to the level of service support, the numbers display that client service is higher than that of competitors, which is an essential achievement for the team:

SOFTSWISS – 7.9
Competitors – 7.4

The most outstanding advantage of the SOFTSWISS client support is the high speed of request responses and a convenient helpdesk service.

“Such research is very helpful for understanding in which direction to move further to improve our performance. We are pleased to see that our partners highly appreciate our work. This inspires us to make the Game Aggregator even better. We strive to be a reliable partner for our clients and provide them with quality service,” commented Tatyana Kaminskaya, Head of SOFTSWISS Game Aggregator.

Summarising the research, the most important reasons for choosing SOFTSWISS in general, and the Game Aggregator in particular, are a fast-growing content base, high-level client support, and prompt communication. The SOFTSWISS team notes that the results correspond to the brand positioning – being a reliable iGaming provider offering expert solutions and an excellent level of service. It is a vital conclusion in terms of evaluating not only a specific product but also the long-term strategy of the company.

“Ongoing work with clients and studying their needs is one of the most important tasks that the marketing department sets. Understanding the customer allows us to create innovative products, as well as to adapt and develop customer service to the highest level. And, of course, we are glad that the results of this study give us not only valuable insights but also show high satisfaction with both our products and service. More and more factors indicate that SOFTSWISS work standards are becoming the benchmark in the industry”, highlighted Valentina Bagniya, Chief Marketing Officer at SOFTSWISS.

About SOFTSWISS

SOFTSWISS is a widely-acclaimed iGaming expert supplying certified software solutions for managing gambling operations. The company has an international team, which counts 1000+ employees and has an official presence in Malta, Belarus, Poland and Georgia. SOFTSWISS holds a number of gaming licences, providing one-stop-shop iGaming solutions. The company has a vast product portfolio, which includes an Online Casino Platform, Game Aggregator with thousands of casino games, the Affilka affiliate platform, Sportsbook Platform and the Jackpot Aggregator. In 2013 SOFTSWISS was the first in the world to introduce a bitcoin-optimised online casino solution.

Cash Collect Mechanic

Red Papaya Launches Nova Blast Ultra: A Cosmic Slot Adventure via Microgaming

Published

1 hour ago

January 16, 2026

Wladimir P.

red-papaya-launches-nova-blast-ultra:-a-cosmic-slot-adventure-via-microgaming

Red Papaya, the vibrant flagship studio powered by Microgaming, has officially launched its latest blockbuster title: Nova Blast Ultra. Strapping players into a high-octane journey to the farthest reaches of the galaxy, this cosmic release blends high-end cinematic production with a suite of volatile mechanics.

Set against a backdrop of radiant space diamonds and blazing asteroid fields, the game promises a “white-knuckle ride” through deep space, where galactic wins shine brighter than the stars.

Interstellar Mechanics & Dazzling Rewards

Nova Blast Ultra is engineered to deliver futuristic precision and explosive potential. The game features an expansive 6,400 ways to win, ensuring constant action across the reels.

Key gameplay features include:

Nova Blast Cash & Jackpot Collection: A futuristic evolution of the popular collection mechanic. Hidden within the nebula-rich treasure zones are five static Jackpots, with the top prize reaching a stellar 2,500x the bet.
Energy Core Multipliers: Collect Energy Cores to boost your Cash Multiplier. In the base game, multipliers reach up to 5x, while the Free Spins round rockets this potential up to 10x.
Nova Blast Respins: Trigger enhanced respins that clear the board for the coveted Cash and Jackpot symbols, supercharged by Random Multiplier Energy.

Choose Your Orbit: Quantum Customization

For players seeking full control over their mission, landing Bonus symbols or filling the Quantum Meter triggers the Choose Your Nova Blast Free Spins. This feature allows players to select their own orbit, balancing the number of Free Spins against the frequency of Cash symbols.

The “space storm” intensifies during this round, where retriggers and surge respins work together to push the Cash Multiplier toward its dazzling 10x peak.

A New Standard for High-Production Slots

The high-stakes gameplay is complemented by out-of-this-world animations and a pulsating electronic soundtrack that keeps the momentum high.

Madelein Ozok, Head of Studio at Red Papaya, commented on the launch:

“Nova Blast Ultra is our most explosive slot to date. It captures the essence of Red Papaya—thrilling gameplay, big sound, and striking animations. We’ve combined creativity with deep data analytics to ensure this hits the mark with players spin after spin. We can’t wait to see it navigate its way to the top of casino lobbies.”

The post Red Papaya Launches Nova Blast Ultra: A Cosmic Slot Adventure via Microgaming appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

Continent 8 Technologies

Continent 8 and CEO Michael Tobin claim number one spot in GamblingIQ’s global ‘Security 10’ rankings

Published

9 hours ago

January 16, 2026

Wladimir P.

continent-8-and-ceo-michael-tobin-claim-number-one-spot-in-gamblingiq’s-global-‘security-10’-rankings

Continent 8 Technologies, a leading provider of cutting-edge managed IT solutions designed for the global iGaming and online sports betting industry, has been named number one in GamblingIQ’s prestigious ‘Security 10’ global rankings. CEO Michael Tobin is recognised as the top industry leader in security, trust and data integrity.

This accolade reinforces Continent 8’s position as the trusted provider of data centre services, cloud hosting, private connectivity, and cybersecurity solutions, underscoring its commitment to safeguarding operators, suppliers, and players in an increasingly complex and regulated digital landscape.

Continent 8 is the partner of choice for hundreds of leading operators, suppliers, and platform providers worldwide. From tier-one brands to emerging innovators, these companies depend on Continent 8’s secure, compliant, and resilient infrastructure to power their businesses and protect their players. Customers include FanDuel, Kambi, Sportingtech, Playtech, DraftKings, Alea, BetMGM, and more.

GamblingIQ stated: ‘Michael Tobin is one of gambling’s rare figures who combines respect with genuine popularity: a feat almost impossible in an industry as volatile and scrutinised as ours. His reputation isn’t built on flash or hype, but on steady, practical leadership, curiosity about technology, and an ability to make complex challenges seem manageable. Operators, regulators, suppliers and colleagues value his clarity, his evidence-backed thinking, and his long-term approach to partnerships. After nearly 30 years, his standing signals more than success: it reflects consistency of character, reliability and a human touch in a sector that often forgets both.’

Michael Tobin, CEO and Founder of Continent 8 Technologies, commented: “Security and trust are the cornerstones of iGaming – they are the principles on which I founded Continent 8. This recognition from GamblingIQ is a testament to our team’s relentless focus on safeguarding the industry and enabling our customers to innovate with confidence. Congratulations to all the other companies listed in the Security 10.”

The post Continent 8 and CEO Michael Tobin claim number one spot in GamblingIQ’s global ‘Security 10’ rankings appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

Barcelona

PRAGMATIC PLAY TO SHOWCASE STAR-STUDDED 2026 LINEUP AT ICE BARCELONA

Published

9 hours ago

January 16, 2026

Wladimir P.

pragmatic-play-to showcase star-studded-2026-lineup-at-ice-barcelona

Pragmatic Play, a leading content supplier to the iGaming industry, is set to unveil its 2026 multi-vertical product roadmap at ICE Barcelona, spotlighting major new slot releases and live casino launches alongside the latest season of its industry-leading Drops & Wins promotional tool.

The exhibition will mark the start of what promises to be another standout year for Pragmatic Play, following a record-breaking 2025 in which the provider launched more than 100 network slots, expanded its dynamic game show portfolio, and entered a new vertical with its arcade collection.

A show-stopping stand designed to deliver a fully integrated experience, spanning more than 1,750m² and featuring 100 screens powered by over 150 million pixels, including two giant displays, will bring Pragmatic Play’s characters to life. The centrepiece will be a striking candy cascade featuring more than one tonne of sweet treats, alongside a dedicated Pragmatic Play Sports zone, housing famous football memorabilia.

Over the past 12 months, Pragmatic Play has reinforced its localisation strategy by rolling out more than 150 new live dealer tables, 55 of which are localised for specific markets, supported by the opening of new studios in Serbia and Colombia. This has been complemented by the first-class Smart Studio technology, which has delivered over 800 bespoke tables for prominent operators.

Live Casino remains a major focus for the business, and following recent studio openings in Serbia and Colombia, there are plans to open additional Live Casino studios in 2026, including one in Brazil.

Pragmatic Play’s expansive portfolio will be on full display across stands 2P30, 2P50, and 2P70, featuring headline slots Jelly Express and Sugar Rush Super Scatter, which further strengthen its sweet-themed collection, Joker’s Jewels Hold & Spin, the latest iteration of its timeless franchise, and Zeus vs Hades – Gods of War 250, a sequel to its hugely successful 2023 title.

The provider will also debut the upcoming Gates of Olympus Roulette, taking the popular Greek mythology IP into a new vertical and building on the momentum of numerous high-profile game show releases in 2025, including Fortune Roulette, Money Time, and Mega Roulette 3000. This will feature amongst a stellar live casino lineup that includes Color Game Bonanza, Crystal Roulette, and the provider’s all new Flow Blackjack tables, which aim to redefine the blackjack experience by reimagining the classic game through contemporary design.

Alongside its core verticals, Pragmatic Play will also spotlight additions to its arcade portfolio, including Plinko+ and Chicken+, a fast-paced, retro-style title built around simple gameplay and risk-reward cash-out mechanics.

Further supplementing its portfolio, Pragmatic Play will spotlight the latest season of Drops & Wins. Offering up to €25,000,000 in Weekly Wheel Drops and Daily Tournaments – the largest provider-funded prize pool in the industry – Drops & Wins underscores the supplier’s ongoing drive to deliver tangible value to its global partners and their players.

Pragmatic Play Sports will also be in attendance, shining a light on its rapidly expanding sportsbook offering. The brand is promising a hive of activity throughout the conference, including an intimate Q&A with football legend Clarence Seedorf on Monday 19^th at 2pm, hosted by Sky Sports presenter Polly James.

Pragmatic Play’s showstopping presence at ICE Barcelona outlines its 2026 ambitions, as it continues to push boundaries in betting and gaming innovation, setting new benchmarks for industry service.

Irina Cornides, Chief Operating Officer at Pragmatic Play, said: “2025 was a landmark year for Pragmatic Play, with our strength across multiple product verticals reflected in record player activity and the receipt of 39 industry awards.

“2026 is shaping up to be another exceptional year, and it all starts at ICE Barcelona. We’re looking forward to showcasing our newest games, including Chicken+, Jelly Express, Color Game, and Fortune of Olympus Roulette, and demonstrating how we plan to deliver bigger, bolder, and more exciting experiences for our partners and their players.”

The post PRAGMATIC PLAY TO SHOWCASE STAR-STUDDED 2026 LINEUP AT ICE BARCELONA appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.