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SOFTSWISS Unveils Game Aggregator Client Satisfaction Survey Results
High-level client support at every stage of cooperation compared to competitors is one of the key advantages highlighted by the SOFTSWISS partners during the customer satisfaction survey conducted in January-February of 2022 by the leading evidence-based insights and consulting company Kantar Ukraine.
The main objectives of the research were to get insights on client expectations when choosing the iGaming software provider, discover product and workflow characteristics that are the most significant for partners, and disclose the level of satisfaction with SOFTSWISS solutions and services compared to competitor products. The survey was conducted among partners of the SOFTSWISS Game Aggregator, one of the most demanded products in the company’s portfolio.
Survey results: Industry insights
According to the research, the crucial functional reasons for choosing a business partner in the iGaming industry are the following:
- Wide range of games
- Flexibility in discussing terms of service
- Quick response and resolution of issues
At the same time, the characteristics which have low importance are the availability of licences and certifications for regulated markets and overall positive reviews about the company.
As for the emotional characteristics which influence the decision, the top 3 became:
- Simple and quick communication with the [account] manager
- Offers you services and products that meet the needs of your company
- Long-term partnerships
The least important emotional attribute is the software partner’s prestige.
Based on the survey, clients cite the main reasons to terminate the business relationship would be poor quality or lengthy request resolution, lack of involvement of a company representative in resolving issues, as well as lack of additional technical features and functionality. Another significant motive that could cause clients to stop cooperation is bad-quality support.
As stated in the research, SOFTSWISS partners also highlighted the top 3 most important functional characteristics of the game aggregator:
- Stable access to games
- Fast response to unscheduled malfunctions
- Experienced integration support and further support from the game aggregator team
In addition, clients noted that they received “timely communication about the changes in the API” and were promptly notified about new “API technical opportunities”.
SOFTSWISS overview
The results of the survey showed that 90% of Game Aggregator clients are satisfied with the products they use from SOFTSWISS. They pointed out that the most significant characteristics they considered when choosing SOFTSWISS were:
- Prompt and quality communication at different stages of the joint work
- Variety of games
- Flexible terms of service
- Easy integration process
These characteristics are in line with what SOFTSWISS aims to deliver to clients. This convergence allows us to say that SOFTSWISS meets the key expectations of industry players. The status of the company as a reliable partner is also confirmed by the fact that customers use several SOFTSWISS products at the same time. Along with the Game Aggregator, SOFTSWISS partners most often purchase the affiliate management platform Affilka. 55% of SOFTSWISS Game Aggregator clients have integrated the affiliate tracking software and are highly satisfied with it.
Client Opinion: Game Aggregator Characteristics
As reported in the research, the overall satisfaction index of the SOFTSWISS Game Aggregator is 8.2 which is an excellent result. Such a high level of client satisfaction demonstrates SOFTSWISS’ focus on meeting client needs and providing top service that is efficient and appreciated by partners. The SOFTSWISS Game Aggregator received a high score for each of the crucial characteristics which were pointed out by the industry players in terms of choosing this kind of product (on a scale of 1-10, where 1 is the least important and 10 is the most important):
- Stable access to games – 9.0
- Timely notifications about planned work – 9.0
- Quick response to unscheduled problems (notifications, solution speed) – 8.8
- High-level of integration support and further support from the Game Aggregator team – 8.5
It is worth noting that the SOFTSWISS Game Aggregator received the highest score for the most significant feature for clients, namely, stable access to games.
When examining the survey results related to the level of service support, the numbers display that client service is higher than that of competitors, which is an essential achievement for the team:
- SOFTSWISS – 7.9
- Competitors – 7.4
The most outstanding advantage of the SOFTSWISS client support is the high speed of request responses and a convenient helpdesk service.
“Such research is very helpful for understanding in which direction to move further to improve our performance. We are pleased to see that our partners highly appreciate our work. This inspires us to make the Game Aggregator even better. We strive to be a reliable partner for our clients and provide them with quality service,” commented Tatyana Kaminskaya, Head of SOFTSWISS Game Aggregator.
Summarising the research, the most important reasons for choosing SOFTSWISS in general, and the Game Aggregator in particular, are a fast-growing content base, high-level client support, and prompt communication. The SOFTSWISS team notes that the results correspond to the brand positioning – being a reliable iGaming provider offering expert solutions and an excellent level of service. It is a vital conclusion in terms of evaluating not only a specific product but also the long-term strategy of the company.
“Ongoing work with clients and studying their needs is one of the most important tasks that the marketing department sets. Understanding the customer allows us to create innovative products, as well as to adapt and develop customer service to the highest level. And, of course, we are glad that the results of this study give us not only valuable insights but also show high satisfaction with both our products and service. More and more factors indicate that SOFTSWISS work standards are becoming the benchmark in the industry”, highlighted Valentina Bagniya, Chief Marketing Officer at SOFTSWISS.
About SOFTSWISS
SOFTSWISS is a widely-acclaimed iGaming expert supplying certified software solutions for managing gambling operations. The company has an international team, which counts 1000+ employees and has an official presence in Malta, Belarus, Poland and Georgia. SOFTSWISS holds a number of gaming licences, providing one-stop-shop iGaming solutions. The company has a vast product portfolio, which includes an Online Casino Platform, Game Aggregator with thousands of casino games, the Affilka affiliate platform, Sportsbook Platform and the Jackpot Aggregator. In 2013 SOFTSWISS was the first in the world to introduce a bitcoin-optimised online casino solution.
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N1 SEO Traffic Cup: Multiply Your Traffic & Unlock Luxury Rewards
The N1 SEO Traffic Cup, the first tournament in the global N1 Traffic Cups series by N1 Partners, is approaching its midpoint, and competition between teams is getting stronger. Participants continue scaling volumes, refining their strategies, and actively adding new brands to boost their N1 Cup Score and secure positions in the reward tiers.
More than 200 teams are still in the game, striving to achieve KPIs to gain participant status and reach the prize levels.
Win Big with N1 Partners
The prize pool of the N1 SEO Traffic Cup is one of the most extensive and flexible in the industry. Participants are grouped into performance-based levels: the more points they earn, the greater the rewards, and each team can choose a prize or cash equivalent from their level.
Level 1 (7,000+ points) – €25,000 per team
- VIP experience at the Formula 1 Monaco Grand Prix
- Trip to a FIFA World Cup 2026 match in the USA
- 7 nights in the Maldives with business class flights
- Rolex Cosmograph Daytona
- BMW S 1000 XR motorbike
- Hublot Unico Titanium
Level 2 (3,500–6,999 points) – €15,000 per team
- One week of golf at Monte Rei with a private villa stay
- Private island getaway in the Seychelles (Four Seasons Desroches Island)
- Ducati Monster motorbike
- Bottega Veneta travel kit
Level 3 (1,500–3,499 points) – €7,000 per team
- Zero-gravity flight (90 minutes)
- Custom Luxury ski or snowboard gear set of your choice
- Balenciaga Snowboard
- Cartier Juste un Clou bracelet
- Kronos Massage Chair
Level 4 (500–1,499 points) – €5,000 per team
- Apple Vision Pro
- MacBook Pro M4
- Cartier LOVE ring
- Pioneer OPUS-QUAD DJ system
- Sonos Arc Ultra home audio system
- Dior beauty set
Participant Giveaways
Even if a team doesn’t reach a reward level, the opportunity doesn’t end there. Bringing just 20 FTD on any brand unlocks participant status and access to a separate prize draw, featuring PlayStation 5 Pro, iPhone 17 Pro Max, and exclusive N1 Partners merch.
This means you still have a real chance to win prizes, even with a late start or smaller volumes.
How to increase your chances of winning
The key tournament metric is the N1 Cup Score, calculated as: FTD × brand coefficient.
The coefficient depends on how many brands you run:
- 1 brand – 1x
- 2–3 brands – 2x
- 4+ brands – 5x
This means teams that diversify traffic across multiple products gain a strong strategic advantage and scale results much faster.
Why join the race now
The final stage of the tournament is not just about holding positions. It’s the perfect moment to rethink your strategy, test new approaches, and maximize the value of your current traffic.
Late entry is no longer a limitation. With the right approach to brands and GEOs, teams can quickly scale FTD and break into the reward tiers.
Period: March 1 – April 30, 2026
Results announcement: by May 10
Entry: from 20 FTD per brand
N1 Partners means:
- 14+ casino and sportsbook brands with up to 70% Reg2Dep
- 10+ Tier-1 GEOs
- CPA up to €700 and RevShare up to 45% + NNCO for top partners
Be number one with N1.
AI
The Playa for Slotegrator: why personalized player experiences are the future of growth
As player expectations rise, generic casino lobbies are no longer enough — AI-driven personalization is becoming essential to engage, retain, and grow audiences.
In this evolving landscape, The Playa is positioning itself at the forefront of iGaming personalization. Slotegrator spoke with Viktoriia Grygorenko, CEO, about the company’s journey, emerging industry trends, and how data-driven experiences can boost revenue by up to 25%, and often beyond.
Founded at the intersection of artificial intelligence and iGaming, The Playa started as a small experimental project and quickly grew into a full-scale platform. Today, the company delivers solutions across the entire player lifecycle — from lobby personalization and acquisition intelligence to VIP insights and retention optimization — serving operators with a monthly GGR of over $10 million.
According to Viktoriia, the industry has long underutilized one of its most valuable assets: player data. “iGaming generates enormous amounts of behavioral data — from game preferences to betting patterns — but most operators still rely on basic segmentation,” she explains. “That’s a missed opportunity.”
The gap is even more obvious compared to global entertainment platforms competing for audience attention. As Viktoriia points out, top companies invest billions in learning what their users want and delivering it instantly, while many online casinos offer identical experiences to all players. However, the industry is beginning to catch up.
Internal research by The Playa shows that 77% of iGaming companies leaders believe AI will be a key competitive advantage within the next two to three years. At the same time, major operators are rapidly expanding their data science capabilities — a clear signal of where the market is heading.
Beyond technology, player behavior itself is evolving. A new generation of users is entering the market, bringing different expectations around user experience. Behavioral data can reveal differences in preferences and risk patterns — opening the door to more effective personalization strategies.
Looking ahead to 2026, Viktoriia highlights three major trends shaping the industry: a stronger focus on retention, the rise of true one-to-one personalization, and a redefinition of loyalty. Retention, in particular, is becoming critical as rising acquisition costs and tighter regulations put pressure on margins.
Read the full interview to discover how The Playa is transforming player experiences with AI-driven personalization and why growth in iGaming depends on understanding players at every step of their journey.
Contact Slotegrator to learn how customized solutions can help grow your business.
Slotegrator
ABOUT THE COMPANY
Since 2012, Slotegrator has been one of the iGaming industry’s leading software and business solution providers for online casino and sportsbook operators.
The company’s main focus is software development and support for online casino platforms, as well as the integration of game content and payment systems.
The company works with licensed game developers and offers a vast portfolio of casino content: slots, live casino games, poker, virtual sports, table games, lotteries, casual games, and data feeds for betting.
Slotegrator also provides consulting services in gambling license acquisition and business incorporation.
ABOUT THE PLAYA
The Playa is a leading iGaming company specializing in AI-powered personalization solutions, enabling operators to deliver tailored player experiences across the full lifecycle — from lobby personalization and acquisition intelligence to VIP insights and retention optimization.
Through advanced behavioral profiling and personalized player recommendations, the company provides iGaming operators with the tools they need to grow, retain players, and maximize revenue.
The post The Playa for Slotegrator: why personalized player experiences are the future of growth appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
ELA Games
2026 SiGMA Americas Awards Features ELA Games in Two Major Categories
ELA Games, the innovative slot developer, has secured nominations in two prominent categories at the upcoming SiGMA Americas Awards, one of the most prestigious events on the Latin American iGaming calendar.
The awards celebrate creativity, technical excellence, and market impact among the industry’s leading suppliers and operators. These nominations highlight ELA Games’ growing influence and its ability to create engaging slot content that resonates with players across Latin America and beyond.
ELA Games’ Nominations:
- Delegate Vote: Best Game Studio 2026
ELA Games is in the running for Best Game Studio, recognizing studios that make a significant impact on their local industry through innovative design, technical expertise, and creative excellence. - Public Vote: Most Played Game – Joker Winpot
The studio’s fan-favorite slot, Joker Winpot, has been nominated for Most Played Game. Departing from classic themes, Joker Winpot delivers high-energy gameplay, featuring a strikingly animated Joker and the strategic, interactive Winpot feature that has captivated players worldwide.
“It’s always an honor to be recognized by SiGMA, particularly in a region where we’ve focused so much effort,” said Marharyta Yerina, Managing Director at ELA Games. “Being nominated for Best Game Studio in Latin America shows that our games are resonating with local operators. Joker Winpot’s public vote nomination further proves that the interactivity of Winpot is appreciated globally, exactly as we intended.”
The winners will be revealed at the BiS SiGMA South America Expo, hosted at the Transamerica Expo Center in São Paulo, Brazil, from April 6 to 9, 2026. The official awards night will take place on April 6.
Voting is open until March 30, and players and iGaming enthusiasts are encouraged to visit the official SiGMA website to cast their votes for ELA Games and Joker Winpot.
The post 2026 SiGMA Americas Awards Features ELA Games in Two Major Categories appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
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