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SOFTSWISS Unveils Game Aggregator Client Satisfaction Survey Results
High-level client support at every stage of cooperation compared to competitors is one of the key advantages highlighted by the SOFTSWISS partners during the customer satisfaction survey conducted in January-February of 2022 by the leading evidence-based insights and consulting company Kantar Ukraine.
The main objectives of the research were to get insights on client expectations when choosing the iGaming software provider, discover product and workflow characteristics that are the most significant for partners, and disclose the level of satisfaction with SOFTSWISS solutions and services compared to competitor products. The survey was conducted among partners of the SOFTSWISS Game Aggregator, one of the most demanded products in the company’s portfolio.
Survey results: Industry insights
According to the research, the crucial functional reasons for choosing a business partner in the iGaming industry are the following:
- Wide range of games
- Flexibility in discussing terms of service
- Quick response and resolution of issues
At the same time, the characteristics which have low importance are the availability of licences and certifications for regulated markets and overall positive reviews about the company.
As for the emotional characteristics which influence the decision, the top 3 became:
- Simple and quick communication with the [account] manager
- Offers you services and products that meet the needs of your company
- Long-term partnerships
The least important emotional attribute is the software partner’s prestige.
Based on the survey, clients cite the main reasons to terminate the business relationship would be poor quality or lengthy request resolution, lack of involvement of a company representative in resolving issues, as well as lack of additional technical features and functionality. Another significant motive that could cause clients to stop cooperation is bad-quality support.
As stated in the research, SOFTSWISS partners also highlighted the top 3 most important functional characteristics of the game aggregator:
- Stable access to games
- Fast response to unscheduled malfunctions
- Experienced integration support and further support from the game aggregator team
In addition, clients noted that they received “timely communication about the changes in the API” and were promptly notified about new “API technical opportunities”.
SOFTSWISS overview
The results of the survey showed that 90% of Game Aggregator clients are satisfied with the products they use from SOFTSWISS. They pointed out that the most significant characteristics they considered when choosing SOFTSWISS were:
- Prompt and quality communication at different stages of the joint work
- Variety of games
- Flexible terms of service
- Easy integration process
These characteristics are in line with what SOFTSWISS aims to deliver to clients. This convergence allows us to say that SOFTSWISS meets the key expectations of industry players. The status of the company as a reliable partner is also confirmed by the fact that customers use several SOFTSWISS products at the same time. Along with the Game Aggregator, SOFTSWISS partners most often purchase the affiliate management platform Affilka. 55% of SOFTSWISS Game Aggregator clients have integrated the affiliate tracking software and are highly satisfied with it.
Client Opinion: Game Aggregator Characteristics
As reported in the research, the overall satisfaction index of the SOFTSWISS Game Aggregator is 8.2 which is an excellent result. Such a high level of client satisfaction demonstrates SOFTSWISS’ focus on meeting client needs and providing top service that is efficient and appreciated by partners. The SOFTSWISS Game Aggregator received a high score for each of the crucial characteristics which were pointed out by the industry players in terms of choosing this kind of product (on a scale of 1-10, where 1 is the least important and 10 is the most important):
- Stable access to games – 9.0
- Timely notifications about planned work – 9.0
- Quick response to unscheduled problems (notifications, solution speed) – 8.8
- High-level of integration support and further support from the Game Aggregator team – 8.5
It is worth noting that the SOFTSWISS Game Aggregator received the highest score for the most significant feature for clients, namely, stable access to games.
When examining the survey results related to the level of service support, the numbers display that client service is higher than that of competitors, which is an essential achievement for the team:
- SOFTSWISS – 7.9
- Competitors – 7.4
The most outstanding advantage of the SOFTSWISS client support is the high speed of request responses and a convenient helpdesk service.
“Such research is very helpful for understanding in which direction to move further to improve our performance. We are pleased to see that our partners highly appreciate our work. This inspires us to make the Game Aggregator even better. We strive to be a reliable partner for our clients and provide them with quality service,” commented Tatyana Kaminskaya, Head of SOFTSWISS Game Aggregator.
Summarising the research, the most important reasons for choosing SOFTSWISS in general, and the Game Aggregator in particular, are a fast-growing content base, high-level client support, and prompt communication. The SOFTSWISS team notes that the results correspond to the brand positioning – being a reliable iGaming provider offering expert solutions and an excellent level of service. It is a vital conclusion in terms of evaluating not only a specific product but also the long-term strategy of the company.
“Ongoing work with clients and studying their needs is one of the most important tasks that the marketing department sets. Understanding the customer allows us to create innovative products, as well as to adapt and develop customer service to the highest level. And, of course, we are glad that the results of this study give us not only valuable insights but also show high satisfaction with both our products and service. More and more factors indicate that SOFTSWISS work standards are becoming the benchmark in the industry”, highlighted Valentina Bagniya, Chief Marketing Officer at SOFTSWISS.
About SOFTSWISS
SOFTSWISS is a widely-acclaimed iGaming expert supplying certified software solutions for managing gambling operations. The company has an international team, which counts 1000+ employees and has an official presence in Malta, Belarus, Poland and Georgia. SOFTSWISS holds a number of gaming licences, providing one-stop-shop iGaming solutions. The company has a vast product portfolio, which includes an Online Casino Platform, Game Aggregator with thousands of casino games, the Affilka affiliate platform, Sportsbook Platform and the Jackpot Aggregator. In 2013 SOFTSWISS was the first in the world to introduce a bitcoin-optimised online casino solution.
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1spin4win to exhibit and join a panel discussion at the iGaming AFRIKA Summit 2026
The conference will take place from May 4 to 5, 2026, in Nairobi, Kenya. 1spin4win delegates will join over 3,500 iGaming professionals for two days of networking, trend exploration, and knowledge exchange.
The provider will attend with a branded Stand E11 showcasing its portfolio of over 200 classic slots. Designed to drive strong player retention and engagement, their games stand out for their simple, intuitive gameplay and proven mechanics, including Hold and Win, an option especially popular in Kenya. Additionally, 1spin4win titles are fully compatible with mobile devices and run smoothly even on weaker internet connections.
For the studio, the event marks another step in reinforcing its standing in the African markets by strengthening relationships with existing partners and exploring new collaboration opportunities. Among their growing network of 1,000 global clients are international brands with a strong presence in the region, such as BC.Game, 1xBet, 22bet, N1bet, and 1win.
This momentum is reflected in the company’s recent performance in Africa. In 2025, 1spin4win saw GGR surge 11.8x, while bets increased 9.2x. This growth has continued into 2026. Comparing the first three months of 2026 with the last three months of 2025, bets rose by a further 9.73%, while player numbers climbed by 8.23%.
As part of the iGA Summit, participants can join expert-led discussions on key trends shaping the future of the African iGaming market. Among the speakers will be Jaime Carvajal, Business Development Manager at 1spin4win. On the second day of the event, he will take part in a panel discussion on Best-Selling Games and Sportsbook or Casino Platforms in Africa. Jaime will share his expertise and insights into popular slot trends in the region and answer audience questions.
Another highlight of the conference is the awards ceremony on May 4, where the winners of the iGA Awards 2026 will be announced. 1spin4win is also in the running, nominated for Online Slot Supplier of the Year in recognition of excellence and innovation in the African iGaming industry.
Jaime Carvajal, Business Development Manager at 1spin4win, commented, “At 1spin4win, we’re excited to be part of one of the biggest iGaming gatherings in Africa. We look forward to reconnecting with our partners, engaging with industry peers, and showcasing our diverse classic portfolio. We believe our games, already proven across global markets, are a strong fit for Africa, meeting the needs of both players and operators.”
About 1spin4win
1spin4win is an established game provider founded in May 2021 by ambitious developers with over 15 years of experience in the gambling industry. Since its inception, the company has expanded its portfolio to include over 200 classic online slots, all characterized by quality mathematics, transparent mechanics, and well-balanced gameplay — key factors that drive strong player retention. The studio aims to release an average of four new games each month in 2026 and offers effective promotional tools for casino operators to help them enhance player loyalty.
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Boomerang Partners have announced the main prize for the first stage of their annual Golden Boomerang Awards tournament – a trip to the Wimbledon Championships
It’s time to reveal the cards for the first prize for participants of the Golden Boomerang Awards, the annual affiliate traffic tournament from Boomerang Partners. The winner of the first stage (Kickoff), which runs from April 3 to June 9, 2026, will be able to attend the Wimbledon Championships (June 29 – July 12, 2026).
The status of Wimbledon
Wimbledon is one of the most prestigious and oldest tennis competitions in the world, one of the four Grand Slam tournaments. It is held annually in June–July in London on grass courts. Wimbledon is known for its traditions (including a strict all-white dress code for players) and a unique atmosphere. Winning Wimbledon is considered one of the highest achievements in professional tennis. This tournament is the benchmark of status and prestige.
Through participation in the Golden Boomerang Awards 2026, affiliate teams get a unique opportunity to attend a top-tier sporting event in the world. But it’s important to remember that this prize is tied exclusively to the first stage of the Golden Boomerang Awards. Affiliate teams that miss the Kickoff will lose their chance at Wimbledon forever. Stage 2 will have a different prize.
Key sports events during the first stage
The first stage of the Golden Boomerang Awards 2026 falls during a busy period for sports. It includes the NHL and NBA playoffs, the final matches of European football competitions, and the end of domestic league seasons, as well as the KHL playoffs and the IIHF World Championship. Events like the World Team Table Tennis Championships and Roland Garros also take place during this time. So, affiliates have a strong run of major events to work with.
How to participate
All Golden Boomerang Awards participants who join the tournament before or during the first stage (April 3 – June 9, 2026) can compete for the trip to Wimbledon Championships. The earlier a team registers, the more points it can accumulate. To do this, they must drive traffic to brands within Boomerang Partners’ client portfolio. In the first stage, participants will receive 2 points for each Sport FTD and 1 point for each Casino FTD.
Bonus mechanics
Boomerang Partners has prepared bonus mechanics for participants in the Golden Boomerang Awards. These allow affiliate teams to significantly improve their position on the leaderboard and catch up with – or even overtake – the leaders, even if they joined the tournament later:
- Last Minutes Winner: 3x points on all points during the final 7 days of the stage (June 3–9).
- Lucky Five: +5 points for hitting the KPI of 10 Casino FTDs per week (valid throughout the entire first stage).
Additionally, each participant can share information about the tournament on their social media and receive 10 points for doing so (the SHOW YOUR VOICE mechanic).
Mystery Box
In addition to the main prize of the first stage of the Golden Boomerang Awards, Boomerang Partners will also run a series of Mystery Box giveaways throughout the stage. Active affiliate teams will have a chance to be selected for these draws based on their participation during the tournament, while inactive teams will not be eligible unless they increase their activity. This creates additional opportunities to earn valuable rewards, even for teams not at the top of the leaderboard.
What’s inside the Mystery Box? That’s a secret – for now.
Kristina Shkredova, Affiliate Team Lead at Boomerang Partners: “Wimbledon is something people in our industry instantly recognize. It’s the kind of experience you don’t normally buy with performance bonuses or commissions, no matter how well you’re doing. For affiliate teams, it’s about stepping into a completely different level of access and atmosphere, where sport, tradition, and status meet. That’s exactly the kind of reward we want to offer – something that reflects real achievement, not just numbers on a dashboard. And it makes the competition feel much more personal.”
Register on the official Golden Boomerang Awards website, and drive FTDs to compete for unique sports experiences. There’s no time to wait – competitors are already racking up points.
About Boomerang
Boomerang Partners is a rapidly growing global marketing agency offering a wide range of services. Boomerang Partners is an Official Regional Partner of AC Milan. In 2024, it launched the inaugural Golden Boomerang Awards – a global tournament for affiliate teams. More than 400 affiliate teams participated in the second season of the tournament in 2025. Partners of the Agency launched six new products in 2024-2025, contributing to a nearly 1.5-fold increase in product users.
The Agency’s client portfolio contains 10+ brands offering affiliate and entertainment services across 40+ markets in compliance with local regulations. These products provide incentive programs and 24/7 multilingual support.
This promotion is organized by Boomerang Partners and is not affiliated with, endorsed by, or sponsored by The Wimbledon Championships or any related entities. Participation is subject to the official Terms & Conditions, including eligibility criteria and geographic restrictions. The prize is non-transferable and may be subject to applicable taxes, visa requirements, and additional terms. Boomerang Partners reserves the right to modify or cancel the promotion at its discretion.
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Tom Horn Gaming rolls out new slot Reborn of Zeus 3000 with multipliers up to x3000
Tom Horn Gaming has unveiled Reborn of Zeus 3000, a high-volatility video slot designed around multiplier-driven gameplay and explosive win potential of up to 13,900x the bet.
The 6×5 reel title features scatter pays mechanics and targets players who crave fast-paced, high-impact slot experiences.
Multiplier-Fueled Cascading Wins
Set atop Mount Olympus, players follow Zeus as he drives the action through lightning-charged mechanics. The BlastX
system powers the Shatter Win feature, generating consecutive cascading wins from a single spin. Random multiplier symbols, reaching up to 1,000x, combine at the end of each BlastX
sequence, amplifying total wins and underpinning the game’s high-volatility profile.
Free Spins and Super Free Spins
Win potential escalates further in Free Spins and Super Free Spins, where dynamic multipliers create a strong sense of progression, offering up to 3,000x wins during the Super Free Spins round. Players can fast-track bonus access via the Free Spins Booster at higher stakes or opt for Bonus Buy options at 100x or 500x the bet.
Designed for Engagement and Retention
The game combines chained win sequences and increasing multipliers to extend sessions and maintain high-value moments, catering to players seeking high-volatility thrills. Its design ensures strong performance across multiple markets.
Ondrej Lapides, CEO at Tom Horn Gaming, said:
“Reborn of Zeus 3000 sets a new standard for gameplay and player experience. By blending smooth, responsive mechanics with robust math and massive win potential, we’ve created a title that truly stands out in today’s market. Every element is crafted to keep players fully engaged, and we’re excited to see its performance across our partner networks.”
Reborn of Zeus 3000 will be available to partners starting 14 April 2026.
The post Tom Horn Gaming rolls out new slot Reborn of Zeus 3000 with multipliers up to x3000 appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
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