Compliance Updates
Melco Cyprus becomes first European operator to receive RG Check accreditation
Melco Cyprus, operator of Cyprus Casinos (C2) and the upcoming integrated resort, City of Dreams Mediterranean, announces C2 has been accredited with the esteemed third-party accreditation for Responsible Gaming — RG Check, establishing C2 as the first in Europe to receive the endorsement. The achievement further establishes Melco as the first and only integrated resort operator in the world to be recognized by RG Check in all its jurisdictions of operations. The accreditation has been awarded to all four C2 venues, namely Limassol, Nicosia, Ayia Napa and Paphos. Tied to Melco’s commitment to safeguarding the community’s wellbeing is its effort to promote Responsible Gaming. Melco surpasses mandated regulatory requirements in all its jurisdictions of operation, and seeks continuous improvement to ensure a fair and safe experience for all guests.
C2’s RG Check accreditation is a demonstration of Melco’s commitment to Responsible Gaming across its global operations. As announced earlier, the Company was the first in Macau and the Philippines to attain RG Check certifications. Melco’s entire global portfolio, including Altira Macau, City of Dreams Macau, Studio City, City of Dreams Manila, and now Cyprus’ C2, are accredited by RG Check, making Melco the only operator to receive RG Check certifications for its entire portfolio in Macau, the Philippines and Cyprus.
Mr. Lawrence Ho, Chairman & CEO of Melco, said, “Melco is dedicated to being the industry’s leader in the promotion of Responsible Gaming. Providing a safe and fair gaming experience for guests continues to be at the core of the Company’s commitment to society. The sustainable development and continued implementation of a Responsible Gaming culture is prioritized within every jurisdiction that we operate. We wish to thank the RG Check organizers for the honor, and our colleagues in Cyprus for making this achievement possible.”
Ms. Shelley White, CEO of Responsible Gambling Council (RGC), said, “RGC is thrilled that Melco has once again demonstrated its commitment to responsible gaming by achieving the RG Check accreditation in Cyprus for each of its four operating Cyprus Casinos properties. This is the third jurisdiction in which Melco has successfully completed the RG Check Accreditation. Throughout this process, Melco has demonstrated its transparency as an operator and has made duty of care a priority in its operations. In particular, we commend Melco on a best in class score in the Standard Areas of RG Policy, Strategy and Culture which recognizes Melco’s strong responsible gaming leadership and its comprehensive and integrated approach to building a responsible gaming culture that demonstrates awareness of the potential harms caused by gambling, as well as prevention and mitigation measures. RG Check is an invaluable tool for managing risk and increasing the effectiveness of RG programming. RGC is proud to provide continuous support to Melco’s harm minimization efforts throughout their properties around the world.”
RG Check is the world’s most comprehensive and rigorous responsible gaming accreditation program. It is designed to meet or exceed all existing responsible gaming regulatory requirements and is valid for three years. Accreditation is reviewed by a prestigious and independent panel of responsible gaming specialists.
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Registered online bookmaker VicBet has been fined $130,000 for 2 breaches of its customer care obligations.
Announcing the fine, Victorian Gambling and Casino Control Commission (VGCCC) CEO Annette Kimmitt AM reminded the gambling industry of the potential for people to experience severe harm when rules are not followed.
“Breaches can have serious consequences, not only in terms of punitive actions against the companies we catch out, but for people whose lives are affected by this behaviour,” Ms Kimmitt said.
“It is an egregious betrayal of trust, for example, to continue to send marketing materials to a person who has self-excluded from a gambling venue or closed a betting account.”
The VGCCC’s investigations into complaints about VicBet found the bookmaker had:
• offered and provided a $1,800 bonus bet to a customer after they asked for their betting account to be closed in September 2022. VicBet was fined $50,000.
• repeatedly sent gambling promotional material to a customer after they permanently self-excluded from VicBet in March 2020. The penalty was an $80,000 fine.
It is an offence for a bookmaker to encourage or offer any credit, voucher or reward, or other benefit to induce an account holder to keep an account open after they have requested its closure.
Similarly, sending correspondence or promotional material to customers who have self-excluded contravenes the Victorian Bookmakers’ Association Code of Conduct.
“On these occasions, VicBet failed to live up to both its legal and social licences to operate, which include minimising the risk of harm to customers,” Ms Kimmitt said.
“Industry must respect the wishes of people who decide to have a break from, or quit, gambling. This means taking all reasonable steps to enforce harm prevention initiatives that customers commit themselves to, such as self-exclusion programs.”
VicBet was given the opportunity to “show cause” as to why disciplinary action should not be taken. Submissions from its legal representative were considered prior to a determination being made.
The post VGCCC: Bookmaker Fined for Customer Safety Breaches appeared first on European Gaming Industry News.
Incentive Games, a leading B2B games provider specialising in player acquisition and retention, today announced it has received full certification from Gaming Laboratories International (GLI) to offer its Pay-to-Play games in the Brazilian market.
This certification encompasses Incentive Games’ entire suite of games, random number generator (RNG), and remote gaming service (RGS), paving the way for the company to expand its reach into the thriving Brazilian gaming market.
Stewart Gove, COO of Incentive Games, commented, “This GLI certification is a huge milestone for us, and a testament to the hard work and dedication of the entire Incentive Games team. It demonstrates our commitment to delivering the highest quality and most secure gaming experiences to players worldwide. We are delighted to now offer our P2P games to licensed operators in the dynamic Brazilian market.”
The post INCENTIVE GAMES RECEIVES FULL PAY-TO-PLAY GAMING CERTIFICATION IN BRAZIL appeared first on Gaming and Gambling Industry in the Americas.
FBMDS proudly announces its certification to operate in the Brazilian iGaming market, marking a significant milestone in its global expansion strategy. This achievement reinforces FBMDS’s leadership in the video bingo category and its commitment to deliver spotless quality, innovation and compliance to Brazilian operators and players.
With this certification, FBMDS becomes one of the few iGaming providers authorized to deliver certified, high-quality games tailored to the Brazilian market in which the brand is deeply enrooted because of its cultural background. This development not only strengthens the brand’s position in a rapidly growing sector but also offers Brazilian players and operators access to a portfolio of games that combine cutting-edge technology, cultural match, and world-class security standards.
“This certification represents a pivotal moment in our journey,” said Renato Almeida, Director at FBMDS. “It demonstrates our commitment to the Brazilian market, ensuring a safe, exciting, and fully compliant gaming experience for players, while empowering operators with premium certified content that drives engagement and growth.”
For FBMDS, this milestone aligns with its 2025 narrative: a roadmap focused on market expansion, innovation, and leadership in key iGaming segments. Brazil’s rapidly expanding market provides a prime opportunity to bring FBMDS’s renowned expertise in video bingo to a whole different level.
For operators, FBMDS’ certified games provide assurance of compliance with Brazilian regulations, while its innovative products and collections are designed to captivate players and drive business growth.
On what Brazilian players is concerned, online casino gaming enthusiasts can look forward to a personalized gaming experience that reflects their culture, preferences, and expectations, underpinned by the highest standards of excellence and safety.
Following this certification, FBMDS will launch a series of targeted marketing campaigns, event participations such as the SBC Summit Rio, in Rio de Janeiro, this February, and direct engagements with new clients. In the first quarter, FBMDS plans to strengthen its partnerships with operators and expand its footprint in Brazil through strategic initiatives and localized offerings.
FBMDS has long been a pioneer in the video bingo category, delivering innovative, culturally relevant titles that resonate with global audiences. Certification in Brazil is simply the recognition of its expertise and dedication to raising the bar in iGaming. By aligning its operations with local regulatory requirements, FBMDS ensures that its games offer a seamless, enjoyable experience while meeting the market’s unique demands.
The post FBMDS obtains certification to operate in Brazil appeared first on Gaming and Gambling Industry in the Americas.
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