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15 years’ service for ITL Customer Support Manager Mirko Zwing

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Innovative Technology have announced that one of their long-standing technical support personnel is celebrating 15 years’ service with the company this month. Mirko Zwing is based in ITL’s German office in Pinneberg and has been given a series of promotions over the years.

Commenting on this long-standing achievement Mirko said, “I first joined ITL in 2006 as a Repairs Technician, just as the original NV10 was released. Soon after I started at ITL, the company began to release many new products and I was responsible for providing customer training for the BV range of validators. I gradually moved from my repairs role to being appointed the first, dedicated Customer Support Engineer in Germany in 2009. The German support team later merged with UK Support where I enjoyed being part of a bigger team and soon took the role of Lead Customer Support Engineer.  Then in March 2020 I was delighted to be given the opportunity to take on more of a management role as Customer Support Manager, heading up the UK & Europe Technical Support teams for gaming customers plus responsible for support in Spain, South America, Asia & Oceania for both gaming and retail clients.”

Speaking about Mirko’s commitment to ITL, VP for Customer Support Andy Bassam said “Mirko is a valued member of the support team who has had a number of successful promotions at ITL over the years. His product knowledge, technical skills and management abilities are exceptional, and he is a vital member of my team. He has been crucial in providing technical support and training to customers for our new Spectral products, ensuring they have access to the support they need to make sure they get the best from these latest technologies in order to add value to their businesses.”

Commenting on Mirko’s achievement, Marcus Tiedt, Sales & Marketing Director for ITL, also based at ITL Germany said, “I am proud to say that I have worked with Mirko throughout his career with us and he is a key part of the ITL family here at the German office. I would like to take this opportunity to congratulate Mirko on his impressive time at ITL, his commitment to the company and the excellent job he is doing managing a large team of first-line technical support advisors and technical engineers to ensure first class customer support is given to each of our customers.”

Concluding Mirko commented, “One of the favourite parts of my role is being able to travel to provide direct technical support and undertake installations for our customers all over the world. I have missed not being able to do this during the COVID pandemic and so I can’t wait to restart my customer visits, and to coach ITL support advisors and engineers in person. I have been fully committed to ensuring our customers receive first-class technical support for the past 15 years and I look forward to continuing this for many years to come.”

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BetMGM and FashionTV Gaming Group Bring Luxury Lifestyle to North American iGaming

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BetMGM, a leading iGaming and sports betting operator, has officially partnered with FashionTV Gaming Group to launch a curated portfolio of luxury-branded games. This strategic collaboration marks the entry of FashionTV’s iconic aesthetic into the North American iGaming market, exclusively through BetMGM’s platforms.

The partnership merges FashionTV’s global prestige in the worlds of fashion and high-society entertainment with BetMGM’s award-winning digital casino infrastructure.

Immersive Luxury Table Games

The initial rollout features two high-gloss table games designed to provide players with an “immersive, lifestyle-driven” experience that mirrors the sophistication of the FashionTV brand.

  • FashionTV Blackjack: A premium take on the casino classic, featuring refined visual assets and high-end production values.

  • FashionTV Roulette: A sleek, stylized version of the iconic wheel, bringing a “fashion-forward” energy to every spin.

The titles are currently live in Michigan, New Jersey, and Pennsylvania, with a wider rollout planned for all jurisdictions where BetMGM Casino is active.

Strategic Vision and 2026 Roadmap

For BetMGM, the partnership is part of a broader “branded content” strategy that includes previous successes with major TV and movie franchises.

“At BetMGM, we have redefined what it means to deliver entertainment in iGaming,” said Oliver Bartlett, VP of Gaming at BetMGM. “By partnering with FashionTV Gaming Group, we’re creating experiences that go beyond gameplay and connect players to the brands they love.”

Moshe Cohen, Founder & President of FashionTV Gaming Group, added: “BetMGM’s leadership and scale make them the perfect partner to transform our vision into a North American success story.”

Looking ahead, BetMGM has confirmed that additional FashionTV-branded titles—including slots and potentially live dealer variants—will be released throughout 2026 as part of an expanding content pipeline.

The post BetMGM and FashionTV Gaming Group Bring Luxury Lifestyle to North American iGaming appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

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2026 iGaming Regulatory Roadmap: Key Compliance Deadlines

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As the industry gathers for ICE Barcelona 2026, the regulatory landscape has shifted into a high-execution phase. The following roadmap outlines the critical compliance dates for three of the most influential markets currently undergoing major transitions: the United Kingdom, Brazil, and the Philippines.

Date Jurisdiction Regulatory Milestone Action Required for Operators/Suppliers
Jan 19, 2026 United Kingdom LCCP Social Responsibility Code 5.1.1 Update Ban on Mixed-Product Incentives: Offers like “Bet £10, get 20 free spins” are now prohibited. Wagering Caps: Bonus wagering is capped at a maximum of 10x.
Jan 19-21, 2026 Global / EMEA ICE Barcelona 2026 Flagship event for showcasing 2026 compliance technology and real-time auditing solutions.
Mar 19, 2026 United Kingdom LCCP Condition 15.2.1 Reporting Key Event Reporting: Threshold for reporting operator status/shareholder changes raised from 3% to 5%. All loans must be reported regardless of written agreements.
Mar 31, 2026 Philippines PAGCOR B2B Accreditation Deadline Final Compliance Date: All B2B providers (studios, aggregators, affiliates) must be accredited. Unaccredited foreign content will be blocked from licensed platforms.
Apr 6, 2026 United Kingdom DMCC Act 2024 Alignment Fair & Transparent Terms: Consumer Protection regulations replaced by the Digital Markets, Competition and Consumers Act 2024. Terms must align with new definitions of “misleading actions.”
June 30, 2026 United Kingdom RTS 12 (Financial Limits) Technical changes to Remote Technical Standards (RTS) regarding how customers set and view financial limits on their accounts.
H2 2026 Brazil Betting Deposit Tax Vote Proposed 15% tax on gambling deposits is expected to return to the Senate for a final vote after being pushed back in late 2025.

Regional Deep Dive: Strategic Compliance

1. United Kingdom: The “Safety & Simplicity” Era

The UKGC’s January 19th update is the most immediate challenge for marketing teams. By decoupling sports betting from casino bonuses, the regulator aims to reduce “cross-product friction” that could lead to unintended gambling harm.

  • Strategy: Pivot toward product-specific loyalty programs (e.g., “Bet £10 on Football, Get a £5 Free Bet”) to maintain compliance while driving retention.

2. Brazil: Sustaining the .bet.br Ecosystem

Following the January 1, 2025 launch of the regulated market, 2026 is about operational maturity. The focus has shifted to the mandatory use of the .bet.br domain and rigorous AML/KYC reporting to the Secretariat of Awards and Betting (SPA).

  • Strategy: Ensure all advertising features the mandatory license logo and that all protagonists in marketing materials are visibly over 21 years of age.

3. Philippines: The B2B Supply Chain Lockdown

PAGCOR’s new framework is a move to professionalize the region, mirroring the supplier-licensing models seen in Ontario and Malta.

  • Strategy: Foreign studios that missed the December 2025 “early bird” three-year accreditation window must expedite their applications before March 31st to avoid a total blackout on Filipino-facing sites.

The post 2026 iGaming Regulatory Roadmap: Key Compliance Deadlines appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

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2026 iGaming Outlook: Regulation, AI Personalization, and the Return of “Originals”

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The iGaming industry has officially entered a new era of discipline. As we move through the first quarter of 2026, the “wild west” growth of previous years has been replaced by a focus on sustainability, hyper-localization, and AI-driven player protection. From the finalization of the PROGA framework in India to the massive turnover records set by World Pool, the market is no longer just growing—it is maturing.

The Rise of “Explainable AI” in Player Retention

In 2026, AI has moved beyond simple game recommendations. Leading operators are now utilizing “Explainable AI” (XAI) to bridge the gap between engagement and compliance. Unlike traditional “black box” algorithms, XAI allows operators to understand why a player is being flagged for risky behavior or why a specific loyalty nudge was triggered.

This transparency is critical for maintaining trust in highly regulated markets like the UK and Ontario, where the UKGC’s 2026 Social Responsibility updates now demand more rigorous evidence of proactive player interaction.

“Originals” and the Rebirth of Video Poker

While high-volatility slots like Joker’s Jewels Hold & Spin™ continue to dominate headlines, a significant shift is occurring in the “non-slots” vertical.

  • The PowerPoker™ Revolution: Strategic partnerships, such as the recent QTech Games and Speedy Tomatoes deal, are revitalizing video poker. By adding features like “Swap-A-Card,” these games are capturing high-value player segments who prioritize skill and strategy.

  • Branded Originals: Platforms like MINT are proving that “Originals” (Mines, Crash, and Plinko) are no longer secondary products. Fully brandable house games are now a core foundation for crypto-first and Web3 operators, driving session frequency through provably fair mechanics.

Brazil and Ontario: The Battle for Market Supremacy

The geographic focus for 2026 remains firmly on Brazil and Ontario.

  • Brazil’s Advertising Evolution: With the newly regulated market in full swing, groups like Esportes Gaming Brasil joining IAB Brasil signal a shift toward responsible communication. Advertising is now a tool for helping consumers identify licensed platforms, moving away from aggressive acquisition tactics.

  • Ontario’s Content War: The region has become North America’s most dynamic hub. Agreements like the Peter & Sons and Casino Time deal highlight the demand for “indie-inspired” content that stands out in a saturated market.

Conclusion: The “Champion Mindset” for 2026

Success this year isn’t about volume; it’s about coherence. As highlighted by GR8 Tech’s “Champions Club” initiative for ICE Barcelona, the operators winning in 2026 are those who treat technology as a performance ecosystem. By aligning real-time data with compliant storytelling, brands are finding that “trust” is the most valuable currency in the modern iGaming world.

The post 2026 iGaming Outlook: Regulation, AI Personalization, and the Return of “Originals” appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

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