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NSoft business overview – 2021 summer edition
Doing Business in Q2 2021
The exceptional first quarter of the year is followed by the equally promising Q2
Lucky Six, Greyhound Races and Roulette are still the most popular games
The casino team is announcing hot autumn in terms of new releases
By Dražan Planinić, NSoft COO
The event that all sports fans have been patiently waiting for started a few days ago and here in NSoft we walk the talk when it comes to the Olympic Games motto. Now, we are offering even Faster games with our Lightning games portfolio including Lightning Lucky Six, Lightning Roulette, Kolor and Slingshot. We go Higher with new customers in Q2 and finally, our teams are growing Stronger with every new employee.
In that spirit, we have continued with the business growth in Q2 2021. NSoft has its footprint in four new countries, and the client base grew by 23 new betting operators – mainly operating through online channels.
Exceptional Q1 2021 is followed by the equally strong second quarter
The first quarter of the year in NSoft was exceptional. Every aspect of our business was in full swing. The quarterly result reassured us that the path we took for 2021 is the right one as the growth continues in Q2 2021 across channels.
Keno is a single game with the most impressive growth in the number of tickets in Q2 2021. The ticket number grew by 58%, mainly thanks to the several new LATAM customers and one African betting operator that has extended its business with NSoft from brick-and-mortar to web channel.
Shortlisted for the Global Gaming Award and EGR B2B 2021 Speaking of great products and business solutions from NSoft, we are proud to say that NSoft has been shortlisted for the prestigious Global Gaming Awards in the category Product Launch of the Year. The nomination has come for the game Virtual Penalty Shootout – a marvellous virtual game created in-house by NSoft’s 3D animation team and game development.
Another validation of our work has come in the form of an impressive nine nominations for the EGR B2B Awards. NSoft’s achievements have been recognized in the following categories: Sportsbook platform supplier, Virtual sports supplier, Sports betting supplier, Multi-channel supplier, Lottery supplier, In-play betting software, Innovation in sports betting software, Bingo Supplier and Best customer service.
Lucky Six, Greyhound Races and Roulette – the most played games
The most popular NSoft’s betting game is Lucky Six, our evergreen, with Greyhound Races as a runner-up and Roulette in third place. As for Roulette, the game was released on terminals for the Romanian operator Superbet in Q2 2021.
In the previous quarter, we released two Lightning games: Lightning Roulette and Lightning Lucky Six. For now, the trends are promising and the African operator Sima Communication is a good example. In less than a month, players’ engagement positioned the games in third place on this operator’s web.
New games from our game development team
NSoft offers games that are designed for users’ delight with innovative design, stability in the backend, engaging graphics, user-friendly interfaces and intuitive navigation. In Q2 2021, the game development unit continued to work on new games focusing on online delivery channels and casino content. As a result, we released two new games at the beginning of July: Kolor and Slingshot 6 – both super-fast and straightforward to play.
Kolor, as its name suggests, is all about betting on colours. A classic wheel is divided into 32 fields coloured with four different shades: purple, blue, red and yellow. The number of coloured fields deferred so does the odds.
Emphasis on casino games
Slingshot 6 is a casino game version of our most popular game Lucky Six, with 35 out of 48 numbers randomly generated in a single spin for every player separately. There are several betting options for the players, and talking about speed, the duration of the spin in turbo mode of the game is just four seconds. You should try it yourself.
We continue to enrich our game portfolio with new exciting content. NSoft offers a great variety of games in the casino segment for our customers via third-party integration, thanks to partnerships with some of the best casino aggregators. Nevertheless, the NSoft development team diligently works on new casino content, and we are looking forward to presenting it in the following period.
By the third quarter-end, NSoft will offer a completely new in-house built Casino slot portfolio.
New modules within Seven Sportsbook platform
Seven Sportsbook platform team has announced three new features. The first one is a new CRM, and it will be Optimove’s solution integrated into our platform. Optimove is a well-known name in the industry when it comes to CRM and relationship marketing solutions for the gaming and betting niches. Their Client Relationship Management (CRM) module will help our clients scale the data and understand and expand their business even more.
The second novelty is the upcoming integration of the Xtremepush module for the online channel, emphasising mobile apps. Push notifications are a handy communication platform. Betting operators can benefit from it on multiple levels, including reaching new customers, onboarding, and delivering highly engaging content.
In parallel to this, the team is upgrading the Live betting user interface for the terminals.
Stark betting terminals – going strong in new markets
Stark’s premium betting terminals found their way to two new markets, with one of them being Turkey via strategic partnership with
DOKA BILISIM. Turkey is not just the new market for Stark, but for betting terminals in general. We are thrilled to be the first one ever to enter this market with excellent growth potential.
Talking in numbers, NSoft’s hardware unit Stark has shipped 25% more terminals in Q2 2021 compared to the previous quarter. Further expansion of the production capacity required a new workforce, so Q2 2021 ended with 50% more employees. This period was also marked by the modernisation of the production line, which doubled the production capacity.
Vision improved with new multitenancy VMS (video management system)
Constant upgrades of NSoft Vision software has led to the multitenancy video management system. We have grown to the point where we need a unique platform through which we will scale down a large number of clients, members (users) and their permissions as well as individual locations and cameras.
Additionally, the team has been working on a Vision help centre to provide a single point of contact for customers, knowledge lake and customer self-service.
Every business is a people’s business.
As we are growing financially and increasing our market share, we also nurture and straighten our most valuable resource – employees! In Q2 2021, besides reinforcement in the Stark division, 19 new colleagues joined the NSoft team, exclusively in tech-related positions. As the summer is a slow period in general, most companies exploit this short brief to focus on education. We are not an exception. In June, we opened an internship application process to select eight new prospects who now got the opportunity to work in NSoft for two months. The NSoft Summership programme was successfully rolled out at the beginning of July, and we are happy to have young, motivated and talented candidates as our colleagues this summer.
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Alberta
Octoplay secures conditional Alberta iGaming supplier approval from AGLC
Octoplay has secured conditional licence approval from the Alberta Gaming, Liquor & Cannabis Commission (AGLC), allowing the supplier to begin the process of offering its games catalogue to operators in Alberta.
The company said the approval positions it to launch in Canada’s newest regulated iGaming market when it opens in July. Octoplay is already live in Ontario with BetMGM and PokerStars, and has also entered the US through New Jersey and Michigan, according to the company.
“Alberta is one of the most strategic market openings on our 2026 roadmap. Entering it with the performance data we’ve built in Ontario, New Jersey, and Michigan gives us a strong foundation to be one of the first suppliers to partner with local tier-one operators as soon as the market opens,” says Ralitsa Georgieva, CEO at Octoplay.
“We’ve worked closely with the AGLC throughout the licensing process, and clearing the conditional stage reflects the strength of our compliance infrastructure,” says Martina Borg Stevens, Chief Legal Officer at Octoplay. “Our team has built a process that allows us to enter new regulated jurisdictions efficiently without compromising on the technical standards each regulator requires.”
Octoplay said Alberta adds to its regulated footprint, which it stated includes 17 operational markets: the United Kingdom, New Jersey, Michigan, Ontario, Italy, Spain, Sweden, the Netherlands, Denmark, Belgium, Greece, Romania, Malta, Slovakia, Finland, Brazil, and Georgia.
The post Octoplay secures conditional Alberta iGaming supplier approval from AGLC appeared first on EE Gaming | Global iGaming & Tech Intelligence Hub.
appointments
THNDR appoints former WorldWinner CEO Nancy MacIntyre as strategic advisor
THNDR has appointed gaming industry veteran Nancy MacIntyre, former CEO of WorldWinner, as a strategic advisor, the company said. MacIntyre will advise THNDR’s leadership team as it works to bring more operators onto its player-vs-player (PvP) skill games network.
MacIntyre has more than 25 years in gaming and digital entertainment. Most recently, she served as CEO of WorldWinner, a competitive skill-gaming platform that developed FanDuel’s skill gaming app, FaceOff. She has also held senior roles at LeapFrog, LucasArts, Atari, and Hasbro.
THNDR positions itself as a white-label skill games layer that operators including sportsbooks, DFS platforms, and lottery apps can integrate to drive engagement and earn revenue per game. The company said it has recorded 160m+ games played, a 99.99% fill rate, and 25+ partners live.
“Nancy didn’t just predict the rise of skill gaming, she led it. At WorldWinner she led efforts to take FanDuel FaceOff mainstream and proved this category works at scale,” said Desiree Dickerson, CEO of THNDR. “As we bring more Tier 1 operators onto our network, that is exactly the expertise we need. Having her in our corner makes everything we build sharper.”
“I have built games on almost every platform that mattered over the last 25 years, and PvP skill gaming is one of the most exciting categories in the market right now,” said Nancy MacIntyre. “THNDR has the team, the technology, and the lead. I am excited to help them turn that into mainstream, must-play games.” THNDR said it plans to share more on its competitive gaming roadmap in the coming months.”
The post THNDR appoints former WorldWinner CEO Nancy MacIntyre as strategic advisor appeared first on EE Gaming | Global iGaming & Tech Intelligence Hub.
Game Anatomy
Behind the Game Anatomy of a Strong Brand
At iGaming, dozens of solutions are behind the high conversion, retention, and LTV rates of the product: from UX and payment infrastructure to personalisation and constant hypothesis testing.
Behind the Game is a series of expert materials where N1 Partners team explains how successful iGaming products work from the inside.
In this issue, N1 Partners’ Product Line Manager will tell you how to identify a promising brand at the start, what distinguishes a strong product from an average one, and how to choose offers with maximum potential.
What distinguishes a strong iGaming product from dozens of similar offers in the market today?
Today, many products are focused on the rapid monetisation of the player. A strong product has a different approach: it is built around long-term value, player loyalty, and audience retention.
Personalisation, usability, and the ability of a product to adapt to the interests of a particular user play a key role.
Modern analytics and AI tools allow you to predict user behaviour more accurately, offer relevant mechanics, and create a more personalised gaming experience.
UX is equally important. In Tier-1 GEOs, even minor inconveniences can cost a player. If the user has to perform unnecessary actions or encounter an inconvenient interface, the probability that he’ll leave increases significantly.
What early signs show that a product has the potential to become a strong brand?
From the product’s point of view, two metrics are crucial: conversion and retention.
If a product consistently shows good player engagement rates and at the same time keeps the audience at or above market benchmarks, this is a strong signal of its potential.
An additional indicator is the team’s ability to regularly test new hypotheses and implement mechanics that expand the possibilities of interaction with the audience.
Practical criteria are also important for partners: the availability of in-demand payment methods for a specific GEO, high-quality localisation, a strong game library and a convenient user path.
A separate recommendation for affiliate teams is to independently walk the player’s path before launching traffic. This allows you to quickly identify the strengths and weaknesses of the product before scaling.
What is more important for long-term growth: constantly attracting new players or working with the existing base?
One cannot exist without the other.
Attracting new players remains a prerequisite for growth, but without strong retention and working with a loyal base, the product will not be able to show stable results over the long run. That is why the N1 Partners products have a high retention and players’ LTV, those are really crucial metrics to pay attention to.
A high churn leads to a situation where the operator constantly compensates for losses due to new traffic. This model becomes unprofitable both for the product itself and for partners working on RevShare.
That’s why long-term growth is built around retaining players and building a loyal audience that keeps coming back to the product.
What mistakes do new casino projects most often make in the early years of their work?
Many new projects begin to actively increase traffic even before they are convinced of the product effectiveness on test volumes.
Before opening large amounts of traffic, it is important to make sure that all key processes are working correctly: funnels, retention mechanics, payment infrastructure and user path.
Many problems arise due to flaws from the product’s side itself. Errors in payments, incorrect localisation, problems with the availability of functions or an inconvenient interface quickly affect conversion and retention.
For the player, such shortcomings become the reason for leaving even before he has time to get acquainted with the product.
How do you know that a player is returning because of the product itself and not just bonuses or individual games?
One of the key factors is emotional attachment to the product and the level of personalisation.
Bonuses can attract attention, but long-term loyalty is shaped by familiar mechanics, individualised interaction and high-quality communication with the user. This is especially noticeable in the VIP segment, where personal support, attention to the player and long-term relationships are of great importance.
A strong product is always based on treating players as people, not as a set of numbers in reports.
What metrics best show that a product will be successful at a distance?
Among the main indicators:
- repeated deposits;
- deposit funnel depth;
- Retention Rate;
- Churn Rate;
- technical stability of the product;
- key scenarios’ speed.
Special attention is paid to the transitions between deposits and the product’s ability to return players a week, a month or more after the first deposit.
How are the expectations of the players changing in 2026, and what is already considered a mandatory brand standard today?
A mandatory standard is perfect GEO localization, the most user-friendly interface, as well as brand reputation.
Another underestimated factor is the brand’s reputation. Products need to actively work with ORM (Online Reputation Management): monitor the brand’s reputation on feedback (for example, Trustpilot) and third-party sites and respond to comments and questions from players, forming loyalty.
N1 Partners pays special attention to this: the company systematically works with feedback from partners and players, maintaining the brand’s reputation on thematic websites.
What helps N1 Partners products stay competitive in Tier-1 GEOs?
Constant testing of new mechanics and flexibility in product development remains one of the factors.
N1 Partners team adheres to an approach in which new solutions are first tested under controlled conditions and only implemented on a larger scale after effectiveness confirmation.
Among the mechanics that have shown a good effect are Lucky Spin/LuckyBox, Puzzle Hunt and a number of other gamification solutions aimed at increasing player engagement and retention.
Deep audience segmentation and the development of specialised retention areas for different groups of players also play an important role.
If you had to choose a product for RevShare, which indicators would you look at first?
First of all, it is worth paying attention to:
- player retention;
- user path quality;
- the presence of errors and technical problems;
- payment infrastructure;
- the range of games;
- indicators of repeated deposits.
In the RevShare model, the key is how long a player remains active and how often they return to deposits.
What do partners most often underestimate when choosing a product to drive traffic?
Partners often start scaling a new product too early.
Even with a strong offer and good terms of cooperation, it is crucial to first check the actual performance of the product and only then proceed to scaling.
Another underestimated factor is the brand’s reputation. Before driving traffic to an offer, it is important to check player reviews, ratings on relevant sites, and the general perception of the product on the market.
If you had to launch a new brand from scratch today, which three things would you focus on first?
First of all, attention should be paid to three fundamental elements:
- a strong payment infrastructure for chosen GEO;
- a high-quality set of gaming providers and content;
- technical stability of the product and an optimized user path.
Even minor problems with download speed, payments, or registration can significantly reduce conversion and affect the further growth of the product.
The effectiveness of all subsequent marketing and product initiatives directly depends on the quality of these components.
To summarise, a strong iGaming product begins where the pursuit of short-term results ends. Attention to user experience, audience retention, localisation, and continuous product improvements allows brands to grow from a distance and turn the attracted traffic into long-term value.
If you are looking for brands with high LTV and Reg2Dep, join N1 Partners, a multi-brand affiliate program with 14+ casinos and betting brands in Tier-1 GEO with payouts up to €700 CPA and RevShare up to 55%.
Be number one with N1!
The post Behind the Game Anatomy of a Strong Brand appeared first on EE Gaming | Global iGaming & Tech Intelligence Hub.
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