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GAMSTOP is putting vulnerable online consumers back in control
More than eight out of ten (82%) consumers have stopped or reduced their gambling since registering with GAMSTOP, according to the first independent evaluation of the UK’s online self-exclusion scheme.
The report by research consultancy Sonnet, based on surveys of more than 3,300 users and in-depth interviews, found that 84% felt safer from gambling-related harm and more in control of their gambling after registering with GAMSTOP. Eight out of ten (80%) said that the self-exclusion scheme had delivered on their intended outcomes, whether they wanted to stop gambling completely, reduce their gambling or simply to take a short break.
Although financial losses were often an important trigger for registering with GAMSTOP, consumers also reported significant improvements in their well-being:
- 77% felt more in control of their personal or household finances
- 72% reported improvements in their levels of anxiety and stress
- 63% enjoyed an improvement in the quality of their family relationships
- 60% found they were better able to focus at work
- 40% reported they were consuming less alcohol
The report’s recommendations include:
- Longer self-exclusion periods – currently, the maximum self-exclusion is five years, which had been selected by 71% of consumers surveyed, but four out of ten wanted the option of excluding themselves from all online gambling for longer
- Helping consumers to access specialist support – 53% of GAMSTOP’s users have not previously used gambling-related support services so the scheme can be a bridge to other organisations offering help with gambling addiction by working more closely with them
- Actively engaging with family and friends of consumers – only 28% of consumers were supported by friends or family, with many too embarrassed or ashamed to seek help, so raising awareness of the service among those affected by a loved one’s gambling will provide a broader support network for consumers and their families
- Responding to the threat posed by unlicensed gambling websites – The scheme’s users are deliberately targeted by unlicensed sites – an issue highlighted in GAMSTOP’s response to the DCMS Gambling Act review – and 10% reported accessing them while self-excluded so greater controls on these sites are required to prevent them being exposed to temptation
- More research into the harmful effects of advertising – consumers consistently expressed their frustration at being exposed to gambling advertising and wanted greater protection
More than 200,000 consumers have registered with GAMSTOP since the scheme’s inception in 2018. The report found that GAMSTOP had reached a broad cross-section of the population across all demographic groups.
Women aged over 44 were identified as an important demographic, making up 53% of all women surveyed, and the report recommends reaching out to older age groups more generally, together with specific initiatives aimed at people with below national average income. It advocates a marketing strategy to target high-risk groups, making the service more visible through online searches and on operators’ websites.
The report concludes:
“This study shows very strongly that GAMSTOP is successfully achieving a reduction in gambling-related harm with far-reaching positive impacts for consumers being clearly shown in our interviews and survey… Our findings show that GAMSTOP is effective across all age groups, gender groups and, importantly, for all types of online gambling.
The vast majority (of consumers) report a very positive experience of using the service, and our research highlights that it is effective both in terms of delivering consumers’ objectives but also in alleviating a wide range of gambling-related harms”.
An office worker in his 30s, who was spending up to £300 per spin on online slot machines and ran up debts of more than £10,000, registered with GAMSTOP after his partner left him and he feared losing his job. He told researchers that, having self-excluded for five years, he felt safe from temptation during lockdown and has stopped gambling completely. He is now paying back his debts to family and friends and said: “I think this service saved my life. Best thing I ever did is cancel my demons by using this amazing service”.
A delivery driver in her mid-twenties, who was spending almost her entire weekly wage on gambling, and had tried self-excluding from individual websites, found that registering with GAMSTOP helped her take control of her gambling. She is getting married this year and has built up her savings. With the support of her family and partner, she has restricted herself to the occasional £5 bet on football at high street bookmakers and intends to renew her self-exclusion every five years to resist the temptation of betting online.
She said: “The last year I haven’t gambled at all, it was hard at first but now I don’t miss it and the money I have saved is unbelievable”.
Fiona Palmer, chief executive of GAMSTOP, said:
“We are grateful to Sonnet for carrying out this very detailed evaluation of the service and are studying their recommendations carefully. We are delighted to know that vulnerable consumers who have registered with GAMSTOP have found it has helped them control their gambling and made a positive impact on their lives.
The insights in this report are extremely helpful and we welcome the opportunity to look at all suggestions for further improvements to the service, including extending the length of the maximum exclusion period to give them peace of mind that they will benefit from the long-term protection that GAMSTOP provides”.
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BETANO
Kaizen Gaming takes two Latin America operator awards at SBC Awards Americas 2026
Betano owner repeats wins for Sportsbook Operator of the Year and Casino Operator of the Year at the Fort Lauderdale ceremony on 10 June.
Kaizen Gaming has won both “Sportsbook Operator of the Year – Latin America” and “Casino Operator of the Year – Latin America” at the SBC Awards Americas 2026, repeating the double from last year. The ceremony was held on Wednesday, 10 June, during SBC Summit Americas in Fort Lauderdale, Florida.
The operator, which owns the Betano online sports betting and gaming brand, said the awards reflect its continued performance across Latin America. The company positioned Betano as a leading regional brand, citing market presence in Brazil and other South American markets including Argentina and Peru.
Christos Tzalavras, Kaizen Gaming’s Chief Product Officer, said: “We are very happy about this distinction, especially since it recognizes our focus on providing our customers with the best possible experience, both through our Sportsbook and our Casino offerings. And of course, it’s equally important that these awards concern the Latin American region, which has totally embraced us and to which we owe a large part of our success. With the World Cup now upon us, South America is a hugely strategic region for the industry, and we remain committed to setting new standards for innovation, trust, and customer experience.”
In the same announcement, Kaizen Gaming pointed to its sports marketing footprint in the region and wider international visibility ahead of the FIFA World Cup 2026
. Betano has been named an Official Tournament Supporter for Europe and South America, and has also been announced as an Official Regional Sponsor of the Argentine National Football Team. The company is also an Official Partner of CONMEBOL, with the partnership beginning around CONMEBOL Copa America
2024 and continuing into subsequent competitions.
Kaizen Gaming also highlighted a recent acquisition aimed at product development. Earlier this year, it acquired GameplAI, a provider of AI-powered sports trading and analytics, which Kaizen said will be integrated into Betano to enhance sports trading, player markets and performance analytics.
The post Kaizen Gaming takes two Latin America operator awards at SBC Awards Americas 2026 appeared first on EE Gaming | Global iGaming & Tech Intelligence Hub.
BETANO
Kaizen Gaming Repeats Double Latin America Operator Win at SBC Awards Americas 2026
Dual honours with awards for both “Sportsbook Operator of the Year – Latin America” and “Casino Operator of the Year – Latin America”
Kaizen Gaming, one of the world’s biggest GameTech companies and owner of the Betano online sports betting and gaming brand, has been named both “Sportsbook Operator of the Year – Latin America” and “Casino Operator of the Year – Latin America” for the second year running at the SBC Awards Americas 2026. The ceremony took place on Wednesday, 10 June, on the second day of the SBC Summit Americas at Fort Lauderdale, Florida.
The repeat double award wins reinforce Betano’s position as a leading force in online betting and gaming across the region. Betano is arguably considered the no 1 igaming brand, with the biggest market share in Brazil, South America’s largest market, while it is also one of the market leaders in other South American countries, including Argentina and Peru.
Kaizen Gaming continues to set new benchmarks with customer experience at the core of its offering, underpinned by its proprietary technology, elite football partnerships, and ongoing product innovation. This includes a range of player-centric features, such as increasingly sophisticated AI-powered personalisation, trending content, enhanced in-play experiences and social functionality, alongside a wide selection of engaging rewards and offers.
Christos Tzalavras, Kaizen Gaming’s Chief Product Officer commented: “We are very happy about this distinction, especially since it recognizes our focus on providing our customers with the best possible experience, both through our Sportsbook and our Casino offerings. And of course, it’s equally important that these awards concern the Latin American region, which has totally embraced us and to which we owe a large part of our success. With the World Cup now upon us, South America is a hugely strategic region for the industry, and we remain committed to setting new standards for innovation, trust, and customer experience.”
The FIFA World Cup 2026
is a significant moment for Betanο, which has been named an Official Tournament Supporter for Europe and South America. This will see Betano provide fans with many unique and exclusive opportunities to experience the excitement of the FIFA World Cup through exclusive fan activations, while also promoting responsible play through dedicated tools and 24/7 customer support.
Betano was also recently announced an Official Regional Sponsor of the Argentine National Football Team – the FIFA World Cup Qatar 2022
champions. At the same time, it remains the title sponsor of both Brazil’s top domestic competitions, Brasileirão Serie A and Copa Betano do Brazil, the Presenting Partner of the Argentine Liga Profesional de Fútbol and Copa Argentina, as well as the principal and front-of-shirt partner of top flight South American clubs, including Clube de Regatas do Flamengo and Club Atlético River Plate. Furthermore, Kaizen Gaming is an Official Partner of CONMEBOL, with the partnership starting through the CONMEBOL Copa America
2024 and since then continuing with other tournaments including the CONMEBOL Copa América Femenina 2025
and the CONMEBOL Liga de Naciones Femenina.
Additionally, Betano has an extensive Corporate Social Responsibility footprint in the region, supporting the work of organisations like FADeC (the Argentine Federation of Sports for the Blind), Fundación Empate (which supports the inclusion and development of people with Down syndrome in Argentina), Afroesporte (which empowers Black athletes in Brazil to develop their careers) and Fundação Laço Rosa (which supports women’s fight against breast cancer in Brazil).
Earlier this year, Kaizen Gaming also underscored its focus on customer-centric technology innovation with the acquisition of GameplAI, a provider of AI-powered sports trading and analytics. The deal enables the integration of GameplAI’s technology into Betano, enhancing capabilities across sports trading, player markets and performance analytics, for users globally.
The post Kaizen Gaming Repeats Double Latin America Operator Win at SBC Awards Americas 2026 appeared first on Americas iGaming & Sports Betting News.
Ahmed Baker Chief Commercial Officer at Incentive Games
INCENTIVE GAMES GOES LIVE WITH BETMGM IN ONTARIO
B2B games provider Incentive Games, through its real-money gaming division Incentive Studios, has partnered with BetMGM, a leading iGaming and sports betting operator, to launch four real-money titles in Ontario. BetMGM will be first to market with these titles in the province.
The partnership has seen four of Incentive Studios’ titles, Velocity, Mega Flight, Kicker and Squid Game Red Light Green Light Cashout, go live on the BetMGM platform, bringing the studio’s portfolio of crash and arcade experiences to players across the province.
As one of North America’s leading betting and gaming operators, BetMGM has built a strong reputation for delivering premium player experiences across regulated markets. Ontario remains a key market within its growth strategy, with a continued focus on high-quality content, innovation and responsible gambling.
The launch further strengthens Incentive Games’ position in North America and marks another important milestone in the company’s continued expansion across regulated gaming markets, building on its recent securing of licences in Pennsylvania, Michigan and Ontario.
Ahmed Baker, Chief Commercial Officer at Incentive Games, said, “We’re incredibly proud to be partnering with BetMGM and to see four of our real-money titles go live in Ontario. From the outset, it’s been clear that we share a strong focus on delivering engaging, high-quality player experiences, making this a natural collaboration for both teams. This launch marks an exciting milestone for Incentive Studios as we continue our expansion across regulated markets, and we look forward to growing our relationship with the BetMGM team.”
Rob Passerino, Director of Gaming, BetMGM said, “BetMGM is focused on delivering the best online casino experience possible. As crash and arcade-style games continue to see significant growth, Incentive Studios’ portfolio strengthens our ability to meet evolving player demand, especially in key markets like Ontario.”
The post INCENTIVE GAMES GOES LIVE WITH BETMGM IN ONTARIO appeared first on Americas iGaming & Sports Betting News.
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