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GAMSTOP is putting vulnerable online consumers back in control

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More than eight out of ten (82%) consumers have stopped or reduced their gambling since registering with GAMSTOP, according to the first independent evaluation of the UK’s online self-exclusion scheme.

The report by research consultancy Sonnet, based on surveys of more than 3,300 users and in-depth interviews, found that 84% felt safer from gambling-related harm and more in control of their gambling after registering with GAMSTOP. Eight out of ten (80%) said that the self-exclusion scheme had delivered on their intended outcomes, whether they wanted to stop gambling completely, reduce their gambling or simply to take a short break.

Although financial losses were often an important trigger for registering with GAMSTOP, consumers also reported significant improvements in their well-being:

  • 77% felt more in control of their personal or household finances
  • 72% reported improvements in their levels of anxiety and stress
  • 63% enjoyed an improvement in the quality of their family relationships
  • 60% found they were better able to focus at work
  • 40% reported they were consuming less alcohol

The report’s recommendations include:

  • Longer self-exclusion periods – currently, the maximum self-exclusion is five years, which had been selected by 71% of consumers surveyed, but four out of ten wanted the option of excluding themselves from all online gambling for longer
  • Helping consumers to access specialist support – 53% of GAMSTOP’s users have not previously used gambling-related support services so the scheme can be a bridge to other organisations offering help with gambling addiction by working more closely with them
  • Actively engaging with family and friends of consumers – only 28% of consumers were supported by friends or family, with many too embarrassed or ashamed to seek help, so raising awareness of the service among those affected by a loved one’s gambling will provide a broader support network for consumers and their families
  • Responding to the threat posed by unlicensed gambling websites – The scheme’s users are deliberately targeted by unlicensed sites – an issue highlighted in GAMSTOP’s response to the DCMS Gambling Act review – and 10% reported accessing them while self-excluded so greater controls on these sites are required to prevent them being exposed to temptation
  • More research into the harmful effects of advertising – consumers consistently expressed their frustration at being exposed to gambling advertising and wanted greater protection

More than 200,000 consumers have registered with GAMSTOP since the scheme’s inception in 2018. The report found that GAMSTOP had reached a broad cross-section of the population across all demographic groups.

Women aged over 44 were identified as an important demographic, making up 53% of all women surveyed, and the report recommends reaching out to older age groups more generally, together with specific initiatives aimed at people with below national average income. It advocates a marketing strategy to target high-risk groups, making the service more visible through online searches and on operators’ websites.

 

The report concludes:

“This study shows very strongly that GAMSTOP is successfully achieving a reduction in gambling-related harm with far-reaching positive impacts for consumers being clearly shown in our interviews and survey… Our findings show that GAMSTOP is effective across all age groups, gender groups and, importantly, for all types of online gambling.

The vast majority (of consumers) report a very positive experience of using the service, and our research highlights that it is effective both in terms of delivering consumers’ objectives but also in alleviating a wide range of gambling-related harms”.

An office worker in his 30s, who was spending up to £300 per spin on online slot machines and ran up debts of more than £10,000, registered with GAMSTOP after his partner left him and he feared losing his job. He told researchers that, having self-excluded for five years, he felt safe from temptation during lockdown and has stopped gambling completely. He is now paying back his debts to family and friends and said: “I think this service saved my life. Best thing I ever did is cancel my demons by using this amazing service”.

A delivery driver in her mid-twenties, who was spending almost her entire weekly wage on gambling, and had tried self-excluding from individual websites, found that registering with GAMSTOP helped her take control of her gambling. She is getting married this year and has built up her savings. With the support of her family and partner, she has restricted herself to the occasional £5 bet on football at high street bookmakers and intends to renew her self-exclusion every five years to resist the temptation of betting online.

She said: “The last year I haven’t gambled at all, it was hard at first but now I don’t miss it and the money I have saved is unbelievable”.

Fiona Palmer, chief executive of GAMSTOP, said:

“We are grateful to Sonnet for carrying out this very detailed evaluation of the service and are studying their recommendations carefully. We are delighted to know that vulnerable consumers who have registered with GAMSTOP have found it has helped them control their gambling and made a positive impact on their lives.

The insights in this report are extremely helpful and we welcome the opportunity to look at all suggestions for further improvements to the service, including extending the length of the maximum exclusion period to give them peace of mind that they will benefit from the long-term protection that GAMSTOP provides”.

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Z.ro anuncia aquisição da Paag em um movimento estratégico voltado à consolidação de mercado

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Z.ro firma acordo com Paag em um negócio relevante que adiciona mais de 200 milhões de transações anuais à vertical de pagamentos da companhia.

O Z.ro Global Payments, que até abril operava como Z.ro Bank, anuncia a aquisição e incorporação da vertical de pagamentos da Paag, em um movimento estratégico voltado à consolidação de mercado e ao ganho de participação no setor de pagamentos digitais.

A integração será realizada por meio de um plano estruturado de migração, desenhado para assegurar continuidade operacional, com estabilidade e segurança para todos os clientes ao longo do processo.

Segundo Edisio Pereira Neto, presidente do Z.ro, a operação amplia de forma expressiva o volume processado pela empresa, que já supera 500 milhões de transações.

“A Paag tem forte presença em processamento de pagamentos, especialmente no mercado de jogos, com mais de 200 milhões de transações anuais que serão incorporadas ao nosso ecossistema, reforçando nossa liderança no setor”, afirma Edisio.

Como parte da operação, João Fraga, CEO da Paag, e Ricardo Vidal, CSO da empresa, passam a atuar também como sócios responsáveis pela vertical dedicada ao mercado de iGaming dentro da Z.ro Global Payments.

“A criação dessa frente específica reflete a relevância do segmento e da necessidade de criar soluções cada vez mais customizadas para este mercado.

Nossos dois novos sócios trazem um know-how essencial para liderar esta frente”, afirma o CEO da Z.ro Global Payments.

“Estou muito motivado em assumir esse novo desafio. Com a união das expertises, consolidamos a maior operação de pagamentos voltada ao mercado de jogos no Brasil.

Tenho a convicção de que essa integração nos levará ao maior market share do setor. Literalmente, zeramos o game”, declara Vidal.

Para a Paag, o movimento também marca um novo momento estratégico da companhia.

Após anos de atuação no mercado de pagamentos para operações digitais, a empresa passa a atuar como Paag Shield, focada no desenvolvimento de soluções de gestão de risco, compliance e prevenção à fraude, e Paag Engage, focada em inteligência operacional, aquisição e retenção. Ambas sem vínculo societário com a operação realizada ao lado do Z.ro Global Payments.

“Esse movimento marca uma nova fase para a Paag. Construímos uma operação sólida de Payments ao longo dos últimos anos e temos confiança de que os clientes continuarão sendo atendidos com excelência dentro da estrutura da Z.ro.

A partir de agora, concentramos ainda mais nossos esforços na evolução do Paag Shield e Paag Engage, com soluções voltadas à inteligência de risco, compliance e eficiência operacional”, explica Fraga.

Nova vertical dedicada ao segmento de jogos no Z.ro

“A criação dessa frente específica reflete a relevância do segmento e da necessidade de criar soluções cada vez mais customizadas para este mercado. Nossos dois novos sócios possuem amplo know-how para liderar esta frente”, explica Edísio.

“Atualmente, o segmento já responde por aproximadamente 25% da nossa receita. Com a nova estrutura, deverá subir para cerca de 35% já no primeiro ano”, afirma.

A iniciativa reforça a estratégia do Z.ro de segmentação de negócios, permitindo maior profundidade nas operações, otimização de negociações e desenvolvimento de soluções adaptadas às demandas específicas de cada mercado.

O Z.ro International, responsável por recolher pagamentos na América Latina e enviá-los para qualquer país do mundo, e o Z.ro Digital Assets, de pagamentos internacionais com criptoativos, são outras duas verticais lançadas no último ano.

Aquisição não concluída

Em 2025, o banco BS2 chegou a anunciar negociações para a aquisição da Paag, em um movimento que indicava o interesse da instituição em ampliar a atuação no processamento de pagamentos digitais para o mercado de jogos .

Na ocasião, a estrutura do acordo previa a entrada inicial com uma participação minoritária na empresa.

O plano também contemplava a possibilidade de aquisição total da Paag em um prazo de até três anos.

No entanto, apesar do anúncio e das tratativas iniciais, a negociação não foi concluída e não avançou para a efetivação da operação.

Mudança de nome

Recentemente, o antigo Z.ro Bank alterou seu nome para Z.ro Global Payments, refletindo a estratégia de internacionalização da companhia, iniciada em 2025.

A mudança consolida o posicionamento da empresa como provedora de infraestrutura global de pagamentos, com soluções inovadoras voltadas para serviços de processamento de pagamentos locais e transfronteiriços, além de Bank as a Service.

The post Z.ro anuncia aquisição da Paag em um movimento estratégico voltado à consolidação de mercado appeared first on Americas iGaming & Sports Betting News.

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Plaza Hotel & Casino books Bolero – The Show for June 20 one-night run

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Latin music-and-dance production led by Las Vegas-based producer Adan Alejandro plays the Plaza showroom at 7:30 p.m.

Plaza Hotel & Casino will host Bolero – The Show for a one-night performance in its showroom on Saturday, June 20 at 7:30 p.m.

The production is billed as a Latin music-and-dance show featuring a live band, singers, and dancers, with influences including bolero, flamenco, salsa, tango, mambo, and other Latin rhythms.

Bolero – The Show is led by Las Vegas-based producer, singer, and songwriter Adan Alejandro. The Plaza said the show’s production team and performers have roots in the Latin entertainment community and experience performing in Las Vegas and other venues across the US and Latin America.

Tickets are now on sale for the June 20 performance.

The post Plaza Hotel & Casino books Bolero – The Show for June 20 one-night run appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

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Bolero – The Show performs for one night only at the Plaza Hotel & Casino, Saturday, June 20

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The Plaza Hotel & Casino welcomes Bolero – The Show to its classic Vegas showroom for one night only, Saturday, June 20 at 7:30 p.m.

Bolero – The Show is a bohemian Latin musical blending Latin rhythm, passionate dance, and timeless love songs. Featuring a live band, singers, and dancers, the show creates an immersive and elegant experience inspired by bolero, flamenco, and Latin music.

Led by Las Vegas-based producer, singer, and songwriter Adan Alejandro, the production team and show performers have roots in the Latin entertainment community and many years of experience performing live music and entertainment events in Las Vegas and other venues across the United States and Latin America.

Bolero – The Show is designed as an immersive live entertainment experience that blends music, dance, and theatrical elements inspired by Afro-Caribbean and Latin American traditions. The production combines bolero, salsa, tango, flamenco, mambo, and other Latin rhythms in a format created specifically for the Las Vegas showroom environment.

With a live band, dancers and vocal performers, Bolero – The Show creates a large-scale Latin musical and theatrical experience with an emphasis on rhythm, movement, passion, and audience connection that is designed specifically for the Plaza’s showroom.

Tickets are now on sale for the June 20th performance at Bolero – A Bohemian Latin Musical – Plaza Hotel and Casino.

 

The post Bolero – The Show performs for one night only at the Plaza Hotel & Casino, Saturday, June 20 appeared first on Americas iGaming & Sports Betting News.

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