Compliance Updates
iSoftBet secures Greece supplier licence

Award-winning content and platform provider to supply multiple tier one operators ahead of summer 2021 opening – iSoftBet’s 20th regulated market
iSoftBet, the leading online games supplier and content aggregator, has been granted a licence to supply its award-winning content and GAP aggregation platform to regulated operators in the newly regulating Greek market by the Hellenic Gaming Commission (HGC).
The A2 Greek licence will enable iSoftBet to offer both its proprietary and third-party content to Greek licensed operators such as Betsson, Stoiximan, Interwetten, and GVC via its GAP platform starting this summer.
The future Greek opening will mean iSoftBet will be active in 20 regulated markets with the supplier providing some of the largest operators with top performing casino games and the quickest route to market via its GAP aggregation platform.
The company has a long track record of compliance excellence winning the Compliance Outstanding Achievement Award at the 2020 VIXIO Global Regulatory Awards, the most prestigious compliance accolade in the gaming industry.
iSoftBet was named the winner in the category following an outstanding 12 month focus on becoming one of the most compliant and successful suppliers across established and newly regulated markets.
Its compliance team has been at the forefront of managing a raft of changes to existing legislation including finalising certification in multiple countries such as Sweden, Switzerland, Malta, and Colombia in the last two years, a huge accomplishment with only a few suppliers achieving this level of global compliance excellence and coverage.
Mark Halstead, Compliance Manager at iSoftBet said: “We are very proud to be awarded our Greek license and will look to continue improving our compliance programme further with new and upcoming marketing requirements for our games as these are announced.
“This is another landmark moment for the business showing how ahead of the curve we are in entering the latest regulated and regulating markets with the biggest brands. We’re looking forward to launching and showcasing our content and platform power in Greece.”
Federica Faggiano, Chief Commercial Officer at iSoftBet said: “We continue to lead the way in compliance excellence, and I’m delighted we will soon be able to offer all our market-leading products in Greece, a market that has huge growth potential.
“Securing licences in emerging markets such as Greece will enable us to do what we do best; offer leading operators the full spectrum of our high-quality proprietary and third-party content, and both launch and accelerate their local brand presence with maximum speed and efficiency via our proven GAP platform and innovative player engagement tools.”
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Compliance Updates
TGP Europe Leaves GB Market Following UKGC Investigation

TGP Europe, which ran a number of websites, has surrendered its licence after being told by the UK Gambling Commission (UKGC) that it needed to pay a £3.3 million penalty and make significant improvements if it wanted to continue trading in Great Britain.
The fine was for failing to carry out sufficient checks on business partners and breaching anti-money laundering rules.
TGP’s white label business model involved running a gambling business using the branding of other businesses.
A Commission investigation revealed failures to:
• carry out effective due diligence on each entity involved in the ownership of the third party
• carry out due diligence on the source of funds for business arrangements
• sufficiently consider money laundering risks
• sufficiently consider any activity by a third-party that is illegal, in either GB or the territory in which it is conducted.
Anti-Money Laundering (AML) breaches included failing to effectively implement enhanced due diligence measures outlined in its own AML policy by not effectively scrutinising information received from a third party.
This is the second time TGP Europe has breached regulations. In 2023 the operator was fined £316,250 for failures including not adequately considering and mitigating money laundering risks posed by business-to-business relationships, and having ineffective policies and procedures in relation to due diligence undertaken prior to white label agreements.
John Pierce, Commission Head of Enforcement, said: “This case involves a gambling company that was unwilling or unable to meet the regulatory standards we expect from our licensees. It is right that they have now exited the British market.
“Following TGP’s exit, several online gambling operators can no longer lawfully offer gambling facilities to consumers located in Great Britain. These sites, previously operating under TGP’s licence, may not provide adequate protection against criminal activity or gambling-related harm and should not be available to GB consumers with immediate effect.”
He continued: “We have already been in contact with several football clubs today to highlight the impact of the withdrawal from the market by TGP and make clear that we will be carrying out checks-without further notice-to ensure these sites remain blocked. We will also conduct ongoing spot checks as necessary to ensure they are not accessible to consumers in Great Britain by any means. Should any of these sites be available to GB consumers, we will take appropriate action.
“It is essential that football clubs play their part in protecting fans and GB consumers who may be exposed to advertising of these sites through their sponsorship arrangements from harm or exploitation. All licensed operators with similar arrangements to TGP should take notice of the action taken in this case.
“We would like to warn consumers that sites operated by TGP are now unlicensed and may not provide protections against criminality or gambling related harm.”
The post TGP Europe Leaves GB Market Following UKGC Investigation appeared first on European Gaming Industry News.
Australia
ACMA Imposes Fine of $500,800 on PointsBet

The Australian Communications and Media Authority (ACMA) has imposed a fine of $500,800 on PointsBet Australia Pty Ltd for breaching the e-marketing and gambling self-exclusion laws.
Investigations by the Australian Communications and Media Authority (ACMA) found that the company sent more than 800 messages that breached Australia’s spam laws.
PointsBet also contravened laws relating to BetStop – the National Self-Exclusion Register (NSER), by delaying closing accounts of customers who had registered and sending marketing messages to self-excluded persons.
Between September and November 2023, PointsBet sent 705 emails containing a direct link to its betting products without including an unsubscribe function.
The emails were mischaracterised by PointsBet as “non-commercial” despite promoting their services, making them subject to the spam rules.
PointsBet also sent seven marketing emails without recipient consent and 90 commercial texts that did not have sender contact information.
The NSER investigation found PointsBet sent 508 marketing messages to self-excluded individuals in August and September 2023. Under the NSER laws, people registered with the NSER must not be sent marketing materials from a licensed wagering service.
ACMA Chair Nerida O’Loughlin said there are no excuses for gambling companies that fail to understand their legal obligations given the risks to people experiencing gambling harms.
“It is deeply concerning that these failures have impacted PointsBet’s customers, some of whom had taken proactive steps to exclude themselves from online wagering,“ Ms O’Loughlin said.
“People signing up to the NSER are taking positive steps to remove online gambling from their lives. Their decision must not be compromised by companies like PointsBet.
“Wagering providers must also appropriately identify where messages promote or advertise their services and ensure that those messages comply with the rules, including the obligation to promote the NSER.”
The ACMA found that no excluded customers were able to place bets with PointsBet during the period investigated. The ACMA has accepted comprehensive court-enforceable undertakings from PointsBet committing it to reviews into its compliance with spam and NSER laws, actioning any recommended improvements and providing regular training for all relevant staff.
“This action should serve as a warning to all wagering providers that they must meet their legal obligations or face the consequences. We will closely monitor PointsBet’s compliance with its undertakings and with the spam and NSER laws,” Ms O’Loughlin said.
The imposition of a financial penalty was not available to the ACMA for the NSER breaches due to the complex and novel matters investigated. However, a failure to comply with an enforceable undertaking can lead to court-ordered financial penalties.
Compliance with interactive gambling safeguards and misleading spam messages are both current compliance priorities for the ACMA. This is the first enforceable action announced under the NSER rules, and businesses have paid more than $14 million in spam penalties over the last 18 months.
The post ACMA Imposes Fine of $500,800 on PointsBet appeared first on European Gaming Industry News.
Compliance Updates
IGT-led Consortium Will be Proposed to be Awarded the Italy Lotto License Through November 2034

International Game Technology PLC announced that the Judging Commission completed its analysis of the technical and economic offers in the bid for the Italy Lotto License and will propose LottoItalia, a consortium comprises Allwyn, Arianna 2001 and Novomatic Italia and led by IGT, to the Agenzia delle Dogane e dei Monopoli (ADM), which is expected to make the award notice within the next 35 days.
“The Italian Lotto concession is one of the world’s most important lottery contracts. IGT and its predecessor companies have successfully managed the license for 30+ years through constant innovation and the introduction of cutting-edge technology. The award is very gratifying, and we are honored and excited to continue working with the ADM for nine more years,” said Marco Sala, IGT Executive Chair of the Board.
“The €2,230 million investments in upfront fees reflect the significant value of the new license and IGT is confident that the investment will enhance our revenue and profit potential. The exciting innovation pipeline with fresh launches planned for commencement of the new license will drive Lotto wager growth. In addition, we plan to significantly grow our iLottery sales and leverage that momentum to expand into the Italian B2C iCasino, sports betting, and other digital gaming business,” said Vince Sadusky, CEO of IGT.
The consortium’s comprises a €2230 million upfront license fee payable in three installments between the time of award and April 2026. IGT currently expects the first two installments of €500 million and €300 million to be made in 2025, with the balance made in 2026.
The nine-year license term secures the business until November 2034. The concession rate collected from total wagers is 6% and an additional 8% gross fee is collected through the digital channel as a distributor fee.
IGT maintains operational control of the business. Allwyn Entertainment is committed to the consortium and contributes a pro-rata share of license fees and capital expenditure.
The post IGT-led Consortium Will be Proposed to be Awarded the Italy Lotto License Through November 2034 appeared first on European Gaming Industry News.
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