Interviews
Women at Reflex | Surj Stott Interview
1. Hi Surj, tell us about your role at Reflex Gaming
I head up the sales and marketing function, so customer account management is a big part of the job. Along with Steve Clark, I help manage our customer relationships. At Reflex, we pride ourselves on great partnerships with pub retailers, operators and our AGC customer base.
Day-to-day, I also manage our production schedule and liaise closely with our production and logistics teams to ensure that our games are delivered to customers on time.
I’m also responsible for planning our events, including major expos, such as ICE, EAG and ACOS. I really enjoy this side of things, due to my love of people and socialising. The cancellations of both EAG and ICE this year have been a blow for Reflex, as both events are important marketing platforms for us to showcase our new product lines. They also provide a great opportunity to speak to our customers and learn their requirements and find out what is performing well on their estates.
2. How has the global pandemic impacted on Reflex Gaming?
At the start of 2020, the outlook was positive for Reflex, we were acquired by the Dransfield Group in 2019 and we had established ourselves as one of the country’s leading machine suppliers to the pub and club sectors.
The first lockdown resulted in our entire customer base being closed which wiped out our forward-looking orders. We consequently made strategic decisions to fast track our drive to the online space. We have formed strategic alliances with two major distributors, Yggdrasil and Stakelogic. These give us the opportunity to penetrate the online slot market quickly and get our games in front of more players via their vast distribution networks. This is typical of the Reflex psyche in that, being faced with the biggest negative impact imaginable to our existing business, we have leveraged opportunities that have been unaffected by the pandemic.
However, it is very disappointing that the Government have given very little support to manufacturers and suppliers to the leisure and hospitality industry. Supply chain companies like Reflex have simply slipped through the Government’s support net. Other than the furlough scheme, we’ve had no additional support and it has been a real struggle to operate for 14 months with, effectively, no income. We have tried to lobby for a business support grant and a rates relief, but with no success to date.
I am a strong character and I’ve managed to remain positive throughout the pandemic. We need to focus on the future and there is now some light at the end of this long tunnel, through the impressive vaccine rollout which has resulted in the Government’s roadmap out of lockdown. Right now, it seems that the leisure and hospitality industry will reopen in April/May as planned, and if people opt for “staycations”, these will be positive steps to ease the recovery of the sector.
3. How did you get into this sector?
I grew up in Leicester in a first-generation Indian family. At the age of 15, my parents had arranged for my marriage to a goat farmer, based in India. My instincts told me that it did not feel right, and it certainly wasn’t a life I wanted. I took the drastic step to do a runner, and I haven’t looked back since!
As you can imagine, leaving home at 15 was tough, but I was fortunate to have a good network of friends who helped me through the situation. I’m thankful that I didn’t end up in the wrong crowd.
I was running a successful Nottingham city centre pub in my early twenties, following which I established my own bar in Newark. This meant working very long and unsociable hours, and with a young child, often proved to be difficult. I decided that more of a 9-5 job would better suit my home / work life balance and I mentioned this in conversation with one of the customers in my bar, who happened to work at a local gaming machine business called BWB. An opportunity came up there, so I applied. I was interviewed, got the job, and began my career in gaming at BWB. After a while, I moved into a sales role and it was whilst I was working here that I met my husband, Quentin, (these days the MD of Reflex Gaming).
4. What would you tell your younger self?
It would be to trust your instincts. At 15, my decision to leave home was very much a “Sliding doors” moment. Although it was the risky choice, I went with my instincts. Fortunately, I have no regrets.
Also understand that sometimes you may have to work harder and apply more attention to detail than some male colleagues. Enjoy the journey and don’t be afraid to be yourself!
5. What barriers have you faced, as a woman, in becoming successful in your field? How did you overcome them?
When I first started my career in this sector, sadly, I did experience both racial and sexual discrimination. I don’t get easily intimidated and the discrimination ultimately made me a stronger person. I have proved myself with great determination irrespective of other people’s prejudices.
However, I have witnessed much progression in the industry since I started. I am seeing an increasing number of women in senior positions who have progressed from junior roles and long may this continue.
6. The International Women’s day theme is, “Choose to Challenge”, what would you choose to challenge?
I passionately believe that there is no place in the world for bullies. Whether this happens in school, at work or your community. We need to take a collective stand against it. I cannot bare people who belittle others to make themselves look superior! Call them out for what they are. I’ve met a few bullies during my career and behaviour like that should be confined to the Skip of history.
7. What message do you want to send out to young women who are considering a career in this industry?
The i-Gaming sector has opened a huge host of career possibilities. There are jobs ranging from game design, graphic design, software development, marketing, etc. You will be able to unleash your creativity and let’s face it, the end-product is fun. There is never a dull moment in gaming.
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As prediction markets evolve from niche forecasting tools into a multibillion-dollar mainstream asset class, the boundary between trading and high-volume iGaming infrastructure is rapidly dissolving. This Q&A feature w/ Jeevan Jeyaratnam, Chief Betting Officer at Abelson Sports examines whether prediction platforms can sustain their exponential growth independently, or if their long-term survival depends on adopting rigorous compliance, product proposition and geolocation standards of the established iGaming supply chain.
Are prediction markets a threat to the existing sports betting industry in the US and beyond, or can both coexist peacefully and profitably?
The answer to that question very much depends on where in the world you are. If I live in Birmingham, Alabama then prediction markets (PMs) are my only legal route to placing any kind of sportsbook wager. If I live in Birmingham, England then prediction markets (or as the Europeans understand them, betting exchanges) are very much playing second fiddle to the currently available, advanced sportsbook apps.
At present, prediction markets and legal sports betting firms, in the US, are operating on an uneven playing ground. Sportsbooks are state-regulated entities with tightly enforced rules, high tax rates and limited geographical scope. Prediction markets – in my opinion, because of their connection to the federal government’s coffers – have been given almost carte blanche to operate across state lines with no consideration for state legislative independence.
Governed by the federally controlled Commodity Futures Trading Commission (CFTC), prediction markets are able to offer sports contracts as well as other financial products to players in California, Georgia, New York and Texas. Sportsbooks, using this four-state example, can only offer sports betting opportunities to those in New York and that comes with a hefty 51% tax rate. The disparity here is stark and it is no wonder that investors and financiers believe that Predictions Markets have an opportunity to outperform sports betting operators. The problem of quite how PMs can fully monetise the product is beginning to be resolved with commission fees now being charged. How PMs can keep customers engaged is another concern, as there will be very few recreational winners from the pool of sharps that are seeding and trading these markets.
Given the current regulatory landscape, how can providers help platforms navigate the legal minefield of jurisdictions?
There’s a certain frontier spirit, certainly in the USA, around PMs at the moment. Platforms seem to be navigating with a “do it and apologise later” attitude, which has led to several high-profile lawsuits. Depending on where you look, the PMs or CFTC are either suing the state or vice versa.
It is a mess and as Congresswomen Dina Titus (D-NV) pointed out in an open letter recently, “Equally concerning is the allocation of agency resources to support this expanding litigation campaign.” Her point being that the CFTC is significantly understaffed and under resourced and that its efforts to support “multi-state litigation threatens to undermine the agency’s ability to fulfil its primary mandate.”
More recently, it would seem that the two biggest names, Kalshi and Polymarket, have decided that public slanging matches, where accusations around facilitating nefarious characters and criminal enterprises to trade on their platforms, fly either way.
This is hardly the type of behaviour anyone would expect from two companies operating within the auspices of the CFTC.
Until the situation settles and given the widespread support at federal level, it’s hard to imagine either of the two main players needing to take too much advice from others.
Following recent high-profile controversies around insider trading on prediction platforms, what sportsbook-grade KYC and behavioural monitoring tools are most effective at detecting the misuse of information?
One of the big concerns, currently not adequately addressed, revolves around KYC. Kalshi, for example, by way of its regulated status with the CFTC, has a strict KYC and AML code and a clear list of prohibited territories on its site.
Polymarket, on the other hand, is a crypto-native decentralised operator and as such has far fewer hurdles to jump as regards KYC. The USA site is now covered by CFTC regulation and is considered separate to the international version, which doesn’t require mandatory ID requirements to set up an account. This has led to significant and justified concerns over insider trading and AML. There are a number of tried and tested solutions that betting operators are required to use, but the same will also be true for PMs and the specific set of requirements they need to fulfil. For the sportsbooks that are also launching PMs, it would make synergistic sense for them utilise the same tools they have for the sportsbook.
What sort of retention strategies can be borrowed from the betting sector to increase engagement for prediction market operators?
The biggest hurdle for PMs is how they handle the inevitable churn as recreational players realise that they are consistently losing money to the big trading houses and sharp market makers. Only a fraction of customers can win and a small concentration of sharp clients will mop up pools, especially in sports contracts.
In other political or business markets there will be individuals or syndicates operating with the benefit of insider knowledge. Currently, the PMs product isn’t comparable in entertainment value to that of the sportsbooks. No concessions, no bonuses or many of the entertainment value add-ons that sportsbooks have adopted.
PMs have provided means for many who otherwise would have to use offshore books to experience wagering and they have done this at a very low transactional cost to the end user. That model will need to change if these firms are to meet their lofty valuations, but how they do that, while convincing customers that they can beat the sharps remains to be seen.
The post The evolution of prediction markets appeared first on Americas iGaming & Sports Betting News.
Baltics
From Ronaldinho Roulette to Next-Generation Game Shows: How CreedRoomz is Expanding Live Casino Entertainment
As part of our HIPTHER Baltics & Nordics: Tallinn 2026 Sponsor Spotlight series, we caught up with Matija Jesih, Business Development Manager at CreedRoomz, to discuss the company’s latest innovations, its headline-making collaboration with football icon Ronaldinho, and what operators can expect from the next generation of live casino entertainment.
With a strong background in regulated markets, platform solutions, and commercial growth, Matija shares insights into how CreedRoomz is combining recognizable personalities, innovative game mechanics, and an ambitious game show roadmap to create new engagement opportunities for operators and players alike.
CreedRoomz recently announced a collaboration with football legend Ronaldinho, introducing titles such as Kickoff Roulette and Marble Cup. What inspired this partnership, and what made Ronaldinho the right fit for the brand?
The inspiration behind this partnership stems from our desire to truly bridge the gap between traditional sports entertainment and the fast-evolving live casino space. When you look at live casinos right now, audiences are looking for something more than just standard tables, they want an experience, an emotional connection.
Ronaldinho Gaúcho is the absolute embodiment of that concept. He isn’t just a football legend, his name is universally synonymous with joy, creativity, cross-generational appeal, and unmatched flair. That radiant energy is exactly what makes him the perfect fit for the CreedRoomz brand.
By integrating his persona into titles like Kickoff Roulette and Marble Cup, we aren’t just slapping a famous face on a game thumbnail. We are capturing his signature style and infusing it directly into innovative mechanics. Football and iGaming share a deeply passionate user base, and having a global icon like Ronaldinho headlines these games allows us to help operators attract both sports fans and traditional players, creating an instantly recognizable, high-engagement environment that stands out in a crowded market.
Previously we did a game featuring Maradona, “Maradona Run” and it captures the same philosophy, it bridges the gap between legendary sports entertainment and real-time casino gameplay, ensuring that players don’t just watch the legacy, but actively interact with it.
Celebrity partnerships have become increasingly visible across gaming and entertainment. What role do you believe they can play within the live casino sector, and what should operators consider when evaluating such collaborations?
For the live casino sector, the primary role of a celebrity partnership is instant trust and differentiation. A recognizable face cuts through the noise of a crowded lobby and drives immediate cross-sell opportunities, especially from sportsbooks to live casinos.
However, operators and providers need to look beyond raw social media follower counts when evaluating these collaborations. There are two critical elements to consider: authenticity and cultural alignment and deep Integration over surface branding.
The celebrity’s persona must naturally fit the game’s theme. With Ronaldinho or Maradona, his association with playfulness and unmatched skill fits the dynamics of our sports-themed titles perfectly.
At CreedRoomz, we focus on building a unique brand, creating bespoke environments and gameplay that actually reflect the icon’s legacy, ensuring the partnership delivers long-term player retention rather than just a short-lived spike in traffic.
Let’s talk about the games themselves. What can players and operators expect from Kickoff Roulette and Marble Cup, and how do these titles reflect the broader direction CreedRoomz is taking with its live casino portfolio?
For Kickoff Roulette, we are completely fusing the worlds of sports and live roulette. It is set within an electrifying, sports-themed virtual studio utilizing a green-screen solution. Mechanically, the excitement is amplified by ‘Aurum Numbers’ which award players massive multipliers ranging from x50 up to x700, adding major payout volatility to every single spin.
Crucially, to maximize global appeal and ensure a localized experience, Kickoff Roulette is available in two languages: English and Portuguese.
Given Ronaldinho’s legendary status in Brazil, having a dedicated Portuguese-speaking option is a massive asset for operators targeting the booming Latin American and European Portuguese markets, allowing them to connect with players in their native language.
Marble Cup, on the other hand, leans heavily into unique, fast-paced tournament mechanics that capture the suspense of sporting competitions but in a highly dynamic, game-show format that keeps players glued to the screen. Marble Cup is a first-of-its-kind live betting game that sits at the intersection of live casino and sports entertainment, a space no competitor has meaningfully entered. Unlike traditional live casino games driven by RNG or standard table mechanics, Marble Cup uses a custom-engineered physical device where results are determined by genuine randomness: marbles rolling down a gravity-fed track into goals defended by moving goalies. No algorithm, no simulation, the outcome is real.
Maradona Run:
Maradona Run a fast-paced lottery ball draw with a cinematic, arcade-style endless runner game show. During the main game, players manage up to eight interactive cards as football-styled lottery numbers bounce in a high-tech studio chamber. When the bonus round triggers, players leave the studio behind and hit a digital, festive boulevard alongside Maradona himself.
Instead of traditional coins, the animated legend sprints down the obstacle-filled street course collecting glowing soccer balls. These collectibles correspond to crucial gameplay advantages, including total payout multipliers, energy speed-boosts, and prize doublers, culminating in a massive maximum payout potential of up to 10,000x the bet.
Beyond the Ronaldinho collaboration, CreedRoomz has been expanding its focus on game-show-style experiences. What trends are you currently seeing in player preferences, and how are they influencing your product development strategy?
Modern players view live casinos as a source of full-scale entertainment rather than just digital table games. They want active participation, unpredictable narratives, and community elements.
Currently, we see three dominant trends shaping player preferences:
Cinematic Storytelling: Players want an immersive narrative. This heavily inspired our flagship 2026 game show, The Road to Eldorado, which transports players into an Aztec world utilizing advanced 3D visuals and four interactive bonus rounds.
Rapid-Fire Intuition: The younger demographic thrives on quick-decision, high-suspense gameplay. This led us to develop non-traditional formats like Avi Crash (bringing live-dealer energy to the crash game genre).
Cross-Vertical Fusion: Players love familiar concepts with a twist. We’ve tapped into this with Crypto Market, simulating a rapid live trading environment, BacDice, combining baccarat with dice mechanics, and Lucky Colors a vibrant, high-energy casino experience
Our strategy is to “bring the show back to game shows”. By combining these multi-layered mechanics with advanced virtual studios and native-speaking hosts, we help operators deliver highly engaging, custom-branded experiences.
Can you give us a preview of the CreedRoomz game show roadmap? What types of new experiences, mechanics, or innovations can operators look forward to over the coming months?
Our roadmap is completely focused on transitioning from a fast-growing challenger to the definitive global leader in live entertainment. Operators can look forward to a massive push across both next-generation game shows and highly customizable infrastructure.
However, great games are only half the battle. The other half is how we empower operators, which is why we are heavily expanding our dedicated and customizable solutions.
We recognize that one size no longer fits all. We are offering bespoke Dedicated Studios, allowing partners to design custom-tailored environments with native-speaking tables and preferences to achieve deep, market-specific localization. Furthermore, by advanced multi-stream compositing technology, we are launching Dedicated Card Games. This allows us to run a single, physical studio while simultaneously delivering completely different, uniquely branded virtual skins to multiple operators.
With your experience across regulated markets and content distribution, how do you balance innovation with the realities operators face, such as compliance requirements, integration efficiency, and player retention objectives?
We balance innovation by embedding compliance and infrastructure directly into our creative process from day one. Our games are built with compliance-first architecture to instantly meet strict regulatory standards globally, from Europe to Latin America, while advanced tech like ultra-low latency streaming and virtual green-screen solutions allows operators to launch highly customized content seamlessly without complex integrations. Ultimately, while a celebrity or flashy visual triggers the initial acquisition, it is our deep game math, like volatility shifts, interactive 3D bonus rounds, and native-language localization, that ensures sustainable player retention and commercial success for our partners.
Looking ahead, what are the key priorities for CreedRoomz during the remainder of 2026, and where do you see the biggest opportunities for growth within the live casino and game show segments?
To achieve this, we are capitalizing on two massive growth opportunities. The first is deepening our geographical footprints across booming, new studios coming up in Brazil, Europe and Asia this year. This allows us to provide hyper-localized, native-speaking tables and give operators free-of-charge, customized branding setups that resonate perfectly on a local level.
The second major growth catalyst lies within our core product segments. In the game show vertical, our focus is all about scaling the massive momentum of our flagship launch, Road to Eldorado, alongside our new generation of hybrid titles like Avi Crash and Crypto Market.
The industry opportunity here is immense, players no longer want standard formats, so by delivering highly gamified, multiplier-heavy ecosystems, we are successfully bridging the gap between sports betting, slots, and live tables. By combining these unique mechanics with our advanced, data-light streaming tech, our priority for the rest of the year is ensuring our partner operators can seamlessly maximize player engagement and unlock entirely new revenue streams.
The post From Ronaldinho Roulette to Next-Generation Game Shows: How CreedRoomz is Expanding Live Casino Entertainment appeared first on EE Gaming | Global iGaming & Tech Intelligence Hub.
EvenBet Gaming’s CEO, Dmitry Starostenkov, speaks to EEGaming about the company’s expansion into the casino vertical, what drove the decision, what it took to build, and what it means for operators looking to grow beyond a single product.
EvenBet has spent more than two decades building its reputation in poker. What told you the time was right to move into casino?
We kept having the same conversation with partners who trusted our poker infrastructure, asking whether we could support them on the casino side too. For a long time, our answer was to point them elsewhere but, with competition intensifying, that became harder to justify.
But there’s a wider shift happening too. Operators are under real pressure to extract more value from their existing player base. Acquisition costs are rising, regulated markets are tightening, and the days of building a sustainable business on a single vertical are gone. Operators who are growing have found more ways to extend player value across their full product offering, and that requires purpose-built infrastructure.
We have the technical foundation and understand the player behaviour. The question became when to make the move, and how to do it in a way that was genuinely an improvement on what was already out there.
Moving from the single poker vertical into a full casino platform is a significant undertaking. Where did the product challenges actually lie?
The single player account sounds simple until you’re actually building it. Shared balance, unified player profile, seamless movement between poker and casino all create complexity that compounds quickly. The other challenge was scope. A game aggregator covering 15,000 titles across 230-plus providers has the potential to create real infrastructure problems. We had to build something that could handle that scale without becoming unwieldy for operators to use. And we didn’t want to compromise the poker product to get there either – that was non-negotiable. Everything had to work as one system, not two products stapled together.
How does cross-vertical conversion work, and why does that matter so much to operators right now?
The friction in moving a player between verticals has always been the drop-off point. Separate logins, separate wallets and separate experiences are all different reasons for a player to disengage. When that’s removed, the conversion happens more naturally.
What makes the difference is having product mechanics that actively pull players across. One Click Poker removes the traditional lobby entirely, which has historically been the biggest barrier for casino players who find poker intimidating or unfamiliar. Spins Poker goes further by taking player-versus-player gameplay and wrapping it in slot-style mechanics, so the experience feels native to a casino player from the first session.
In the other direction, casino rewards sitting inside the poker environment give poker players a natural reason to explore. It becomes a two-way pipeline rather than a one-way push, and operators can see that working in the data. That’s what cross-vertical conversion looks like when the product architecture supports it properly.
What does EvenBet Gaming now offer an operator that they genuinely can’t get elsewhere?
Most casino platforms don’t come with a serious poker product attached, and most poker providers don’t have a credible casino offering. We’re in a fairly unique position in that we can genuinely deliver both, and the integration between the two is real and not just a partnership held together by an API. In terms of who this is for, it’s operators who want to grow. Whether that’s a new entrant who needs a clean, fast route to market, or an established operator who has a casino product but knows they’re missing a revenue stream without poker. We’re positioned to offer that market entry and scalability, without compromising quality.
The post Behind EvenBet Gaming’s strategic evolution into casino appeared first on EE Gaming | Global iGaming & Tech Intelligence Hub.
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