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PAPYRUS & YGAM unite in their missions to keep young people safe

Published

6 years ago

December 11, 2020

Reading Time: 3 minutes

As UK Charity Week (7-13 December) draws to a close, the Young Gamers & Gamblers Education Trust (YGAM) is celebrating a unique partnership with suicide-prevention charity PAPYRUS, coming together to raise awareness of the harms affecting young people.

Both charities use educational workshops to help young people understand the potential risks and prevent future generations experiencing harm. YGAM specialise in gaming and gambling-related harm prevention whilst PAPYRUS’s mission is to reduce the number of young people who take their own lives by shattering the stigma around suicide.

As well as aligning their missions to safeguard future generations, the two charities also have another poignant link. PAPYRUS was founded in 1997 by a mother, Jean Kerr, from Lancashire following the loss of her son to suicide. YGAM was founded by Anne Evans in response to her own son Alan tragically taking his own life following a long battle with a gambling addiction. These sad stories are at the heart of everything both charities do, and their foundations form a powerful social purpose informed by lived experience.

Ged Flynn, Chief Executive of PAPYRUS, said: “We are proud to be working in partnership with YGAM and are looking at ways in which we can come together to support young people. We hear from young people every day on our helpline HOPELINEUK who are struggling with thoughts of suicide. Whilst there is never one sole reason that may lead a young person think suicide is an option, we know that gaming and gambling can be a contributory factor for some.”

“By working in partnership with YGAM we are able to better understand how gaming and gambling can impact on a young person’s mental health and offer the appropriate support. We know that this partnership will help to save lives.”

The team at YGAM have now received SP-ARK training from PAPYRUS. This enabled YGAM to reflect on their personal and organisational approach to discussing and reducing the stigma surrounding suicide in day-to-day life. It also highlighted and reaffirmed the importance of self-care, a key message that is included within YGAM’s own training where they seek to inform, educate, and safeguard young and vulnerable people.

Members of the PAPYRUS team has also undergone YGAM’s free training which covers information on gaming and gambling and provide the tools needed to protect people from the risks of gambling and gaming-related harm, including lesson plans, activities, signs to look out for and information on where to go for advice and support. All training sessions have been assured by City & Guilds and the resources have been approved by the PHSE Association.

Sandy Thompson, the YGAM Education Manager for Greater London, said: “It was fantastic to train more of our colleagues from PAPYRUS, working together to continue our shared commitment to improve young lives by increasing awareness around these crucial issues.”

She continued: “PAPYRUS provide vital support to young people struggling with thoughts of suicide, whilst also engaging and building awareness in communities, and training organisations and groups. Working together in partnership is a crucial step in highlighting these important areas and continuing to provide the support and information that our young people desperately need.”

Suicide is the biggest killer of young people under 35 in the UK. Every year many thousands more attempt or contemplate suicide, harm themselves or suffer alone, afraid to speak openly about how they are feeling. PAPYRUS believes that many young suicides are preventable, and today the charity engages communities and volunteers in suicide prevention projects and delivers training programmes to individuals and groups.

UK Charity Week is a campaign designed to give the people of the United Kingdom an opportunity to place awareness and fundraising for charities high on the national agenda.

Awards

Esportes Gaming Brasil takes two ClienteSA Awards 2026 wins; exec named Personality of the Year

Published

1 hour ago

July 15, 2026

Wladimir P.

esportes-gaming-brasil-takes-two-clientesa-awards-2026-wins;-exec-named-personality-of-the-year

Esportes Gaming Brasil (EGB), the group behind the Esportes da Sorte, Onabet and Lottu brands, has won Gold and Silver at the ClienteSA Awards 2026, held during the ClienteSA X-Summit 2026.

EGB said it won Gold in the Customer Success category for its case study, “Customer Success through Responsible Gaming and Intelligent Monitoring”, and Silver in the Customer Service Operations category for its case study, “From Startup to Maturity”.

Maria Neves, Director of Customer Experience, Customer Support and Reputation Channels, was also named Personality of the Year, an award that recognises leaders in customer experience management in Brazil. “This recognition validates the work of many people, built through listening, team development and a commitment to delivering the best possible customer experience. In a constantly evolving market, putting the customer at the centre of every decision is fundamental to the way we operate,” Neves said.

EGB executives also took part in the summit programme. Neves moderated a panel titled “Responsible Gaming as Part of the Customer Experience Journey,” featuring Carol Luna, Head of Compliance at the company, and Ricardo Magri, co-founder of the Brazilian Support Company for Compulsive Gambling (EBAC), which EGB described as a partner organisation.

During the session, the panellists discussed Brazil’s regulated betting market and how customer service, compliance and responsible gaming processes are being positioned as part of a safer customer journey. EGB highlighted initiatives including specialist support teams trained to identify signs of customer vulnerability, self-exclusion tools, platform usage limits and referral processes to specialist partner organisations.

The post Esportes Gaming Brasil takes two ClienteSA Awards 2026 wins; exec named Personality of the Year appeared first on EE Gaming | Global iGaming & Tech Intelligence Hub.

business development

Games Valley names Robert Dowling Chief Revenue Officer

Published

1 hour ago

July 15, 2026

Wladimir P.

games-valley-names-robert-dowling-chief-revenue-officer

Games Valley has appointed Robert Dowling as Chief Revenue Officer (CRO), effective July 15, 2026. The company said Dowling is joining full-time after working with Games Valley as a strategic consultant since the beginning of 2026.

In the CRO role, Dowling will lead Games Valley’s global commercial and marketing operations, including sales, strategic partnerships and revenue growth. The company said he will also support its expansion into regulated markets alongside the executive team.

Dowling has more than a decade of iGaming experience and has held senior commercial roles at technology providers including Ganapati, Singular and EveryMatrix.

Ariel Reem, CEO of Games Valley, said: “Robert has already made a significant impact on our business over the past six months. His strategic mindset, commercial expertise and deep understanding of the industry have helped strengthen our growth plans, making this a natural next step. We’re delighted to welcome him to the executive team as Chief Revenue Officer as we continue building one of the industry’s most modern aggregation platforms. As we continue expanding into regulated markets, Robert’s experience and commercial leadership will be instrumental in helping us achieve our long-term ambitions.”

Robert Dowling, CRO at Games Valley, added: “Working with Games Valley over the past few months has confirmed what I believed from day one, that this is a company with a clear vision, exceptional technology and an ambitious team. The platform has been built to solve real challenges for operators, while giving suppliers faster and more effective routes to market. I’m excited to officially join the business and help drive the next phase of growth as we continue expanding our global footprint and bringing our platform to more regulated markets.”

The post Games Valley names Robert Dowling Chief Revenue Officer appeared first on EE Gaming | Global iGaming & Tech Intelligence Hub.

Acquisitions/Merger

Merkur Group agrees acquisition of White Hat Studios

Published

1 hour ago

July 15, 2026

Wladimir P.

merkur-group-agrees-acquisition-of-white-hat-studios

Merkur Group has agreed to acquire U.S. slots provider White Hat Studios, as the company moves to expand its operations in the regulated U.S. iGaming market. The agreement was announced Wednesday 15th July 2026 and is subject to regulatory approvals.

Merkur said the acquisition will support its U.S. expansion and complements its recent acquisition of Gaming Arts, the Nevada-licensed game and machine supplier. The group said it intends to use a combined portfolio spanning online-first and omni-channel games to support operator partners’ growth plans.

White Hat Studios launched in 2021 and the company said it was the first to launch online slots across all seven regulated states. Its portfolio includes the ‘House of Brands’ slot collection, the 7s Fire Blitz game series, and the Jackpot Royale progressive network.

Andy Whitworth, President of White Hat Studios, said: “Joining Merkur Group is an exciting moment for everyone associated with White Hat Studios and, fundamentally, it is the best possible move to realise our ambitions for future growth and product innovation. Working alongside the hugely experienced Merkur team will open new possibilities for us across iGaming and enhance our ability to develop a world-class omni-channel proposition that will benefit both operators and players.”

Lars Felderhoff, Chairman of the Merkur Management Board, commented: “White Hat Studios has delivered impressive growth since its launch. We look forward to working with the team to continue the U.S. success story and, in turn, Merkur’s expansion in regulated iGaming.” Michael Gauselmann, Chairman of the Merkur Supervisory Board, added: “Having made early inroads into the online space in Europe via our Blueprint acquisition in 2012, I am delighted by this latest development and am confident that White Hat Studios will be a great addition to our group.”

Merkur said the White Hat Gaming platform and white label businesses are not part of the transaction and will remain under their current ownership. White Hat Studios was advised by Oakvale Capital, with legal advisors CMS for White Hat Studios and Wiggin for Merkur.

The post Merkur Group agrees acquisition of White Hat Studios appeared first on EE Gaming | Global iGaming & Tech Intelligence Hub.