Compliance Updates
Pragmatic Solutions granted a B2B remote operating licence in the UK
Rapidly growing iGaming platform technology provider, Pragmatic Solutions, has obtained a Remote Operating Licence to support their service to UK-licenced gaming operators.
Pragmatic Solutions proudly announced today that they have been granted a Remote Operating Licence from the UK Gambling Commission. The licence was issued under Part 5 of the Gambling Act 2005 and enables the iGaming platform technology vendor to manufacture, supply, install and adapt its gambling software and offer their technology to UK licenced gaming operators in full compliance with the UK regulatory regime.
Pragmatic Solutions is the platform technology sister-company of the industry content leader, Pragmatic Play. The company provides iGaming operators with enterprise SaaS platform technologies built around a core Player Account Management (PAM) platform. The Pragmatic Solutions PAM is designed using a modern microservices architecture and contains a player account, wallet, CRM tools, bonus management tools, payment tools, KYC/AML and fraud-prevention services, and is underpinned by rules-based automation throughout. In addition to the PAM, Pragmatic Solutions provides a Content Management System to power the gaming brand frontend clients and an Integrations Hub to connect the operator to a multitude of third-party content, payment gateways and services.
Ashley Lang, Pragmatic Solutions’ CEO commented on the announcement, “This is yet another important milestone in the strategic development of Pragmatic Solutions as a leading technology provider to the regulated iGaming industry. Obtaining a licence from the UK Gambling Commission is not only critical to the ability to grow our business in the UK, but also further demonstrates our commitment to meet the highest technical and compliance standards of the industry worldwide.” Lloyd Lemmon, Head of Legal and Compliance for the company added, “The Gambling Commission is widely regarded as having the highest standards for regulation, player protection and social responsibility, so we are proud to have obtained this approval for our business.”
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Compliance Updates
GLI Becomes First International Gaming Lab to be Accredited in Ukraine
Gaming Laboratories International (GLI) has become the first international gaming lab to be accredited in Ukraine.
GLI Europe B.V. was appointed by Ukrainian regulatory authority, PlayCity, as both a testing/certification and inspection body for gambling equipment in the country and is currently the only foreign entity to be accredited.
GLI Europe B.V. will perform testing and certification of all gaming related hardware and software in accordance with the requirements of PlayCity and the Ukrainian gaming regulatory framework. GLI will deliver all Ukrainian certification services through its European operational hub, GLI Europe B.V., ensuring certification is conducted under GLI’s ISO/IEC 17025, 17020, and 17065 accreditations.
The company will work with both foreign and Ukrainian suppliers, whereas Ukraine is considered a regulated market, and suppliers will need to hold a certificate of approval from PlayCity in order to request certification for the market.
“We are grateful for the trust PlayCity has placed in GLI. At GLI, we work with regulators in more than 710 jurisdictions, and we will bring our global expertise to PlayCity and to suppliers who wish to enter the Ukrainian market, guaranteeing the highest levels of testing quality and compliance,” said James Boje, Managing Director, EMEIA.
The post GLI Becomes First International Gaming Lab to be Accredited in Ukraine appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
Australia
NSW: More Than 650 Gaming Machine Exemptions Revoked to Address Gambling Harm
The Minns Labor Government continues to reduce gambling harm by delivering on its commitment to remove outdated exemptions that enabled more than 650 pubs and clubs to operate gaming machines during standard shutdown hours.
Following an announcement in December by the Minister for Gaming and Racing David Harris that exemptions would cease from 31 March 2026, more than 650 venues will be required from 1 April to shut down all gaming machines between 4am to 10am each day, in line with NSW standard shutdown hours.
The six-hour shutdown is a harm minimisation measure intended to provide players with an important break in play.
Of the 672 venues with a varied shutdown period, usually for three hours instead of six, many have been in place for more than 20 years. These were given for reasons including being in high traffic ‘tourist’ locations, a history of earlier opening hours or financial hardship.
Venues that believed they had a strong case to keep their exemptions under the legislation and the revised Ministerial Guidelines, had the opportunity to put their case to Liquor & Gaming NSW.
As of 24 March 2026, 649 have been revoked by Liquor & Gaming NSW under delegation from the Independent Liquor & Gaming Authority and 10 by the Authority itself. Thirteen venues remain under assessment. All venues will be considered and an outcome communicated by 31 March 2026.
Sixty-two venues applied to keep their exemptions. Of the 49 applications assessed so far, all have been revoked.
Liquor & Gaming NSW will undertake a compliance campaign after 1 April when the new requirements come into effect, to ensure all venues are abiding by the changes.
A Review of Gaming Machine Shutdown Hours Framework conducted by Liquor & Gaming NSW in 2024 found that a minimum six-hour shutdown period, commencing no later than 4am, is effective at minimising gambling harm.
The move continues a suite of gaming reforms which the Minns Government has implemented since coming into office, including:
• Reducing the cash input limit from $5000 to $500 for all new gaming machines
• Reducing the state-wide cap on gaming machine entitlements, so that every year the number of gaming machines reduces based on forfeiture rates
• Banning political donations from clubs with electronic gaming machines
• Banning external gaming-related signage and internal gaming-related signage that can be seen from outside the venue
• Introducing Responsible Gambling Officers in venues with more than 20 gaming machine entitlements and mandating that extra Responsible Gambling Officers be on duty in venues after midnight
• Mandating that all venues with gaming machines must keep a Gaming Plan of Management and a Gambling Incident Register
• Banning gambling advertising on public transport and the ferries and terminals people catch it from
• Consulting with the community on a third-party exclusion scheme and use of mandatory facial recognition technology to support a statewide exclusion register for NSW hotels and clubs with gaming machines
Launching a NSW-first code of practice for the use of facial recognition in pubs and clubs that use the technology, following full consultation with a wide range of stakeholders including harm minimisation advocates, the NSW Privacy Commissioner and industry.
Minister for Gaming and Racing David Harris said: “The Minns Labor Government takes gambling harm minimisation seriously and that’s why I called for a review of the gaming machine variations back in December that has removed outdated exemptions that enabled more than 650 pubs and clubs to operate gaming machines during standard shutdown hours.
“Following months of review, it was clear these variations enabling about 20 per cent of clubs and pubs with gaming machines to operate outside of the mandated hours, some of which were more than 20 years old, were no longer fit for purpose.
“To enable variations to be revoked, I updated the Ministerial Guidelines and set up a streamlined process for venues to make their case if they wished to keep their variation, and to allow for a transition period.
“These changes are expected to prevent and reduce gambling harm.
“The NSW Government will continue to deliver evidence-based reforms to ensure we are striking the balance of addressing gambling harm while supporting sustainable development of an industry that employs more than 150,000 people in NSW and injects billions into the economy.”
The post NSW: More Than 650 Gaming Machine Exemptions Revoked to Address Gambling Harm appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
Compliance Updates
UK Government proposals to undermine the ‘aim to permit’ of the Gambling Act 2005?
Richard Bradley, partner at gambling licensing law firm Poppleston Allen, shares how new proposals in Parliament may affect licensed premises
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The ‘aim to permit’ principle may be under threat
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Switching the burden of proof from “if nothing wrong with the application, it should in theory be approved” to “the application can be rejected if on the licensing authority’s opinion the grant may not uphold the licensing objectives”
Members of the House of Lords have begun their further examination of the English Devolution and Community Empowerment Bill, (EDCE) which is in report stage and will be discussed again today, with report stage concluding 13 April 2026.
Baroness Taylor of Stevenage, a Labour Life Peer in the House of Lords, has tabled an amendment to the English Devolution and Community Empowerment Bill which proposes to introduce Gambling Impact Assessments by inserting two new sections to the Gambling Act 2005 (‘the Act’).
If the amendment is passed and these sections are inserted into the Act, this will allow a licensing authority to publish a Gambling Impact Assessment (GIA) where the authority considers the granting of any relevant licence to premises in their area is not likely to be reasonably consistent with one or more of the licensing objectives because:
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The cumulative impact of relevant licences in respect of premises in the affected part(s) or
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Other reasons which relate to that licensing objective, or those licensing objectives, and to the affected part(s).
A relevant licence has been defined as being:
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a bingo premises licence
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adult gaming centre premises licence
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family entertainment centre premises licence or
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a betting premises licence.
An authority would also be able to limit the numbers of licences in an area.
As part of any published assessment, the authority must set out evidence for how they have come to the opinion that the grant of any relevant licence would not be reasonably consistent with the objectives set out above.
Authorities will also be required to review any published GIA from time to time, and should the authority take the view that the assessment should be revised or withdrawn, they must publish any revision.
Where an application is submitted for a relevant licence and a GIA has been published and the authority has included in its Statement of Gambling Principles that there will be a presumption to refuse applications for relevant licences, then it will be deemed lawful for the authority to refuse such application solely on the ground that it falls within the scope of the GIA.
That being said, the amendment does confirm that refusing an application will be unlawful where the applicant asserts in the application that the grant would be reasonably consistent with the licensing objectives or objectives set out in the GIA and provides evidence that the grant would be reasonably consistent with the objectives.
Full details of the tabled amendment can be found here.
The post UK Government proposals to undermine the ‘aim to permit’ of the Gambling Act 2005? appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
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