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Betting operators and arbitration bodies agree dispute resolution procedure

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The International Betting Integrity Association (IBIA) has joined forces with arbitration bodies the Independent Betting Adjudication Service (IBAS) and eCOGRA to establish measures to inform and advance the customer betting dispute resolution decision-making process. The approach relates to circumstances where customer winnings are not paid for the period where a sporting event is under investigation.

Previously, when frustrated consumers have approached arbitration bodies they have had to request updates from operators on each customer claim on a piecemeal basis throughout the year. This has involved considerable administrative time and effort on behalf of arbitration bodies and operators, with some cases taking over two years to be completed as sports bodies undertaken investigations into potential corruption. Under the agreement, IBIA will seek updates on all outstanding cases of suspicious betting it has reported to sports twice a year. Arbitration bodies will then contact operators using the same timeline.

Khalid Ali, CEO of the International Betting Integrity Association, explained: “The approach is aimed at improving information sharing on the status of suspended accounts linked to potential match-fixing. Sports have been supportive, which is vital as the process relies on feedback on their investigations. IBIA members want to do all they can to stop corrupters from benefiting financially and will continue to suspend accounts where appropriate. However, it is recognised that not all suspicious betting is corrupt and that innocent consumers should not be penalised.”

Richard Hayler, Managing Director of the Independent Betting Adjudication Service, said: “We welcome this considered and proportionate response to a problem that IBAS had raised with the IBIA. We are optimistic that the system will alleviate some of the difficulties previously caused where customer accounts and balances have been suspended – or bets left unsettled – for indeterminate periods, during which ADR providers could offer no practical advice or information to claimants. The solution developed by the IBIA will expedite this process. It will reassure our adjudicators that important investigations remain active and encourage operators and those investigating to review whether every bet on a suspicious event needs to be treated the same way. It showcases both the benefits of ADR providing feedback to the industry and the ability of collaborative work to deliver practical service improvements.”

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“Tex Rees, Director of eCOGRA said: “These initiatives have been much needed and provide clarity and consistency for consumers and operators alike. We appreciate the collaborative and inclusive approach the IBIA has taken, which demonstrates what can be achieved when the industry works together to provide practical solutions and raise standards.”

The process has been agreed by IBIA and its members, which make-up many of the largest operators in the world, and IBAS and eCOGRA, which represent two of the leading customer dispute resolution bodies covering the UK and wider regulated markets. The approach kicked in from the start of 2020 and will be monitored to see if it can be implemented in other markets. Any parties interested in joining this approach are encouraged to contact IBIA at [email protected].

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Merkur Dosniha and Spintec, extraordinary partnership for the Spanish market

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An exciting start to a new cooperation.

As is well known, Merkur Dosniha introduced electronic roulette wheels to the Spanish market more than two decades ago, and since then, it has been the main distributor of this product on Spanish territory. In a recent step, it has joined forces with a new partner, Spintec, to continue its trajectory in the Spanish market. A beneficial agreement with an emphasis on collaboration and joint development of new products.

Spintec is among the best roulette manufacturers in the world. They have been present in Spain for more than 11 years and have been a trusted partner of Merkur Gaming since 2018. Their products are present in more than 500 casinos on six continents, including most of the most demanding international markets. Their greatest strengths are their flexibility, expertise and exceptional commitment to their customers.

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The cooperation has already resulted in an exciting new patented product that has been developed by the research and development teams of both companies fully involved and working side by side, using their well-versed expertise and, above all, with the unbridled enthusiasm for a new creation. The result of this joint effort is called Spectra: an exciting new product that incorporates features and functionalities which place it in a class of its own.

Carlos Chacón, CEO of Merkur Dosniha, comments: ‘In a way, Spectra is the natural response to applying our experience and knowledge in a field we have mastered. We are very happy to have chosen a perfect partner to help us implement it. We have a long track record ahead of us, which makes me even more confident that similar success stories and lasting stability will follow in the years to come’.

Goran Sovilj, Spintec’s Global Sales Director, agrees: ‘Spintec has been present in Spain for more than a decade and now it’s time to enhance our presence. With Merkur Dosniha we have chosen a partner with a proven track record and superior market knowledge, which makes it much easier for us to perform well.Spectra is the first proof of our compatibility and a guaranteed success in the market, but it definitely won’t be the last.“

The post Merkur Dosniha and Spintec, extraordinary partnership for the Spanish market appeared first on European Gaming Industry News.

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Wazdan launches biggest ever Mystery Drop™ network promotion with €4,000,000 prize pool

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Wazdan, the gain-focused developer behind some of the world’s most rewarding casino game experiences, is thrilled to announce its largest Mystery Drop™ Network Promotion, with a larger-than-ever prize pool.

Running from 29th April to 29th September 2024, this monumental promotion offers an astounding €4,000,000 in total wins across Q2 and Q3.

The Mystery Drop™ Network Promotion showcases the provider’s commitment to delivering unparalleled experiences and rewards for players worldwide. Leveraging the highly acclaimed Mystery Drop™ promotional tool, which has been the driving force behind numerous successful campaigns, this promotion is set to captivate players and elevate engagement to new heights.

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All Wazdan titles will participate in the promotion, with a special emphasis on the immensely popular Coins™ series. This collection of games has not only become a player-favourite but also consistently ranks among the provider’s top-performing offerings.

The Mystery Drop™ tool seamlessly integrates with Wazdan’s cutting-edge games, enabling operators to create bespoke promotions that align with its unique brand and player base. By offering such a substantial gain pool and extended promotional period, Wazdan aims to strengthen its partnerships with operators while providing players with even more chances to win big.

Andrzej Hyla, Chief Commercial Officer at Wazdan, said: “We are incredibly excited to launch our biggest Mystery Drop™ Network Promotion to date. With a staggering €4,000,000 up for grabs, this promotion exemplifies our dedication to crafting unforgettable experiences for players.

“By harnessing the power of our Mystery Drop™ tool and showcasing our immensely popular Coins™ series, we are confident that this promotion will be a resounding success. We look forward to collaborating with our valued partners to bring this thrilling opportunity to players across the globe.”

The post Wazdan launches biggest ever Mystery Drop™ network promotion with €4,000,000 prize pool appeared first on European Gaming Industry News.

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PRAGMATIC PLAY DROPS CANDY BLITZ BOMBS

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Pragmatic Play, a leading content supplier to the iGaming industry, has sweetened its Slots selection with the launch of sugary sequel Candy Blitz Bombs.

Building on the popularity and success of the original Candy Blitz game, the new 6×5 Slot can award wins and set off tumbles when eight or more matching sweet symbols land anywhere on the reels in the same spin.

Next to the grid, a progressive multiplier reel increases by 1x after each consecutive tumble before multiplying the overall tumble win. Colourful candy bombs can also hit with random multipliers of between 3x and 500x, which are then added to the multiplier reel to further boost win potential.

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Hitting four, five or six scatters awards entry to the bonus game with 10, 12 or 14 free spins respectively. During the feature, which can be retriggered with five additional free spins, the multiplier reel does not reset between free spins, meaning multiplier bombs can set off even sweeter rewards.

Candy Blitz Bombs is the latest addition to Pragmatic Play’s multi-award-winning portfolio, following recent hits such as Release the Bison and Big Bass Secrets of the Golden Lake.

Irina Cornides, Chief Operating Officer at Pragmatic Play, said: “Pragmatic Play journeys deeper into its colourful world of candy with Candy Blitz Bombs, which features a progressive multiplier reel and random multiplier bombs that can boost wins by up to 500x.”

The post PRAGMATIC PLAY DROPS CANDY BLITZ BOMBS appeared first on European Gaming Industry News.

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