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ICU age verification and self-exclusion impresses EAG visitors

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The gaming events calendar kicked off with EAG 2020 which took place at Excel in London over three days. As well as demoing their ICU age verification device, ITL previewed their new facial identification technology showing Operators how they can detect players who have willingly excluded or have been excluded.

Andy Bullock, Senior Business Manager commented, “EAG visitors were keen to check out ICU with many coming to the stand to see our instant age check technology in action. We also showed gaming operators how they can manage their self-exclusion and VIP databases using our clever ICU facial recognition technology. Visitors to the stand also had a bit of fun with our celebrity parents’ demo which matches a user’s facial features to celebrities saved in the database. Overall, Operators were keen to see how they can use ICU to ensure compliance to prevent underage gambling and safeguard children, supporting responsible gambling and player protection initiatives.”

ICU boasts a high level of accuracy with a proven 96% success rate in detecting under 18’s and compared to a human accuracy rate of 69% it outperforms humans across all age ranges. ICU is also listed in first place (99.8% accuracy) on the Labeled Faces in the Wild (http://vis-www.cs.umass.edu/lfw/) – a public benchmark for face verification. It uses artificial intelligence and ITL’s own algorithms to recognise faces and verify age.

Andy continued, “As always our Spectral Technology attracted lots of interest, especially the NV9 Spectral. This highly secure and technologically advanced banknote validator boasts full note high resolution imaging to authenticate banknote validity and protect against fraudulent and stained notes. Customers were also keen to learn more about how they can extend their recycling capabilities by adding a compatible note float module (NV11 Spectral) to the NV9 Spectral to ensure float levels and downtime are reduced.”

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“In addition, we had a few queries about the new £20 Bank of England polymer banknote from our existing customers and so reminded them that the GBP datasets have now been released ahead of the new note entering circulation on Thursday 20th February. This single currency and firmware update includes notes from all issuing banks of England and Scotland and units can be updated quickly and easily using our free software download facility. To allow for multiple units in the field to be updated with ease, customers can use the SMART Update Tool (a handheld pre-programmed DA3). “

Concluding Andy said, “We are delighted with the feedback we received from customers at EAG and plans are now in full swing for ICE – the next big event for us in the gaming calendar.”

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IGT Achieves Improved ESG Score from FTSE Russell

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International Game Technology PLC announced that it has achieved an environmental, social and governance (ESG) Score of 4.3 out of 5.0 from FTSE Russell, positioning IGT in the 97th percentile within the Travel and Leisure sector of FTSE Russell’s ESG Scores. This was an improvement from IGT’s previous ESG Score of 4.2 out of 5.0 in 2023, demonstrating its ongoing commitment to enhancing ESG performance.

“As a company committed to continually elevating our sustainability practices and leadership, IGT is proud to once again achieve an improved ESG score from FTSE Russell. Through our global Sustainable Play program, we execute sustainable practices and policies throughout our company and this improved score validates our ongoing efforts,” Wendy Montgomery, SVP of Marketing, Communications and Sustainability at IGT, said.

FTSE Russell’s ESG Scores and data model allows investors to understand a company’s exposure to, and management of, ESG issues in multiple dimensions. The ESG Scores are comprises an overall rating that breaks down into underlying pillar and theme exposures. Scores built on over 300 individual indicator assessments are applied to each company’s unique circumstances. The ESG Scores align with the UN Sustainable Development Goals (SDGs), all of which are reflected in FTSE Russell’s ESG framework.

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Super Group Appoints Merrick Wolman to its Board of Directors

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Super Group has appointed Merrick Wolman to its Board of Directors, effective from February 18, 2025.

Mr. Wolman is the Chief Executive Officer of a global finance company and has worked closely with the Super Group executive team for over two decades.

Neal Menashe, Chief Executive Officer of Super Group, said: “We are very pleased to welcome Merrick to the board. His deep understanding of the gaming industry, alongside his wide range of experience in executive roles, will be of great value as we continue to pursue our global growth strategy and build on our successes to date.”

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This appointment brings the total directors on Super Group’s board to nine, including five independent directors.

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Kindred Reports Decline in Revenue from High-risk Players for Q4 2024

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Kindred Group has reported decline in its share of revenue from high-risk players for the fourth quarter 2024 at 2.7% (Q3 2024 3.2%). The percentage of detected customers who exhibited improved behaviour after interventions showed an improvement at 92.2% (compared to 87.3% in Q3 2024). This positive trend is mainly the result of stricter measures across key markets, improved internal processes, as well as the exit from non-locally licensed markets as part of to the acquisition by La Française des Jeux (FDJ) in October 2024. This shift reflects Kindred’s broader commitment to maintaining high regulatory standards and fostering safer gambling practices.

“It is pleasing to see the decline in high-risk revenue during the fourth quarter of last year. We know that the share fluctuates between quarters, but the long-term trend is showing a steady decline. We remain dedicated and focused on improving our systems and processes to ensure we offer our customers a safe and fun experience,” Esther Scheepers, Head of Responsible Gambling at Kindred Group, said.

“The increased focus on responsible gambling by regulators and the industry is welcomed. From our end, we see that by combining our expertise with emerging technologies, we can further enhance detection capabilities. We are currently working on our existing detection system in combination with an additional system that will enable us to integrate more robust compliance features and optimize our overall approach to safer gambling. Furthermore, we are exploring opportunities to expand our research efforts, aiming to support data-driven discussions and looking at emerging trends in consumer protection. All these aspects are important to protect the integrity of the licence model and maintain a level playing field,” Esther Scheepers added.

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