Compliance Updates
GRAI Opens New Offices in Mount Street, Dublin
The Gambling Regulatory Authority of Ireland (GRAI) has opened new offices in Mount Street, Dublin. Minister for Justice Jim O’Callaghan and Minister for State Niall Collins unveiled a dedicated plaque marking the opening.
Both Ministers were joined by Department of Justice officials and Minister O’Callaghan spoke of the importance of the mandate given to the GRAI and the role of the Authority is delivering an effective regulator for the gambling sector with an emphasise on education and awareness, protecting those from gambling harm and delivering certainty for the industry.
Chairperson Paul Quinn and CEO Anne Marie Caulfield also spoke and thanked the Minister and previous Ministers for their commitment in passing the Gambling Regulation Act and Establishing the Gambling Regulatory Authority of Ireland.
As part of the visit Minister O’Callaghan’s visit, he joined the Authority for a meeting and met with staff working across the various functions again offering his support.
Speaking at the event Chairperson, Mr Paul Quinn said:
“On behalf of my colleagues, I would like to acknowledge the excellent groundwork that has been already laid by Anne Marie and her colleagues in both the Authority and in the Department of Justice over the last couple of years. This hard work set us well on the road to success, albeit we know there will be the inevitable twists and turns in progressively introducing regulation.
“The Authority will bring robust and much-needed regulation to gambling in Ireland, giving certainty to Industry and building trust in the many consumers who enjoy sociable gambling, while also importantly protecting the most vulnerable in our society.
“It is essential that we build that public and industry trust by getting the three legs of the regulatory stool, licencing compliance and enforcement, to mutually reinforce each other in creating a robust framework
“The societal impacts of problem gambling are very much at the core of the legislation and establishing this Authority. I am hopeful that our work will reduce the stigma and secrecy associated with problem gambling by building greater awareness of its extent as a public health issue, by conducting research to inform decisions of the Authority and Government Policy, and in providing greater supports to the public using the planned Social Impact Fund.
“I am clear that in the coming years our work will make an enormous difference to the lives of so many people affected by gambling addiction, not only those addicted themselves but also their families, friends and colleagues, and but also those who may be on the path to addiction and who, though our work, may stop getting to that point”
CEO of the Gambling Regulatory Authority of Ireland, Anne Marie Caulfield said:
“It is fair to say that the introduction of the Gambling Regulation Act is one of the most important pieces of legislation enacted in recent years. I want to thank you Minister and your officials in the Department of Justice for your support and we look forward to working alongside you and your officials into the future.
“It would be wrong of me not to also mention former Ministers James Browne and Helen McEntee, both of whom were incredibly supportive of the Authority and who championed the passage of the legislation.
“At every stage of the legislative process, the public health mandate was kept front and centre, and as an independent regulatory body, we will continue to keep public health at the centre of everything we do.
“This commitment is reflected in our mission to effectively regulate and educate in order to safeguard current and future generations from gambling harm.”
The post GRAI Opens New Offices in Mount Street, Dublin appeared first on European Gaming Industry News.
The Victorian Gambling and Casino Control Commission (VGCCC) has fined the Werribee RSL $30,000 for failing to prevent 2 self-excluded customers from gambling.
VGCCC CEO Suzy Neilan said: “This is the first time the VGCCC has taken disciplinary action against a club or hotel for self-exclusion breaches.
“Self-exclusion programs empower people to manage their gambling by registering to be temporarily or permanently blocked from entering gambling areas of clubs, pubs and casinos.
“By failing to respect a person’s decision to self-exclude, a venue may put customers who have decided to take a break from gambling, or quit altogether, at risk of experiencing gambling harm.”
In January 2024, the VGCCC received an anonymous tip-off that a self-excluded person entered the Werribee RSL gaming room and used the poker machines. The venue self-reported a second breach in May 2024, after realising a different customer had gambled at the venue on at least 4 occasions between February and May 2024.
Ms Neilan said: “Taking disciplinary action is the last resort. We would prefer venues take their harm minimisation responsibilities seriously by complying with their legal obligations, including through the effective implementation of tools like self-exclusion.
“Venues and their staff are the last line of defence for self-excluded customers, who should be able to trust that their decision to self-exclude will be respected. They must have the appropriate controls in place to prevent self-excluded people from entering gaming rooms.”
The VGCCC acknowledged that Werribee RSL cooperated with the investigations and has since taken steps to strengthen its procedures. These include improved and regular staff training, daily audits of the self-exclusion register and greater use of technology to identify self-excluded customers who attempt to enter the gaming room.
This remedial action was taken into consideration in determining the amount of the fine.
The post VGCCC Fines Werribee RSL for Self-exclusion Failures appeared first on European Gaming Industry News.
Konami Gaming Inc. announced successful completion of Gaming-related Vendor Licensing in the United Arab Emirates (UAE), a key emerging market for commercial gaming. Konami Gaming is among the first in the industry to be awarded a Gaming-Related Vendor License by the General Commercial Gaming Regulatory Authority (GCGRA), an independent entity of the UAE Federal Government with exclusive jurisdiction to regulate, license, and supervise all UAE commercial gaming activities. A leading global provider of casino games and casino management systems, Konami has been awarded official license to serve the UAE’s developing gaming market with its award-winning products and services.
“Since Konami Gaming’s inception, our global growth has been achieved with an unwavering commitment to compliance. As the United Arab Emirates expands its economy to the regulated commercial gaming space, Konami is dedicated to supporting this market with the same integrity, innovation, and excellence we bring to all 431 gaming jurisdictions we serve worldwide,” said Tom Jingoli, president & chief operating officer at Konami Gaming.
For a quarter century, casino players have enjoyed Konami Gaming’s slot machines for the Class III gaming space, in which game outcomes are determined by random number generators (RNG). The company has since expanded its world-famous casino entertainment to online gaming and a variety of central determination market sectors. Additionally, Konami Gaming has spent over 20 years delivering its industry-leading SYNKROS casino management system to some of the largest and most diverse gaming destinations on earth, with ultra-reliable 99.99% uptime.
The post Konami Gaming Awarded Gaming-related Vendor License in the UAE appeared first on European Gaming Industry News.
The Australian Communications and Media Authority (ACMA) has issued ReadyBet with a remedial direction after the company marketed to customers who had registered with BetStop – the National Self-Exclusion Register (NSER).
An ACMA investigation found ReadyBet sent 273 texts and push notifications from its mobile app to self-excluded individuals.
Separately, the company also failed to promote the NSER in 2342 push notifications despite it being mandatory to promote BetStop in any marketing electronic messages.
The ACMA issued the remedial direction so that ReadyBet takes action to prevent it breaching the rules in the future.
Under the remedial direction, ReadyBet must commission an independent review of its marketing systems, including its use of third-party suppliers.
ReadyBet must also engage a provider to deliver training to its staff to avoid messages being sent to self-excluded individuals.
The ACMA may seek civil penalties if ReadyBet does not comply with the remedial direction.
The post ACMA: ReadyBet Breaches Gambling Self-exclusion Rules appeared first on European Gaming Industry News.
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