Electronic gaming machines (EGMs) and electronic table games (ETGs) at all three of Star Entertainment Group’s Australian casinos remained offline on Monday following what it describes as “system performance issues” related to the introduction of cashless gaming technology. The machines had gone dark on Saturday evening.

According to information released by the company via an ASX announcement, the issue relates to planned upgrades to The Star’s systems in readiness for the introduction of cashless gaming.

“Certain of The Star’s systems have been disrupted due to system performance issues identified in post-upgrade testing which resulted in the decision to switch off all Electronic Gaming Machines and Electronic Table Games in each of The Star’s three properties from 10:00 pm onwards on 13 July 2024 until the issue is resolved,” Star said.

Advertisement

“The decision was taken by The Star to ensure compliance with relevant regulations, and to maintain the company’s commitment to safer gambling procedures.”

Star explained that it is working with its systems provider Konami to address the issues but said its properties – Treasury Brisbane, The Star Gold Coast and The Star Sydney – remain open with table games still operational.

Sportradar is participating at the Regulating the Game conference, and has secured the first pitch with a quickfire talk on “Effective Regulation Through Innovative Technological Solutions”.

Pitch! is a networking event that as part of the Regulating the Game conference seeks to ignite innovation, champion compliance, and propel the gambling industry “toward unparalleled excellence in regulatory achievements”.

“It is a stage for ideas that elevate operational capability, streamline processes, and confront compliance and regulatory hurdles head-on. More than just a platform, Pitch! is a crucible for change, offering insights into how policy can transition into practice for tangible improvements in regulatory policy and supervision,” the event’s organizers said of the Pitch! feature.

Advertisement

The event shines a spotlight on initiatives that foster ethical leadership, promote safer gambling, and bolster defenses against financial crime and money laundering. As the second networking highlight of the conference, Pitch! combines hospitality, food, and drinks with pitches and entertainment, orchestrated under the guidance of special guest host and sponsor Norths Collective.

4D Lotto is a new regulated online lottery in Australia. With the games 2D Red or Black, 3D, 4D Classic and 5D the Lottery offers a fast gaming experience and the chance to win more prizes. With this, 4D Lotto is opening a completely new range of games for millions of Australians. These games are very successful in Asia and particular in the US.

For TQG Lottery Solutions, it was once again a confirmation of its product strategy. The new games 2D Red or Black, 3D, 4D Classic and 5D are implemented directly via the game configurator in the lottery management system TQG- LotterySuite. No programming is needed and the quality and performance are given. And the total project could be handled remotely.

The Player Account Management (PAM) was expanded to include specific customer requirements and Australian specifications. For example, a new payment provider and a specific auditing system for the Gambling Authority were integrated.

Advertisement

Thanks to the mobile-first approach, players now have access to a user interface optimized for smartphones. Fast payment via Apple Pay and Google Pay are just as much a matter of course as the provision of apps in the Apple Store and Google Play Store.

The entire system has been certified by an external auditor in accordance with the requirements of the Australian Gambling Authority.

“It was very important for us to select an experienced technical service provider that has a high level of expertise in the lottery market and can adapt flexibly to our requirements. The collaboration has confirmed that our decision was absolutely right,” Tatt Ghee Saw, Director of 4D Lotto, said.

“This is an important milestone for TQG. The TQG-LotterySuite has once again confirmed itself as a lottery platform and we are now also represented outside Europe with our range of services. We are proud of our product offering and the TQG team,” said Karsten Hagemeister, COO of TQG-LS and responsible for business development.