Connect with us

Compliance Updates

Betting and Gaming Council Members Boast Record Compliance on Age Verification Checks

Published

on

betting-and-gaming-council-members-boast-record-compliance-on-age-verification-checks
Reading Time: 4 minutes

 

The members of the Betting and Gaming Council (BGC) have achieved record compliance rates for age verification checks, according to leading industry auditor Serve Legal.

Independent figures provided by Serve Legal, show bookmakers boasted a 91.4% age verification pass rate, across thousands of annual checks.

Meanwhile, casinos have a near-perfect pass rate of 98%.

This represents a 30% compliance increase across the audit volume since 2009, when Serve Legal began working with the regulated betting and gaming sector.

Regulated betting and gaming is now the leading sector in the UK for age verification compliance, better than supermarkets, convenience stores and petrol forecourts and delivering 10-15% higher compliance rates than the alcohol and lottery sectors annually.

BGC members take a zero-tolerance approach to betting by children and have significantly raised standards to protect young people.

The most popular forms of betting by children are legal arcade games like penny pusher and claw grab machines, bets between friends or family, and playing cards for money – not with BGC members.

BGC members enforce strict age verification on all their products to prevent underage gaming and will further strengthen age verification measures by increasing the checking age from “Think 21” to “Think 25” across betting shops and casinos. This policy will require anyone who is over 18 but looks under 25 to provide ID.

The BGC also funds the £10m Young People’s Gambling Harm Prevention Programme, delivered by leading charities YGAM and GamCare, which has reached more than two million 11 to 19-year-olds, and those working with them, in the UK.

Wes Himes, Executive Director of Standards and Innovation, said: “The BGC and our members are incredibly proud of these compliance rates, which put us ahead of our peers in every department.

“I am hugely grateful to Serve Legal for their work over the last 15 years, who have been instrumental in this change. Serve Legal, alongside our members and their dedicated staff, have led the charge in raising standards and setting a new benchmark for excellence.

“Bookmakers and casinos play a vital economic role on the UK’s hard-pressed high streets, as well as in the leisure and tourism sector. But economic contribution has to go hand-in-hand with the highest standards.

“We are delivering that, which should be welcome news to customers and communities across the country. Our work to raise standards goes on, and I expect these compliance rates to continue improving across the land-based betting and gaming sector.”

Serve Legal is the market-leading provider of ID and compliance testing services in the UK & Ireland. Providing extensive, independent audit services to national retailers, leisure operators and sports broadcasters, Serve Legal’s site audits help clients protect and improve operational and compliance standards.

Over the last 15 years, Serve Legal has conducted over 200,000 bookmaker and casino site audits, to ensure due diligence across a range of compliance issues for BGC members.

Audit checks were conducted at single-site businesses through to national brands with thousands of locations on UK high streets.

Serve Legal Client Manager Ali Deering said: “Compliance challenges can be greater for smaller independent bookmakers. The BGC have done admirable work in bringing them up to speed with the latest compliance support, to offer a level playing field with other big names in the industry. At Serve Legal we are proud to be supporting all of the BGC’s members, including casinos, with their due diligence and celebrate the tangible successes in each of them!”

The improvement comes as a result of new measures on customer interactions and improved “challenge on entry” standards for age verification.

Serve Legal CEO Ed Heaver said: “The Serve Legal team are incredibly proud of the work conducted by the BGC and their members. Their impressive dedication and work ethic has paid off in some highly impressive statistics, showing the 30% compliance increase across the industry over the time that we have worked in the sector. We thank the BGC for pioneering their mission of customer safety alongside ours.”

The BGC’s commitment to protecting young people extends beyond land-based betting and gaming, including recent commitments on advertising.

In 2019, BGC members introduced the whistle-to-whistle ban on TV betting commercials during live sports before the 9 pm watershed, which led to the number of such ads being seen by children at that time falling by 97%.

BGC members have also introduced new age-gating rules for advertising on social media platforms, targeting ads to those aged 25 and over unless a platform can verifiably prove that its age-gating systems can prevent under-18s from accessing regulated betting and gaming advertising content.

The BGC has also written to the Government, asking them to urge social media companies to cooperate more closely with the betting and gaming industry in limiting marketing seen by young people and problem gamblers.

Recent data from the Gambling Commission published last year showed young people’s exposure to betting and gaming adverts and promotions had declined compared to the previous year.

Of 11 to 17-year-olds, 55% had seen regulated betting and gaming adverts offline, compared to 66% in 2022, and 53% had seen adverts online, compared to 63% in 2022.

The Government has previously stated research did not establish a causal link between exposure to advertising and the development of problem betting and gaming.

The regulated betting and gaming industry is determined to promote safer gaming, unlike the unsafe and growing online black market, which has none of the safeguards strictly employed by BGC members.

BGC members overall contribute £7.1bn to the economy and generate £4.2bn in tax while supporting 110,000 jobs.

Each month in Great Britain around 22.5m adults have a bet and the most recent NHS Health Survey for England estimated that 0.4% of the adult population are problem gamblers.

The post Betting and Gaming Council Members Boast Record Compliance on Age Verification Checks appeared first on European Gaming Industry News.

betting platforms

US Public Health Debate Intensifies as Boston Hosts Landmark Online Gambling Symposium

Published

on

us-public-health-debate-intensifies-as-boston-hosts-landmark-online-gambling-symposium

As scrutiny around online gambling intensifies in the United States, a landmark symposium in Boston is set to bring the issue of public health and regulation into sharper focus.

The Public Health Advocacy Institute (PHAI) has announced it will host the country’s first international symposium dedicated to the public health impact of online gambling on April 24, 2026, at Northeastern University.

The event comes amid growing concern over the speed at which digital betting has expanded across the US, particularly in the years following the legalization of sports betting in multiple states.

From Market Growth to Public Health Debate

What began as a state-driven expansion of sports wagering has evolved into a broader ecosystem that now includes:

  • Mobile-first betting platforms
  • Micro-betting and in-play wagering
  • Algorithm-driven and AI-supported betting tools

Public health experts argue that these developments have outpaced regulation, raising concerns about addiction risks, accessibility, and consumer safeguards.

Survey data continues to reflect mixed public sentiment, with a significant portion of Americans expressing concerns over the integrity of sports and the social impact of betting.

Policy Momentum Building Across States

The symposium will also highlight a wave of legislative efforts aimed at tightening controls on the industry. Proposals such as the SAFE Bet Act, alongside state-level initiatives in Massachusetts, New York, New Jersey, and Ohio, indicate a shift toward stricter oversight, including potential limits on high-risk betting formats like micro-betting.

Bringing Together Key Stakeholders

The Boston event will gather a broad coalition of stakeholders, including:

  • US lawmakers and regulators
  • Public health professionals
  • Academic researchers specialising in gambling behaviour
  • Policy advocates and legal experts

Key discussion points will include the limitations of current responsible gaming models, the need for federal safety standards, and strategies to reduce gambling-related harm.

Legal Pressure Adds to Industry Tensions

The symposium follows recent legal action involving major operators and sports stakeholders, underlining the increasingly complex relationship between rapid market growth and regulatory accountability in the US gambling sector.

As the conversation evolves, the Boston gathering is expected to play a role in shaping how policymakers and stakeholders approach the next phase of online gambling regulation in America.

The post US Public Health Debate Intensifies as Boston Hosts Landmark Online Gambling Symposium appeared first on Americas iGaming & Sports Betting News.

Continue Reading

Compliance Updates

Licence to Operate: The New Regulatory Frontier in Ireland, Finland and New Zealand

Published

on

licence-to-operate:-the-new-regulatory-frontier-in-ireland,-finland-and-new-zealand

Overview

For years, many jurisdictions were content to sit back while offshore operators captured players and revenue. Ireland has created a dedicated, centralised regulator. Finland has dismantled its standing state monopoly. New Zealand is finally trying to pull a largely unregulated grey market into a controlled framework. Each of these markets is at a different stage, but the direction of travel is the same: licensing, enforcement, and a far tougher stance on consumer protection.

For operators, this is a mixed picture. Genuine commercial opportunities are opening, but the compliance bar is rising fast, and the days of entering a market through an offshore licence are numbered.

Ireland: The Gambling Regulatory Authority of Ireland (GRAI)

The main legislation dated back to 1931, enforcement was fragmented, and nobody could quite agree on who was responsible for what. The Gambling Regulation Act 2024 was the overhaul the industry had been waiting for, and it came with real teeth.

The Gambling Regulatory Authority of Ireland (GRAI) was set up in March 2025 and became fully operational in February 2026, when it started accepting licence applications. It now acts as a single national regulator with the power to supervise and issue substantial penalties.

The new licensing fees are tiered rather than flat, which is a significant change. Previously, fees bore almost no relationship to an operator’s size or revenue. Now they scale with turnover and the type of operation. That’s fairer for smaller entrants and means larger operators are paying something closer to their actual market cost.

What the Rules Cover

The new framework touches most areas of the market. A few standout provisions:

  • Licences: The GRAI’s digital Operator Portal went live in early 2026. Both remote and land-based products are covered, and the documentation requirements are clearly set out.
  • Penalties: Serious breaches can result in fines of up to €20 million or 10% of annual turnover, whichever is higher.
  • Consumer protections: Credit card gambling is banned. Gambling advertising is subject to tighter restrictions.

How to Apply

The application process runs in stages:

  1. Publish a notice of intention at least 28 days before submitting and send proof to the GRAI.
  2. Pull together the required documentation, financial records, ownership details, and operational plans.
  3. Submit the online application and pay the non-refundable tiered fee.
  4. The GRAI reviews the application.
  5. A written decision is issued. If the licence is granted, operators move into post-licence compliance obligations, including reporting any material changes to ownership, finances or senior personnel.

The GRAI was allocated €9.1 million for its first year to cover licensing, enforcement, recruitment and public awareness. Annual inspections are expected to begin shortly, with dedicated enforcement units in place by Q3 2026. There’s clearly an appetite from both domestic and overseas operators; the market is attracting serious interest.

Finland: After the Monopoly

Veikkaus has run Finland’s gambling market for a long time. Lotteries, sports betting, and online casinos all sat under one state-owned roof. That changed in December 2025, when the Finnish parliament passed landmark gambling legislation. Online casino and sports betting are now open to competition, though Veikkaus will keep its monopoly over lotteries, scratch cards and land-based slots and casinos.

It’s worth noting the transition timeline: Veikkaus retains its monopoly until 30 June 2027. Until that point, no other company may run or market gambling in Finland. The new competitive market, and with it the first licensed private operators, only goes live on 1 July 2027.

Applications opened on 1 March 2026. The regulator is targeting a three-to-six-month processing window, which means operators who move now have plenty of time to be ready for the July 2027 launch.

Structure and Costs

Operators need a Finnish licence to legally serve local players from July 2027. Applications must be submitted in Finnish or Swedish, and the authority reviews them in the language used.

Two licence types cover the market:

  • Gambling Licences: Covering betting, online casinos and money bingo. Applications are open now; operations can commence from 1 July 2027. Licences run for up to five years.
  • Gambling Software Licences: Required for developers and suppliers. Applications open from 1 July 2027. From 1 July 2028, only software from licensed providers may be used.

The application fee is €29,000, with €1,120 for licence amendments. Annual supervisory fees are linked to gross gaming revenue. Operators will also pay a 22% tax on gross gaming revenue.

For international brands, Finland is a highly attractive opportunity. It’s a high-income, digitally engaged market that has been effectively closed to competition for decades. The reform is also explicitly aimed at drawing players back from offshore platforms; estimates suggest that between €600 million and €900 million a year is currently flowing outside the regulated system. Operators who get licensed early stand to benefit from a genuine shift in where Finns choose to play.

New Zealand: Closing the Grey Market

New Zealand’s online casino market has been a grey market for many years. Offshore operators have been able to take bets from New Zealand players without holding a local licence. That’s about to change. Estimates vary, but local players are spending approximately NZ$700–750 million a year outside any domestic regulatory framework, and the Online Casino Gambling Bill is the government’s attempt to bring that spending onshore and under regulatory control.

How the Licences Will Work

New Zealand is deliberately limiting the number of licences to 15, each tied to a single brand. The allocation process runs in stages: expressions of interest, an auction, then detailed assessments covering financial strength, operational capability and consumer protection. Restrictions on how many licences a single group can hold (a maximum of three) are also built in, which should prevent a few large operators from dominating the market.

Licences run for three years with a right of renewal up to five. Application fees will cover regulatory assessment costs based on operator revenue.

Timeline

  • Legislation: The Bill passed its first reading in July 2025 and was at its third reading stage as of late March 2026. Royal Assent is anticipated around May 2026, though the exact timing depends on parliamentary scheduling.
  • Regulations: Detailed rules on harm prevention, advertising, consumer protection and compliance are expected to be finalised by mid-2026, ahead of the licensing process.
  • Licensing opens: The three-stage licensing process is expected to begin in July 2026. From 1 December 2026, any operator without a licence or a pending application must cease serving New Zealand players entirely.

Penalties and Player Protections

Operating without a licence after the deadline, or breaching key requirements like targeting minors, carries civil penalties of up to NZ$5 million for companies – a clear enforcement signal. All licensed operators will also need to implement age verification, spending controls and integration with national exclusion systems.

The Select Committee recommended increasing that duty from 12% to 16%, which, when combined with GST of approximately 13%, would push the total tax burden for licensed operators to around 29% of gross betting revenue. Note that the 16% duty rate was still subject to final parliamentary approval at the time of writing.

The upside for operators willing to commit is a market that’s been largely uncontested from a regulatory standpoint. The 15-licence cap means the field will be small, and early movers who make it through the process will be operating in a structurally limited competitive environment.

Where This Leaves Operators

Ireland, Finland and New Zealand don’t have a huge amount in common on the surface: different sizes, different regulatory histories and different market structures. But the logic driving each of these changes is the same: governments have decided that letting offshore operators capture their markets unchallenged is no longer an acceptable policy.

For operators, that means more paperwork, higher compliance costs, and in some cases entirely new licencing regimes in markets where none existed before. It also means real, regulated access to markets that have been effectively closed. Finland’s player base has never had a competitive licensed market to choose from. New Zealand’s offshore-dominated status quo is about to be dismantled.

The operators who will do well in these markets are the ones who take the licensing process seriously from the start and don’t assume that doing things right in one jurisdiction automatically translates across borders.

The post Licence to Operate: The New Regulatory Frontier in Ireland, Finland and New Zealand appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

Continue Reading

Compliance Updates

Flatdog Games Shortlisted for ICA Compliance Awards Europe 2026

Published

on

flatdog-games-shortlisted-for-ica-compliance-awards-europe-2026

Isle of Man-based casino games supplier Flatdog Games has been shortlisted for the Gambling & Gaming Compliance Programme of the Year at the International Compliance Association (ICA) Compliance Awards Europe 2026.

The ICA Compliance Awards recognise excellence, innovation, and collaboration across the compliance and financial crime prevention sector. Following a rigorous judging process led by senior industry figures, Flatdog Games earned a place among the finalists ahead of the awards ceremony on 25 June 2026 at Westminster Park Plaza, London.

The judging panel featured leading compliance professionals including Lisa Bennett, Legal Compliance Director at Mastercard; Jon Duffy, Senior VP of Corporate Assurance & Regulatory Affairs at Genting Casinos UK; and Caroline Braddock, Ethics and Compliance Officer at Rolls-Royce.

Lee Hills, Co-Founder of Flatdog Games, said:
“Being shortlisted for this award validates our commitment to raising compliance standards in the gambling industry. Our focus has been on designing proportionate, non-intrusive systems that safeguard businesses, enhance supply chain integrity, and minimise operational burden. Recognition from the ICA and such a distinguished judging panel shows that our approach is both effective and practical.”

Flatdog Games’ submission highlighted its robust compliance programme, showcasing excellence in regulatory adherence, governance, and data protection.

Pekka Dare, President of ICA, added:
“We congratulate Flatdog Games on being named a finalist. All entrants represent the best of the compliance industry, and we look forward to celebrating their achievements at the awards ceremony in June.”

The winners will be announced at the ceremony on Thursday, 25 June 2026 at Westminster Park Plaza, London.

The post Flatdog Games Shortlisted for ICA Compliance Awards Europe 2026 appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

Continue Reading

Trending

Get it on Google Play

Fresh slot games releases by the top brands of the industry. We provide you with the latest news straight from the entertainment industries.

The platform also hosts industry-relevant webinars, and provides detailed reports, making it a one-stop resource for anyone seeking information about operators, suppliers, regulators, and professional services in the European gaming market. The portal's primary goal is to keep its extensive reader base updated on the latest happenings, trends, and developments within the gaming and gambling sector, with an emphasis on the European market while also covering pertinent global news. It's an indispensable resource for gaming professionals, operators, and enthusiasts alike.

Contact us: [email protected]

Editorial / PR Submissions: [email protected]

Copyright © 2015 - 2024 - Recent Slot Releases is part of HIPTHER Agency. Registered in Romania under Proshirt SRL, Company number: 2134306, EU VAT ID: RO21343605. Office address: Blvd. 1 Decembrie 1918 nr.5, Targu Mures, Romania