Compliance Updates
Betting and Gaming Council Members Boast Record Compliance on Age Verification Checks
The members of the Betting and Gaming Council (BGC) have achieved record compliance rates for age verification checks, according to leading industry auditor Serve Legal.
Independent figures provided by Serve Legal, show bookmakers boasted a 91.4% age verification pass rate, across thousands of annual checks.
Meanwhile, casinos have a near-perfect pass rate of 98%.
This represents a 30% compliance increase across the audit volume since 2009, when Serve Legal began working with the regulated betting and gaming sector.
Regulated betting and gaming is now the leading sector in the UK for age verification compliance, better than supermarkets, convenience stores and petrol forecourts and delivering 10-15% higher compliance rates than the alcohol and lottery sectors annually.
BGC members take a zero-tolerance approach to betting by children and have significantly raised standards to protect young people.
The most popular forms of betting by children are legal arcade games like penny pusher and claw grab machines, bets between friends or family, and playing cards for money – not with BGC members.
BGC members enforce strict age verification on all their products to prevent underage gaming and will further strengthen age verification measures by increasing the checking age from “Think 21” to “Think 25” across betting shops and casinos. This policy will require anyone who is over 18 but looks under 25 to provide ID.
The BGC also funds the £10m Young People’s Gambling Harm Prevention Programme, delivered by leading charities YGAM and GamCare, which has reached more than two million 11 to 19-year-olds, and those working with them, in the UK.
Wes Himes, Executive Director of Standards and Innovation, said: “The BGC and our members are incredibly proud of these compliance rates, which put us ahead of our peers in every department.
“I am hugely grateful to Serve Legal for their work over the last 15 years, who have been instrumental in this change. Serve Legal, alongside our members and their dedicated staff, have led the charge in raising standards and setting a new benchmark for excellence.
“Bookmakers and casinos play a vital economic role on the UK’s hard-pressed high streets, as well as in the leisure and tourism sector. But economic contribution has to go hand-in-hand with the highest standards.
“We are delivering that, which should be welcome news to customers and communities across the country. Our work to raise standards goes on, and I expect these compliance rates to continue improving across the land-based betting and gaming sector.”
Serve Legal is the market-leading provider of ID and compliance testing services in the UK & Ireland. Providing extensive, independent audit services to national retailers, leisure operators and sports broadcasters, Serve Legal’s site audits help clients protect and improve operational and compliance standards.
Over the last 15 years, Serve Legal has conducted over 200,000 bookmaker and casino site audits, to ensure due diligence across a range of compliance issues for BGC members.
Audit checks were conducted at single-site businesses through to national brands with thousands of locations on UK high streets.
Serve Legal Client Manager Ali Deering said: “Compliance challenges can be greater for smaller independent bookmakers. The BGC have done admirable work in bringing them up to speed with the latest compliance support, to offer a level playing field with other big names in the industry. At Serve Legal we are proud to be supporting all of the BGC’s members, including casinos, with their due diligence and celebrate the tangible successes in each of them!”
The improvement comes as a result of new measures on customer interactions and improved “challenge on entry” standards for age verification.
Serve Legal CEO Ed Heaver said: “The Serve Legal team are incredibly proud of the work conducted by the BGC and their members. Their impressive dedication and work ethic has paid off in some highly impressive statistics, showing the 30% compliance increase across the industry over the time that we have worked in the sector. We thank the BGC for pioneering their mission of customer safety alongside ours.”
The BGC’s commitment to protecting young people extends beyond land-based betting and gaming, including recent commitments on advertising.
In 2019, BGC members introduced the whistle-to-whistle ban on TV betting commercials during live sports before the 9 pm watershed, which led to the number of such ads being seen by children at that time falling by 97%.
BGC members have also introduced new age-gating rules for advertising on social media platforms, targeting ads to those aged 25 and over unless a platform can verifiably prove that its age-gating systems can prevent under-18s from accessing regulated betting and gaming advertising content.
The BGC has also written to the Government, asking them to urge social media companies to cooperate more closely with the betting and gaming industry in limiting marketing seen by young people and problem gamblers.
Recent data from the Gambling Commission published last year showed young people’s exposure to betting and gaming adverts and promotions had declined compared to the previous year.
Of 11 to 17-year-olds, 55% had seen regulated betting and gaming adverts offline, compared to 66% in 2022, and 53% had seen adverts online, compared to 63% in 2022.
The Government has previously stated research did not establish a causal link between exposure to advertising and the development of problem betting and gaming.
The regulated betting and gaming industry is determined to promote safer gaming, unlike the unsafe and growing online black market, which has none of the safeguards strictly employed by BGC members.
BGC members overall contribute £7.1bn to the economy and generate £4.2bn in tax while supporting 110,000 jobs.
Each month in Great Britain around 22.5m adults have a bet and the most recent NHS Health Survey for England estimated that 0.4% of the adult population are problem gamblers.
The post Betting and Gaming Council Members Boast Record Compliance on Age Verification Checks appeared first on European Gaming Industry News.
Betsson
What the Betsson/Inter Milan case reveals about cross-border gambling branding when two restrictive regimes collide
By David Nilsen, Editor-in-Chief, Kongebonus
European football rarely stays confined within national borders. Teams compete internationally, brands operate globally and sponsorship deals are designed for audiences far beyond a single market. Yet gambling regulation remains firmly national. When these two realities meet, tensions are almost inevitable.
That tension was visible during the UEFA Champions League fixture between Inter Milan and Bodø/Glimt at the Aspmyra Stadion in February, when the Italian club took to the pitch wearing Betsson.sport on its shirts. The Norwegian Gambling Authority later confirmed it had opened a case following the match, after concerns were raised that the branding could violate Norway’s strict marketing rules.
At first glance, the situation appears straightforward. Norway prohibits gambling marketing from any operator other than the state-owned Norsk Tipping and Norsk Rikstoto. Under this framework, foreign operators are not allowed to advertise or actively target Norwegian players. However, the details of this particular case are more complex.
The logo that appeared on Inter’s shirt was not a betting website, but Betsson.sport, a sports-focused platform linked to the company’s sponsorship activity in Italy. The site itself does not offer deposits or betting functionality. Instead, it operates as a sports content and partnership platform connected to the club’s commercial agreements.
This distinction matters because the regulatory context in Italy is very different from Norway’s. In 2018, Italy introduced the Decreto Dignità, one of Europe’s strictest gambling advertising bans. The legislation effectively eliminated traditional betting sponsorships across media and sport, even for licensed operators.
As a result, many brands have had to rethink how they maintain visibility in sports environments. Alternative branding, content platforms and sports-focused domains have become one of the few remaining routes available in a market where direct betting advertising is largely prohibited.
Seen through that lens, Betsson.sport is less an attempt to bypass regulation and more an example of how companies adapt to it.
When Inter Milan travelled to northern Norway, however, that Italian solution entered a completely different regulatory environment. Norway’s restrictions are not based on a broad ban on gambling advertising. Instead, they are built around the protection of a state monopoly. Only two operators are permitted to market gambling services domestically, and enforcement tools such as payment blocking and website restrictions are used to limit access to foreign operators.
The key question raised by the Inter match therefore becomes one of interpretation rather than simple legality. Does the presence of a brand associated with gambling, even when it links to a non-betting platform, constitute marketing towards Norwegian consumers?
It is a question regulators across Europe are likely to face more often as global sport continues to expand and sponsorship models become more complex.
Another factor worth noting is accessibility. Betsson does not currently operate in Norway, and access to its gambling platforms has been blocked for Norwegian users. This raises the issue of whether brand visibility alone, without a functional gambling product available to local players, should be considered the same as active marketing.
From a regulatory perspective, authorities may still decide that the brand association itself falls under advertising restrictions. That interpretation would be consistent with Norway’s broader efforts to protect the monopoly model and prevent indirect promotion of unlicensed operators.
At the same time, cases like this highlight the practical challenges regulators face when global sports competitions cross with national advertising rules. European tournaments bring together teams, sponsors and audiences from multiple jurisdictions, each operating under different regulatory philosophies.
Italy, for example, has taken a sweeping approach by banning gambling advertising across the board. Norway, meanwhile, has focused on maintaining exclusive rights for state operators while limiting the presence of international competitors.
Both systems are strict in their own way, but they are built on different principles.
When a club like Inter Milan competes internationally, the sponsorship arrangements negotiated within one regulatory system inevitably travel into another. This creates situations where branding designed to comply with one set of rules may still raise questions under another.
For players and fans, these nuances are rarely visible. What they see is simply a football shirt and a brand name. But for regulators, operators and industry observers, the case illustrates how complex the global gambling landscape has become.
None of this changes the underlying reality that gambling advertising remains one of the most tightly controlled areas of the digital economy. Governments are increasingly focused on consumer protection, and enforcement tools are becoming more sophisticated each year.
But as the Inter–Betsson example demonstrates, the real challenge lies not only in writing regulations but in applying them consistently in a world where sport, media and digital platforms operate across borders.
For the industry, it is another reminder that regulatory debates are rarely black and white. In many cases, they sit somewhere in between legal interpretation, practical enforcement and the global nature of modern sport.
The case opened by the Norwegian Gambling Authority and its conclusions may help clarify how situations like this should be interpreted going forward.
But as long as football continues to be played across borders, questions like these are unlikely to disappear any time soon.
The post What the Betsson/Inter Milan case reveals about cross-border gambling branding when two restrictive regimes collide appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
Asia
India: Online Gaming Act to Come into Force on May 1
The Ministry of Electronics and Information Technology in India (MeitY) has introduced a revised regulatory framework for the online gaming sector, adopting what it calls a “light-touch” approach that keeps most online social games outside mandatory registration or classification requirements.
Announced by MeitY Secretary S. Krishnan, the Promotion and Regulation of Online Gaming Rules, 2026 are set to come into force on May 1, operationalising the provisions of the PROG Act, 2025 while attempting to strike a balance between oversight and ease of doing business.
At the centre of the framework is a newly constituted Online Gaming Authority, a digital office under MeitY that brings together representatives from finance, information and broadcasting, health, sports, power, justice and external affairs signalling a cross-sectoral approach to governance in a space that cuts across policy domains.
The rules redraw the regulatory boundaries by clearly distinguishing between prohibited real-money gaming formats and permissible categories such as online social games and e-sports. Crucially, classification or “determination” of a game will not be automatic. It will be triggered only in three cases: when initiated by the authority, when a service provider applies (especially for e-sports), or when the government notifies specific categories.
Once triggered, the determination process will follow a 90 day timeline, with outcomes issued through formal orders that apply only to the specific game and publisher, rather than across similar titles.
Registration, too, has been narrowed in scope. It will apply only to notified categories involving financial risk or large-scale participation, along with all e-sports titles. As of now, no categories have been formally notified, with the provision described as enabling rather than mandatory.
Beyond classification, the framework leans heavily on compliance and user safety. Platforms will be required to implement technical and behavioural safeguards, alongside a two-tier grievance redressal system and an appellate route through the authority. Additional obligations include data retention, cybersecurity standards, financial transaction monitoring and periodic reporting extending compliance responsibilities to banks and financial institutions as well.
Structurally, the rules simplify earlier drafts by removing provisions such as a separate section on promoting e-sports and the concept of “material change,” reducing room for interpretational ambiguity. The authority itself will comprise six members, with stricter quorum norms and faster emergency response timelines cut from seven days to three.
Registration validity has been extended to up to 10 years, while suspension and cancellation processes now include a mandatory opportunity for hearing, reflecting a more formalised enforcement mechanism.
The ministry said the revisions incorporate feedback from around 2500 stakeholders, spanning industry, academia, think tanks and legal experts many of whom had flagged concerns around definitions, governance structures and regulatory clarity.
The post India: Online Gaming Act to Come into Force on May 1 appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
Balkans
CT Interactive Expands its Certified Portfolio in Bulgaria
CT Interactive has strengthened its presence in Bulgaria’s regulated iGaming market by expanding its certified portfolio with 20 new titles. This strategic move underscores the company’s commitment to delivering high-quality and engaging gaming content tailored to the Bulgarian market.
As part of the expansion, CT Interactive introduces new games to its multicurrency, multi-game progressive Diamond Tree Jackpot, including HOT 7’s X2 Diamond Tree and Wild Clover Diamond Tree. These titles are also available as original versions without the Diamond Tree feature and have already demonstrated strong player engagement and retention across multiple international markets.
The company has also added new releases to its successful Clover-themed line, including Cave of Clovers and Lucky Clover 20, the latest addition to the beloved series. These games feature vintage-inspired graphics and nostalgic design elements that enhance player engagement while maintaining the charm that has made the Clover series a favourite among players worldwide.
Additionally, CT Interactive launches Win Storm Deluxe, the highly anticipated sequel to the internationally successful Win Storm. This new release builds on the original concept and introduces Free Games, delivering an even more dynamic and exciting gameplay experience.
A selection of fresh titles is also being introduced to provide new gaming experiences for Bulgarian operators. Games such as 100x Cherry Party, 40 Hell’s Cherries, and Hell’s Cherries each offer a unique approach, enriching the portfolio and providing players with a wider variety of engaging content.
“Certification in Bulgaria is an important part of our European growth strategy. By expanding our portfolio, we are not only strengthening our market presence, but also providing Bulgarian operators with a proven successful and more diverse content offering,” said Martin Ivanov, COO of CT Interactive.
“With every new certification, we reaffirm our commitment to strengthening partnerships in regulated markets and to being a provider of high-quality content that performs well for every operator,” said Kiril Kirilov, Chief Customer Success Officer at CT Interactive.
The post CT Interactive Expands its Certified Portfolio in Bulgaria appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
-
Balkans6 days agoPasha Hotel & Casino Group and Platinum Casino Launch Pasha Platinum Casino at Grand Hotel Plovdiv in Bulgaria
-
AGCO6 days agoEndorphina secures AGCO supplier registration in Ontario
-
Adjarabet6 days agoGalaxsys Enters into Strategic Partnership with Adjarabet
-
Aviator LLC5 days agoAviator Studio Brazil wins two consecutive instances in São Paulo appeal court against SPRIBE injunction
-
BetMGM7 days agoBetMGM lands first-to-market exclusivity for new AGS Rakin’ Bacon! slots
-
Bichara e Motta Advogados6 days agoLos nuevos desafíos de la industria del iGaming en 2026
-
bets6 days agoSports Betting, E-cigarettes and the Illusion of Prohibition
-
game-mechanics6 days agoSpinmatic updates Plata o Plomo with Hold&Win bonus overhaul



