Compliance Updates
Betting and Gaming Council Members Boast Record Compliance on Age Verification Checks
The members of the Betting and Gaming Council (BGC) have achieved record compliance rates for age verification checks, according to leading industry auditor Serve Legal.
Independent figures provided by Serve Legal, show bookmakers boasted a 91.4% age verification pass rate, across thousands of annual checks.
Meanwhile, casinos have a near-perfect pass rate of 98%.
This represents a 30% compliance increase across the audit volume since 2009, when Serve Legal began working with the regulated betting and gaming sector.
Regulated betting and gaming is now the leading sector in the UK for age verification compliance, better than supermarkets, convenience stores and petrol forecourts and delivering 10-15% higher compliance rates than the alcohol and lottery sectors annually.
BGC members take a zero-tolerance approach to betting by children and have significantly raised standards to protect young people.
The most popular forms of betting by children are legal arcade games like penny pusher and claw grab machines, bets between friends or family, and playing cards for money – not with BGC members.
BGC members enforce strict age verification on all their products to prevent underage gaming and will further strengthen age verification measures by increasing the checking age from “Think 21” to “Think 25” across betting shops and casinos. This policy will require anyone who is over 18 but looks under 25 to provide ID.
The BGC also funds the £10m Young People’s Gambling Harm Prevention Programme, delivered by leading charities YGAM and GamCare, which has reached more than two million 11 to 19-year-olds, and those working with them, in the UK.
Wes Himes, Executive Director of Standards and Innovation, said: “The BGC and our members are incredibly proud of these compliance rates, which put us ahead of our peers in every department.
“I am hugely grateful to Serve Legal for their work over the last 15 years, who have been instrumental in this change. Serve Legal, alongside our members and their dedicated staff, have led the charge in raising standards and setting a new benchmark for excellence.
“Bookmakers and casinos play a vital economic role on the UK’s hard-pressed high streets, as well as in the leisure and tourism sector. But economic contribution has to go hand-in-hand with the highest standards.
“We are delivering that, which should be welcome news to customers and communities across the country. Our work to raise standards goes on, and I expect these compliance rates to continue improving across the land-based betting and gaming sector.”
Serve Legal is the market-leading provider of ID and compliance testing services in the UK & Ireland. Providing extensive, independent audit services to national retailers, leisure operators and sports broadcasters, Serve Legal’s site audits help clients protect and improve operational and compliance standards.
Over the last 15 years, Serve Legal has conducted over 200,000 bookmaker and casino site audits, to ensure due diligence across a range of compliance issues for BGC members.
Audit checks were conducted at single-site businesses through to national brands with thousands of locations on UK high streets.
Serve Legal Client Manager Ali Deering said: “Compliance challenges can be greater for smaller independent bookmakers. The BGC have done admirable work in bringing them up to speed with the latest compliance support, to offer a level playing field with other big names in the industry. At Serve Legal we are proud to be supporting all of the BGC’s members, including casinos, with their due diligence and celebrate the tangible successes in each of them!”
The improvement comes as a result of new measures on customer interactions and improved “challenge on entry” standards for age verification.
Serve Legal CEO Ed Heaver said: “The Serve Legal team are incredibly proud of the work conducted by the BGC and their members. Their impressive dedication and work ethic has paid off in some highly impressive statistics, showing the 30% compliance increase across the industry over the time that we have worked in the sector. We thank the BGC for pioneering their mission of customer safety alongside ours.”
The BGC’s commitment to protecting young people extends beyond land-based betting and gaming, including recent commitments on advertising.
In 2019, BGC members introduced the whistle-to-whistle ban on TV betting commercials during live sports before the 9 pm watershed, which led to the number of such ads being seen by children at that time falling by 97%.
BGC members have also introduced new age-gating rules for advertising on social media platforms, targeting ads to those aged 25 and over unless a platform can verifiably prove that its age-gating systems can prevent under-18s from accessing regulated betting and gaming advertising content.
The BGC has also written to the Government, asking them to urge social media companies to cooperate more closely with the betting and gaming industry in limiting marketing seen by young people and problem gamblers.
Recent data from the Gambling Commission published last year showed young people’s exposure to betting and gaming adverts and promotions had declined compared to the previous year.
Of 11 to 17-year-olds, 55% had seen regulated betting and gaming adverts offline, compared to 66% in 2022, and 53% had seen adverts online, compared to 63% in 2022.
The Government has previously stated research did not establish a causal link between exposure to advertising and the development of problem betting and gaming.
The regulated betting and gaming industry is determined to promote safer gaming, unlike the unsafe and growing online black market, which has none of the safeguards strictly employed by BGC members.
BGC members overall contribute £7.1bn to the economy and generate £4.2bn in tax while supporting 110,000 jobs.
Each month in Great Britain around 22.5m adults have a bet and the most recent NHS Health Survey for England estimated that 0.4% of the adult population are problem gamblers.
The post Betting and Gaming Council Members Boast Record Compliance on Age Verification Checks appeared first on European Gaming Industry News.
Compliance Updates
Licence to Operate: The New Regulatory Frontier in Ireland, Finland and New Zealand
Overview
For years, many jurisdictions were content to sit back while offshore operators captured players and revenue. Ireland has created a dedicated, centralised regulator. Finland has dismantled its standing state monopoly. New Zealand is finally trying to pull a largely unregulated grey market into a controlled framework. Each of these markets is at a different stage, but the direction of travel is the same: licensing, enforcement, and a far tougher stance on consumer protection.
For operators, this is a mixed picture. Genuine commercial opportunities are opening, but the compliance bar is rising fast, and the days of entering a market through an offshore licence are numbered.
Ireland: The Gambling Regulatory Authority of Ireland (GRAI)
The main legislation dated back to 1931, enforcement was fragmented, and nobody could quite agree on who was responsible for what. The Gambling Regulation Act 2024 was the overhaul the industry had been waiting for, and it came with real teeth.
The Gambling Regulatory Authority of Ireland (GRAI) was set up in March 2025 and became fully operational in February 2026, when it started accepting licence applications. It now acts as a single national regulator with the power to supervise and issue substantial penalties.
The new licensing fees are tiered rather than flat, which is a significant change. Previously, fees bore almost no relationship to an operator’s size or revenue. Now they scale with turnover and the type of operation. That’s fairer for smaller entrants and means larger operators are paying something closer to their actual market cost.
What the Rules Cover
The new framework touches most areas of the market. A few standout provisions:
- Licences: The GRAI’s digital Operator Portal went live in early 2026. Both remote and land-based products are covered, and the documentation requirements are clearly set out.
- Penalties: Serious breaches can result in fines of up to €20 million or 10% of annual turnover, whichever is higher.
- Consumer protections: Credit card gambling is banned. Gambling advertising is subject to tighter restrictions.
How to Apply
The application process runs in stages:
- Publish a notice of intention at least 28 days before submitting and send proof to the GRAI.
- Pull together the required documentation, financial records, ownership details, and operational plans.
- Submit the online application and pay the non-refundable tiered fee.
- The GRAI reviews the application.
- A written decision is issued. If the licence is granted, operators move into post-licence compliance obligations, including reporting any material changes to ownership, finances or senior personnel.
The GRAI was allocated €9.1 million for its first year to cover licensing, enforcement, recruitment and public awareness. Annual inspections are expected to begin shortly, with dedicated enforcement units in place by Q3 2026. There’s clearly an appetite from both domestic and overseas operators; the market is attracting serious interest.
Finland: After the Monopoly
Veikkaus has run Finland’s gambling market for a long time. Lotteries, sports betting, and online casinos all sat under one state-owned roof. That changed in December 2025, when the Finnish parliament passed landmark gambling legislation. Online casino and sports betting are now open to competition, though Veikkaus will keep its monopoly over lotteries, scratch cards and land-based slots and casinos.
It’s worth noting the transition timeline: Veikkaus retains its monopoly until 30 June 2027. Until that point, no other company may run or market gambling in Finland. The new competitive market, and with it the first licensed private operators, only goes live on 1 July 2027.
Applications opened on 1 March 2026. The regulator is targeting a three-to-six-month processing window, which means operators who move now have plenty of time to be ready for the July 2027 launch.
Structure and Costs
Operators need a Finnish licence to legally serve local players from July 2027. Applications must be submitted in Finnish or Swedish, and the authority reviews them in the language used.
Two licence types cover the market:
- Gambling Licences: Covering betting, online casinos and money bingo. Applications are open now; operations can commence from 1 July 2027. Licences run for up to five years.
- Gambling Software Licences: Required for developers and suppliers. Applications open from 1 July 2027. From 1 July 2028, only software from licensed providers may be used.
The application fee is €29,000, with €1,120 for licence amendments. Annual supervisory fees are linked to gross gaming revenue. Operators will also pay a 22% tax on gross gaming revenue.
For international brands, Finland is a highly attractive opportunity. It’s a high-income, digitally engaged market that has been effectively closed to competition for decades. The reform is also explicitly aimed at drawing players back from offshore platforms; estimates suggest that between €600 million and €900 million a year is currently flowing outside the regulated system. Operators who get licensed early stand to benefit from a genuine shift in where Finns choose to play.
New Zealand: Closing the Grey Market
New Zealand’s online casino market has been a grey market for many years. Offshore operators have been able to take bets from New Zealand players without holding a local licence. That’s about to change. Estimates vary, but local players are spending approximately NZ$700–750 million a year outside any domestic regulatory framework, and the Online Casino Gambling Bill is the government’s attempt to bring that spending onshore and under regulatory control.
How the Licences Will Work
New Zealand is deliberately limiting the number of licences to 15, each tied to a single brand. The allocation process runs in stages: expressions of interest, an auction, then detailed assessments covering financial strength, operational capability and consumer protection. Restrictions on how many licences a single group can hold (a maximum of three) are also built in, which should prevent a few large operators from dominating the market.
Licences run for three years with a right of renewal up to five. Application fees will cover regulatory assessment costs based on operator revenue.
Timeline
- Legislation: The Bill passed its first reading in July 2025 and was at its third reading stage as of late March 2026. Royal Assent is anticipated around May 2026, though the exact timing depends on parliamentary scheduling.
- Regulations: Detailed rules on harm prevention, advertising, consumer protection and compliance are expected to be finalised by mid-2026, ahead of the licensing process.
- Licensing opens: The three-stage licensing process is expected to begin in July 2026. From 1 December 2026, any operator without a licence or a pending application must cease serving New Zealand players entirely.
Penalties and Player Protections
Operating without a licence after the deadline, or breaching key requirements like targeting minors, carries civil penalties of up to NZ$5 million for companies – a clear enforcement signal. All licensed operators will also need to implement age verification, spending controls and integration with national exclusion systems.
The Select Committee recommended increasing that duty from 12% to 16%, which, when combined with GST of approximately 13%, would push the total tax burden for licensed operators to around 29% of gross betting revenue. Note that the 16% duty rate was still subject to final parliamentary approval at the time of writing.
The upside for operators willing to commit is a market that’s been largely uncontested from a regulatory standpoint. The 15-licence cap means the field will be small, and early movers who make it through the process will be operating in a structurally limited competitive environment.
Where This Leaves Operators
Ireland, Finland and New Zealand don’t have a huge amount in common on the surface: different sizes, different regulatory histories and different market structures. But the logic driving each of these changes is the same: governments have decided that letting offshore operators capture their markets unchallenged is no longer an acceptable policy.
For operators, that means more paperwork, higher compliance costs, and in some cases entirely new licencing regimes in markets where none existed before. It also means real, regulated access to markets that have been effectively closed. Finland’s player base has never had a competitive licensed market to choose from. New Zealand’s offshore-dominated status quo is about to be dismantled.
The operators who will do well in these markets are the ones who take the licensing process seriously from the start and don’t assume that doing things right in one jurisdiction automatically translates across borders.
The post Licence to Operate: The New Regulatory Frontier in Ireland, Finland and New Zealand appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
Compliance Updates
Flatdog Games Shortlisted for ICA Compliance Awards Europe 2026
Isle of Man-based casino games supplier Flatdog Games has been shortlisted for the Gambling & Gaming Compliance Programme of the Year at the International Compliance Association (ICA) Compliance Awards Europe 2026.
The ICA Compliance Awards recognise excellence, innovation, and collaboration across the compliance and financial crime prevention sector. Following a rigorous judging process led by senior industry figures, Flatdog Games earned a place among the finalists ahead of the awards ceremony on 25 June 2026 at Westminster Park Plaza, London.
The judging panel featured leading compliance professionals including Lisa Bennett, Legal Compliance Director at Mastercard; Jon Duffy, Senior VP of Corporate Assurance & Regulatory Affairs at Genting Casinos UK; and Caroline Braddock, Ethics and Compliance Officer at Rolls-Royce.
Lee Hills, Co-Founder of Flatdog Games, said:
“Being shortlisted for this award validates our commitment to raising compliance standards in the gambling industry. Our focus has been on designing proportionate, non-intrusive systems that safeguard businesses, enhance supply chain integrity, and minimise operational burden. Recognition from the ICA and such a distinguished judging panel shows that our approach is both effective and practical.”
Flatdog Games’ submission highlighted its robust compliance programme, showcasing excellence in regulatory adherence, governance, and data protection.
Pekka Dare, President of ICA, added:
“We congratulate Flatdog Games on being named a finalist. All entrants represent the best of the compliance industry, and we look forward to celebrating their achievements at the awards ceremony in June.”
The winners will be announced at the ceremony on Thursday, 25 June 2026 at Westminster Park Plaza, London.
The post Flatdog Games Shortlisted for ICA Compliance Awards Europe 2026 appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
Compliance Updates
ELA Games scales up its presence in Europe by certifying a suite of 9 hit games in 5 key markets
ELA Games is accelerating its European expansion strategy after securing certifications for nine of its top-performing titles across five major regulated markets: Sweden, Denmark, Greece, Romania, and Malta.
This latest milestone enables operators in these regions to access a diverse portfolio of proven games, featuring award-nominated mechanics and modern takes on classic casino experiences.
A Balanced Portfolio for Local Markets
With a strong focus on localisation, ELA Games has curated a selection designed to resonate with varied player preferences across Europe. The newly certified lineup is built around three core pillars:
- High-Performing Hits: Titles such as Buffalo Force, Piñatas Festival, and Riches Express have delivered strong GGR growth and demonstrated high player engagement in competitive markets.
- Innovative Mechanics: The rollout introduces ELA Games’ Winpot feature to new jurisdictions. This mechanic, which allows players to control their cash-out strategy, is now available through titles like Zeus Winpot and Rabbit Winpot Deluxe.
- Modernised Classics: Games such as Juicy Crystal and Noble Crown bring updated visuals and smooth gameplay to traditional slot formats, appealing to players who prefer familiar mechanics with a modern twist.
Market Availability
The certified titles are now live across multiple operator platforms, with game selections varying by jurisdiction:
- Sweden: Betinia, Swiper, CampoBet, QuickCasino
- Denmark: Betinia, CampoBet, Swiper, Betoro
- Romania: Don.ro, TopBet, Swiper
- Greece: ElaBet
Strengthening European Partnerships
These certifications build on ELA Games’ growing presence across Europe, supported by strategic partnerships with leading operators. The company has recently expanded in Denmark through a notable collaboration with Stake.dk, alongside integrations with Danske Licens Spil (Tivoli Casino), RoyalCasino, and Casino House.
Further expansion has been driven by partnerships with major industry players such as Betsson, as well as regulatory approval from the Hellenic Gaming Commission in Greece.
With a steadily growing footprint and a portfolio tailored for regulated markets, ELA Games is well positioned to capture additional market share and deliver strong returns for its partners across Europe.
The post ELA Games scales up its presence in Europe by certifying a suite of 9 hit games in 5 key markets appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
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