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EPIC Global Solutions

EPIC retain SBC’s Player Protection award for a third consecutive year

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EPIC Global Solutions have completed a hat-trick of wins at the prestigious SBC Awards North America, having been named as the event’s ‘Player Protection Service Provider of the Year’ for a third year in a row.

The globally-leading specialists in mitigating gambling-related harm were recognised once again at the New York ceremony, at an event that acknowledges excellence across all aspects of the gambling industry across North America.

EPIC provides a range of consultancy, education and training services around recognising signs of problem gambling to a range of sectors across the continent, with a particular focus on working with sports organisations, gambling operators and gambling industry regulators.

The company’s work in conjunction with the NCAA and Entain Foundation US – which has seen over 55,000 student-athletes and staff at more than 200 US college campuses educated on gambling-related harm in the past three years – was highlighted within the nomination for the award, and drew praise from EPIC’s CEO and founder Paul Buck, who explained:

“There are now 38 states where sports gambling is legalised. Gambling is growing, so the level of harm that will come will also grow.

“Recognising player protection at events like this wasn’t happening five or ten years ago, but it’s becoming an increasingly bigger issue and we’re glad to be at the front of that and hope to remain that way for the next five years and beyond.

“We wouldn’t be able to do this without the lived experience facilitators who go out there and tell their stories day in, day out, all around the country in each of the 52 states that we work in.

“I’d also like to make some special mentions to the NCAA, who work with us massively on the front foot on a topic which is becoming bigger and bigger within the student-athlete population, and the Entain Foundation US, who have been there helping to fund programmes like ours for the past few years.”

Lived experience is at the heart of everything that EPIC does, with the lessons taken from the harm experienced earlier in life by around half of its current workforce being the driving force behind the company’s mission and the knowledge that informs the programmes it delivers.

Therefore, Buck is incredibly proud of the team contribution that has once again been recognised via the award at SBC’s showpiece event in the US. He added:

“It’s always nice just to be here and spread our message and meet friends, clients and stakeholders, but to come away and win this award three times on the trot is fantastic.

“It just shows that the level of work we do and the impact that we’re having is growing and growing, year by year, which makes us even more proud to win it. I’m so incredibly proud, not just of the work we do, but of the people who work within EPIC.”

EPIC Global Solutions

Onrise and EPIC agree strategic partnership for gambling harm prevention

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The comprehensive Onrise network will now be able to signpost to services that educate athletes and coaches on better gambling-related choices.

Onrise, the trusted mental health platform for athletes across the US, has agreed to a strategic partnership with leading harm prevention consultants EPIC Global Solutions to enhance gambling harm prevention services for athletes and coaches at professional and collegiate level.

Collaborating to deal with the growing issues connected to sports wagering and other forms of gambling, EPIC’s expertise – grounded in lived experience of gambling addiction – will support the 250+ peer support experts at Onrise by providing face-to-face or digital education options for sports organizations to promote awareness of safer relationships with gambling products.

The additional service will be made available to supplement the comprehensive Onrise network, which includes peer support from retired and certified athletes, licensed therapist, psychiatric care and sports performance, delivered through secure one-on-one sessions with flexible scheduling.

Kim Quigley, founder and CEO of Onrise, brokered the partnership after seeing evidence of EPIC’s delivery method, which currently includes education programs to NCAA student-athletes and staff as well as major league professionals.

“Student-athletes live in a time where gambling and sport intertwine in so many ways, with significant wagering interest in collegiate sport,” said Kim Quigley, MD, CEO of Onrise.

“This partnership with EPIC Global Solutions is about getting in early, before a bet becomes a burden they carry in silence. By pairing world-class gambling education with Onrise’s always-on, athlete-specific mental health care, we can spot risk sooner, intervene faster, and protect their health, future, and the team communities depending on them.”

Paul Buck, CEO of EPIC Global Solutions, added: “This strategic partnership has arisen because we both felt there was a real alignment of shared values between the two organizations. Gambling and sports wagering is growing fast in the US, not least in the sports and college sectors where we both operate.

“The two organizations are on a growth curve and will be stronger together for our clients and beneficiaries. We are both people centered and athlete focused, dedicated to doing good for mental health, wellbeing and performance.”

The partnership is announced as Problem Gambling Awareness Month begins in the US, running throughout March to raise wider understanding of how gambling issues can be identified and prevented.

The post Onrise and EPIC agree strategic partnership for gambling harm prevention appeared first on Americas iGaming & Sports Betting News.

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Activity Report 2024/25

Discover how EPIC is shaping the future of safer gambling – our 2024/25 Activity Report

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EPIC Global Solutions has published its first Activity Report 2024/25, a comprehensive review demonstrating how the organisation has advanced safer gambling outcomes across the gambling, sport, education, and high-risk sectors over the past year.

The report captures a pivotal period of growth and global impact for EPIC, with partnerships spanning operators, regulators, professional sports leagues, colleges and universities, and emerging international markets. It charts measurable progress achieved between 2024–2025, alongside insights from more than a decade of EPIC’s leadership in gambling harm prevention.

Speaking on the launch, Paul Buck, CEO and founder of EPIC Global Solutions, said: “Our purpose is clear: to make gambling safer and more sustainable for everyone. This report reflects the tangible progress made alongside our partners over the past year – expanding prevention initiatives, strengthening regulatory alignment, and equipping organisations to protect their players, customers, and communities more effectively.”

Key highlights from the 2024/25 Activity Report include:

  • Expansion of EPIC’s education and prevention programmes across Europe, North America, and newly regulated markets including Brazil and the UAE.
  • Demonstrable increases in awareness and intervention confidence among athletes, students, and industry employees, with multiple programmes achieving above 90% satisfaction and confidence ratings.
  • Continued collaboration with leading global operators, with 18 operators engaging EPIC’s consultancy and training services during 2024–2025.
  • Pioneering research into gambling-related vulnerability in elite women’s sport and the continued development of digital learning tools, including the Know Your Play portal for US college students, developed for ROGA.
  • Growth of lived-experience-led training delivery across sports and entertainment organisations, supporting cultural change and enhancing organisational compliance frameworks.

Driving safer gambling through partnership

The report also showcases testimonials from global partners across gambling, sport, and entertainment, reflecting EPIC’s role in strengthening organisational culture, supporting compliance, and helping teams navigate sensitive customer and player welfare issues.

Looking ahead

As regulators worldwide continue to reshape gambling policy and as technology accelerates player engagement, EPIC’s 2024/25 Activity Report outlines the organisation’s next phase of innovation – including digital learning expansion, new research collaborations, and enhanced global delivery models.

“We are entering a defining moment for safer gambling worldwide,” Buck added.

“This report not only celebrates what has been achieved, but sets out how EPIC will continue supporting organisations to lead responsibly and sustainably in a fast-changing environment.”

The post Discover how EPIC is shaping the future of safer gambling – our 2024/25 Activity Report appeared first on European Gaming Industry News.

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Adam Warrington

EPIC Enters into Partnership with Underdog

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EPIC Global Solutions has entered into a new partnership with Underdog to further the sports gaming operator’s investment in responsible gaming education through a series of training and workshops.

As part of the partnership, customer-facing Underdog employees participated in gaming harm awareness sessions and VIP relationships workshops presented by EPIC staff, increasing Underdog staff’s ability to recognize potentially problematic gaming behaviors in their customers.

The sessions were led by consultants who shared their own experience of how different forms of gaming proved problematic in their lives, including former NCAA and NBA point guard Stevin ‘Hedake’ Smith and former boxer Liz Thielen, and provided Underdog staff the chance to explore the human side of harm through a gaming-neutral lens.

EPIC’s VP North America Teresa Fiore said: “We’re very pleased with the positive start to our working relationship with Underdog. They have a deep understanding that responsible gaming practices must be at the core for any major operator, and it’s a constant and consistent process of learning and attentiveness.

“It’s clear from the session feedback that the responsible gaming message we share – influenced by the lived experience of our team – is making a difference to Underdog’s staff in a way that will further enhance their communication and customer relationships in a positive way.”

The training and workshops promoted business sustainability and customer protection by exploring communication techniques and best practices to foster healthy customer relationships.

“Partnering with EPIC has reinforced the culture of responsible gaming that we are building at Underdog. We look forward to furthering the understanding of responsible gaming within Underdog and continuing to participate in training sessions and workshops to deepen our player protection knowledge,” said Adam Warrington, Vice President of Responsible Gaming at Underdog.

The post EPIC Enters into Partnership with Underdog appeared first on Gaming and Gambling Industry in the Americas.

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