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Compliance Updates

UK Gambling Commission Unveils a New Three-year Corporate Strategy

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The UK Gambling Commission (UKGC) has launched its new Corporate Strategy for 2024 to 2027.

Titled “Gambling Regulation in a Digital Age,” the strategy underlines the Commission’s commitment to deliver on the decisions set out in the Government’s White Paper High Stakes – Gambling reform for the digital age.

In addition to continuing to deliver the core regulatory work, over the next three years, the Commission will make a series of commitments under the following areas of strategic focus:

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  • using data and analytics to make gambling regulation more effective
  • enhancing the core operational functions
  • setting clear evidence-based requirements for licensees
  • being proactive and addressing issues at the earliest opportunity
  • regulating a successful National Lottery.

The strategy prioritises key cross-cutting enablers, including a review of the people plan, approach to stakeholder engagement and ensuring the Commission has the right resources to regulate effectively.

Commission Chair Marcus Boyle said: “Our new three-year strategy ‘Gambling regulation in a digital age’ sets out how we will deliver the reforms set out in the Government’s gambling white paper, and successfully regulate the National Lottery under a new licensee.

“We are also setting out an ambitious programme to enhance the effectiveness of our regulation. A new data innovation hub will foster the smarter use of data. We will increase the transparency of our work to raise standards in the gambling industry, and we will be creative in disrupting those who seek to operate illegally.

“I want a fair, safe, and crime-free gambling market where consumers and the interests of the wider public are protected. This strategy will improve gambling regulation and move us closer to that vision.”

Commission CEO Andrew Rhodes said: “I am proud of how far the Commission has come in the last few years. We’ve tackled some of the critical issues facing operators and consumers, but the next cycle will involve delivering on some of the key decisions that we and Government have taken.

“Our objective is to be the authoritative voice on evidence and data, to tackle misinformation, delve into the facts, and help bring about improved outcomes for the public. Our Gambling Survey for Great Britain is one example of how we aim to embrace new data and intelligence.

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“It is vital we maintain high standards for gambling consumers, working with industry to resolve issues at the earliest opportunity. We will continue to work across borders to tackle common issues like illegal gambling, and to learn and share regulatory best practice.”

The post UK Gambling Commission Unveils a New Three-year Corporate Strategy appeared first on European Gaming Industry News.

Compliance Updates

EGT Digital with a license to operate in Belgium

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EGT Digital is already an authorized iGaming provider for Belgium. The company has recently received its license from the Belgian Gaming Commission, thanks to which its core products – the X-Nave platform, the Gaming Aggregator, and its in-house slot and dice games, are now available on the local market.

“The Belgian gaming community can enjoy our full range of premium products, which have proven to be the preferred choice in numerous jurisdictions around the world,” said Marieta Peleva, Sales Manager for Belgium, Poland, and the Czech Republic at EGT. “In addition to our established portfolio, we have also recently developed a dedicated line of dice games tailored specifically for the Belgian Class B+ market, which reflects our devotion to providing localized, compliant, and engaging gaming solutions. Whether operators are looking for a complete solution for their business or want to enrich their betting sites with attractive and diverse content, they can always count on us.”

EGT Digital’s iGaming platform, X-Nave, provides operators with everything they need to achieve success in the online gaming sector. Its 4 main modules: Sport Product, Gaming Aggregator, CRM Engine, and Payment Gateway, can function as part of the turnkey solution or as standalone modules, as they are able to integrate with third-party solutions.

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With a rich portfolio of 24,000 games from over 300 popular providers and numerous player engagement features, the Gaming Aggregator enables operators to create personalized offerings that perfectly fit their customers’ tastes.

EGT Digital’s vast range of casino solutions, covering over 160 in-house developed slot titles and several top-performing jackpots, are widely preferred by different types of players because of their great thematic diversity and numerous attractive bonuses.

Tsvetomira Drumeva, Head of Sales at the company, concluded: “EGT Digital’s license for Belgium is a substantial accomplishment, which not only solidifies our position as a leading iGaming provider but also reaffirms our commitment to contributing to the development of the global gaming environment.”

The post EGT Digital with a license to operate in Belgium appeared first on European Gaming Industry News.

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ACMA: TAB Penalised $4 Million for Spamming VIP Customers

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Tabcorp Holdings Limited (TAB) has been penalised $4,003,270 for sending more than 5700 marketing messages to customers of its VIP Programme that broke Australia’s spam laws.

An Australian Communications and Media Authority (ACMA) investigation found that TAB sent 2598 SMS and WhatsApp messages to VIP customers between 1 February and 1 May 2024 without providing an option to unsubscribe from the messages.

The ACMA also found that 3148 SMS and WhatsApp messages did not contain adequate sender information across the same period, and 11 SMS messages were sent without consent between 15 February and 29 April 2024.

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Authority Member Samantha Yorke said the breaches were deeply concerning as they involved non-compliance by a large and established gambling provider that targeted VIP Programme customers.

“This is the first time the ACMA has investigated and found spam breaches in a gambling VIP program. These programs often involve personalised messages offering incentives such as bonus bets, deposit matching, rebates and offers of tickets to sporting and other events.

“The gambling industry needs to understand that spam laws apply to all direct marketing—whether it’s generic campaigns or personalised messages,” Ms Yorke said.

“VIPs should not be confused with gambling ‘high-rollers’. These types of gambling VIP programs can involve customers who are not well off and are experiencing significant losses,” Ms Yorke said.

“It is utterly unacceptable that TAB did not have adequate spam compliance systems in place.”

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Under the Spam Act 2003, businesses must have consent before sending marketing messages. Messages sent with consent must also contain a working unsubscribe option and information about the sender.

“When people make choices to unsubscribe from a service they must be able to do so easily and their decisions must be respected by companies,” Ms Yorke said.

TAB has also entered into a 3-year court-enforceable undertaking. This includes an independent review of its direct marketing systems, making improvements, running quarterly audits of its VIP direct marketing, training staff and reporting to the ACMA regularly.

“The ACMA will be watching closely to ensure TAB meets its commitments and complies with the spam laws in future,” Ms Yorke said.

Cracking down on gambling safeguards and spam rules are current compliance priorities for the ACMA. Over the last 18 months businesses have been penalised over $16.9 million for spam breaches.

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Compliance Updates

UKGC: Six Basketball Players Face Sanctions

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The UK Gambling Commission’s Sport Betting Intelligence Unit (SBIU) supported investigations into match-fixing and regulation breaches within the former British Basketball League (BBL).

The investigations were led by the International Basketball Federation (FIBA) and the British Basketball Federation (BBF) respectively.

Five former Surrey Scorchers players have received fines and sanctions ranging from 10-year bans to lifetime suspensions for manipulating match outcomes and failing to report corrupt activity during the 2022–23 season.

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The FIBA led investigation, conducted in collaboration with the BFF, GB betting industry, and other partners, identified at least six compromised matches.

Two players, Quincy Taylor and Charleston Dobbs, were sanctioned by the BBF with lifetime bans and fines. FIBA extended these sanctions globally. Three additional players — Shakem Johnston, Padiet Wang, and Joshua McFolley — were also sanctioned by FIBA, with lifetime or long-term suspensions.

A further former player, Dean Wanliss, was fined and suspended for three years for betting on basketball matches between 2019-21. This investigation was led by the BFF in conjunction with FIBA, the Spanish Basketball Federation (FEB), the GB betting industry and the International Olympic Committee Monitoring Unit.

This case underscores the commitment of FIBA, the BBF, the Gambling Commission and other stakeholders to maintaining integrity in sport and enforcing a zero-tolerance policy towards betting-related corruption.

The post UKGC: Six Basketball Players Face Sanctions appeared first on European Gaming Industry News.

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