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Responsible Gambling Officers Introduced into Pubs and Clubs Across NSW

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From 1 July 2024, venues with more than 20 gaming machine entitlements will be required to have a Responsible Gambling Officer on duty while poker machines are in operation, in the latest initiative by the NSW Labor Government to reduce gambling harm.

Responsible Gambling Officers will help identify patrons at risk of harm or displaying concerning gambling behaviour, refer them to gambling support information and services and facilitate requests for self-exclusion.

All hotels and clubs with gaming machines will also be required to keep a Gambling Incident Register and a Gaming Plan of Management as part of a suite of reforms being implemented to reduce risk of gambling harm and support people who may need help.

The new requirements are being implemented through amendments to the Gaming Machines Regulation 2019.

Clubs with more than 100 gaming machine entitlements will be required to have additional Responsible Gambling Officers, to ensure enough sufficiently trained staff are available to support patrons and to ensure they have a reasonable workload across larger gaming floors.

Responsible Gambling Officers and other people with specified roles will also need to complete Advanced Responsible Conduct of Gambling (ARCG) training under the proposed changes.

The proposed new requirements would be implemented in stages to allow NSW venues, staff, management and training providers time to adjust.

Minister for Gaming and Racing David Harris said: “The NSW Government is committed to gambling reform, reducing gambling harm and stopping money laundering and criminal activity associated with poker machines. Harmful gambling not only impacts individuals, but also their loved ones and the broader community. We know there is no single solution to address harm from gambling, which is why we are implementing a range of gambling reforms. In NSW, gaming machines represent the highest risk of gambling harm. One in three people who gamble regularly are considered to be moderate or high-risk gamblers according to the Problem Gambling Severity Index. The introduction of Responsible Gambling Officers is the next important step in supporting people who may be experiencing gambling harm. They will be across pubs and clubs where gambling is happening, and be alert to patrons at risk of harm or displaying concerning gambling behaviour and link them in to the support they need, such as the GambleAware hotline. It is great to have industry on board with our gambling reform agenda as well as harm minimisation organisations. Together we are making a real difference in tackling gambling related harm. The NSW Labor Government is committed to evidence-based gambling reform and has delivered more in 10 months than the previous government managed in 12 years.”

Australia

SkyCity Announces Renewal of Queenstown Casino Licence

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SkyCity Entertainment Group Limited confirmed that the New Zealand Gambling Commission has granted SkyCity Queenstown Limited with a renewal of its casino venue licence for a further 15 years from 7 December 2025, pursuant to section 134 of the Gambling Act 2003.

SkyCity Chief Executive Officer, Jason Walbridge, said: “We’re delighted with this outcome. We look forward to continuing to play our part in Queenstown’s fantastic range of entertainment for both locals and visitors.”

The post SkyCity Announces Renewal of Queenstown Casino Licence appeared first on European Gaming Industry News.

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AUSTRAC

AUSTRAC Cracks Down on Cryptolink for Late Reporting

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AUSTRAC has issued Cryptolink an infringement notice of $56,340 and accepted a court-enforceable undertaking that addresses the company’s AML/CTF deficiencies.

The action follows AUSTRAC’s Crypto Taskforce identifying late reporting of large cash transactions and weaknesses in the company’s money laundering and terrorism financing risk assessments.

AUSTRAC CEO Brendan Thomas said the package of infringement notices and the enforceable undertaking is designed to ensure useable intelligence does not slip through the cracks.

“The infringement notice addresses previous non-compliance around reporting and the enforceable undertaking seeks assurance that Cryptolink has improved its risk assessments and strengthened its AML/CTF controls,” Mr Thomas said.

“Crypto ATMs are one of the highest risk money laundering channels in Australia at the moment. They are being exploited by criminals to launder money and move scam proceeds. This is not conjecture. It’s what our Crypto Taskforce observed and has been backed up by the work of our law enforcement partners.”

As part of the enforceable undertaking, Cryptolink must engage third party reviewers to:

• validate whether the business has reported all required threshold transactions to AUSTRAC

• assess whether the business has implemented effective controls for large cash transactions

• review Cryptolink’s money laundering and terrorism financing risk assessment to ensure it is fit-for-purpose.

Cryptolink has fully cooperated with AUSTRAC and paid the infringement notice in full. Payment of an AUSTRAC infringement notice is not an admission of liability.

The enforcement action comes after intensive engagement with crypto ATM operators since late 2024.

Working in partnership with law enforcement, AUSTRAC’s Crypto Taskforce estimated that 85% of transactions made by the 90 most prolific crypto ATM users were the proceeds of scams and money mule activity.

“Scams are one of the biggest drivers of suspicious activity and criminals have been using crypto ATMs to move and cash out stolen funds,” said Mr Thomas.

A recently released Australian Institute of Criminology report found more than 40% of cybercrime victims are revictimised, often within months.

“With this in mind we want people to be cautious of making transactions to any wallet they don’t control and thinking twice in circumstances where someone asks you to deposit money into a crypto ATM.”

The second stage of the Crypto Taskforce is focussed on high-risk operations.

“Criminals don’t care how they hurt people, they care about making money,” said Mr Thomas.

“We want to work with the digital currency exchanges to harden the sector against exploitation but if operators don’t take this seriously, we will take action.”

The post AUSTRAC Cracks Down on Cryptolink for Late Reporting appeared first on European Gaming Industry News.

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RTG Global Awards to be Presented During Regulating the Game 2026 Gala Dinner on 10 March 2026

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Momentum is building for the inaugural RTG Global Awards – a new global platform celebrating excellence in leadership, innovation and impact across the gambling industry.

Designed to spotlight those advancing integrity, safer gambling and sector resilience, the awards have attracted international attention from organisations driving meaningful reform and raising industry standards.

To be presented at the Regulating the Game 2026 Gala Dinner on Tuesday March 10, 2026 at the Sofitel Sydney Wentworth, the RTG Global Awards recognise excellence across leadership, safer gambling, compliance, technology innovation and community impact.

Paul Newson, principal at Vanguard Overwatch and founder of Regulating the Game, said the awards have struck a chord with the sector:

“There’s a genuine need to acknowledge those striving to lift standards and lead with purpose. The RTG Global Awards provide a platform to celebrate excellence, integrity, and innovation – and to champion those shaping a stronger, more sustainable industry.”

The RTG Global Awards feature six categories:

Leadership Voice – Recognising principled, reform-focused leadership that strengthens capability, trust and integrity.

Safer Gambling Champion – Celebrating initiatives that deliver meaningful harm minimisation outcomes.

Compliance Excellence – Highlighting uplift in AML, risk culture and regulatory compliance.

RegTech Solution of the Year – Showcasing technologies improving sector integrity and compliance.

Community Impact Initiative – Rewarding projects delivering tangible community benefit.

Emerging Leader – Spotlighting rising talent (under 40) driving positive change.

Nominations are now open – anyone can put forward a colleague, organisation or initiative that exemplifies leadership and impact.

The RTG Global Awards judging panel brings together internationally respected leaders with deep expertise across integrity, gambling law and safer gambling, including:

Khalid Ali, Chief Executive Officer, International Betting Integrity Association (IBIA)

Jamie Nettleton, Partner, Addisons, and former President, International Masters of Gaming Law (IMGL)

Tracy Parker, Vice-President, Policy, Standards & Accreditation, Responsible Gambling Council (RGC)

Together, they bring a wealth of global experience and insight to the judging process – ensuring the awards reflect genuine excellence, leadership and impact across the international gambling sector.

The post RTG Global Awards to be Presented During Regulating the Game 2026 Gala Dinner on 10 March 2026 appeared first on European Gaming Industry News.

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