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Two in Three People Experiencing Gambling Problems Keep Issue Hidden
As many as 2 in 3 adults (64%) in Great Britain who have experienced any gambling problem have kept their experience hidden, new research from GambleAware has revealed. With almost 2 in 5 (39%) of those who hadn’t opened up stating feelings of stigma such as shame, guilt and fear of judgement represent key barriers to reaching out for support – the charity is issuing a call to end damaging stigma and encourage those who may be experiencing gambling harms to “open-up about gambling”.
Zoë Osmond, Chief Executive of GambleAware, said: “It’s alarming to see the number of people who are struggling in isolation. As a hidden addiction, gambling harms can be incredibly hard to spot from the outside. It is therefore critical that people impacted are aware of the wide range of support services available, and that they feel safe to come forward. Anyone can be impacted by gambling harms, but the first step is to open up and have that first conversation, ideally as early as possible.”
The campaign launch comes as research also suggests that most of the public believe certain gambling products, such as instant win games, are addictive, indicating how gambling harm can affect anyone and the importance of building empathy for those experiencing harm. Specifically, over seven in ten (71%) respondents said they believe instant win games are very or fairly addictive, followed by 64% for scratch cards and 62% for casino games.
Noteworthy football commentator Clive Tyldesley said: “I think that since I’ve started to work with charities and meet and talk with both people who gambled which were in recovery and bereaved family members, the thing that has struck me is how normal and unremarkable their backgrounds invariably are. Harmful gambling really can affect anyone and very often those suffering show no outward signs of their issues. It’s a silent, invisible problem because too often the gamblers disappear into their own feelings of embarrassment and guilt. They think they’re to blame when they are not, they think they’re alone when many others are wrestling with the same issues. Getting them to open up and talk is half the battle to beating the problem, either with people close to them or via the professional support the GambleAware website offers. The first conversation is maybe the most difficult but it’s the most soothing and the most important too.”
Professor Dame Clare Gerada said: “When I opened the doors of the nation’s first Primary Care Gambling Service a few short years ago, I was a relative newcomer to the challenges surrounding gambling. However, since then, my eyes have been thoroughly opened.
“Gambling is an addiction which can only be described as ‘uniquely’ awful: the ruin it wreaks on people’s lives can be complete and multi-layered; the collateral damage is also considerable as families and loved ones suffer alongside. Its inherently hidden nature means that, at the moment, people have to see their lives collapse around them before they get the help they desperately need. It doesn’t need to be like this. There is an incredible breadth of support service, from how to deal with debt, to how to stop gambling completely which people can access for free through the National Gambling Support Network, and I urge anyone concerned about their gambling to do so.”
Positively, the research also supports the benefits of opening up, as three out of four (76%) who had talked about their problems stated they felt better after speaking to someone. With gambling harms often manifesting as intrinsically “hidden” and isolating, GambleAware is aiming to bring to the surface the power of conversations and provide reassurance that help is never far.
The campaign has been developed in close collaboration with the gambling harms lived experienced community, and is supported by a range of expert and influential voices including ex-Love Islander Scott Thomas, who has previously experienced gambling harms.
Scott Thomas, Entrepreneur and Presenter, said: “It’s an incredibly scary thing to first tell someone that you’ve got a gambling problem. Many people assume it’s just because you can’t handle your money, but it needs to be viewed as seriously as any other mental health condition. I was terrified when I first opened up about the problems I had been having but, once I did, I felt like a weight had been lifted off my shoulders and I no longer had to hide. I want the same to happen for anyone out there who feels like they might be struggling on their own.”
There is a vast range of resources available and anyone who is worried that gambling might be affecting themselves or someone they love are encouraged to use the self-assessment tool to get free and confidential support tailored to them and their specific needs.
Elissa Hubbard, who has lived experience of gambling harms, said: “Every day was full of anxiety – trying to keep my gambling a secret, whilst finding opportunities to do it more. People think you can ‘just stop’, but you can’t… it’s so easy to be dismissed, and I didn’t want anyone to think bad of me. Finding help changed everything. I discovered that by keeping quiet, it helps no one, and when you start to talk about it, people start to understand you.”
GambleAware has also created tools to help users calculate the time and money spent gambling, served with recommendations in line with the internationally proven Lower Risk Gambling Guidelines. These are expected to become available from early December as part of a soft launch on the GambleAware website.
Dr Ellie Cannon, medical expert and commentator, said: “Gambling harms – or the negative consequences of gambling – are a complex issue that goes far beyond just financial challenges. It can lead to poor mental health, physical health, and relationships break down. They way these issues manifest will vary from person to person, but being aware and recognising the early warning signs of spending increasing amounts of time, money and hiding your gambling can help get people to a better place, sooner.”
Gambling Minister Stuart Andrew said: “Too often we see the devastating impacts of harmful gambling, and our white paper outlines a host of new measures we’re implementing to protect those most at risk. A key element of our plans is the introduction of a statutory levy on gambling companies to raise sufficient, sustainable and trusted funding for research, prevention and treatment of gambling related harm. Stigma is the biggest barrier preventing people from seeking help, and I welcome GambleAware’s vital campaign which is raising awareness of the issue and helping people get the support they need.”
Held between April 13 and 16 in Marbella, the EGR Power 50 gathered some of the most influential voices in the global iGaming industry for a rare moment of strategic reflection and high-level exchange.
In this article, Fellipe Fraga, Chief Business Officer at Stellar Gaming, shares his firsthand perspective from the event, highlighting the key discussions shaping the sector, from the growing role of artificial intelligence to the emergence of prediction markets and the increasing complexity of regulation, while also reflecting on Brazil’s rising relevance in the global landscape.
The future in Marbella
By Fellipe Fraga
What for many is a holiday destination has, for the iGaming world, become for a few days a true laboratory of the future.
It was in Marbella, Spain, that the EGR Power 50 took place, held at the Puente Romano Resort, bringing together some of the leading global figures in the industry in an environment that combined strategic reflection, exchange of experiences, and relationship building.
More than an event, it was a pause. A rare moment in which executives, who live under daily pressure, were able to look more calmly at what lies ahead.
The meeting was not just about networking. Above all, it served as a space to discuss the sector’s recent challenges and, especially, the transformations that are already beginning to reshape the global market.
The Brazilian presence also played a relevant role in this context. Stellar Gaming, through EstrelaBet, was highlighted as one of the “six to watch” at the event, representing Brazil among a select group of global operators.
In a predominantly international environment, I was the only Brazilian executive present, which reinforces not only the company’s prominence but also the level of attention the Brazilian market has been attracting on the global stage.
As expected, topics such as artificial intelligence and prediction markets dominated much of the conversation. In the case of artificial intelligence, the discussion is no longer about “if,” but about “how.”
How can these tools be better used to gain operational efficiency?
How can teams be enhanced? And perhaps most importantly: what new products and experiences can emerge from this new technological layer?
Artificial intelligence is no longer just a support tool and is now taking on a central role in companies’ strategies.
Prediction markets, on the other hand, bring an even more sensitive debate. Are we talking about something complementary to the traditional betting model, or a new competitor? The answer, at least for now, depends on perspective.
On one side, we have the classic model, in which the operator sets the odds and assumes the risk.
On the other, an environment where the dynamic is market-driven, with prices formed through the interaction between participants.
This raises relevant questions: are we dealing with distinct products or variations within the same category?
Is the simple combination of forecasting future events and financial exposure enough to classify them under the same concept? Or are the operational structure and the role of the operator the determining factors in this distinction?
And perhaps the most important question of all: how will regulators approach this development?
If there is one thing that is clear, it is that regulation—already one of the industry’s major topics today—is likely to become even more challenging in the coming years.
Another interesting aspect of the event was the mastermind sessions. In these more closed discussions, away from the stages, candid conversations emerged about day-to-day operations, strategic decisions, and even mistakes made along the way.
This type of exchange, often more honest and less institutional, is what truly accelerates the development of the sector. And, of course, there is also the human side.
Between a round of golf and a wine tasting, the event reinforced something that, at the end of the day, remains central: this is an industry made up of people.
For that reason, getting to know who is on the other side of the table, building trust, and strengthening relationships remains just as important as any technological innovation.
Perhaps this is the greatest value of gatherings such as the EGR Power 50.
In a sector that is growing rapidly, constantly transforming, and operating under regulatory and competitive pressure, taking time to collectively reflect on the future is not only useful, but necessary.
Because, in the end, the future of iGaming will not be defined solely by technology or regulation, but by the ability of its leaders to interpret change, make decisions, and, above all, act before others.
Fellipe Fraga is Chief Business Officer (CBO) – responsible for Institutional Relations at Stellar Gaming.
Holds a law degree from PUC Minas, with a specialization in Public Law from UNESA, and has extensive experience in Public, Electoral, and International Law. He was a founding member of the Superior Court of Sports Justice for American Football (STJD-FA) and served on the Sports Law Commission of the Brazilian Bar Association (OAB-MG).
The post Inside EGR Power 50: Shaping the Future of iGaming in Marbella appeared first on Americas iGaming & Sports Betting News.
El sector de iGaming de Brasil está entrando en una fase decisiva a medida que la creciente presión de los legisladores, el poder judicial y las autoridades de salud pública comienza a remodelar la trayectoria de la industria.
Con la aceleración del PL 4583/24, una creciente represión por parte del Tribunal Supremo Federal sobre la deuda relacionada con el juego y un mayor escrutinio sobre las prácticas de los operadores y los flujos de pago, el debate ha ido mucho más allá de la regulación hacia los ámbitos del impacto social y la estabilidad económica.
Al mismo tiempo, el creciente tráfico de usuarios destaca un mercado que continúa expandiéndose rápidamente, preparando el escenario para un complejo acto de equilibrio entre crecimiento, supervisión y responsabilidad en el cambiante panorama de las apuestas en Brasil.
Salud Pública en el Radar
El escenario legislativo brasileño en relación con el iGaming ha cambiado de nivel esta semana con la aprobación del régimen de urgencia para el PL 4583/24, de autoría del diputado Ruy Carneiro.
La decisión, tomada el miércoles (22), indica que el Congreso ya no ve la ludopatía simplemente como un efecto secundario, sino como una emergencia nacional que exige una estrategia de atención centrada en la adicción a los juegos y apuestas digitales.
El texto propone la creación del Programa Nacional de Asistencia Integral, que pretende movilizar las estructuras del SUS y del SUAS para ofrecer soporte médico, psicológico y social a los afectados.
La justificación de tal premura reside en cifras alarmantes que conectan la economía doméstica con la fiebre de las apuestas.
El autor del proyecto destacó un estudio del Banco Central que revela que, solo en agosto de 2024, los beneficiarios del programa Bolsa Família destinaron cerca de 3.000 millones de reales a plataformas de apuestas a través de PIX.
En la práctica, esto significa que 1 de cada 5 reales transferidos por el gobierno a estas familias termina en las “bets”.
Además del impacto financiero, el aumento en la demanda de atención de salud pública es evidente, con los casos de juego patológico atendidos por el SUS saltando de 108 a 1.200 entre 2018 y 2023.
El proyecto no se limita al tratamiento, sino que avanza sobre el monitoreo y la publicidad.
Se prevén directrices estrictas para proteger a los menores de edad y la creación de mecanismos técnicos para detectar comportamientos compulsivos directamente en las plataformas.
Para viabilizar estas acciones, las empresas de apuestas estarán obligadas a proporcionar datos anónimos para análisis epidemiológicos.
La financiación del programa provendrá de una combinación de impuestos sobre las propias plataformas, alianzas privadas y recursos del Fondo Nacional de Salud.
Con el régimen de urgencia, el texto puede ser incluido directamente en el orden del día del Pleno de la Cámara, ignorando plazos reglamentarios y el trámite demorado en diversas comisiones.
El STF y el “Mínimo Existencial”
Paralelamente al Legislativo, el Supremo Tribunal Federal (STF) ha iniciado un debate profundo que sitúa a las apuestas online como un factor central en la crisis de endeudamiento de los brasileños.
Durante el análisis de la validez de los decretos que fijan en 600 reales el valor del “mínimo existencial” para consumidores sobreendeudados, los ministros elevaron el tono contra el mercado.
El ministro Flávio Dino fue categórico al afirmar que el dinero necesario para la subsistencia básica está siendo drenado por manipulaciones perversas que conducen a desastres familiares y vulneran la dignidad humana.
El ministro Luiz Fux, relator de acciones relacionadas, clasificó a las plataformas como uno de los motores del endeudamiento, vinculando la adicción a problemas psiquiátricos graves y casos extremos de suicidio.
Fux recordó su decisión previa de prohibir el uso de recursos del programa Bolsa Família en apuestas y señaló que la alta recaudación de estas empresas genera tensiones institucionales que dificultan el tratamiento adecuado del problema.
Por su parte, el decano Gilmar Mendes citó a Portugal como ejemplo de buenas prácticas, donde la dependencia del juego se trata como una adicción patológica con sectores de atención especializados, y prometió que el Supremo tendrá un “encuentro marcado” con este tema en un futuro próximo.
El juicio, que se reanudará tras la solicitud de vista y ajustes en los votos, se encamina hacia un consenso sobre la necesidad de revisiones técnicas periódicas del valor del mínimo existencial por parte del Consejo Monetario Nacional (CMN).
Los ministros coinciden en que el escenario actual de los préstamos de nómina y la “maldición de los juegos” exige un análisis de impacto regulatorio constante para evitar que las deudas se vuelvan impagables y destruyan la red de protección social del país.
La Trinchera de la Integridad Sectorial
En el ámbito operativo, el papel de las empresas de pago se ha convertido en la pieza clave para garantizar que la regulación sea efectiva.
La empresa brasileña Pay4Fun, por ejemplo, ha reforzado su actuación internacional al participar en el Foro de Proveedores de Pago de la IBIA para mitigar riesgos y combatir operaciones ilegales.
La estrategia defendida es asfixiar financieramente a las plataformas no autorizadas, monitoreando las licencias de los operadores y fortaleciendo los procesos de verificación de usuarios, conocidos como KYC y KYB.
El CEO de Pay4Fun, Leonardo Baptista, sostiene que, al ser los canales por donde circula el dinero, los métodos de pago tienen la responsabilidad de identificar transacciones sospechosas y cuentas de fachada que alimentan fraudes y manipulaciones.
Con la vigencia de la Ley nº 14.790/2023, los proveedores tienen legalmente prohibido procesar transacciones para empresas sin licencia, lo que eleva la responsabilidad de estas instituciones en la protección del usuario y en la garantía de una competencia leal dentro del mercado regulado.
Brasil No Deja de Hacer Clic
Mientras Brasilia debate leyes y restricciones, el mercado de consumo muestra una vitalidad impresionante.
Datos recientes revelan que el tráfico en las diez principales plataformas de apuestas en Brasil superó los 1.340 millones de accesos mensuales entre 2024 y 2026.
Betano consolida su liderazgo absoluto con 426 millones de visitas mensuales, seguida de Superbet y 7Games. Estas tres empresas por sí solas concentran más de la mitad de toda la atención del público brasileño en el sector.
Se ha identificado un cambio de comportamiento notable: el usuario brasileño es más maduro en relación con las marcas.
En lugar de buscar términos genéricos como “apuestas deportivas”, el público realiza ahora búsquedas directas por los nombres de las operadoras, con Betano liderando también el volumen de búsquedas orgánicas.
El caso de Superbet también llama la atención por convertir altos volúmenes de accesos mediante estrategias agresivas de marketing y patrocinios, superando en tráfico a plataformas tradicionalmente fuertes en búsquedas, como bet365.
The post Bets bajo vigilancia: salud pública, el STF y el mercado en Brasil appeared first on Americas iGaming & Sports Betting News.
Brazil’s iGaming sector is entering a decisive phase as mounting pressure from lawmakers, the judiciary, and public health authorities begins to reshape the industry’s trajectory.
With the fast-tracking of PL 4583/24, a growing crackdown from the Supreme Federal Court on gambling-related debt, and increasing scrutiny over operator practices and payment flows, the debate has moved far beyond regulation into the realms of social impact and economic stability.
At the same time, surging user traffic highlights a market that continues to expand rapidly, setting the stage for a complex balancing act between growth, oversight, and responsibility in Brazil’s evolving betting landscape.
Public Health on the Radar
The Brazilian legislative landscape regarding iGaming reached a new level this week with the approval of urgency for PL 4583/24, authored by Congressman Ruy Carneiro.
The decision, made on Wednesday (22nd), signals that Congress no longer views ludopathy as a mere side effect, but as a national emergency requiring a focused care strategy for addiction to digital games and betting.
The text proposes the creation of the National Integral Assistance Program, which intends to mobilize SUS and SUAS structures to offer medical, psychological, and social support to those affected.
The justification for such haste lies in alarming figures connecting domestic finances to the betting fever.
The project’s author highlighted a Central Bank study revealing that, in August 2024 alone, Bolsa Família beneficiaries spent approximately R$ 3 billion on betting platforms via PIX.
In practice, this means R$ 1 out of every R$ 5 transferred by the government to these families ends up in “bets”.
Beyond the financial impact, the increase in public health demand is evident, with pathological gambling cases treated by SUS jumping from 108 to 1,200 between 2018 and 2023.
The project is not limited to treatment but also addresses monitoring and advertising.
Strict guidelines are planned to protect minors and create technical mechanisms to detect compulsive behaviors directly on the platforms.
To facilitate these actions, betting companies will be required to provide anonymous data for epidemiological analysis.
Funding for the program will come from a combination of taxes on the platforms themselves, private partnerships, and resources from the National Health Fund.
With the urgency regime, the text can be scheduled directly for the House Floor, bypassing regulatory deadlines and lengthy committee processes.
The STF and the “Existential Minimum”
In parallel with the Legislature, the Supreme Federal Court (STF) began a profound debate placing online betting as a central factor in the Brazilian indebtedness crisis.
During the analysis of decrees fixing the “existential minimum” for over-indebted consumers at R$ 600, ministers sharpened their tone against the market.
Justice Flávio Dino stated that money needed for basic subsistence is being drained by perverse manipulations leading to family disasters and violating human dignity.
Justice Luiz Fux, rapporteur of related actions, classified platforms as a driver of debt, linking addiction to severe psychiatric problems and extreme cases of suicide.
Fux recalled his previous decision to ban Bolsa Família funds from betting and noted that the high revenue of these companies creates institutional tensions that hinder proper handling of the issue.
Justice Gilmar Mendes cited Portugal as an example of best practices, where gambling dependency is treated as a pathological addiction with specialized care sectors, and promised that the Supreme Court has a “tryst with this theme” in the near future.
The judgment, set to resume after a request for view and vote adjustments, moves toward a consensus on the need for periodic technical reviews of the existential minimum by the National Monetary Council (CMN).
Ministers agree the current landscape of payroll loans and the “curse of gambling” requires constant regulatory impact analysis to prevent debts from becoming unpayable and destroying the country’s social protection network.
The Trench of Sectoral Integrity
In the operational field, the role of payment companies has become key to ensuring regulations are effective.
The Brazilian company Pay4Fun, for instance, has strengthened its international presence by participating in the IBIA Payment Providers Forum to mitigate risks and combat illegal operations.
The strategy is to financially suffocate unlicensed platforms by monitoring operator licenses and strengthening user validation processes (KYC and KYB).
Pay4Fun CEO Leonardo Baptista argues that payment methods have a responsibility to identify suspicious transactions and front accounts that fuel fraud and match-fixing.
Under Law No. 14,790/2023, providers are legally prohibited from processing transactions for unlicensed companies, raising their responsibility within the state-regulated ecosystem to protect users and ensure fair competition.
Brazil Can’t Stop Clicking
While Brasília debates laws, the consumer market shows impressive vitality. Recent data shows traffic to Brazil’s top 10 betting platforms exceeded 1.34 billion monthly visits between 2024 and 2026.
Betano consolidates its absolute leadership with 426 million monthly visits, followed by Superbet and 7Games. Together, these three companies hold more than half of the sector’s traffic.
A notable behavioral change was identified: Brazilian users are more brand-aware. Instead of generic searches, the public now searches directly for operator names, with Betano also leading in organic search volume.
Superbet also draws attention for converting high traffic volumes through aggressive marketing and sponsorship strategies, surpassing search-heavy platforms like bet365.
The post Bets Under Scrutiny: Public Health, the Supreme Court, and Brazil’s Market appeared first on Americas iGaming & Sports Betting News.
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