Latest News
Two in Three People Experiencing Gambling Problems Keep Issue Hidden
As many as 2 in 3 adults (64%) in Great Britain who have experienced any gambling problem have kept their experience hidden, new research from GambleAware has revealed. With almost 2 in 5 (39%) of those who hadn’t opened up stating feelings of stigma such as shame, guilt and fear of judgement represent key barriers to reaching out for support – the charity is issuing a call to end damaging stigma and encourage those who may be experiencing gambling harms to “open-up about gambling”.
Zoë Osmond, Chief Executive of GambleAware, said: “It’s alarming to see the number of people who are struggling in isolation. As a hidden addiction, gambling harms can be incredibly hard to spot from the outside. It is therefore critical that people impacted are aware of the wide range of support services available, and that they feel safe to come forward. Anyone can be impacted by gambling harms, but the first step is to open up and have that first conversation, ideally as early as possible.”
The campaign launch comes as research also suggests that most of the public believe certain gambling products, such as instant win games, are addictive, indicating how gambling harm can affect anyone and the importance of building empathy for those experiencing harm. Specifically, over seven in ten (71%) respondents said they believe instant win games are very or fairly addictive, followed by 64% for scratch cards and 62% for casino games.
Noteworthy football commentator Clive Tyldesley said: “I think that since I’ve started to work with charities and meet and talk with both people who gambled which were in recovery and bereaved family members, the thing that has struck me is how normal and unremarkable their backgrounds invariably are. Harmful gambling really can affect anyone and very often those suffering show no outward signs of their issues. It’s a silent, invisible problem because too often the gamblers disappear into their own feelings of embarrassment and guilt. They think they’re to blame when they are not, they think they’re alone when many others are wrestling with the same issues. Getting them to open up and talk is half the battle to beating the problem, either with people close to them or via the professional support the GambleAware website offers. The first conversation is maybe the most difficult but it’s the most soothing and the most important too.”
Professor Dame Clare Gerada said: “When I opened the doors of the nation’s first Primary Care Gambling Service a few short years ago, I was a relative newcomer to the challenges surrounding gambling. However, since then, my eyes have been thoroughly opened.
“Gambling is an addiction which can only be described as ‘uniquely’ awful: the ruin it wreaks on people’s lives can be complete and multi-layered; the collateral damage is also considerable as families and loved ones suffer alongside. Its inherently hidden nature means that, at the moment, people have to see their lives collapse around them before they get the help they desperately need. It doesn’t need to be like this. There is an incredible breadth of support service, from how to deal with debt, to how to stop gambling completely which people can access for free through the National Gambling Support Network, and I urge anyone concerned about their gambling to do so.”
Positively, the research also supports the benefits of opening up, as three out of four (76%) who had talked about their problems stated they felt better after speaking to someone. With gambling harms often manifesting as intrinsically “hidden” and isolating, GambleAware is aiming to bring to the surface the power of conversations and provide reassurance that help is never far.
The campaign has been developed in close collaboration with the gambling harms lived experienced community, and is supported by a range of expert and influential voices including ex-Love Islander Scott Thomas, who has previously experienced gambling harms.
Scott Thomas, Entrepreneur and Presenter, said: “It’s an incredibly scary thing to first tell someone that you’ve got a gambling problem. Many people assume it’s just because you can’t handle your money, but it needs to be viewed as seriously as any other mental health condition. I was terrified when I first opened up about the problems I had been having but, once I did, I felt like a weight had been lifted off my shoulders and I no longer had to hide. I want the same to happen for anyone out there who feels like they might be struggling on their own.”
There is a vast range of resources available and anyone who is worried that gambling might be affecting themselves or someone they love are encouraged to use the self-assessment tool to get free and confidential support tailored to them and their specific needs.
Elissa Hubbard, who has lived experience of gambling harms, said: “Every day was full of anxiety – trying to keep my gambling a secret, whilst finding opportunities to do it more. People think you can ‘just stop’, but you can’t… it’s so easy to be dismissed, and I didn’t want anyone to think bad of me. Finding help changed everything. I discovered that by keeping quiet, it helps no one, and when you start to talk about it, people start to understand you.”
GambleAware has also created tools to help users calculate the time and money spent gambling, served with recommendations in line with the internationally proven Lower Risk Gambling Guidelines. These are expected to become available from early December as part of a soft launch on the GambleAware website.
Dr Ellie Cannon, medical expert and commentator, said: “Gambling harms – or the negative consequences of gambling – are a complex issue that goes far beyond just financial challenges. It can lead to poor mental health, physical health, and relationships break down. They way these issues manifest will vary from person to person, but being aware and recognising the early warning signs of spending increasing amounts of time, money and hiding your gambling can help get people to a better place, sooner.”
Gambling Minister Stuart Andrew said: “Too often we see the devastating impacts of harmful gambling, and our white paper outlines a host of new measures we’re implementing to protect those most at risk. A key element of our plans is the introduction of a statutory levy on gambling companies to raise sufficient, sustainable and trusted funding for research, prevention and treatment of gambling related harm. Stigma is the biggest barrier preventing people from seeking help, and I welcome GambleAware’s vital campaign which is raising awareness of the issue and helping people get the support they need.”
10 Santa’s Reindeers
Push Gaming unwraps festive fun with 10 Santa’s Reindeers and Santa Hopper
Reading Time: 2 minutes
B2B gaming supplier Push Gaming is spreading a double-dose of holiday cheer with the launch of 10 Santa’s Reindeers and Santa Hopper, two seasonal slots packed with excitement, charm, and immersive gameplay.
Leading the festive line-up is the latest Push Actions title, 10 Santa’s Reindeers, arriving in lobbies from 26th November. Inspired by Push’s hit game 10 Swords, this new release retains the popular scatter-pay mechanic while adding a fresh twist with Jackpot Reindeer symbols. These not only act as scatters but also grant instant prizes, offering players even more to aim for on each spin.
The true magic happens in the bonus game, where players unlock additional reel levels as they progress, boosting the chances of landing high-value Reindeer symbols and increasing win potential.
The base game provides the opportunity to enhance the gameplay once the bonus lands, thanks to the Push-Up Mods feature, which allows players to expand the reel set early, increasing their chances and ensuring a more powerful bonus round.
Arriving a week earlier on 19th November, Santa Hopper presents a more whimsical take. Set in a snowy wonderland, this charming slot offers light-hearted fun with the Santa and Jingle Drop features, both designed to keep gameplay unpredictable and engaging.
The latest addition to the Push Originals stable, it flexes its appeal to casual players with vibrant visuals, catchy mechanics, and lively pacing. Its approachable style and festive vibe make it an ideal choice for players looking for light-hearted entertainment with strong seasonal appeal.
George Fil, Director of Product Strategy at Push Gaming, said: “Christmas is always a special time in the slot world, and this year we wanted to offer something for everyone. 10 Santa’s Reindeers is packed with action and surprises, while Santa Hopper brings a more playful, unpredictable energy.
“Both are built to deliver that festive buzz players love, and we’re really excited to see them go live.”
The post Push Gaming unwraps festive fun with 10 Santa’s Reindeers and Santa Hopper appeared first on European Gaming Industry News.
Amie Kadhim Head of Commercial Yaspa
Over a Quarter of Brits Will Ditch Slow Betting Apps: New sports betting survey reveals
Reading Time: 4 minutes
Payment provider to the gambling industry unveils its sports betting sentiment survey, assessing trends in the industry and attitudes towards safer gambling
- Slow tech and delayed payouts is a crucial factor in sports bettors avoiding certain bookmakers
- 58% of bettors cited security and fraud prevention as the most important factors in choosing a bookmaker
- This rises to 70% of e-sports bettors and 62% of football bettors
A new survey on sports betting sentiment has revealed that over a quarter (27%) of Britain’s bettors said slow technology, including deposits and withdrawals, is the main reason they would avoid using a particular bookmaker or their app.
The research, commissioned by payment provider Yaspa, highlights that a seamless and fast user experience is no longer a luxury but a critical factor for customer retention. The findings show this frustration is even more pronounced among younger, active bettors, with 47% of 25-34 year olds and 61% of e-sports bettors citing slow tech as a major deterrent.
Beyond speed, the survey of 2,000 UK adults underscores that security is a paramount concern for consumers. When deciding which bookmaker to use, 58% of bettors and 40% of all Brits cited security and fraud prevention as the most important factors. This demand for trust and safety is a dominant theme among the industry’s most engaged customers, with 62% of football bettors and 70% of e-sports bettors rating security as their top priority, sending a clear message that operators must prioritise robust fraud prevention.
As operators look to address these dual demands for speed and security, the research indicates a strong and growing familiarity with modern payment solutions. Overall, 44% of Britons are familiar with ‘Pay by Bank’, a method that offers fast, direct, and secure account-to-account payments. This awareness rises significantly among active bettors, with 66% of football bettors , 78% of cricket bettors , and 82% of e-sports bettors already familiar with the technology, suggesting a market that is ready to adopt safer and more efficient payment infrastructures.
Key survey findings include:
- Technology is a dealbreaker: Slow technology is a major deterrent for customers. 43% of all bettors, 47% of football bettors, and 61% of e-sports bettors state that slow tech, including payments and payouts, is a primary reason for avoiding a specific bookmaker.
- Security is paramount: Security and fraud prevention are the most important factors for bettors when choosing a bookmaker. This was cited by 62% of football bettors and 70% of e-sports bettors.
- Affordability checks impact behaviour: Only 32% of football bettors and 17% of e-sports bettors would continue to use traditional operators if mandatory affordability checks were introduced, presumably due to adding extra barriers to play with extra, disruptive checks.
- Football and Horse Racing Dominate: Football is the most popular sport to bet on, with 35% of Brits having done so in the last year, followed by horse racing (19%), tennis (9%), and boxing (8%).
- High Bettor Loyalty: The majority of bettors stick to their favourite Spotify ts. 89% of those who bet on football plan to do so again in the next 12 months, and 82% of horse racing bettors intend to do the same.
- The 25-44 Age Group is Key: While the 25-34 demographic is the most active overall , the 35-44 age group also shows strong engagement, with 54% having bet on football and 21% on horse racing.
Over a third (35%) of Brits have placed a bet on football in the last 12 months, making it the most popular sport for betting. Horse racing was the second most popular, with 19% of Brits placing a bet in the last year.
Men are significantly more likely to bet on sports than women. Despite it being the most popular sport for women to bet on, 52% of men bet on football compared to just 18% of women, the survey found. The most active age group for betting is 25-34 year-olds, with 62% having placed a bet on football in the past year.
E-sports has proved to be the fifth most popular sport to bet on in the UK, equal with cricket, golf, and ahead of rugby. Despite its popularity with the younger generation, tennis (21%), horse racing (18%) and boxing (17%) are all more popular with 25-34 year olds.
Around half of Brits placed a bet in the last 12 months (48%) and this increases with younger generations. The survey revealed most Brits aged 18-44 have placed a bet in the last year. In fact, 45% of 18-24s, and just 26% of 25-34s and 33% of 35-44 year olds said they hadn’t placed a bet in that period, suggesting younger generations are more likely to gamble on sport than not.
Amie Kadhim, Head of Commercial, Yaspa, said: “This data clearly shows that football remains the dominant force in the UK sports betting market, but it also reveals a customer base that is increasingly sophisticated and demanding. Today’s bettors expect a seamless, fast, and safe experience, and they are not afraid to abandon operators who fail to provide it.
“The findings reveal that nearly half of football bettors are put off by slow payouts, and anecdotally, this is something we and the industry see constantly on review sites and from customer feedback. With the survey also revealing over 60% of bettors prioritising security, when people bet, they want their money and personal details to be safe. And when they win, they want their money quickly.
This is where innovations like Pay by Bank are crucial. By offering instant and secure account-to-account payments, operators can directly address these key customer concerns, building trust and retaining a greater share of the market.
Open banking technology also allows for additional features to be brought into the payment journey and when blended with machine learning this can be a powerful instrument for both bettors and operators alike. At Yaspa, our Intelligent Payments enable operators to conduct consented checks, such as address and account verification, without adding extra steps for players to navigate, increasing the safety for players and operators without any additional input from the individual.”
The post Over a Quarter of Brits Will Ditch Slow Betting Apps: New sports betting survey reveals appeared first on European Gaming Industry News.
BETBY
BETBY PUBLISHES DATA-DRIVEN REPORT HIGHLIGHTING HOW ITS HYBRID TRADING MODEL DRIVES OPERATOR SUCCESS
Reading Time: < 1 minute
BETBY, the leading supplier of cutting-edge sportsbook solutions, has published a new industry report titled “Trading, Liability & Risk Overview.”
The report explores how BETBY’s hybrid trading framework — combining global feed coverage with in-house control — empowers operators to protect margins, manage volatility, and deliver more flexible, localised betting experiences.
The report highlights:
Hybrid model at scale: 100% of BETBY operators use hybrid trading
Depth and responsiveness: ≈5,000 events traded monthly in-house
Customisation speed: 10-minute delivery from operator request to market going live
Operational reliability: ≈20 million bets processed monthly
Proven resilience: FIFA Club World Cup and US Elections case studies
Download the report to discover how BETBY’s hybrid model is setting a new standard for trading flexibility and performance.
The post BETBY PUBLISHES DATA-DRIVEN REPORT HIGHLIGHTING HOW ITS HYBRID TRADING MODEL DRIVES OPERATOR SUCCESS appeared first on European Gaming Industry News.
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