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Are your CRM tactics World Cup Ready?
With the Qatar World Cup fast approaching we spoke to Thomas Aigner, Head of Business Development at Ibex.Ai about how operators can begin to revolutionise their CRM tactics ahead of the biggest sporting event of the year. Here we explore the opportunities available for operators choosing to modernise their approach to CRM marketing and make use of personalisation and automation developments in this sector.
The World Cup not only represents the biggest sporting event of the year but also provides opportunities for operators to create engaging promotions to retain existing customers. Many players may visit a casino or sportsbook platform infrequently with events such as the highly anticipated World Cup being the perfect opportunity to reintroduce these players to the content, bonuses and promotions available on your platform. Introducing Artificial intelligence can re-activate these players and keep them engaged through the use of machine learning and AI-powered personalisation and automation allowing operators to optimise the CRM process and limit the likelihood of players using competitors’ websites. This also allows operators to begin reaching players using the correct channels, especially important as we enter a period of increased sports betting.
Assuming a great acquisition strategy is already in place, the big differentiator in creating a successful CRM campaign is offering players a fully personalised experience. This means showing the content that resonates with them to engage with their interests and this is what will fundamentally aid in their retention in comparison to a competitor’s campaign. Typically, this is achieved using segmentation and defined target groups, with many customers within a group being targeted using the same campaign. This may provide an illusion of personalisation however at this level of granularity true personalisation through segmentation cannot be achieved. Fundamentally what may work for one player cannot be extrapolated to work for all and with such a popular sporting event taking place, these concerns need to be resolved.
It is presumed that the solution to this problem is creating additional segmentation groups with smaller and smaller groups being created and targeted. However, this becomes unscalable very quickly especially when an operator has multiple brands, trades across jurisdictions, has numerous CRM teams or has seen a recent increase in its player base whether through natural growth, affiliate opportunities or sporting events such as the World Cup. The segmentation currently used again doesn’t resolve the problem of personalisation. To answer this issue of personalisation the ecosystem has already begun modifying the CRM practices that it uses and introduced artificial intelligence and machine learning into the process. AI allows the tracking of players on an individual basis to determine what campaigns they interact with and what engages with them be that the content offered by a casino, a match deposit bonus or a particular game. In contrast to the segmentation approach AI also allows the CRM process to be fully automated with no need for managers to oversee this work or control workflow and no manual scheduling needed to initiate communication. The insights gained from the use of AI will be key to reintroducing customers to your platform to place bets during the World Cup.
Additionally, the World Cup will see operators increasing their spend on CRM to attract existing customers, however, utilizing AI and more specifically Ibex.ai operators can save money in this department. Players that are communicated with via an email marketing campaign will only be triggered if this communication will result in a positive spend for the operator when using Ibex. This negates overspending on customers who may not prove to be profitable and actively encourages the use of a smarter way of budgeting around CRM allowing for additional money to be saved. This process also avoids the ever-present and growing bonus abuse problem with users who seek these loopholes not being targeted by the AI and in turn reduces the costs of campaigns.
The email marketing campaign is also a key part of the CRM calculations used before generating messaging for a prospective customer. Timing and using the correct channel to reach an existing consumer is key for them to engage with the content and this is compounded during a month-long sporting event. Email campaigns, SMS, push notifications and more can be used to reach a customer however the timing of this messaging is also key. If they typically respond to a campaign during the evening marketing focused on an upcoming football match will need to be communicated the night before rather than on the day to encourage interactions throughout the month. Ai considers the timing and most useful channel to use prior to communicating with a player.
It is a guarantee that operators are asking themselves how they will manage their CRM practices during the World Cup and Ibex.Ai are offering a trial period to perspective operators looking to upgrade their services. This requires no initial integration and can deliver all your CRM needs before the first whistle blows on top of the current systems you have in place. We ask you to challenge the status quo and don’t simply reuse the same CRM tactics used for the last world cup to retain customers. As many competitors have begun to take advantage of the automation and personalisation offered through Artificial Intelligence, don’t fall behind. We can provide prospective clients with a trial focused on their churned players to provide insight as to the deliverables of our AI-powered services.
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GR8 Tech is bringing the fight to SBC Lisbon 2025 with a clear mission: Activate the Heavyweight. Building on the momentum of its Heavyweight Club, GR8 Tech will showcase how elite operators turn ambition into measurable results: through mindset, execution, and technology that wins under pressure.
“The Heavyweight Club is built on results, not rhetoric,” said Sergey Ghazaryan, CRO at GR8 Tech. “After launching it with great success, we’re bringing that momentum to SBC Lisbon 2025 too—this time with an even stronger call to action: Activate the Heavyweight. It’s where we’ll show exactly how GR8 Tech turns ambition into championship results. If you’re ready to lead from the front, we’ll be in your corner every step of the way.”
The Heavyweight Club unites leaders who build for performance, not appearances. Inspired by GR8 Tech’s partnership with Ready to Fight and the discipline and focus of Oleksandr Usyk, the Club champions resilience, clarity, and execution. It’s for operators who value outcomes over promises and expect a partner to match that intensity.
Activate the Heavyweight: What’s on Show in Lisbon
GR8 Tech will run hands-on demos across its high-performance stack, engineered for scale, speed, and profitability with geo-specific precision:
● Hyper Turnkey — a complete, end-to-end iGaming solution designed for speed and precision. Featuring a no-code, widget-based frontend for instant UI updates, an AI-powered CRM for deep personalization, and geo-specific presets for fast, fully compliant market entry.
● ULTIM8 Sportsbook iFrame — customizable, fast-to-market sportsbook that adapts to any brand and market. Launch in days, personalize deeply, and keep margins tight with AI-powered features.
● Infinite Casino Aggregation — single-API access to a vast content portfolio with powerful promo tools and analytics for smarter monetization.
The Heavyweight Standard: Results Under Pressure
Here’s what Heavyweight performance looks like in practice:
- Breakeven in under 12 months in Tier-2 and 3 markets with geo-specific presets that launch fast and land right.
- +30% engagement powered by AI that identifies player preferences with 99% accuracy, driving precision personalization at scale.
- Retention built in with advanced gamification: quests, leaderboards, and achievements that turn participation into loyalty.
- 180,000+ in-play events traded monthly on our own tech stack, delivering depth, speed, and control to operators.
- 96% uptime and lightning-fast load times worldwide thanks to our geo-distributed, high-performance architecture.
Don’t just watch the next era of iGaming leadership—step into the ring.
Meet GR8 Tech at booth C350 during SBC Lisbon 2025, September 16–18, and discover how to scale fast, localize smart, and compete where it’s toughest. Heavyweight results start here.
GR8 Tech. Platform for Champions
GR8 Tech is an award-winning provider, delivering high-performance sportsbook and iGaming solutions that empower operators to lead and win in competitive markets. Key elements of GR8 Tech’s comprehensive portfolio include the Hyper Turnkey solution, ULTIM8 Sportsbook iFrame, Infinite Casino Aggregation, and Platform Acceler8 suite, featuring its proprietary affiliate management platform, Aff.Tech.
With a geo-specific approach to solutions, a focus on practical innovations, and an operator-first mindset, GR8 Tech helps its clients achieve measurable results in their target markets quickly and efficiently. Trusted by top operators worldwide, GR8 Tech has over 100 successful cases and earned multiple recognitions, including the title of the Best Sports Betting Provider in CEE by GamingTECH Awards 2025.
The post Activate the Heavyweight Experience with GR8 Tech at SBC Lisbon 2025 appeared first on European Gaming Industry News.
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SBK and The Tenth Man launch fully AI-generated “betting without the bullshit” ad campaign
SBK, the pioneering online sportsbook operator, has teamed up with The Tenth Man, a disruptive creative agency, to launch “Betting without the Bullshit”—a bold, no-nonsense, fully AI-generated 360° campaign ahead of the Premier League season. The campaign marks a category first in sports betting marketing, demonstrating the potential of AI in both creative concept and execution.
At the heart of the campaign is a stripped-back, visually arresting 20-second hero spot that cuts through the clichés, noise, and gimmicks often seen in betting ads. With a clear, confident tone, the ad showcases SBK’s “Best Price” product innovation and best odds promise—no fluff, no distractions.
Conceived, designed, and produced entirely using advanced AI tools by The Tenth Man’s creative team, the campaign is a testament to how AI can accelerate creative timelines while pushing the boundaries of originality and quality.
“At SBK, we’ve always stood for fairness, transparency, and the best odds in the market. ‘Betting without the Bullshit’ says exactly that—no gimmicks, no spin, and a subtle nod to our roots in finance,” said Adam Baylis, Marketing Director at SBK. “Partnering with The Tenth Man on a fully AI-generated campaign allowed us to move quickly, stand out from the crowd, and launch something genuinely different for the new season.”
Ken Robertson, Founder & CEO of The Tenth Man, added:
“We wanted to show what happens when you ditch the overblown nonsense and get to the point—in both message and production. This isn’t AI for the sake of it. It’s AI used to push creative boundaries and get a bold idea into the world faster than the old rules allow.”
The campaign is now live across SBK’s digital and social platforms, with targeted placements timed to coincide with the Premier League’s kick-off, aiming to redefine how sportsbooks connect with modern audiences.
The post SBK and The Tenth Man launch fully AI-generated “betting without the bullshit” ad campaign appeared first on European Gaming Industry News.
Latest News
Million Games Launches Temple X: A New Jungle-Themed Crash Adventure and Follow-Up to Chicken X
Million Games, the innovative game studio known for its bold and player-first creations, has announced the release of Temple X, a brand-new crash-style adventure game and the thrilling sequel to the fan-favorite Chicken X.
Set high above a misty jungle canopy, Temple X invites players to guide fearless adventurer Texas Jones across the perilous Trail of Echoes—a sky-high path of crumbling stones and rising cash rewards. With each step forward, the potential payout grows. The catch? Players can cash out at any time or risk it all for a final challenge: the Wheel of Echoes—a weathered treasure wheel that randomly boosts or reduces the total reward.
Game Features:
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Crash mechanics reimagined with a thrilling jungle adventure setting
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Three trail difficulty levels with rising multipliers: Explorer, Adventurer, and Legend
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Treasure Wheel finale offering random mystery cash outcomes
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96.50% RTP and a maximum win of 10,000x
“With Temple X, we wanted to build on everything players loved about Chicken X — the excitement, the simplicity, the decision-making — but raise the stakes even further,” said Thomas Nimstad, CEO at Million Games. “The addition of the Treasure Wheel was our way of making the ending more engaging and unpredictable. Players who reach it face one last, thrilling decision — spin for a potentially bigger prize or risk losing what they’ve collected. It’s an extra layer of excitement at the end of an already suspenseful game.”
Temple X is now live and available for integration through Million Games’ platform and partner network.
The post Million Games Launches Temple X: A New Jungle-Themed Crash Adventure and Follow-Up to Chicken X appeared first on European Gaming Industry News.
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