Passport Technology, a global leader in innovative payment technology and customer engagement for the gaming industry, announced the installation of its cash access service, check warranty, jackpot dispensing, AML/Title 31 compliance, and cage automation solutions at Lucky Eagle Casino & Hotel (Lucky Eagle), a Chehalis Tribal Enterprise.

“This ‘all-in-one’ technology is in perfect alignment with Lucky Eagle’s mission to provide an exceptional gaming and service experience to every guest every time. Passport’s collaborative approach and growth in Washington state ensure our guests will have access to the best products and services,” JaNessa Bumgarner, CEO of Lucky Eagle, said.

This installation strengthens Passport’s position as a leader in cash access services in the state of Washington and will introduce several cutting-edge payment solutions that enhance the guest experience through faster, more reliable, and more accurate transactions at the kiosk and the cage. Lucky Eagle’s guests will experience Passport’s industry-leading multi-functional CashStream kiosks on the gaming floor. Offering multiple options for cash access, charitable features, and responsible gaming, CashStream combines Passport’s customizable software, advanced hardware, and security to provide guests easy and fast access to cash.

Passport’s LiveCage platform will speed Lucky Eagle guests through cage lines. LiveCage’s intuitive operating system is easy to learn for cashiers and automates the cash dispense process at the cage while minimizing cash variances. Guests fortunate enough to hit a jackpot at Lucky Eagle will get faster access to their winnings through Passport’s Jackpot Pro. LiveCage and Jackpot Pro utilize web-based management and reporting tools to make auditing and system configuration efficient and straightforward for cashiers and managers.

Advertisement

“We are delighted the Chehalis Tribe chose Passport to assist with streamlining operations and delivering world-class service to the Lucky Eagle guests. Passport strives to provide innovative customer-facing payment and back-office solutions that impact both casino guests and team members alike, and we look forward to this new partnership,” Jason King, CRO of Passport, said.