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Compliance Updates

Parliamentary Group Launches Inquiry into Conduct of UK Gambling Commission

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The Parliamentary All Party Betting & Gaming Group has decided that for the year 2021/2022 it shall focus some of its time undertaking an investigation into the competence and effectiveness of the regulator of British gambling, the Gambling Commission.

​The Gambling Commission was widely criticised in a number of reports published in 2020 by the Public Accounts Committee, the National Audit Office and House of Lords Select Committee on the Social and Economic Impact of the Gambling Industry. The appointment of the interim CEO, Andrew Rhodes, came with the express instruction that the organisation needed “rebooting” in the terms of the Secretary of State.

​The Group feels that for much of the industry, the Gambling Commission has suffered many more faults than those identified by the 2020 Reports. There is a demand, amongst many in the industry, for much deeper structural and cultural changes within this organisation.

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​The Group feels that with the current Review of the Gambling Act 2005 being undertaken by DCMS, the forthcoming appointment of a new Chair and CEO, now is an opportune time to review the effectiveness of the regulator.

​“We are very conscious that for many operators and their advisers, they have no real avenue to express their concerns, as the only way to complain about the Gambling Commission is to submit a complaint to the Gambling Commission. We are also conscious that many operators are actually scared of complaining about their regulator as they fear retribution either directly or indirectly,” the Group said.

​The Group, therefore, wishes to provide a platform for the industry and its advisers to provide examples of where the Commission has been found wanting and do so in an anonymous manner.

“We will provide the industry and its advisers with the means to submit their complaints to us, identifying who they are so we can ensure such complaints are from valid organisations, and then anonymise these complaints and present them in a report,” the Group added.

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Compliance Updates

PGCB to Hold Public Hearing on License Renewal of Live! Casino Pittsburgh

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The Pennsylvania Gaming Control Board (Board) will hold a hearing on Wednesday, June 11, 2025 to receive public comment on the renewal of the Category 4 Slot Machine Operator License for Stadium Casino Westmoreland RE LLC, operator of Live! Casino Pittsburgh in Westmoreland County.

The hearing will begin at 10:30 am and be held at the Township of Hempfield Municipal Building, 1132 Woodward Drive, Greensburg, PA 15601.

Citizens, public officials, and community groups can choose to speak or submit written testimony. The hearing is open to the public.

Individuals who wish to provide in-person or written testimony should visit the Board’s website, gamingcontrolboard.pa.gov, and choose the special link in the Regular Board Meetings and Special Meetings section on the homepage for more information and registration. Persons wishing to provide comment will need to register ahead of time. The deadline for registration to speak or submit written testimony is noon on Monday, June 9.

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A listing of all government officials, community groups, and individuals who have registered to speak at this hearing will be posted on the Board’s website beginning the week prior to the hearing and updated daily.

The post PGCB to Hold Public Hearing on License Renewal of Live! Casino Pittsburgh appeared first on Gaming and Gambling Industry in the Americas.

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ACMA Imposes $1 Million Fine on Unibet

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The Australian Communications and Media Authority (ACMA) has imposed a fine of $1,014,120 on Betchoice Corporation Pty Ltd, trading as Unibet, for failing to close the accounts of 954 of its customers who had registered with BetStop – the National Self-Exclusion Register (NSER).

An ACMA investigation found more than 100,000 contraventions by Unibet of the Interactive Gambling Act 2001 (IGA rules) for not closing the accounts of 954 customers as soon as practicable after they had registered on the NSER.

The investigation found that 45 of these customer accounts remained open for 190 days or more, including many who had registered to self-exclude from online and telephone betting on the first day of the NSER. While none of these self-excluded customers were able to place bets during their self-exclusion period, the accounts should have been closed.

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The company also provided wagering services to 45 customers after they ceased to be registered with the NSER, using old accounts that should have been closed. The ACMA found evidence that these customers were able to place thousands of bets through these accounts after their NSER registration ended, including one customer who placed more than 1200 bets on their old account.

Under the IGA rules, once an individual registers with the NSER, wagering service providers must close that person’s account as soon as practicable, with additional contraventions for each day the account remains open. If the person’s self-exclusion ends and they choose to place bets again, they must be required to open a new account rather than being allowed to log into their old account.

ACMA member and gambling lead Carolyn Lidgerwood said this was a significant lapse in Unibet’s NSER compliance processes.

“Our investigation found very serious breaches by Unibet over a sustained period of time,” Ms Lidgerwood said.

“Taking in some cases 190 days to close accounts is clearly unacceptable and does not reflect the decisions made by Unibet customers to seek support to help them not gamble.

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“The NSER rules are also there to ensure that people are making a clear and deliberate choice to recommence gambling. That is not the case if they can simply access old accounts.

“We recognise that no bets were made from these Unibet accounts or marketing sent while customers were self-excluded. However, this outcome puts the industry on notice that they must comply with the rules or face potential financial penalties and other actions available to the ACMA under the IGA,” she said.

In addition to the first financial penalty imposed by the ACMA for breaches of NSER rules, the ACMA has accepted a 2-year court-enforceable undertaking from Unibet. The undertaking commits Unibet to a comprehensive independent review of its compliance systems and processes and the implementation of recommended improvements.

Unibet has also voluntarily undertaken to issue refunds to affected customers who were able to access accounts that should have been closed. The ACMA considers these important commitments from Unibet, directed at ensuring future compliance.

The post ACMA Imposes $1 Million Fine on Unibet appeared first on European Gaming Industry News.

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Compliance Updates

Danish Gambling Authority Publishes Guidance on Prevention and Combat of Match-fixing

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The Danish Gambling Authority has published a guidance on preventing and combating match-fixing. The guidance is aimed at licence holders and other relevant stakeholders and addresses the obligations imposed on licence holders by the Executive Order on the prevention and combating of match-fixing, which enters into force on 1 July 2025.

The guidance has been sent for consultation with licence holders and the Spillebranchen (Danish Online Gambling Association).

The Executive Order on prevention and combating match-fixing is part of the implementation of the political agreement “Agreement on a new framework for the gambling market #2: Charity lotteries and strengthened control”.

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The guidance is available in Danish and English.

At the same time, the Danish Gambling Authority publishes a guidance on the duty of notification in the Executive Order on preventing and combating match-fixing. In addition to providing guidance on the notification obligation, the guidance also instructs the licence holder on how to notify and what documentation must be attached. The guidance will soon be available in English.

The post Danish Gambling Authority Publishes Guidance on Prevention and Combat of Match-fixing appeared first on European Gaming Industry News.

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