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Team Vitality announces SAP Technology Integration to Accelerate International Development
SAP France is pleased to announce that it will support leading global esports organisation Team Vitality in its digital transformation as it uses SAP solutions to accelerate its international development. SAP solutions are used across sports to increase team performance in football, basketball, and tennis.
Team Vitality will use three key SAP solutions to effectively manage its growth and support the financial management of its activities. Using the three SAP solutions enables Team Vitality to optimise all its processes including monitoring of contracts, improved data management, automation of tasks, and better knowledge of the company’s financial flows. In the long term, Team Vitality will push the use of SAP solutions even further, to impact all the company’s branches, and support it in its international growth.
Being a data analytics and innovation partner of professional sports organizations like the WTA, NBA, Team Liquid, and FC Bayern, SAP is intensifying the scope of its ERP offering in esports. In addition to player performance management, SAP also seeks to engage fans with its innovative technologies. By integrating financial management and marketing engagement tools, SAP strengthens the competitiveness of esports teams by accelerating their digital transformation. And why not, tomorrow, continue along the path of the “Digital Athlete”?
Team Vitality will leverage a series of SAP solutions including:
- SAP Business By Design®, a cloud-based ERP for optimising finance, purchases, and inventory management.
- SAP Cloud Platform®, an integration and extension platform for simplifying exchanges with the company’s ecosystem.
- SAP Analytics Cloud®, an augmented and multi-source analytics solution for optimising and accelerating decision-making.
“We operate more than one business model at a time: we make retail sales via our website, we develop marketing contracts with different brands and we also generate content. It was, therefore, necessary to have several tools grouped together in a single, easy-to-access interface to be able to manage all these activities,” says Sonia Manueco, CFO at Team Vitality.
“Thanks to SAP, we have all the components we need to go even further: we want to continue improving our operations by automating all of our legal, quality, and logistics processes. The long-term objective is also to use all the data we retrieve from our platforms, such as Twitch and Twitter, to be able to make the connection between interactions with our fans and purchases on our webshop,” concludes Franck Boniface, COO at Team Vitality.
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Best Payment Solution
Yaspa wins Best Payment Solution at SBC Awards Europe 2026
Fintech’s open-banking-based Intelligent Payments pitch focuses on Pay by Bank deposits plus real-time affordability and AML checks.
Yaspa has been named Best Payment Solution at the SBC Awards Europe 2026, held at Xara Lodge in Malta. The company said it won for its Intelligent Payments product, which combines real-time Pay by Bank transactions with AI-driven customer insights and verification.
According to Yaspa, Intelligent Payments is built on open banking infrastructure and uses consented access to real-time player financial data. The company said this enables operators to assess affordability, AML risk and financial vulnerability in under 10 seconds, before funds enter play, while keeping the process “document-free” for most users.
Yaspa CEO James Neville said: “We’re delighted to be recognised as Best Payment Solution at the SBC Awards Europe. This award is particularly meaningful because it reflects the shift we’re seeing across the industry – where payments are no longer just transactional, but a critical point for compliance, insight and player protection.
“By embedding real-time intelligence directly into the deposit flow, we’re helping operators meet evolving regulatory expectations while also delivering a faster, smoother experience for players.”
The company positioned its approach as an alternative to traditional verification, using a single consented bank connection to produce a financial profile that includes income patterns, cash flow volatility and indicators such as overdraft usage. Yaspa also cited structured user testing showing conversion rates of 74% versus around 15% for document-based KYC flows.
Yaspa said its risk intelligence is supported by research with the Behavioural Insights Team, analysing 733 consented open banking datasets to identify markers of gambling harm such as multi-operator activity and clustered deposits, which it said are embedded into its decisioning engine. The company said it is live with UKGC-licensed operators and expanding across Europe.
The post Yaspa wins Best Payment Solution at SBC Awards Europe 2026 appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
AI
Tugi Tark whitepaper puts AI iGaming support at €0.15 per ticket
Tugi Tark has released a 2026 whitepaper, The economics of AI-powered iGaming customer support, arguing that AI changes the unit economics of player support and can reduce costs compared with human-led operations.
The report cites “verified pricing” of EUR 0.15 per AI-handled ticket. It compares that with fully loaded employer costs for human support in Romania and Bulgaria of EUR 1.73 to EUR 1.88 per ticket. At a “realistic” 70% AI containment rate, the whitepaper claims a blended cost of about EUR 0.67 per ticket, which it describes as roughly a 64% reduction versus a human-only baseline of EUR 1.88.
Tugi Tark says its analysis draws on Eurostat 2024 labour cost data, published research on AI chatbot benchmarks, independent iGaming player behaviour research, and operational data from its own deployments. The company estimates operators can achieve a 55% to 75% reduction in total support expenditure, and argues AI can absorb volume spikes—such as during major sporting events—without additional hiring or training lag.
Harpo Lilja, founder and CEO of TUgi Tark, said: “In 2026, the ‘wait-and-see’ approach to AI is costing operators millions in unnecessary overhead. We aren’t just talking about chatbots; we’re talking about a fundamental shift in the unit economics of player retention.”
The whitepaper also frames customer support as a retention lever, stating that payment issues account for 52% of ticket volume and that slower response times drive churn. It claims a 0.5 percentage point churn reduction could retain an additional 500 players per month for a mid-sized operator, translating to €200,000 in annual revenue based on an assumed €400 Player Lifetime Value. Tugi Tark also claims AI agents average ~7 seconds for first response versus ~60 seconds for human agents, and outlines use cases across Responsible Gambling escalation, KYC/AML workflows, and GDPR-aligned data sovereignty.
The post Tugi Tark whitepaper puts AI iGaming support at €0.15 per ticket appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
Gambling
Who Actually Gambles Online in Poland
Talk to ten people in Warsaw about online gambling and you’ll get ten different reactions. Some shrug it off as a niche hobby. Others swear half their friends bet on football every weekend. The truth, as always, sits somewhere in between — and the data tells a more interesting story than either crowd assumes.
Poland’s online gambling market has grown into one of the most peculiar in Europe. It runs on a state monopoly for casino games, a private licensing system for sports betting, and a stubborn grey market that refuses to disappear. So who is actually placing the bets?
A Market of 20 Million Potential Players
Roughly 20 million Poles take part in some form of gaming entertainment, including both real-money gambling and free-to-play games. That’s a huge slice of a country with just over 38 million people.
The gender split across the broader gaming audience is more even than most assume — roughly 53% male and 47% female. But once you zoom in on real-money online casino and sportsbook play, the picture skews heavily male, particularly in the 25-to-44 age bracket.
The Polish iGaming sector, including casino, sports betting, and lottery, was valued at around PLN 12 billion in 2025, with the casino games segment projected to grow at a compound annual rate of roughly 7% through 2029.
The Core Demographic
Polish researchers have studied online gambling habits for years, and the consistent finding is that e-gambling skews younger than offline gambling. A peer-reviewed study published in the International Journal of Environmental Research and Public Health identified gender, age, city size, education, and income as significant predictors of online gambling involvement — with men, younger people, and lower-income groups overrepresented.
Mobile is the dominant device. Across Europe, mobile is projected to handle about 58% of online gambling revenue, climbing toward 67% by 2029, according to data from the European Gaming and Betting Association. Poland sits firmly inside that trend.
What Polish Players Actually Play
Lotteries top the list, followed closely by sports betting and, more recently, e-sports and virtual sports wagering. Sports betting is the heartbeat of the legal private market. Around nine private operators currently hold licenses to offer online sports betting, and football dominates the wagering volume.
Online casino is a different story. There is exactly one legal online casino in the country: Total Casino, operated by the state-owned Totalizator Sportowy. Everything else falls into either the offshore grey market or outright illegal territory.
Why Players Look Beyond the Domestic Market
Despite the state monopoly on casino games, Polish players have never stopped exploring alternatives — and many of those alternatives are perfectly legal casino operators licensed elsewhere in the European Union. Under EU principles of free movement of services, Polish-speaking players regularly research casinos licensed in Malta, Estonia, and other EU jurisdictions that hold valid European gambling licenses.
According to the Ministry of Finance, the share of online activity outside the Polish licensing system dropped from 79.7% in 2016 to 29.1% in 2023, with the decline continuing into 2024. Even so, demand for information about EU-licensed alternatives remains strong, and resources like Kasynoonline reflect that interest among Polish-speaking audiences researching their online casino options across the European market.
The reasons players look at EU-licensed platforms haven’t changed much over the years: a wider variety of games, better return-to-player rates, more competitive bonus offers, and the simple fact that Total Casino is one operator in a single-provider domestic market. Players licensed and regulated in Malta, for example, fall under the Malta Gaming Authority — one of the most established gambling regulators in Europe.
Why Poles Gamble Online
Motivations vary by vertical. For sports betting, around 52% of Polish bettors cite the desire to win money as their primary driver — a higher financial-motivation share than in many Western European markets. Online casino players cite different reasons: convenience, game variety, and privacy. With only around 50 land-based casinos in the entire country, online is the only realistic option for many Poles outside major cities.
Not all engagement is healthy. A representative survey of 2,000 Polish adults found that 26.8% of e-gamblers showed signs consistent with problem gambling under the BBGS scale — significantly higher than among gamblers generally.
Age Trends
Globally, the 18-to-24 age group is the fastest-growing online gambling demographic. Poland mirrors that trend. Younger players are more comfortable with offshore platforms, more likely to use crypto deposits, and far more likely to bet on e-sports.
That said, the most lucrative cohort remains the 25-to-44 segment. These players have disposable income, established habits, and tend to wager larger amounts. They’re also more likely to juggle multiple platforms — a legal sports betting account for football, perhaps, alongside an offshore site for slots.
Regulation and the Road Ahead
The market is governed by the Gambling Act of 19 November 2009. Sports betting operators face a 12% turnover tax— one of the highest in Europe — which critics argue is the single biggest factor pushing players offshore. There’s an active discussion about shifting to a gross gaming revenue (GGR) model that would align Poland with most of the EU.
For broader context, Gaming Americas has covered the patchwork of online gambling regulations across Europe and the very different approaches taken by Germany, France, and the UK.
What This Means
Poland presents a familiar paradox: enormous untapped demand sitting next to a regulatory framework that doesn’t quite let the market breathe. The country has the players, the digital infrastructure, and the disposable income. What it doesn’t yet have is a competitive licensing system for online casino games.
The core picture is clear: this is a market dominated by men aged 25 to 44, played mostly on smartphones, motivated heavily by money, and shaped at every turn by a regulatory system still catching up with its players.
The post Who Actually Gambles Online in Poland appeared first on Americas iGaming & Sports Betting News.
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