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House of Lords Questions UK Gambling Commission

Published

6 years ago

February 14, 2020

A House of Lords select committee has questioned the members of the UK Gambling Commission (UKGC) during a hearing researching “the social and economic impact” on the country.

The hearing put Neil McArthur, the chief executive of the UKGC, and Bill Moyes, the agency’s chairman, on the hot seat. The two were asked about specific details on how the gambling industry was being run and how the regulatory agency has been involved in regulating the gambling industry within the country.

Committee leader Lord Garde of Yarmouth began the questioning, asking questions about the 2005 Gambling Act. The committee leader wanted to know if the law now sufficiently serves its purpose, especially in light of how the gambling industry has grown within the UK.

Moyes agreed that the Gambling Act may be antiquated and has deficiencies, but stated that the legislation still meets its core objectives and that it will “remain broadly relevant in making sure that gambling is safe and fair, vulnerable people are protected and at stopping crime getting a hold on gambling.”

McArthur pointed out that the agency is focused on maintaining consistency in how it operates and regulates the gambling industry. He frequently pointed to “constant touchpoints,” specific markers that he believes are necessary to prevent harm related to the gambling industry, as well as in stopping crime while ensuring that gambling is conducted in a safe and legal manner.

During the appearance, McArthur continually touched on the point of consistency, addressing the need to “balance the consumer choice of an industry in which 24 million people gamble in the U.K., against the fact that gambling harm is a problem for a significant number of people, 340,000 according to our latest statistics with a further 5 million marked as vulnerable.”

The committee focused on questions related to media skepticism of how the UKGC has been governing the industry. They highlighted specific instances of gambling problems and how the committee has been criticised for being much more “reactive rather than pro-active” in their actions.

“The Strategy has been a much tougher approach to compliance and enforcement. This was deliberate at changing the behavior of operators since we had seen too many instances of failures being repeated,” McArthur said.

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Alona Shevtsova

Sends CEO Alona Shevtsova moderates Global Gaming Expansion panel in Riyadh

Published

2 hours ago

June 25, 2026

Wladimir P.

sends-ceo-alona-shevtsova-moderates-global-gaming-expansion-panel-in-riyadh

Alona Shevtsova, CEO of Sends, will moderate a panel at The Blockchain show on 29^th June, bringing together experts from entertainment, location-based gaming, and content localisation to examine what it takes to build sustainable gaming ecosystems across emerging markets.

The panel, titled “Global Gaming Expansion: Lessons from Untapped Markets,” will structure its discussion across four themes: the growth dynamics reshaping emerging gaming markets; the role of localisation in creating experiences that genuinely connect with new audiences; the infrastructure and communities needed to build gaming ecosystems beyond the game itself; and the lessons and opportunities that will define successful expansion in the years ahead.

Alona Shevtsova plans to frame the discussion around the central challenge for companies looking to expand globally: entering a new market requires far more than bringing an existing product to a new audience. Understanding local cultures, building communities, adapting experiences, and creating ecosystems that allow gaming to grow sustainably are all as important as the product itself.

Alona Shevtsova, CEO of Sends, said:

“The future growth of gaming will come not only from new technologies, but from understanding people — their cultures, communities, and the experiences they want to be part of. Successful expansion will belong to those who can combine global ambition with local understanding.”

The first segment will examine why regions including the Middle East, Africa, and South Asia are becoming increasingly significant for developers, operators, and investors — driven by young audiences, accelerating digital adoption, and new entertainment models creating substantial growth potential. Panellists will explore how consumer preferences differ across markets and what trends among younger audiences are shaping the future of gaming and entertainment.

The third segment will broaden the lens beyond the game itself, exploring the role of location-based entertainment, gaming centres, esports, and experiential destinations in attracting new audiences and building long-term communities. Panellists plan to address how entertainment ecosystems — spanning physical venues, events, and community infrastructure — accelerate gaming adoption in markets where the category is still establishing itself.

Earlier this month, Alona Shevtsova was shortlisted for the 2026 Great British Entrepreneur Awards in the Established Business of the Year category. Her team is also preparing for the Fintech Connect conference in London later this year. Sends will be a leading sponsor of this event.

*Sends is a trade name of SMARTFLOW PAYMENTS LIMITED, registered in England and Wales (Company No.11070048). For more information, visit sends.co .

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