Interviews
Q&A w/ Timothy Hill, Senior Project Manager at Betsson Group, on how an operator prepares for the World Cup
How does a tier-one operator such as Betsson prepare for a big betting event such as the World Cup?
The World Cup is a huge event for football and also for Betsson. A major sporting (and betting) event such as this touches nearly every department within the company from analytics to IT via marketing, facilities and commercial. Each of these departments must be in sync and we go to great lengths to constantly align so that we are fully prepared for when the first game kicks off. From infrastructure to promotions, everything has to have been tested so that we can be confident that our platform and systems can handle the significant increase in new players and bet volumes that we expect during such tournaments.
To make sure this is the case, we have been preparing since the start of the year. We have teams allocated specifically to this tournament’s activity and they have been laser-focused on making sure that we are ready for the biggest betting event of the year. Of course, we have to be ready for this major event, while also delivering the same superior player experience across all our brands and verticals in the build-up to the tournament and throughout. It’s a massive undertaking that requires strong internal communication and the ability to track teams and activities at all times.
What are the biggest challenges you face? How are these challenges overcome?
The incredibly high level of competition in each of our markets is probably the biggest challenge we face. Betsson is not the only operator looking to take advantage of the huge potential this tournament has to offer, so we have to ensure that we are the best across all areas from sportsbook promotions to payments. It’s all well and good being able to attract new players, but once they are active with our brands, we have to make sure they receive the best possible experience; doing this in multiple global markets is a significant challenge, to say the least. The surge in active players and bet volumes is another challenge, and operators must stress-test their platforms and systems to ensure they can handle the huge increase in activity. Finally, for tier-one operators such as Betsson, it’s important to make sure this tournament does not distract from our regular business. This requires a lot of multi-tasking within teams.
What has been the biggest lesson learned from previous tournaments?
Start preparing early and keep the momentum going. We’ve actually had more time to prepare this year since it is taking place in the autumn/winter, and this has really helped make sure that we’re 100% ready and firing on all cylinders. Any major sport tournament is such a big branding and acquisition opportunity that operators should give it the time and resources it needs and that’s why we’ve been working on our proposition for nearly a year now.
Does your approach to the World Cup change for each brand? How does it change from market to market?
In terms of the sports promotions we are running, we have a big global offer available in all markets and then local offers specific to each jurisdiction. We give our local teams the freedom and flexibility to tailor their marketing plans and campaigns as they know their audiences better than anyone else. In corporate, we see it as our responsibility to give them the resources, tools and support they need to do this.
Player acquisition is a key focus for many operators. What approach are you taking?
Bonuses and promotions are very important for player acquisition during sporting tournaments. Our flagship, The Betsson Million, is available in most of Betsson Groups core markets. Each player is credited with €1 Million in cash and can use the money to predict the outcome of 20 football match questions. An example of such question may be “Will there be more than 2.5 goals in the Qatar vs Ecuador match”. The player can invest the full million in ‘Yes’ or ‘No’ or split the money 70/30 or 50/50 or however they chose. Whatever money remains after the match has been played is taken to the second question. The cash the player has left after 20 questions is theirs to keep without any wagering restrictions or requirements. All players get unlimited chances to win €1M, and the game is available 365 days per year. But this is just one aspect of player acquisition and to successfully onboard new players at scale, operators must provide a seamless user experience from the moment they arrive at the brand. This includes sign-up, KYC, payments, markets and odds, customer support and more.
It’s not just about acquiring players, either. Retention is hugely important, especially considering the bonuses some rival brands are offering to tempt players to their books. At Betsson, we’re looking to super-charge retention with a range of initiatives including football-themed slot games, incentives for trying casino and live gaming and in some market, we are also even offering a Football True or False online contest where players try to answer their way to a share of €1,500. In short, we want to welcome new players looking to bet on the upcoming exciting matches and then show them the incredible entertainment and betting experience they can enjoy across our brands.
Are big bonuses the only way to stand out from rival brands? If not, how else do you look to differentiate and drive player sign-ups?
Bonuses are a huge part of how brands look to differentiate in markets where they are allowed, but they are not the only way. At Betsson, we want players to know that we offer a huge range of betting experiences and options and cross-selling sports bettors to casino and live casino tables is a big focus of ours. To do this, we are running the football theme across our sportsbooks and casinos and have lots of special promotions, themed slots and dedicated live casino environments to help achieve this.
Just how important is retention during big betting events like the World Cup? Is it more challenging with so many bonuses flying around? How do you ensure players remain loyal?
As touched on already, retention is mission-critical for Betsson during sporting events and beyond. Due to the high costs of acquisition, it’s important for operators to retain players and mitigate churn as much as possible for as long as possible. That’s why the quality of the player experience offered once they have signed up is vital. When it comes to ensuring that players remain loyal, we do this via on-going promotions, the availability of markets and value of odds, a lobby stocked with a wide range of slots, casino and live dealer content, localised payment options and the best customer support in the business. The full package, if you like.
What does a successful World Cup look like for Betsson?
We want to see an influx of new players sign up to our brands, and for this to be a driver of higher bet volumes and turnover. Of course, it’s important to retain these players and we hope to see a positive response to our promotions and campaigns. The fourth quarter is often a strong one for gambling companies, and this huge event has a good chances of becoming the biggest sports event ever for Betsson!
How do you ensure that players acquired during the tournament continue to wager with your brands after the final whistle is blown?
It comes down to the retention tactics mentioned earlier. That this tournament is also taking place in the middle of regular football and sports seasons across the globe will also help with retention. In the UK, for example, Boxing Day is just a couple of weeks after the World Cup climax and is one of the biggest betting days in the English Premier League. So long as we can keep players engaged during the Christmas period, I think we will be able to drive loyalty for a long time to come.
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Adam Miles Director of Sales DEGEN Studios
Why the Slot Market Needs to Move Beyond the ‘Safe Middle’
Check out our latest Q&A w/ Adam Miles, Director of Sales, DEGEN Studios
You’ve joined DEGEN as Director of Sales at a key moment for the studio. What drew you to the role?
DEGEN has a very defined identity. It’s not trying to sit in the safe middle of the market, and it’s not trying to be everything to everyone. The games are high-volatility, identity-led and built with a specific player in mind. That makes the commercial proposition much stronger.
In a saturated industry, differentiation isn’t optional. Operators don’t need more generic content. They need studios that understand their audience and can deliver something with character and intent. DEGEN already had that direction, which made the opportunity compelling.
DEGEN positions itself as bold and disruptive. Does that make the sales conversation easier or more challenging?
It makes it clearer. When you have a defined identity, you’re not trying to convince every operator. You’re engaging with those who understand the value of differentiated content and who have player segments that respond to high-volatility, high-impact experiences.
Safe content will always have a place. But there is a significant audience looking for something more intense, more distinctive. Our job commercially is to ensure DEGEN’s portfolio is positioned where it will resonate most.
Transparency around who you are simplifies the conversation, shifting the focus from volume to value.
What are your immediate priorities in the role?
First, strengthening global distribution in a targeted way. It’s not about placing the portfolio everywhere. It’s about aligning with operators and aggregators who understand our positioning and can give the games the right context in their lobbies.
Second, deepening partnerships. We want operators to see DEGEN as a studio with a defined role in their content mix, particularly for high-volatility segments.
Internally, it’s also about feedback. Sales shouldn’t operate in isolation. Performance data, operator insight and market trends need to feed back into roadmap discussions. That loop between commercial and creative teams is essential if you want consistent growth.
DEGEN recently launched the DEGEN Powered initiative. How does that fit into your commercial strategy?
DEGEN Powered expands the conversation beyond individual releases. By partnering with studios like Spin Lab, who share a similar philosophy around player-first, identity-led design, we’re building a broader ecosystem.
It’s not a funding model or a traditional publishing structure; it is a strategic alignment. The studios maintain independence, but the DEGEN Powered banner signals shared values and a commitment to high-impact gameplay.
Commercially, that adds depth. It shows consistency in approach and reinforces the idea that this isn’t a one-off tone, it’s a growing segment of the market.
In such a competitive market, what gives DEGEN a genuine edge?
Most studios will aim for the broadest possible appeal, for DEGEN it’s about audience focus and being intentional. The portfolio is built around clearly defined player behaviours, particularly those who engage with higher volatility and stronger thematic identity.
When you understand who the game is for, your commercial message becomes sharper. Instead of promising universal appeal, you can demonstrate defined appeal backed by performance logic.
Operators are increasingly data-driven. They segment their player bases carefully. When a studio understands that segmentation and builds accordingly, the commercial discussion becomes more credible.
As your role develops, what does success look like for you?
Success is about expanding the brand sustainably. That means entering key markets with the right partners, strengthening our global footprint and ensuring the portfolio performs consistently across different territories.
It’s also about reputation. I want DEGEN to be recognised not just as a creative studio with attitude, but as a reliable commercial partner. A studio that delivers differentiated content and backs it with structured, strategic growth.
If operators associate DEGEN with bold, high-volatility experiences that perform for specific segments, and they trust us to support that with strong partnerships and execution, then we’re on the right path.
Ultimately for me, the role is about scaling the commercial side of the business while protecting what makes DEGEN different.
The post Why the Slot Market Needs to Move Beyond the ‘Safe Middle’ appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
Alberto Ruiz-Ocaña Senior Business Development Manager at GLI
Compliance by Design: How Built-In Regulation Accelerates Game Launches
Interview with Alberto Ruiz-Ocaña, Senior Business Development Manager at GLI
Ahead of HIPTHER Prague Summit 2026, we speak with Alberto Ruiz-Ocaña, Senior Business Development Manager at Gaming Laboratories International (GLI®), to explore how embedding compliance directly into the game development lifecycle can dramatically accelerate market entry in today’s increasingly regulated gaming landscape.
Alberto, you will be speaking on the Markets, Expansion & Forward Outlook panel at the Compliance Stage. From your vantage point, how is the role of “compliance by design” evolving as operators and suppliers scale across an increasing number of regulated markets?
Previously, gaming operators and suppliers focused primarily on designing products to meet market demand, and although this remains a vital focus point, when expanding into multiple regulated markets they face challenges dedicating significant time and resources to adapt these products to meet requirements of each individual jurisdiction.
Today, leading operators and suppliers are integrating compliance into the product lifecycle from the beginning. Compliance is no longer treated as a final checkbox, but as a core design principle that shapes workflows and feature decisions. This approach allows teams to scale faster across regulated markets, reduce rework, and empower teams to build games that are both innovative and regulation-ready.
From your experience working with operators and suppliers globally, what are the most common compliance gaps that still delay launches in regulated markets?
In my experience, the most common delays around launches are due to difficulty in understanding the technical requirements defined by the regulators, which can vary directly and in ways that are more nuanced in each jurisdiction. By consulting and engaging with our compliance specialists upfront, it allows teams to clearly define all technical and regulatory prerequisites before applying changes to products. This proactive approach avoids rework and reduces uncertainty, enabling teams to launch faster.
GLI is widely recognized for its pre-compliance and certification services. How does early engagement with testing partners change the speed and efficiency of market entry for new products?
Early engagement with a testing partner is a key accelerator for successful market entry, especially when planning to launch across multiple markets. When GLI is involved at the very beginning, visibility into technical constraints, certification requirements, and market specific expectations are provided. This full life-cycle compliance approach allows operators and suppliers to build strong, scalable platforms, while clearly separating the elements that must be adapted for each jurisdiction.
As regulated markets continue to multiply, how should development teams balance innovation speed with the growing complexity of jurisdiction-specific technical standards?
Consult with GLI early and often. There are more opportunities than ever before, and that is exciting for suppliers. With that also comes the need to be mindful of regulations which can also evolve quickly. Because of our global network, GLI can provide the most up-to-date information available so that suppliers can build their innovative products with compliance in mind right from the beginning of their development process.
Many emerging jurisdictions are introducing new regulatory frameworks. What practical steps should suppliers take today to future-proof their products against evolving compliance requirements?
After testing and certification, it is equally important for suppliers and operators to stay closely connected with GLI. Ongoing collaboration ensures that teams remain informed about regulatory updates, emerging requirements, and market-specific changes before they become obstacles.
Another practical step is to design products using well-established GLI Standard Series as the framework. These industry standards reflect global best practices and provide technical guidelines that suppliers can use during development, helping them align with many regulatory expectations from the start.
When suppliers build their platforms around these widely recognized standards, they create a strong and compliant foundation that already aligns with the majority of regulatory principles. From there, adapting to specific jurisdictional requirements becomes significantly easier and more efficient.
Beyond technical approval, how does strong compliance strategy contribute to long-term commercial success, trust with regulators, and smoother global expansion?
Having a strong compliance strategy is essential to suppliers of all sizes, and utilizing the global GLI network of technical and compliance experts is the best tool in anyone’s toolbox. One of the most meaningful outcomes we hear from clients who tap into our expertise is that, after completing certification, their product is stronger from a quality and reliability perspective. Doing things properly shows trust and quality, which is one of the keys to success.
GLI is the Grand Quality & Compliance Sponsor at HIPTHER Prague Summit 2026. What key conversations are you looking forward to having with operators and suppliers during the event, and where do you see the biggest compliance challenges — and opportunities — emerging next?
I am excited to hear what the other panelists will share, but also very interested in the questions from the public, as we need to know the different points of view of all shareholders in the gaming sector. My main goal is to meet new people and support with our knowledge on any projects they will have moving forward.
The post Compliance by Design: How Built-In Regulation Accelerates Game Launches appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
Evoplay
Seasonal Campaigns and Tournaments: Q&A w/ Olga Pronak Head of Key Account Management at Evoplay
How are seasonal campaigns and tournament-based mechanics changing the way players engage with slots compared to traditional gameplay?
Right now, we see that tournament mechanics and seasonal campaigns increase player engagement by introducing additional layers of success and rewards. However, we cannot say this with complete certainty yet, as we need more time to observe long-term patterns. Sometimes players simply do not have time to join short promotions, as they are busy with their daily lives. At the same time, running shorter campaigns of around three months gives players multiple chances to compete while maintaining high engagement throughout the promotion.
What makes limited-time events and promotional layers so effective in driving retention and repeat play?
By now, the gaming industry is very familiar with tournaments and, more recently, prize drops. However, in today’s environment, where people are used to receiving new information in short 30-second videos every day, it can become boring for a player to see and play the same things everywhere, even though they enjoy tournaments. A greater number of promotional layers gives players a sense of novelty and fresh engagement.
We saw this in practice with our Big Adventures campaign, which ran in phases featuring Tournaments, Prize Drops, and Wheel of Fortune rather than a single promo. Prize draws were held every three months, offering high-value rewards such as iPhones, alongside in-game rewards and additional chances to win through Tournaments, Prize Drops, and Wheel of Fortune. This mix maintained player activity, built anticipation, and generated extra engagement as players approached the final grand prize, a trip for two to the Maldives. The key value of this approach is that it expands the pool of potential winners, giving more players real opportunities to succeed and stay motivated.
How do competitive elements like leaderboards and rewards reshape player motivation and interaction?
I believe this principle is well known, as it is used everywhere now – in marketing, education, and sports. However, in Tournaments, Prize Drops, or Wheel of Fortune, it may differ slightly, as we see different motivations shaping player interaction and engagement. In Tournaments, we show players their current position and how many additional points they need to earn to reach a prize or move to a higher tier. In Prize Drops or Wheel of Fortune, we show that other players have already won prizes, demonstrating that the rewards are real and that everyone has the same opportunity to win. People like to be part of exclusive groups.
Do you see seasonal ecosystems becoming a standard expectation for slot audiences in the years ahead?
It’s hard to say whether this will remain the standard over the coming years, as the entertainment industry is evolving rapidly, including in iGaming, where innovations driven by AI and other emerging technologies are advancing. We also enjoy experimenting with new tools and implementing bold ideas, including exploring ways to engage players in fresh and unexpected ways. But at least for the next year, I believe this will be one of the most popular approaches.
The post Seasonal Campaigns and Tournaments: Q&A w/ Olga Pronak Head of Key Account Management at Evoplay appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
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