Interviews
Exclusive Q&A with Joakim Renman, CCO at Scout Gaming
Is DFS the perfect alternative for sports fans who reside in jurisdictions where sports betting is still unregulated? How much of a crossover is there between sports betting and DFS fans?
Fantasy sports is an integral part of the modern sports fan and the crossover is near perfect. Our data shows that sportsbooks that offer DFS can see a significant increase in the time customers spend on site, the money they spend and the trust they have with the brand. Of course, this works both ways so for operators limited to DFS at present they have the potential to unlock powerful cross-selling opportunities once they are permitted to offer sports betting.
For us it does not matter whether the market is regulated or not. The Scout Gaming platform is modular so can be adapted to any market and in particular any regulatory requirements that have to be met. We want as many operators as possible to leverage the potential of daily fantasy sports so we have built our products and services to be customizable in a short space of time and with very little effort.
DFS has been growing in popularity around the world continually over the past few years. What aspects of this vertical cause it to be so appealing to the new generation of players entering the market?
I think it has a lot to do with the complexity of daily fantasy sports when compared with sports betting. Players are far more invested when creating their teams than they are when simply betting on the outcome of a football match. DFS offers additional layers of engagement, it is a more sophisticated product and poses a greater challenge.
It also helps players to connect with the sport on a deeper level. It creates an emotional attachment that carries over to the DFS products they are playing and the brand they are playing with. Ultimately, DFS players see the game differently to a sports bettor and this in turn enhances their joy of betting and gambling.
The social aspect of DFS is also a big draw for players. Sports betting can be solitary but with DFS there is a huge community of like-minded players. There is a lot of content created around DFS and people like to talk tactics and strategies and share performance stats on social media. Of course, DFS is a community-driven game at heart as it requires high levels of liquidity to offer the best player experience.
Some industry commentators believe that being able to continually offer the customer something new and different is a core aspect of player engagement. How important is innovation to Scout Gaming and what are some of the most exciting innovations available in the market? What does the next level of DFS look like?
Innovation is key and that is why sportsbook operators are looking to add daily fantasy sports to their offerings. Sports betting has remained fairly stagnant for a number of years now; players are offered the same odds, markets and bet types. To take their propositions to the next level, operators need to add more variety and DFS provides this.
Here at Scout Gaming we are incredibly focussed on developing new features. Our international real money network liquidity solution for paid DFS has put us miles ahead of any competitor trying to break into the market.
Add to this our bet recommendation engine, Betflex, unique playing features like Pursuit, Late Swap, Safety Net, Bet-on-my-Team, Player Performance Odds, Player Sportsbook, Player Matchups and you can see why we are at the cutting edge of the fantasy vertical.
That we’ve done all of this on Web Components, a new technology from Google that looks set to become the standard in the gaming space, means we can maintain a fast pace of development to remain ahead of our rivals.
This really is a new universe where the sky is not even the limit.
New innovations such as the Scout Gaming Fantasy Player Odds Markets are a great way to further integrate two different audiences. Is DFS the perfect complement to sportsbook products and how big Is the cross-selling opportunity?
According to our internal data and analysis from one year of numbers from a client success story, typical sportsbook players who are exposed to Scout Gaming’s fantasy products have 22% more active days, 14% more turnover and 7% higher GGR on the partner’s sportsbook.
The effect on sportsbook performance from heavy fantasy sports users is even more drastic. This leads to 35% more active days, 45% more turnover and a 20% increase in GGR on the sportsbook.
In addition, iGaming partners see an extra 3.9 active days per user per month. Finally, 54% of users in full seasonal games are retained for 9+ months, greatly reducing customer churn.
This proves that DFS is a perfect complement to sports betting since it offers sportsbooks vital product differentiation while substantially increasing GGR and improving user active days and turnover.
The esports sector has experienced unprecedented growth recently and offers great growth opportunities for potential market entrants. How can verticals like DFS help operators successfully tap into these online communities and keep them engaged?
Regular sports do not have communities in the same way that esports and DFS do. Esports in particular is consumed online and via channels such as Twitch and Youtube where community engagement is encouraged and celebrated. Because esports is consumed in an online world, players are far more connected to the game being played and to related products.
The same applies to DFS; it is community driven and players have a much deeper engagement with the sports, teams and players they are “betting” on. By offering DFS, traditional sportsbook operators can tap into these communities and, given the cross-sell potential mentioned above, unlock tremendous growth as a result.
DFS products have seen great success in key regions such as North America, Australia and is still yet to fulfil its full potential across Europe. What regions do you see offering the best growth opportunities in this sector and what can we do as an industry to push DFS to the next level?
DFS is forecasted to represent somewhere in the range of 2.2%-3.2% of the entire European real money wagering market. With a total market size of €24.7bn, this represents a total addressable DFS market of €550m-€700m, much of which is still largely untapped. With the US market having already surpassed the $500m mark and growing at a steady pace, we definitely see Europe as a significant market and one that will grow at a much faster pace and with less competition.
How did the lack of live sports affect the DFS market last year? What can DFS operators do to better protect themselves from these instances in the future?
The key is to not focus too much on a single sport or set of leagues and instead offer enjoyable experiences that span literally any sport, league and with multiple ways to play.
We were able to face the challenges of the pandemic by having all of our technology, IP and knowledge in-house; this allowed us to immediately cater for whichever sport or league was available at any given time. Whether eSports, Taiwanese Basketball or even minor local leagues, we were able to make sure that the music never stopped playing for our operator partners.
Scout Gaming reported a 54% revenue increase for Q1 of 2021. What do you think has been the key driver of this growth and how can these levels be maintained going forward?
There are several factors behind the growth we recorded in Q1. We are constantly improving our product which in turn allows us to gain even more traction with existing and new operator partners. As our liquidity network is shared between all of our partners, the more operators we add the more attractive our product becomes to new customers.
This is because we can offer bigger prizes and also invest in the development of new games, betting types, markets and so on.
In terms of continued growth, we are set to go live with several new partners including two tier 1 operators, both first of its scale and size. Our sportsbook has also seen a significant increase in traction of late and we’ll be “completing” the offering with the addition of key features such as Live Betting, Bet-Builder, Cash-Out and of course a few Easter Eggs spawned from the intersection of fantasy and sports betting. There is incredible momentum behind the business right now and I am excited for the rest of the year.
Powered by WPeMatico
Katya Machuganova, Gaming Product and Partnership Manager at Silverback Gaming, lifts the lid on the studio’s first crash title and explains why it will hit the market as a social game before being rolled out in the real money format
Silverback’s first crash game is set to hit the market shortly. What more can you tell us about the game ahead of its launch?
We are super excited to launch our first crash game, but the details are a closely guarded secret for now. What I can say is that the design concept is in place, the gameplay has been set, and we are now working on the creative assets. Then it’s just a case of bringing all the elements together. But this being Silverback, it’s not going to be a standard crash game – we are adding plenty of unique twists to take the anticipation and thrills to the next level. We are on track to send the game to Gaming Laboratories International for testing toward the end of March with go-live scheduled for April. The initial roll-out will be in the simulated gaming format with real money to follow.
How will you ensure your crash game stands out in what is an increasingly competitive market?
Players love crash games because of the control they have over the outcome of the game round. They get to choose when to cash out, with experienced players often having their own strategies for deciding the optimal moment to hit the button. It’s this active participation that really gets pulses racing so with our crash game, we are going to be giving players even more control. Crash games generally appeal to players looking to take big risks in return for big rewards, so players will also be able to toggle the risk level to match their preferences. This degree of personalisation and control is simply not offered by the current crash games in the market.
Why did you decide to launch your crash game in the social/simulated gaming format before real-money?
Demand for our simulated gaming content is at an all-time high with many of our partners looking to tap into the huge opportunity the market presents – last year, social gaming was estimated to be worth $12.77bn and is set to hit £23.05bn by 2032. As a provider of both simulated gaming and real money content, it’s our responsibility to provide our partners with the content they need, when they need it. Crash is also perfectly suited to the simulated gaming format – because players can’t win real money, they like to place big bets (with virtual currency) so they can experience the thrill of big wins. This is exactly what crash provides. Of course, we’ll be releasing our crash game in real-money shortly after its debut as a social title.
Has the game been developed for players in a specific market or are you going global with it?
Silverback Gaming is mostly focused on the North American market, although our games are certified in jurisdictions like Malta and Italy. Given our exposure to the US and Canada, we ensure that our games meet player preferences in these markets although they still hit the mark with players in the other jurisdictions where they are offered. The crash format is super initiative and easy to understand, which means crash games can be deployed in most markets, from North America to Europe, Asia and Africa, and very quickly rise to the top of the charts.
Do studios need to have a crash game in their portfolio?
We think so. Studios need to provide the content operators – and their players – are seeking and we are increasingly seeing this demand shift towards non-traditional content. At Silverback, we want to provide our partners with a broad range of content across different formats, and that’s why our portfolio covers slots, table games and now crash, and in both social and real-money formats. Pushing into new formats is also great fun for our designers, sound engineers and developers, and we give them the freedom and flexibility to push the boundaries as that’s how we can ultimately bring new and exciting experiences to players.
What makes crash such an interesting space for studios to move into?
Because the format is relatively new there is huge scope for studios to really play around with it. From themes to mechanics and even elements like control and risk, we are only just scratching the surface of the crash format. If you were to compare crash to slots, we are in the classic phase right now with the video slots phase still to come. This is why we will see an innovation race play out in the crash vertical, with studios looking to be the first to bring something new to the table that then sets the standard for others to follow.
How can operators get the most out of crash games?
It’s still very early days for the crash format so operators do need to educate players as to how these games work and why they are such fun to play. Thought needs to be given to lobby positioning, too. To encourage players to try to crash for the first time, offering a free bets offer works well or letting them play a social version if the game is available in this format. This is part of the reason why we have developed and launched our first crash title in the simulated gaming format.
The post What happens when the worlds of crash and social collide appeared first on Gaming and Gambling Industry in the Americas.
Adam Wilson, CEO at Splash Tech, looks at how operators can best utilise free-to-play (FTP) solutions to drive engagement with their customers.
It is often said that one of the main attractions of sport is the anticipation of the event, even more so than the event itself. How much do FTP games for sportsbooks tap into the buzz around sporting events for fans?
As we saw recently with all the attention paid to Super Bowl in the run-up to the game, people were heavily invested to the extent that even the half-time show became the subject of countless articles in the media and commentary on social channels. Naturally, predicting outcomes for teams and players is a major focus for sports fans worldwide and that is where free-to-play (FTP) games come in for sportsbooks by tapping into the sense of excitement. Combining the lure of free rewards and often big cash prizes with the promise of compelling sporting action definitely creates a perfect storm for marketeers. At Splash Tech, we have the technology and product to create tangible results on the back of pre-game noise, be it in the United States or anywhere else in the world, across all sports.
In terms of technology, across UI/UX, data and other areas, what refinements have you seen that have had a big impact in the way end users interact with FTP games?
Over the years, the FTP vertical has certainly become sophisticated in terms of how slick and engaging games and products are when presented to the end user. The effectiveness of a modern FTP strategy rests on how segmentation is carried out. It is all about rewarding the right user at the right time with the right prize and this is the secret to success.
If we look at dynamic segmentation, player experiences can be tailored to their progress within an operator’s ecosystem. New customers encounter more compelling offers, incentivising initial deposits, while established players experience gamified reward systems, promoting and recognising continued engagement. All incentives are personalised based on player lifetime value, delivering appropriate rewards to each user instantly. By offering players pertinent, timely, and enjoyable games, providers of promotional solutions can significantly boost operator revenue.
You recently struck a deal with Wildz Sports to roll out a series of Daily Predictor and Pick 6 games across a wide range of sports. How do you plan to keep these games fresh and interesting?
Localisation is very important when working with multi-regional partners. You can have the same game types running, but the content has to be tailored to user and regional preferences. With the Wildz Sports deal, we are rolling out game experiences across football, ice hockey, cricket, rugby and all US sports. Naturally, you wouldn’t expect a huge take-up for a cricket-based experience in the United States, but operators have found that it’s a sport that is extremely popular with bettors in other geographies. As such, FTP can play a major role in acquisition and retention in countries and regions that love the sport.
Finally, what is the future direction of FTP games? How can they evolve to become even more seamless and attractive as both acquisition and retention tools?
FTP can and should start at the top of the funnel and follow a user all the way through their journey with a sportsbook or casino. With the data we now have at our disposal, we can trigger real-time game experiences tailored to user preferences, optimised to enhance their loyalty with a brand. Given the diverse preferences of players, a one-size-fits-all approach simply won’t cut it in what is an extremely competitive market. Highly targeted and relevant engagement is crucial for capturing and retaining player attention and neglecting the tools that enable this can be a costly mistake.
The post Splash Tech: How operators can tap into the hype appeared first on European Gaming Industry News.
How does the Atlaslive Platform leverage AI to enhance responsible gaming and player protection as a leading B2B iGaming tech provider?
At Atlaslive, we see AI as a game-changer in responsible gaming, offering smarter, data-driven solutions to protect players while empowering operators. Our platform integrates machine learning tools that continuously analyze player activity, detect early signs of risky behavior, and provide personalized interventions—all while maintaining a seamless gaming experience. The goal is to equip operators with proactive tools that support player well-being without unnecessary friction.
Looking ahead, we’re diving deeper into AI’s potential, exploring more advanced profiling techniques to refine risk assessments and deliver interventions that feel intuitive and effective. The responsible gaming landscape is evolving rapidly, and we’re committed to staying ahead, ensuring our solutions meet market demands and regulatory expectations.
AI is also revolutionizing compliance by automating key processes like KYC verification, real-time player monitoring, and reporting. This not only saves operators time but also strengthens regulatory adherence without adding operational complexity. As AI technology continues to advance, it’s clear that its role in responsible gaming will only grow, creating a safer, more responsible, and ultimately fairer gaming ecosystem where both operators and players benefit.
What AI-driven technologies does the Atlaslive Platform use to detect potentially harmful player behaviors?
The Atlaslive Platform uses real-time behavioral analytics powered by AI to detect patterns that may indicate risky player activity. Our system continuously monitors key behavioral signals, such as sudden increases in deposit frequency or unusually long gaming sessions, helping operators identify potential concerns before they escalate.
We leverage advanced machine learning models to refine these detections, ensuring accuracy and minimizing false positives. However, we also prioritize usability—our AI-driven insights are designed to be clear and actionable, allowing operators to intervene at the right time with minimal disruption. It’s about striking the right balance between cutting-edge technology and practical, real-world solutions that enhance player protection.
What are the opportunities and challenges for suppliers and operators when integrating AI into responsible gaming, player engagement, and operational efficiency?
AI presents significant opportunities for both B2B tech providers and operators in iGaming. On the player engagement side, AI-driven personalization is a game-changer. By analyzing real-time player behavior, AI can recommend games, promotions, or responsible gaming interventions tailored to individual habits. Research shows that AI-powered alerts can be highly effective—over 50% of high-risk players who received targeted warnings adjusted their gambling behavior the same day, with 54% continuing to play more responsibly a week later. This level of personalization not only supports safer gaming but also fosters stronger player loyalty by making interactions more relevant and meaningful.
From an operational perspective, AI enhances efficiency across multiple areas. It automates KYC processes, detects fraud, and streamlines resource allocation. Machine learning models can also identify risk patterns—such as sudden spikes in deposits or extended play sessions—and trigger timely interventions, helping operators act proactively rather than reactively.
However, these benefits come with challenges. Transparency remains a key concern, as players increasingly want clarity on how AI-driven decisions impact them. Studies indicate that over 80% of people have concerns about AI transparency, according to research by Jobin et al. Additionally, navigating evolving regulations, such as the EU’s AI Act, requires operators to ensure their AI tools meet strict standards for fairness, privacy, and accuracy.
Ultimately, while AI is reshaping responsible gaming and operational efficiency, success depends on balancing innovation with compliance and building trust with players. The real challenge lies in leveraging AI’s potential while ensuring ethical, transparent, and player-friendly implementation.
What ethical considerations should iGaming operators keep in mind when implementing AI for responsible gaming?
When it comes to using AI for responsible gaming, operators need to understand that it’s about supporting players, not controlling them. Transparency is very important here, and players should know how AI is being used and feel confident that it’s there to help, not to invade their privacy or manipulate their behavior.
It’s also important to keep the human element in mind. While AI can handle a lot of the heavy lifting, like spotting risky patterns or automating interventions, as I mentioned before, operators should make sure there’s still room for empathy and personalized support when it’s needed. AI should complement human oversight, not replace it entirely.
Another consideration is fairness. AI systems need to be designed and monitored to avoid any unintended biases or outcomes that might negatively impact certain groups. I think it is more about creating tools that genuinely protect players while building trust and a sense of fairness in the gaming environment.
How do you see AI shaping the future at Atlaslive, not just in responsible gaming but across your entire iGaming platform?
AI is set to play an even bigger role at Atlaslive, enhancing multiple aspects of our platform beyond responsible gaming. One of the most exciting areas is real-time odds optimization — AI’s ability to process vast amounts of data instantly allows us to adjust odds dynamically based on live events. This makes betting faster, smarter, and more responsive, ensuring that operators can offer the most competitive and accurate odds at any moment.
Another major focus is automated customer care. AI-powered support systems can efficiently handle player queries, from setting limits to finding specific games or resolving account issues. By streamlining these interactions, AI ensures that customer service is not only faster but also more personalized, creating a smoother user experience.
We’re also exploring AI-driven content personalization. By analyzing player preferences and behavioral patterns, AI can recommend games, bonuses, and features that feel uniquely tailored to each user. This level of customization keeps engagement high and makes every interaction on the platform more relevant and immersive.
Ultimately, AI is helping us refine and elevate every part of the iGaming experience, from betting mechanics to customer engagement and operational efficiency. As technology continues to evolve, its role in optimizing both player satisfaction and operator performance will only grow.
About Atlaslive
Atlaslive, formerly known as Atlas-IAC, underwent a rebranding campaign in May 2024. It is a B2B software development company that specializes in creating a multifunctional and automated platform to optimize the workflow of sports betting and casino operators. Key components of the Atlaslive Platform include Sportsbook, Casino, Risk Management and Anti-Fraud Tools, CRM, Bonus Engine, Business Analytics, Payment Systems, and Retail Module. Follow the company on LinkedIn to stay updated with the latest news in iGaming technology.
The post The Future of Responsible Gaming: AI’s Role in Player Protection – Atlaslive’s View appeared first on European Gaming Industry News.
-
Betty6 days agoWyzia Renews Canadian Partnership With Betty
-
Compliance Updates6 days ago
Texas Lottery Moves to Ban Lottery Courier Services
-
BCLC5 days agoBCLC Reminds Public to be Cautious of Illegal Online Casino Scams
-
Betsson5 days ago
Betsson Obtains Local Gaming Licence in Brazil
-
André Baldavira6 days ago
GingaBet Becomes New Master Sponsor of Ponte Preta
-
Aposta 15 days ago
scoreconnect boosts Brazilian presence with Aposta 1 deal
-
Compliance Updates5 days ago
Colombian Lottery Operators Get Permission to Use Random Number Generators
-
Alexia Smilovic Rønde Chief Regulatory Officer at Relax Gaming5 days ago
Relax Gaming continues Latin American expansion entering Brazil and Peru
