Interviews
Do Responsible Gaming Policies Go Far Enough? An Insider’s Perspective
Exclusive Q&A with GoodLuckMate CEO and Founder Nerijus Grenda
With responsible gaming ever at the forefront of discussions around gambling and with all eyes on the UK as it conducts its once-in-a-generation review of its gambling laws, there could be big changes coming to the industry as a whole.
GoodLuckMate CEO and Founder Nerijus Grenda makes the case for the iGaming industry going even further in its efforts to protect vulnerable players. And he believes that technology holds the key to removing cases of human error that can lead to costly lawsuits and fines.
European Gaming catches up with Grenda to explore how the industry might adapt over the coming years, whether that’s via changes to the law or by mutually beneficial cooperation.
First off, how has the industry changed its stance on responsible gaming? Do you feel that things are heading in the right direction?
I must say that responsible gaming has made great strides over the last decade or so. There is far more awareness about the issues on the part of the industry, the staff working within it, and the players themselves. All this can only be regarded as a good thing. Nowadays, many players around the world have access to free online tests for gambling addiction, tools to limit playing time, deposit amounts, and overall losses, and there is the opportunity to self-exclude from gambling altogether. Add to this the fact that it’s much easier to get help from free professional help via a wealth of links and advice articles and you can see that we’ve come a very long way.
From my experience of working within the industry for many years, I can also see how staff training programs have benefitted all parts of organizations, especially when it comes to spotting the negative behavioral patterns exhibited by some gambling addicts. And this training is usually extended to all parts of the business, from the C-level staff to the customer support teams that act as the first line of defense against gambling addiction. So, yes, I can honestly say that things have been and are continuing to move in the right direction. But now it’s time to go even further!
Do you think more can be done by online casinos and sports betting sites to protect vulnerable players? Can technology play a major role in this?
Absolutely yes to both questions. Without a doubt, there is always more the industry can do to help vulnerable players before problems get out of hand. And in addition to the training I mentioned above, technology has to play the leading role in tackling the problem. From some of the cases I have read about players suing online casinos, it seems like there is either not enough technology being used to detect issues in the first place or that these processes are being overridden by staff wanting to keep a player on the hook. For example, there should be no way that source of funds checks aren’t carried out as soon as a player crosses a certain threshold for depositing and/or losing significant amounts – with no exceptions. Somewhere in the chain, some of these things are being missed or ignored and that really needs to change.
Another way in which technology should be employed is in spotting sudden changes in betting behavior. I have no doubt that some companies are already doing this, but it should become the default across the entire industry. For example, if a player suddenly goes from betting a couple of hundred per month to thousands, there should be technological mechanisms for flagging the behavior and for an additional source of funds check to be carried out. By doing this, any potential gambling addiction cases or illegal sources of money are nipped in the bud. The same goes for employing technology to help staff spot fake IDs and other supporting documents in the case of underage players, for example. There are many ways in which technology can help us.
Will the UK Review of the Gambling Act 2005 shake up the wider industry? What changes do you see being on the cards once it has concluded?
While I am not based in the United Kingdom, I have been keeping a close eye on the reports coming out and the rather negative media attention being focused on the once-in-a-generation review – as I’m sure many others within the industry are doing. From what I’ve been reading lately, I think there will be further restrictions on the advertising of gambling products on TV, particularly at times when there are a lot of teenagers and young adults watching. For example, I believe that the ban on all gambling advertising before the 9 PM watershed might extend to all major sporting events where young adults are watching. Additionally, I’ve seen a lot of concern being expressed about the Premier League’s reliance on gambling companies as commercial partners. So, it might be the case that teams will soon need to change their shirt sponsors, too.
There is also intense media scrutiny on FOBTs (fixed odds betting terminals, otherwise known as slots). Because of this, betting limits have been put in place and I expect that some of these same ideas for limiting player losses to make the leap over to online slots, too. And another related area I see mentioned in media reports is the practice of cross-selling from one gambling product to another. With the UK being a huge market for sports betting, there is a natural tendency within the industry to move these players from relatively low-profit sports betting over to the far more profitable game types such as slots. However, there could be recommendations to limit cross-selling. Alternatively, players may need to have a separate account for each game type – hence making it more difficult for online casinos to convince players to make the switch.
Do you feel that media attention on cases involving gambling addicts negatively affects the entire industry? And do these cases shape public opinion?
One hundred percent! Major cases are usually reported fairly high up in the news running order simply because the numbers make for an interesting read. People have a natural tendency to find out how a single person was able to not only bet but also lose hundreds of thousands, or even millions in some cases. And the way pretty much all of these cases are reported casts a negative shadow over the entire gaming industry. Almost invariably, we are made to see the online casino in question as the bad guy (and their statements are usually reserved for the very end of the article), with much of the focus being on how the source of funds checks were not carried out properly, or how the player was targeted with numerous offers and enticements over a sustained period of time, for example. All of this undoubtedly shapes public opinion negatively.
Finally, is there enough will within the casino industry to continue to push responsible gaming, or is the profit motive always going to supersede player protection?
While profit is and always will be the main motive behind choosing to set up and run an online casino or sportsbook site, I think a little more focus on responsible gaming would help avoid very costly lawsuits and/or fines later down the line. Furthermore, even if these costs can easily be factored in as a necessary part of the business, the negative press attention that comes along with these cases simply isn’t justifiable in the long run. By getting things right in the first place, there’s more opportunity to build a respectable brand that will endure for many years to come – and with that comes long-term profit, of course. I also think that if the industry works as a whole, shares data on any potential loopholes they’ve spotted, and continues to focus on responsible gaming as an entirely positive aspect of the gambling industry, then everyone wins.
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Hybrid Live Casino: Where table trust meets slot‑style engagement
As the lines between gaming verticals continue to blur, operators are rethinking how live casino content earns player attention and time on site. A new category, Hybrid Live Casino, is emerging at this intersection, blending the trust and clarity of presenter‑led table games with the spectacle, progression, and feature‑driven energy traditionally associated with RNG mechanics.
One of the clearest expressions of this shift can be seen in ENJOY Gaming’s newest release Energy Roulette, which maintains the familiar cadence of classic roulette while introducing multi‑stage engagement moments, including a feature-rich, slot-style hold and win bonus round, that feel native to the live environment rather than added on.
ENJOY Gaming’s Director of Account Management, Dimokratis Papadimos, discusses the evolution of player behaviour, the commercial opportunity behind Hybrid Live formats, and what it takes for suppliers to design experiences that feel cohesive rather than gimmick‑driven.
How has player behaviour evolved in recent years, particularly in terms of crossover between slots and live casino?
Player behaviour has become far more fluid. Historically, players tended to stay within a single vertical, but that distinction is fading. Today’s player is less concerned with product categories and more focused on the quality of the experience, including the entertainment value, volatility, and engagement. What we’re seeing is a growing overlap between slot and live audiences. Slot players are increasingly exploring live environments, but they bring their expectations with them. They’re looking for feature-driven gameplay, bigger moments, and a sense of progression. At the same time, live players are becoming more open to formats that introduce additional layers of excitement beyond the traditional table experience. This convergence is creating a new type of player who expects the best elements of both worlds, rather than choosing between them.
Slots and live casino have traditionally been treated as distinct verticals. Why do you believe those boundaries are becoming less relevant today?
The distinction was largely shaped by technology and distribution. Slots were built around individual, fast-paced sessions with strong mechanics, while live casino focused on authenticity, trust, and social interaction. But those technical limitations no longer apply in the same way. Streaming quality, UI design, and game engines have evolved to the point where you can begin to blend these experiences seamlessly. More importantly, player expectations have shifted. Players don’t think in terms of “slots” or “live” – they think in terms of entertainment. If a product delivers engagement, transparency, and excitement, the underlying category becomes secondary. As a result, the traditional boundaries are no longer a constraint; they’re an opportunity.
How would you define Hybrid Live, and what makes it more than just adding features to a traditional live game?
Hybrid Live is not about layering mechanics on top of an existing product – it’s about designing a new experience from the ground up that integrates the strengths of both verticals. At its core, Hybrid Live combines three elements: the trust and presence of a live host, the structural clarity of a table game, and the engagement mechanics typically associated with slots. The key is balance. If the feature feels disconnected from the live experience, it loses credibility. If it’s too subtle, it doesn’t add value. A true hybrid is cohesive. The mechanics, pacing, and presentation are all aligned so that the experience feels natural rather than engineered. That’s what differentiates it from simple feature add-ons.
Hold & Win has been a cornerstone mechanic within slots. What are the key challenges and opportunities when adapting a mechanic like this into a presenter-led live format?
Hold & Win has proven to be highly effective within slot games by creating anticipation and a sense of progression, but translating that to a live environment requires careful design. The biggest challenge is preserving the integrity of the live experience. Players need to feel that the game remains transparent and presenter-led, rather than dominated by a feature that could feel detached or overly complex. Timing is also critical. In slots, everything is immediate. In live, pacing must work both for the player triggering the feature and the wider audience watching. The opportunity, however, is significant. When adapted correctly, Hold & Win introduces a multi-stage win journey into live casino – a concept that has traditionally been missing. It transforms a single outcome into an event, building tension and engagement over time. This is where formats like Energy Roulette demonstrate the potential: the base game remains familiar, but the moment of a win becomes more immersive and dynamic.
From an operator perspective, what commercial advantages can hybrid live formats offer in terms of engagement, cross-sell, and differentiation?
Hybrid formats open up several commercial advantages. First, they naturally support cross-sell by appealing to both slot and live audiences within a single product. This reduces friction for players who may be hesitant to switch verticals. Second, they tend to drive deeper engagement. Feature-based gameplay introduces longer session times and more memorable moments, which can positively impact retention. Finally, there is a clear differentiation benefit. The live casino space is highly competitive, and many products follow similar structures. Hybrid Live allows operators to offer something distinctive without moving away from trusted formats like roulette or blackjack. It’s not about replacing existing products – it’s about expanding the portfolio with experiences that stand out.
Do you see Hybrid Live as a short-term innovation cycle, or part of a longer-term evolution in how live casino is designed and consumed? Where does ENJOY see this category developing over the next few years?
This is part of a longer-term structural evolution rather than a short-term trend. The convergence across verticals is driven by player expectations, which will continue to evolve. Looking ahead, we expect Hybrid Live to become a defined category in its own right, with more sophisticated mechanics, stronger visual identity, and deeper levels of interactivity. The challenge for developers will be maintaining simplicity and accessibility while introducing richer experiences. At ENJOY, the focus is on building formats that feel intuitive, scalable, and commercially viable for operators. The goal is not to innovate for the sake of it, but to create products that genuinely reflect how players want to engage with live casino today. Energy Roulette is an early example of that direction, but the broader ambition is to continue exploring how proven mechanics can be reimagined in a live context in a way that feels both authentic and forward-looking.
A strong example of this principle in practice is ENJOY Gaming’s Energy Roulette, which was designed from the outset as a unified hybrid experience rather than a standard table game with bolt-on features. Its live-presented flow remains structurally identical to classic roulette, yet the game introduces organically integrated moments — including a multi-phase Hold & Win bonus round — that elevate the emotional rhythm of play without disrupting familiarity. This illustrates how hybrid mechanics can enhance the genre while still preserving the trust, presence, and clarity that define live casino experiences.
Energy Roulette highlights how this adaptation can succeed when executed thoughtfully. The transition into the Hold & Win feature is triggered within the natural cadence of roulette play, creating a shared event that both the triggering player and the wider audience can follow in real time. The feature maintains the core appeal of Hold & Win — incremental progression, escalating anticipation, and clear win visibility — while remaining fully anchored in a presenter-led environment. This demonstrates how a mechanic traditionally associated with RNG slots can be reimagined in a way that feels live-native rather than imported.
The post Hybrid Live Casino: Where table trust meets slot‑style engagement appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
Conferences
Building Beyond Trends: Tom Horn Gaming on What Really Drives Slot Success
“The studios that last are those willing to experiment and try new things, while staying grounded in their core principles. It’s easy to follow trends, but what really matters is understanding players, trusting your instincts, and consistently delivering quality.”
As the iGaming industry continues to evolve, the pressure to innovate has never been greater. True success, however, goes beyond simply following the latest trends.
Ahead of the HIPTHER Prague Summit, where Tom Horn Gaming will take the stage as Grand Sponsor, our CEO, Ondrej Lapides, shares his perspective on what it really takes to build games that stand the test of time.
In this exclusive interview with Hipther, we explore how Tom Horn Gaming approaches product development, from balancing innovation with familiarity to designing games that resonate across diverse player segments and markets. The conversation also touches on the growing importance of player-centric design, long-term engagement, and the industry shifts shaping slot development in 2026 and beyond.
As Central and Eastern Europe gain increasing relevance in the global iGaming landscape, the Prague Summit provides a timely platform to exchange ideas, share insights, and look ahead at what’s next for the industry.
Tom Horn Gaming has been in the industry long enough to see trends come and go. From your perspective, what really separates studios that stand the test of time from those that simply chase what’s popular?
In my view, longevity in this industry comes down to balance and a genuine belief in what you do. The studios that last are those willing to experiment and try new things, while staying grounded in their core principles. It’s easy to follow trends, but what really matters is understanding players, trusting your instincts, and consistently delivering quality. When you combine creativity with discipline and a long-term mindset, you create products that resonate well beyond the latest industry buzz.
Your portfolio balances recognisable slot formats with proprietary mechanics like QuickX
. How do you decide when to innovate and when to refine what already works?
It’s always a mix of data, experience, and intuition. Innovation is important, but it should never come at the expense of clarity or player enjoyment. Sometimes the right move is to take something that already works and refine it further. At other times, the market clearly shows that players are ready for something new. Finding that balance is partly analytical and partly instinctive, built over time through a deep understanding of how players engage with games.
Your games often combine modern mechanics with very recognisable slot DNA. Why do you think familiarity still plays such a strong role in player engagement today?
Player expectations vary a lot across markets and segments. Some players prefer classic slot gameplay that feels instantly familiar, while others are looking for something more experimental. Our role is to cater to both by offering a diverse portfolio. Familiarity makes games accessible and comfortable, while modern mechanics bring fresh excitement and new layers of engagement.
Player attention spans are getting shorter, yet expectations around engagement and excitement keep rising. How do you approach game design to make titles instantly accessible without sacrificing depth?
It really comes down to putting more thought and effort into the design process. We dedicate significant resources to balancing gameplay so the core experience is easy to understand from the first spin, while sustaining engagement over time. Achieving that balance requires close collaboration among designers, mathematicians, and product teams to make sure the experience feels both intuitive and rewarding.
Looking at your recent releases, there’s a clear focus on replayability rather than one-off novelty. How important is long-term player value when developing new games?
Long-term engagement is very important, but again, it’s about balance. Not every game is built with the same objective in mind. Some are designed to deliver quick excitement, while others aim for longer sessions. A strong portfolio needs both. The key is making sure each game delivers real value and keeps players coming back.
From your perspective as a slot supplier, which innovations do you believe will genuinely shape slot development in 2026 and beyond, and which current trends are unlikely to last?
We’re already seeing a growing demand for more layered gameplay and richer feature sets, and I expect that to continue. Players are looking for more dynamic experiences rather than purely static mechanics. At the same time, fast-paced formats like crash games have gained strong traction and are influencing expectations around immediacy and interaction. That said, not every trend will last. In the end, the games that succeed will be those that combine innovation with strong fundamentals and a clear understanding of player preferences across different markets.
Your recent partnerships significantly extend distribution across Europe and Latin America while reinforcing compliance-focused delivery. How can aggregation partnerships contribute to sustainable scaling across different regulated markets?
Scaling across regulated markets requires the right partnerships and strong technical foundations. For this to work properly, the technical integration needs to be robust, seamless, and fully aligned with regulatory requirements. When that connection is well implemented and continuously optimised, it allows content to reach operators quickly while maintaining the reliability and compliance that these markets demand.
As Grand Stage Sponsor of the HIPTHER Prague Summit, what message or mindset would you like operators, partners, and industry leaders to take away from your presence at the event?
Events like the Prague Summit are particularly valuable because they put a spotlight on Central and Eastern Europe, a region that is playing an increasingly important role in the global iGaming landscape but doesn’t always get the same attention as larger markets.
For us, the real value lies in knowledge exchange. It’s an opportunity to discuss the latest developments, share insights from real operations, and compare experiences across different jurisdictions. Bringing these perspectives together helps the industry learn from one another and take away practical insights that can support future growth and innovation.
The post Building Beyond Trends: Tom Horn Gaming on What Really Drives Slot Success appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
Affiliate Succes
How WinSpirit Builds Sustainable Growth Through Player-Centric Innovation
Interview with Kateryna Rybka, Affiliate Team Lead
Ahead of HIPTHER Prague Summit 2026, we speak with Kateryna Rybka, Affiliate Team Lead representing WinSpirit Casino, one of the fastest-growing brands in the global iGaming ecosystem. WinSpirit is a General Sponsor of the HIPTHER Prague Summit 2026, boasting a portfolio now exceeding 17,000 games. Kateryna shares insights into WinSpirit’s product vision, marketing approach, and the role responsible gaming plays in building sustainable growth.
Kateryna, WinSpirit positions itself as a fast-growing brand built on player-centric technology. From your perspective, what are the key pillars currently driving the brand’s momentum in today’s competitive iGaming landscape?
The core difference is that WinSpirit doesn’t treat players as traffic — we treat them as people. Most operators optimize around bonuses and acquisition. We optimize around behavior. What keeps a user engaged beyond the first deposit? What makes them return because the experience is compelling, not just because there’s a promo? That’s our focus.
Speed is critical. Hypothesis-driven experimentation happens weekly, not quarterly. Product, marketing, and affiliates work in tight loops, and if something isn’t working, we adjust fast. We prioritize LTV over volume — affiliate partnerships are strategic, not transactional. We work with partners who value engaged players, not one-time depositors.
Responsibility is non-negotiable. Responsible gaming isn’t compliance for us — it’s a product principle. Session reminders, deposit limits, reality checks are core features, because if our audience burns out or loses trust, no bonus will bring them back. That balance — innovation with measured execution — is what drives our momentum. We’re building something sustainable.
With a portfolio of more than 17,000 games, content depth is clearly a major strength. How does WinSpirit ensure that scale translates into meaningful player engagement rather than just catalogue size?
Scale without curation is just noise. We don’t treat our portfolio as a static catalogue — we treat it as a personalized experience. Our UX adapts based on player behavior through intelligent filtering and recommendations. If someone gravitates toward high-volatility slots or live tables, the experience reflects that. We use data to understand which games retain players beyond the first session and optimize accordingly.
Provider partnerships give us an edge here. We work with top studios to secure exclusive conditions, early access, and unique variants — so our users get something they can’t find everywhere else. Genre diversity also supports retention. Players evolve, and a deep portfolio lets us keep them engaged as preferences shift from slots to live casino to crash games, without them looking elsewhere.
Scale is only valuable if it serves engagement. We’re building an experience that evolves with our players, not just a library.
WinSpirit emphasises experience-driven growth over short-term promotional tactics. How is this philosophy reflected in your marketing campaigns and affiliate strategy today?
Our campaigns are built around ideas and narratives, not just bonuses. We try to go where the industry doesn’t — creating experiences that feel emotionally engaging, not transactional.
For example, WishExpress was a feature where players could send virtual gifts to each other during the holidays. It wasn’t about driving deposits — it was about creating connections. UnValentine’s Day flipped the traditional romantic narrative and resonated with users who don’t buy into the Valentine’s hype. Both saw strong engagement because they tapped into something real.
WinSpirit works with emotion, not just CPA. Our affiliate strategy reflects that — we look for partners who understand storytelling and retention, not just volume. And we pay close attention to player feedback. Long-term reputation matters more than short-term spikes.
Responsible gaming is becoming a defining factor for sustainable operators. How is WinSpirit embedding responsible gaming principles into both the product experience and its broader marketing approach?
Responsible gaming isn’t a separate feature for us — it’s embedded in the product. Session reminders, deposit limits, self-regulation tools, transparent bonus terms — these are core, not optional. Beyond that, we’re actively collaborating on education. SmartPlay, our partnership with Casino Guru, focuses on helping our audience make informed decisions through educational content and tools. The response has been strong — players engage more when they feel empowered, not just marketed to.
We’re also working with the Digital Wellness Center, which specializes in behavioral health and digital well-being. This partnership is rolling out now, and it’s about providing users with resources that go beyond gaming — addressing habits, balance, and long-term health. It’s about balancing engagement with ethics. Growth that compromises player well-being isn’t sustainable.
As WinSpirit strengthens its long-term market positioning, what key developments – whether product, partnerships, or player experience – should the industry be watching from the brand in the months ahead?
We’re doubling down on brand positioning and experience innovation. There’s a new creative campaign launching very soon — I can’t spoil it, but it follows the same philosophy as WishExpress and UnValentine’s Day. Players should expect something unexpected.
On the product side, we’re deepening gamification and personalization. The goal is to adapt the experience to each user — not just through recommendations, but through mechanics and features that respond to individual behavior. We’re also optimizing retention tools and expanding our responsible gaming framework, including the Digital Wellness Center partnership I mentioned earlier.
Sustainable growth remains the priority. We’re not chasing shortcuts — we’re building infrastructure that scales responsibly. And innovation is ongoing. Recently, WinSpirit received Special Recognition as Most Innovative Online Casino Operator for AI-driven customer support, automated query handling, and behavioral analytics that improve service quality. For us, that’s just the beginning. We’re applying similar thinking across WinSpirit — smarter systems, better player experiences, stronger foundations. The industry should watch for a brand that’s moving with intention, not just speed.
And it’s worth noting — platforms like EEG Intelligence Hub play a role in that evolution. Congratulations on 11 years of holding this industry to a higher standard. That kind of journalism matters.
The post How WinSpirit Builds Sustainable Growth Through Player-Centric Innovation appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
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