Canada
Exclusive Q&A with Rhydian Fisher, CEO of Instant Win Gaming
Rhydian Fisher is CEO of Instant Win Gaming (IWG), the leading provider of instant win style games to lotteries, commercial brands and platforms in the digital lottery and online gaming sectors. Following the launch of the company’s games with the New Hampshire Lottery, we had the opportunity to speak to Rhydian about recent developments at IWG, the expanding market for digital eInstant lottery games, and in particular the US Lottery opportunity.
Gaming Americas: Congratulations on your games going live with the New Hampshire Lottery. For some background, what are digital eInstants and how will they enhance the lottery’s online offering?
Rhydian Fisher (RF): Digital eInstants as they’re called in the lottery world, or instant win games as they’re often referred to in the commercial gaming world, are a category of online wagering games where the interactive fun is the primary focus. In a general sense, whereas online casino games are all about the chance to win with some interactive fun, eInstants are all about the interactive fun with some chance to win. This differing orientation is really the root of it all. Typical casino players are motivated by the thrill of staking money, and the corresponding volatility of winning and losing. On the other hand, typical eInstant players are, first and foremast, seeking some casual entertainment but love the idea that they might just win some money. This difference very much mirrors casino versus lottery entertainment in general.
To players, eInstants are casual in style, and often really simple to play. However, designing games with these characteristics, yet deliver sustained engagement, is anything but simple. Here at IWG, we have a 20-year history of developing exclusively digital eInstants. No one else has been so solely focused on this in the dedicated way that we have. And, when you have the opportunity to devote consistent focus to one category of games over a such a sustained period of time, you get amazingly good at building them. Today, we proud to be able to say that we’re the best in the world at it.
In New Hampshire, we’ve made a strong start by launching a range of eInstants including New Hampshire Cash Expander, a localized title that tailors our popular Cash Expander mechanic specifically for New Hampshire players. Through previous experience, we know that localized games really resonate with players and we’re expecting the latest title to be a big hit.
Gaming Americas: What is the state of the eInstant lottery market today?
RF: We were fortunate to get involved with this category early on, and it’s certainly been an evolution. In the very beginning, circa 2000, a few lottery operators, like Camelot in the UK, were launching online sales, and were looking for digital games that paralleled their retail instant ticket games. Back then, we had no experience in this, but neither did anyone else, so we set-up shop, started imagining how these games might play, and then jumped in and began building them. From there it’s been a continuous process of iteration. We develop a game, we release it, we analyze the resulting data, we apply what we learn, and we develop the next game. We repeat this process over and over – it’s pretty straight forward. But, it’s culmination of 20 years of learnings that make our games authentic.
The lottery market has become our core focus. Today, we provide eInstant games to 23 WLA/NASPL member lotteries around the world. More and more lotteries are setting up ecommerce channels for what has predominately been a retail-only sales model. We expect this trend to continue. In the US, for example, lottery is a $90 billion per year category, and instant games represent more than 65% of this. Therefore, as these lotteries launch online sales channels, it is very necessary that they have digital eInstants to offer their players.
Gaming Americas: How does managing an eInstant portfolio compare to managing a retail instant portfolio?
RF: There are many similarities, but the demands of the internet channel means that everything is accelerated. One of the more obvious examples is the percentage of prize payout. In the US, a typical retail instant game will have a prize payout of 65% – 80%. This has proven to be optimal for a product that can only be purchased by players during their periodic trips to a retail outlet. However, the addition of an internet channel means that games can be now be purchased wherever and whenever. This translates into much higher play volume, and to be fair to players, this higher play volume must be supported with a higher prize payout. As a result, a typical online eInstant game will have a prize payout of 80% – 85% or more.
A less obvious, but equally important example, is frequency of game launches. Lottery players seek out games that are casual to play. At the same time, they are particularly drawn to the newest titles. With retail instants this might mean a roadmap of games with new launches on a monthly basis. In the internet world, the time dimension is much faster paced. A typical eInstant roadmap will plan a two-week cycle between game launches for most of the year, supplemented by weekly launches during peak seasonal periods.
For suppliers, it helps if you have a culture that thrives in complexity. Across the 23 lotteries that we supply around the world, we’ve never ever delivered the same game twice. There are always custom elements required for each delivery which will range from game theme to prize math to style of outcome engine to a myriad of other factors. The bottom-line, in the lottery sector, non-standard is the standard.
Gaming Americas: Certainly, the retail channel is hugely important to lotteries. What impact do eInstants, and in general, selling lottery online have on retail sales?
RF: This has been one of the real success stories as lotteries modernize. Of course, lotteries everywhere are either already selling their games online, or are considering doing so in the future. It is now common for a lottery’s online channel to account for 20% or more of total sales. Along with this, eInstants will often represent 70% or more of these online sales.
At first, the specter of an additional sales channel can be a concern to the brick and mortar retailers who have been a lottery’s exclusive channel partner to this point. However, across the board, selling online has proven to increase retail sales as well. The reason is straightforward. The lottery’s traditional, cash-only, in-person way of selling games has not kept pace with the modern consumer. Long time players might continue to purchase in this traditional way, but new players can no longer be acquired as efficiently. Modernization, meaning adding online sales, opens up the lottery to a far broader world of potential new players. And, when a lottery introduces a player to its games through its online channel, that player becomes a buyer at retail as well.
Our customer the Michigan Lottery, for example, has been selling their games online for more than five years and have seen traditional retail growth of 45% during this period. Our customer the New Hampshire Lottery, in just its first year of online sales, simultaneously, grew retail sales by 16%. The same trend holds true for every lottery in the US that has instituted online sale. Once a lottery begins selling online, they quickly experience a shift in the support they get from their very important retail partners–from concerned resistance to proactive support.
Gaming Americas: What steps are lotteries taking to support their retail partners?
RF: Even in the case of a lottery where 20% of its sales are online, this means that 80% comes through its retail channel. So, lotteries always take steps to include their retail partners in their online sales initiatives. And, there are many ways to do this.
Our customer, the Pennsylvania Lottery, has integrated its traditional retailers into its affiliate program. A retailer earns affiliate fees by signing up players for online accounts.
Our customer, the Michigan Lottery, offers players the option to fund their account by purchasing a prepaid lottery card at any of their traditional retail outlets. The retailer earns a commission on these sales.
Every lottery we work with is innovating on ways to sell online while also expanding retail sales. And, the collaboration is producing great results.
Gaming Americas: What has been the COVID-19 impact on the lottery sector?
RF: I’ve been in contact with many lotteries during the COVID-19 crisis. Of course, their number one priority is keeping their staff safe and healthy. Beyond that, lotteries understand that they serve an essential function during normal times, and even more so during times like now—generating vitally needed funds for their beneficiaries. Therefore, maintaining uninterrupted operations, in a world of disrupted supply logistics and shelter-in-place orders, is more than ever, the day-to-day focus. No surprise, but those lotteries that currently sell their games online have increased their marketing focus on this channel. And, many lotteries not yet online have been asked to immediately explore plans for setting up online sales, to potentially be actioned once we’re beyond the crisis. Certainly, over time, all lotteries will need to modernize to keep pace player preferences. I suspect that the urgency of the moment may accelerate the thinking on when to do so.
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AiGC
Soft2Bet Eyes Alberta iGaming Market Expansion in Canada
Soft2Bet, a global provider of turnkey iGaming solutions, has announced plans to pursue entry into the regulated gaming market in Alberta as part of its broader strategy to expand its footprint across Canada.
The company confirmed that its entry will depend on regulatory approval once the province finalizes its evolving legal framework for online gaming. The move reflects Soft2Bet’s growing commitment to the Canadian market and its strategy to scale operations across newly regulated territories in North America.
A Strategic Move Toward Alberta’s Emerging iGaming Market
As one of Canada’s most economically robust provinces, Alberta has quickly become a focal point for iGaming operators and technology providers preparing for potential market liberalization.
Industry forecasts indicate that Alberta’s regulated online gaming sector could become one of the country’s most lucrative regional markets. Estimates from analysts at Citizens JMP Securities suggest that the province’s iGaming industry could generate over $700 million in annual revenue once the market reaches maturity.
Soft2Bet’s early evaluation of the market demonstrates the company’s proactive approach to identifying high-growth opportunities in newly regulated jurisdictions.
Monitoring the iGaming Alberta Act
Soft2Bet is closely observing developments surrounding the proposed regulatory framework established under the iGaming Alberta Act. The legislation outlines the structure for Alberta’s regulated online gaming industry and establishes oversight responsibilities for provincial authorities.
Under the proposed system, the Alberta iGaming Corporation would oversee the province’s online gaming ecosystem, while regulatory enforcement would remain with the Alberta Gaming, Liquor and Cannabis.
Soft2Bet has indicated that it is preparing to meet Alberta’s anticipated compliance and technical standards, ensuring its platform technology aligns with the province’s regulatory expectations.
Building on Canadian Experience
Soft2Bet’s potential expansion into Alberta builds upon its experience operating in Ontario, where the company already offers localized gaming services through its consumer-facing brand ToonieBet.
The Ontario market has become one of North America’s most successful regulated online gaming jurisdictions since its launch in 2022, attracting numerous international operators and platform providers.
By leveraging insights from its Ontario operations, Soft2Bet aims to deliver tailored gaming experiences for players in Alberta while maintaining full compliance with regional regulations.
Localization as a Key Strategy
Localization remains a central pillar of Soft2Bet’s international growth strategy. The company emphasizes adapting its platforms and gaming products to match the cultural preferences, language requirements, and regulatory expectations of each market in which it operates.
Soft2Bet plans to apply this hyper-localized approach in Alberta by ensuring that its gaming offerings reflect the specific needs and preferences of Canadian players.
This includes customized content, localized branding, and user experiences that resonate with regional audiences.
Commitment to Innovation and Player Experience
According to company leadership, innovation remains a driving force behind Soft2Bet’s expansion strategy.
David Yatom Hay, General Counsel at Soft2Bet, highlighted the company’s commitment to delivering engaging gaming experiences that align with local player expectations.
The company continues to invest in platform technology and product development to create dynamic gaming environments that combine entertainment, compliance, and user-friendly design.
Expanding Across Regulated Markets
Soft2Bet’s interest in Alberta is part of a broader roadmap for 2026, which includes entering additional regulated markets around the world.
As governments increasingly adopt regulated frameworks for online gaming, technology providers like Soft2Bet are focusing on scalable solutions that allow them to quickly adapt to different regulatory environments.
Turnkey platforms, which include player management systems, gaming content, and compliance tools, have become essential for operators looking to enter new markets efficiently.
Canada’s Growing iGaming Landscape
Canada has rapidly become one of the most promising regions for online gaming growth in North America. The success of Ontario’s regulated market has encouraged other provinces to explore similar frameworks.
If Alberta successfully launches a competitive iGaming market, it could further strengthen Canada’s position as a key hub for regulated online gaming innovation.
Operators, developers, and platform providers are closely monitoring the regulatory process, positioning themselves for entry once licensing becomes available.
Looking Ahead
For Soft2Bet, Alberta represents a strategic opportunity to expand its presence in Canada while reinforcing its reputation as a global iGaming platform provider.
By preparing early for regulatory approval and leveraging its experience in Ontario, the company aims to deliver localized gaming experiences that meet the expectations of Canadian players and regulators alike.
As Alberta moves closer to establishing its regulated online gaming framework, Soft2Bet’s planned market entry signals the growing interest from international technology providers seeking to participate in Canada’s evolving digital gaming ecosystem.
The post Soft2Bet Eyes Alberta iGaming Market Expansion in Canada appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
Canada
Soft2Bet Evaluates Alberta Market Entry to Strengthen its Canadian Footprint
The Premier Operator and Platform Provider Announces Plans to Pursue Alberta Strategy as Part of its Roadmap, Anticipating the Region’s Upcoming Regulatory Framework
Soft2Bet, a leading iGaming turnkey solutions provider, today announced its intention to pursue entry into the Alberta market, pending regulatory approval. This strategic focus leverages Soft2Bet’s operational experience with localized offerings, including its Ontario-facing brand, ToonieBet.
Strategic Market Potential & Compliance
Alberta (Canada) represents one of the most significant growth opportunities in the North American iGaming landscape. With Canada’s youngest adult population and the highest GDPs per capita in the country, the province is well poised for a successful transition to an open, competitive market. Industry projections by Citizens JMP Securities suggest that Alberta’s regulated iGaming market could exceed $700 million in annual revenue at maturity.
Soft2Bet is closely monitoring the development of Alberta’s regulatory framework under the iGaming Alberta Act, which establishes the Alberta iGaming Corporation (AiGC) as the oversight body alongside the Alberta Gaming, Liquor and Cannabis (AGLC) as the regulator. Reflecting its commitment to the highest standards of integrity, Soft2Bet is preparing for the province’s specific technical requirements.
The planned entry into Alberta aligns with the company’s strategic plans for 2026 to drive sustainable growth, and enter several new regulated territories.
“Innovation is paramount at Soft2Bet, and our goal is to develop exciting products that meet our customers where they are most comfortable,” said David Yatom Hay, General Counsel, Soft2Bet. “As we evaluate our entry into Alberta, pending regulatory approval, we are committed to delivering localized, engaging experiences that reflect the unique preferences and culture of each market.”
Excellence in Canadian Localization
Soft2Bet aims to leverage its experience in Ontario to enhance the gaming experience for users in Alberta, Canada, with innovative, compliant products. A core component of the company’s regional strategy involves taking localization further by adapting its brands to local culture, regulatory standards, and player preferences.
To support its hyper-local focus, Soft2Bet targets comprehensive native-language support across its priority regions, ensuring its services are deeply integrated into the local culture of each active regulated market.
The post Soft2Bet Evaluates Alberta Market Entry to Strengthen its Canadian Footprint appeared first on Americas iGaming & Sports Betting News.
Canada
Fewer Canadians gamble than 20 years ago. So why is Canada’s market still growing?
By CasinoCanada.com
In 2002, 76 percent of Canadians aged 15 and over reported gambling in the previous year, according to Statistics Canada’s report Fighting the Odds. By 2018, that figure had fallen to 64.5 percent, based on the agency’s Gambling Rapid Response module.
At first glance, that suggests gambling participation in Canada has declined over the past two decades.
Yet over the same period, gambling has become more visible, more digital and more embedded in sport and everyday life. Sports betting brands sponsor professional teams, betting segments are embedded in live broadcasts, and provincial regulators report billions of dollars in annual online wagering.
How can participation fall while the industry expands? The answer lies in how Canada’s gambling market has changed, and in who is driving its growth.
This analysis draws on national participation surveys and provincial financial reporting to compare long-term participation trends with recent regulated market performance.
Research highlights of this article
- National gambling participation declined from 76% in 2002 to 64.5% in 2018.
- Ontario’s regulated online market generated approximately CAD 1.3 billion in revenue in 2022–23, rising to CAD 2.9 billion in 2024–25.
- Total wagers in Ontario increased from approximately CAD 63.2 billion in 2023–24 to CAD 82.7 billion in 2024–25.
- Online casino accounted for roughly three quarters of Ontario’s regulated online revenue in 2024–25.
- Approximately 2.6 million active player accounts were recorded in Ontario in 2024–25.
Growth without more players
If fewer Canadians report gambling today than in the early 2000s, market growth cannot simply be explained by expanding participation. Since its launch in April 2022, Ontario’s regulated online gambling market has grown year over year. According to iGaming Ontario’s Annual Reports, in its first full fiscal year, the market generated approximately CAD 1.3 billion in gaming revenue. That rose to CAD 2.2 billion in 2023–24, before reaching CAD 2.9 billion in 2024–25. Total wagers also significantly increased from approximately CAD 63.2 billion in 2023–24 to CAD 82.7 billion in 2024-25.
The latest annual report also recorded approximately 2.6 million active player accounts in a province of roughly 15 million residents. Even allowing for multiple accounts per individual, the figures suggest a highly active digital environment concentrated among a defined segment of players.
The implication is clear: recent market growth appears to be driven less by an expanding audience and more by increased activity per active player.
Operators active in the market say the same shift is visible in player behaviour since Ontario introduced its regulated online framework. Dmitry Arabuli, CEO at Tonybet, said: “Since regulation launched in Ontario, the player landscape has changed significantly as many of the largest North American operators entered the market. Competition increased, with the focus shifting from chasing large volumes of casual participants to building stronger relationships with more informed and engaged players. These players tend to interact more frequently with betting products and show stronger loyalty to the platforms they trust.”
“Regulation also drew a clearer line between grey-market operators and licensed platforms. Many players who were previously using offshore sites have migrated towards regulated products. This did not necessarily expand the total number of gamblers, but it redirected an existing player base into the licensed ecosystem.”
Despite sports betting dominating headlines since the passage of Bill C-218 in 2021, online casino remains the commercial engine of Ontario’s regulated market. iGaming Ontario’s 2024–2025 annual report shows that online casino generated approximately CAD 2.2 billion of the CAD 2.9 billion in total gaming revenue.
In other words, casino accounts for roughly three quarters of the province’s regulated online revenue.
Sports betting reshaped visibility, but casino sustains the economics.
Modern growth appears to be driven less by player acquisition and more by retention and increased engagement within the existing customer base.
A provincial and digital transformation
One reason the national picture can appear contradictory is that Canada does not operate a single gambling model.
Ontario runs a competitive regulated online market with dozens of licensed operators. Other provinces continue to rely primarily on government-operated platforms. Alberta has signalled plans to introduce its own regulated framework.
Since 2018, most of the meaningful growth data has been provincial and digital, not national and survey-based. While participation surveys provide a broad snapshot, provincial market reports reveal how play is evolving in practice.
The shift from retail-based lottery and venue gambling to app-based multi-vertical platforms represents a structural transformation. Gambling is increasingly platform-based, integrated into smartphones and digital ecosystems rather than tied to specific locations.
That structural change helps explain how the industry can grow even without broader participation.
Visibility versus participation
Following the legalisation of single-event sports betting, sportsbook partnerships and advertising have expanded across professional sport. Major leagues, including the National Hockey League, have entered into official betting partnerships at the league level, while Canadian competitions such as the Canadian Football League and Canadian Premier League have also announced sponsorship agreements with licensed operators.
Betting brands now feature prominently in arena signage, broadcast integrations and digital content, embedding gambling directly into the commercial presentation of professional sport.
Dmitry Arabuli, CEO at Tonybet, said: “Ontario regulation made gambling become much more visible in sports broadcasts, live events and daily sports culture. It opened significant opportunities for operators such as Tonybet to do business in Canada legally and build brand awareness through marketing and PR campaigns. For example, Tonybet has previously partnered with the Canadian Premier League and currently works with the Canadian Elite Basketball League.”
Arabuli added that these partnerships help operators connect with highly engaged sports audiences. “These partnerships help strengthen brand awareness, target high-value players, and improve customer retention by building trusted and long-term relationships in the Canadian market.”
Yet fewer Canadians report gambling than two decades ago.
This disconnect between rising visibility and declining participation creates a cultural tension. Gambling is increasingly framed as a routine extension of sport rather than a distinct commercial activity.
For younger audiences in particular, repeated exposure through live broadcasts and social media feeds helps position betting as part of the sporting experience itself, regardless of whether participation is expanding.
Visibility, in other words, is reshaping how gambling is perceived, even if it is not expanding its audience.
Selected examples of publicly announced partnerships, as of 13 March 2026, are outlined below.
Selected Professional Sports Betting and iGaming Partnerships in Canadian Sport
| League / Organisation | Betting Partner | Nature of Partnership | Scope |
| National Hockey League (NHL) | ESPN BET; theScore Bet | Official league betting partner | North America / Canada |
| Canadian Football League (CFL) | ToonieBet | Official sports betting and casino partner | Canada |
| Canadian Elite Basketball League (CEBL) | TonyBet | Official online sportsbook partner | Canada |
| Maple Leafs Sports & Entertainment (MLSE) | Betty | Official online casino partner | Ontario |
Sources: Various league and operator press releases; compiled by CasinoCanada.com.
Risk concentration and policy relevance
If growth is increasingly driven by more intensive digital play among a defined group of participants, the social and regulatory implications become more complex.
Market expansion rooted in activity rather than recruitment raises questions about how gambling risk is distributed. A smaller base of highly active players may account for a disproportionate share of wagering volume.
At the same time, regulators are increasingly focused on channelisation, responsible gambling tools and sustainable market design. If the future of Canada’s gambling market depends more on engagement intensity than expanding participation, policy debates may shift accordingly.
The conversation may move away from how many Canadians gamble and towards how gambling is structured, monitored and integrated into daily digital life.
The next phase
Alberta’s regulatory plans suggest Canada’s gambling evolution is not over. But the next stage may not be about expanding participation. It may be about managing a digital market driven by deeper engagement among a smaller group of players.
Canada’s gambling market is no longer expanding simply because more people are playing. It is expanding because the way people play has fundamentally changed.
The paradox remains: fewer players, larger market.
Methodological note: National participation figures are drawn from Statistics Canada surveys conducted in 2002 and 2018. More recent insights are based on publicly available provincial regulator reporting, which measures wagering, revenue and account activity rather than survey participation. As such, national participation trends and provincial activity data are not directly equivalent but are analysed comparatively to assess structural change.
The post Fewer Canadians gamble than 20 years ago. So why is Canada’s market still growing? appeared first on Americas iGaming & Sports Betting News.
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