Industry News
Global Casino Management System (CMS) Market, Forecast to 2030: Burgeoning Demand for Online Casinos and Gambling, with Player Tracking Holding a Major Share
The “Global Casino Management System (CMS) Market 2023-2030” report has been added to ResearchAndMarkets’s offering.
The global CMS market is anticipated to grow at a considerable CAGR of 17.6% during the forecast period. The market growth is attributed to factors such as increasing demand of online casinos and gambling. It is anticipated that, in the coming years consumers’ interest towards online casinos and gambling will continue to expand.
Consumers have engaged themselves in online gambling due to its easy availability for the purpose of enjoying games in their preferred environment and Individuals can log in at any time they want. They offer a wide range of online casino and gambling games such as, jackpot guru, windaddy, bigbaazi, casibee, lucky spins.
For Instance, in March 2023 BetMGM has announced the launch of the Wheel of Fortune Online Casino in partnership with IGT Wheel of Fortune, along with additional themed games and features.
Segmental Outlook
The global CMS market is segmented based on its components, applications and end-users. Based on its components, the market is segmented into solution, service, consulting, deployment and integration, support and maintenance. Based on the applications, the market is segmented into accounting, security and surveillance, player tracking, marketing and promotions, gaming analytics, and others. Further more, based on end-users, the market is segmented into small casino, medium casino, and large casino.
Among the application, the security, and surveillance sub-segment is expected to exhibit significant growth, owing to the increased security concerns due to the increased influx of people to casinos such as, plenty of security, reputational, and financial risks can be eliminated with increased security and risk assessment.
Player Tracking Sub-Segment Holds a Major Market Share
Among the application segment, the player tracking sub-segment is anticipated to register significant growth for the forecast period. The growth of player tracking sub-segment is expected to experience significant growth globally, owing to the growing popularity of online gaming. The casino management system enables the casino to better monitor the behaviors of its customers. It effectively keeps track of a player’s activity on the gaming table by documenting the device the player is paying on, and for how long and it dominates the number of wins and losses that have occurred.
For Instance, in August 2022, Table Trac, Inc. announces has announced the binding of an agreement for implementing the CasinoTrac Management System at both the bighorn casino and the longhorn casino in Las Vegas, Nevada. This provides management with an exact understanding of the sorts of machine consumers used to like gaming.
Regional Outlooks
The global CMS market is segmented based on geography, including North America (the US and Canada), Europe (Italy, Spain, Germany, France, and Others), Asia-Pacific (India, China, Japan, South Korea, and Others), and the Rest of the World (the Middle East & Africa and Latin America). Among these, the North American region is anticipated to grow at a significant rate over the forecast period, owing to the prevalence of CMS industry can be attributed to the growth of experienced technologies, increasing software implementation, and the region’s significant acceptance of casinos.
Asia-Pacific Expected to Hold a Prominent Share
The Asia-Pacific region is expected to be the most rapidly developing region owing to the growth of casinos are gaining social acceptance, and the number of casinos rising economies such as China and India. The casino management system is predicted to rise due to increased legalization and an increased the number of gaining organizations, and gaming establishment in gaming property such as casino, hotel , and resort that offers a variety of games or betting that requires a legal license.
Market Players Outlook
The major companies serving the global CMS market include Casinoflex Systems International Ltd, , Ensico CMS D.O.O, Hconn Inc, International Game Technology PLC IGT, Table Trac, Inc, and others. The market players are considerably contributing to the market growth by the adoption of various strategies, including mergers and acquisitions, partnerships, collaborations, funding, and new product launches, to stay competitive in the market.
For Instance, in November 2022, Table Trac Inc has announced it will be in charge of providing its Casino Management System Casino Trac to the Golden Buffalo Casino and Motel located in Lower Brule, South Dakota. They meant to automate as well as monitor the operation of casinos and the system is a versatile product that is suited to a variety of gaming and entertainment center environments. The company also allows the casinos to provide accounting and player club services.
The report covers:
- Market value data analysis of 2022 and forecast to 2030
- Annualized market revenues ($ million) for each market segment
- Country-wise analysis of major geographical regions
- Key companies operating in the global casino management system (CMS) market. Based on the availability of data, information related to new product launches, and relevant news is also available in the report
- Analysis of business strategies by identifying the key market segments positioned for strong growth in the future
- Analysis of market-entry and market expansion strategies
- Competitive strategies by identifying ‘who-stands-where’ in the market.
A selection of companies profiled in this report includes:
- Bluberi Gaming Technologies Inc.
- Casinoflex Systems International Ltd.
- Delta Casino Systems
- Ensico CMS D.O.O
- Hconn Inc.
- International Game Technology PLC IGT
- Konami Group Corp.
- Lodging and Gaming Systems Inc.
- Micros Systems Inc.
- Next-Level Security Systems Inc.
- Novomatic AG
- Playtech PLC
- Table Trac, Inc.
- TCS John Huxley Ltd.
- Win Technologies Ltd.
ESG
Play’n GO publishes 2025 Sustainability Report with emissions and governance updates
Play’n GO has published its 2025 Sustainability Report, framing the year as a milestone as the supplier marks 20 years in the gaming industry. The report covers performance across four pillars—Players, Partners, People and Planet—and positions sustainability as tied to product design, operations, and partner expectations.
On climate reporting, the company said it has “achieved and exceeded” its long-term 90% reduction target for Scope 1 and 2 emissions, and reported a 69% absolute reduction in Scope 3 emissions versus its 2023 base year. Play’n GO also said its total material emissions for 2025 were kept below 500 MTCO2e.
The report also points to a move into land-based delivery. In 2025, Play’n GO said it launched its first land-based gaming solution in partnership with Genting UK, positioning the rollout as part of a “player-first, low-footprint approach” for regulated venues.
On responsible entertainment, the company said it continues to reject game mechanics it believes “compromise player trust or wellbeing,” and highlighted participation in discussions on digital wellbeing and cognitive health, including at the United Nations and G7. “We have always believed that great entertainment should be fun, safe and fair,” said Vanessa Björkbacka, Director of CSR at Play’n GO.
The report also outlines internal development and reporting infrastructure. Play’n GO said 43% of employees engaged in AI-related learning during 2025 and that average training time exceeded seven hours per employee globally. It added that reporting was further aligned to the UN Sustainable Development Goals and World Economic Forum Stakeholder Capitalism Metrics, alongside investment in “secure, AI-supported carbon data management.” “As expectations on transparency and accountability continue to rise, we see it as our responsibility to lead,” Björkbacka added.
The post Play’n GO publishes 2025 Sustainability Report with emissions and governance updates appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
complaint resolution
Casino Guru CRC returns $5.3m to players in Q1 2026
Casino Guru’s Complaint Resolution Center (CRC) published 3,986 complaints in Q1 2026 and says it resolved 1,321 cases, returning $5,304,894 to players during the quarter.
Casino Guru said March was one of the CRC’s most active months on record, with the second-highest number of published complaints to date. The company added that ongoing cases exceeded 1,300, pointing to rising demand for third-party dispute mediation.
By volume, the most active complaint markets were Germany (657), the United Kingdom (270), Canada (240), Italy (207) and Australia (194), according to the CRC update.
Delayed payments remained the most common player-reported issue. Casino Guru also reported a March shift in complaint mix, with self-exclusion-related complaints rising to the second most frequent category for the first time in CRC history. KYC-related issues and blocked accounts were also among the most common complaint types, often linked to withdrawal delays.
Casino Guru said the quarter’s results reflect the increasing role of independent mediation as players look to third-party platforms to resolve disputes.
The post Casino Guru CRC returns $5.3m to players in Q1 2026 appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
branded content
RubyPlay launches Firerose studio for operator-specific casino games
RubyPlay has launched Firerose, a new studio aimed at building operator-specific casino game experiences, as suppliers and operators push for more branded content to stand out in crowded markets.
The company said Firerose is designed to let operators combine RubyPlay’s existing game catalogue with the studio’s technology and creative resources, using operator-led insight to shape games around an operator’s brand identity rather than standardised supplier content.
RubyPlay said Superbet is among the first operators to launch Firerose-powered titles. The supplier did not disclose game names or specific performance figures, but said early results showed “strong engagement metrics”.
Firerose becomes part of RubyPlay’s multi-studio structure alongside Koala Games, Mad Hat Games, Ruby Studio, and Xslots, which the company said share technology, infrastructure and distribution.
Dima Reiderman , Chief Commercial Officer at RubyPlay, said: ”Firerose represents a deliberate shift in how we think about content creation and partnership. The market is no longer driven solely by volume, but by identity. Operators want experiences that feel native to their brand and help them clearly differentiate in increasingly competitive casino environments.”
Dr. Eyal Loz, CPO at RubyPlay, added: “Firerose was created to put the operator’s voice at the centre of the creative process. Every game starts with their brand, their audience and their story, and our role is to bring that to life through the full weight of RubyPlay’s creative capabilities.
“We’re shaping experiences that players immediately associate with the operator itself. That level of ownership is what allows operators to stand out in increasingly crowded casino environments.”
The post RubyPlay launches Firerose studio for operator-specific casino games appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
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