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IGT Reinforces Environmental, Social and Governance Leadership with Publication of 2022 Sustainability Report

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International Game Technology PLC (IGT) announced the release of its 2022 Sustainability Report, detailing the Company’s strong commitment to global sustainability and advancement of its environmental, social and governance (ESG) performance under its Sustainable Play initiatives.

“This marks the 16th consecutive year that IGT has released its Sustainability Report, demonstrating the Company’s comprehensive sustainability initiatives and the positive impacts they have on our people and the planet. With a strong foundation centered around Sustainable Play and priorities aligned with UN Global Compact principles and Sustainable Development Goals, IGT continues to make considerable progress as an industry leader in global sustainability as we build a more sustainable business for the future,” Vince Sadusky, CEO of IGT, said.

Highlights of the 2022 report include IGT’s focus on four key sustainability pillars:

  • Valuing and Protecting Our People: With employees based in nearly 60 countries, IGT represents a multicultural environment where individual beliefs and needs are respected and valued. The Company is committed to protecting human rights, promoting diversity, equity, and inclusion (DEI), and preventing acts of discrimination. IGT maintains a series of policies and procedures to promote a safe, equitable and inclusive work environment.
  • In 2022, IGT added its Human Rights Policy Statement to employee training, and more than 97% of IGT employees completed human rights training.
  • IGT was included in the Human Rights Campaign Foundation’s Corporate Equality Index, which measures LGBTQ+ inclusion in the workplace.
  • In 2022, IGT was the first Casino and Gaming company to become a signatory for the UN Women’s Empowerment Principles (WEPs), a set of principles offering guidance to businesses on how to promote gender equality and women’s empowerment in the workplace, marketplace and community.
  • Advancing Responsibility: As a global leader in the gaming industry, IGT considers responsibility a critical part of its business. Risk mitigation features and capabilities are embedded in a system of codes, policies, guidelines and best practices to protect customers, employees, players, suppliers and the environment.
  • In 2022, IGT became the first U.S. industry supplier to achieve Global Gambling Guidance Group’s (G4) responsible gaming accreditation for sports betting. IGT is now certified in responsible gaming across all product segments.
  • Through the adoption of a Positive Play approach, IGT encourages positive, healthy play behaviors across all business segments.
  • Supporting Our Communities: IGT encourages sustainable communities where the Company operates through corporate and employee-driven programmes that align with the United Nations’ Sustainable Development Goals and facilitate opportunities for support, learning, and growth.
  • In 2022, IGT developed and published its first formal Community Giving and Engagement Policy to inform and educate all relevant stakeholders about IGT’s approach to supporting its communities.
  • After School Advantage, the Company’s flagship philanthropic initiative, has provided youth with access not only to technology but also science, technology, engineering and math (STEM) educational opportunities. In 2022, IGT expanded this programme to the UK through a partnership with the STEM Discovery Centre.
  • Fostering Sustainable Operations: As a supplier and operator, IGT seeks to ensure that its corporate policies and the internationally recognised ESG standards apply to the entire value chain. IGT remains committed to addressing its environmental impact, implementing systems and strategies to prevent and mitigate its impact on climate change, biodiversity, and air pollution, while increasing circularity.
  • In 2022, IGT submitted near-term and long-term targets to the Science Based Targets initiative (SBTi) for validation, pledging to reduce its carbon emissions and help fight climate change.
  • The Company implemented decarbonisation workstreams to investigate opportunities for reducing greenhouse gas (GHG) emissions that align with science based targets.

Golf

Soft2Bet Gathering: An Elite Golf & Padel Experience

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Soft2Bet, a leading iGaming turnkey solutions provider, recently brought together industry connections for an exclusive two-day golf and padel experience at the Gleneagles Hotel in Scotland. The event brought Soft2Bet’s friends and connections together to enjoy a relaxed day of golf and padel, meaningful conversations, and shared moments in an inspiring setting, celebrating the spirit of connection and community that defines the company’s approach.

Set against the backdrop of one of Scotland’s best-known sporting estates, the day paired competitive play with the camaraderie and shared spirit that are such a valued part of the game. Attendees enjoyed access to Gleneagles’ most exclusive Ryder Cup & Solheim courses, where the relaxed setting encouraged genuine connection and reflected the supportive atmosphere that made the gathering especially memorable.

Gleneagles was a fitting venue for the occasion. With more than a century of golfing history, three championship courses and a reputation built on world-class hospitality, it remains one of Scotland’s standout golf destinations. Its PGA Centenary Course hosted the 2014 Ryder Cup and the 2019 Solheim Cup, making Gleneagles the only golfing destination in Europe to have staged both events.

The event reflects Soft2Bet’s belief that strong connections are built through shared goals, trust and collaboration. Creating space for in-person connection allows the company to deepen those relationships and support long-term success.

Harrison Barrett, VP of Business Development at Soft2Bet, commented: “Bringing the industry together in a setting like Gleneagles allows us to go beyond day-to-day operations and focus on what truly drives success, while playing golf and padel. Events like this are an opportunity to align on vision, exchange ideas and celebrate the momentum.”

Stuart Trigwell, Director of Business Development at Play’n GO said: “The time spent at Gleneagles, enjoying the incredible courses and engaging in genuine, strategic conversations, was an absolute highlight. It is events like these that reinforce the trust and collaborative spirit at the core of our relations.”

The gathering reflects Soft2Bet’s wider approach to the iGaming community engagement, creating opportunities for stronger collaboration and supporting growth across key markets.

The post Soft2Bet Gathering: An Elite Golf & Padel Experience appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

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AI chat technology

Casinofy Unveils Next-Generation Platform Redesign with AI-Powered Chat, Setting a New Standard for the Online Casino Industry

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Casinofy, a forward-thinking leader in the online casino space, announced the launch of its completely redesigned platform featuring cutting-edge AI chat technology, a modernised user interface and a suite of innovative features that position the company at the forefront of the iGaming industry.

A Bold Leap Forward in Online Casino Innovation

The newly redesigned Casinofy platform represents one of the most ambitious overhauls in the online casino sector. With a focus on user experience, intelligent personalisation and next-generation technology, Casinofy is redefining what players expect from an online gaming destination.

Key highlights of the new platform include:

• AI-Powered Chat Assistant — An intelligent, real-time chat system that provides instant player support, personalised game recommendations, responsible gaming guidance and seamless interaction — available 24/7 with human-like conversational ability.

• Complete UI/UX Redesign — A sleek, modern interface built for speed, accessibility and engagement across all devices, delivering an immersive experience from the first visit.

• Smart Personalization Engine — Leveraging AI to tailor game suggestions, promotions and content to each player’s unique preferences and play style.

• Enhanced Navigation and Game Discovery — Intuitive categorisation, advanced search and AI-driven recommendations that help players discover new favorites effortlessly.

AI Chat: A Game-Changer for Player Experience

At the heart of the new Casinofy experience is its proprietary AI chat system — a feature that goes far beyond traditional customer support. The AI assistant understands context, remembers player preferences and delivers instant, accurate responses on everything from game rules and bonus terms to account inquiries.

Unlike conventional chatbots, Casinofy’s AI chat is designed to enhance every touchpoint of the player journey, making it one of the most sophisticated implementations of artificial intelligence in the online casino industry to date.

Leading the Industry Through Innovation

While the online casino market continues to grow, few operators have invested as heavily in technology-driven differentiation as Casinofy. The new platform positions Casinofy among the most innovative operators globally, bridging the gap between traditional online gaming and the AI-first future of digital entertainment.

The Casinofy team said that they are not just keeping up with the industry, but setting the pace. The new platform is built on the belief that players deserve smarter, faster and more personalised experiences. They added that the integration of AI chat is just the beginning of what they have planned.

The post Casinofy Unveils Next-Generation Platform Redesign with AI-Powered Chat, Setting a New Standard for the Online Casino Industry appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

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DigerPAM

Digicode Launches DigerPAM: A Next-Generation Player Account Management System for iGaming Operators

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International software provider Digicode has unveiled DigerPAM, an enterprise-grade Player Account Management (PAM) system designed to serve as the operational backbone for modern iGaming operators. DigerPAM integrates core account management, CRM, compliance, promotions, analytics, and growth workflows into a single, scalable platform, giving operators full visibility, control, and performance across their brands and player base.

Built for operational excellence and regulatory compliance
Engineered for operators navigating complex regulations and multi-brand strategies, DigerPAM centralises every player interaction—from acquisition and registration to lifecycle engagement and retention—within one intelligent framework.

Key capabilities include:

  • Unified operational core: Manage player profiles, wallets, CRM, bonus engines, content, compliance workflows, and reporting seamlessly from a single system.
  • Full lifecycle oversight: Track and engage players from first interaction to lifetime value with real-time behavioural insights and segmentation.
  • Built-in compliance and reporting: Optional KYC/identity verification, responsible gaming tools, immutable tax logs, and regulatory reporting across jurisdictions.
  • Modular, scalable architecture: Cloud-agnostic microservices built for high-traffic, multi-currency operations and rapid provider integration.
  • Optional suite integrations: Full compatibility with Digicode’s ecosystem, including DigerRGS, DigerPay, DigerClick, and DigerCompanion, to expand platform functionality.

A solution for modern iGaming realities
DigerPAM supports both standalone operations and complex multi-brand ecosystems, giving operators actionable insights into player behaviour, campaign performance, compliance readiness, and key business KPIs—all without relying on fragmented legacy systems.

“Operators today need a unified engine that not only manages accounts but drives growth with intelligence and compliance at its core,” said Max Maslii, Global CEO at Digicode. “DigerPAM delivers a single, cohesive view across the player lifecycle, eliminates operational fragmentation, and empowers brands to scale confidently.”

The post Digicode Launches DigerPAM: A Next-Generation Player Account Management System for iGaming Operators appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

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