Industry News
What App Developers Should Pay Attention to for the Second Half of 2021
Seven months into the year and the app industry has never been stronger – global app spending climbed nearly 25% to reach upward of $64.9 billion, and mobile habits picked up over the past year are set to stay.
In terms of performance, Gaming remains the undisputed leader in both consumer spend and downloads but among the non-gaming apps, a number of categories are enjoying their fair share in the spotlight.
While categories such as Business, Health, Social and Entertainment continue to enjoy the momentum generated last year, we are also beginning to see renewed interest in sectors like Travel and Navigation, Dating, and Productivity as vaccination rollouts in different countries pick up tractions.
However, the mobile landscape has always been as dynamic as they come – the dust has yet to settle on the pandemic front and consumer behaviour will shift with every passing month. So while the first half of the year had the industry by the edge of our seat for the habits and trends that will form part of the new industry normal, there are now clear signals of what is to come and developers looking to stay competitive will need to start acting on them.
Alternative is the name of the game
Mobile, and apps in particular, are now a cornerstone of consumers’ daily lives and businesses who do not have a presence on a platform will be the ones who will struggle the most, regardless of vertical. Furthermore, users are becoming increasingly discerning about the products and services they use, and are more likely to explore competitor apps to satisfy needs for services that best suit them. This means that developers need to look at participation in alternative platforms – such as various app marketplaces – is becoming critical for discoverability of smaller companies in particular. Bringing their brands to different app storefronts means high chances of building additional touch points with new and existing customers to their businesses.
In light of this, developers will need to identify tools and processes that can streamline their approach to the maintainability of their multi-platform presence. Between delivering their own app brand and participating in multiple app storefronts, the different processes add up to a maintenance headache. The more a developer can re-use their infrastructure and processes across multiple platforms to deliver a common feature-set, the easier they will be able to scale and the more resilient their business will become.
Connectivity set to take centre stage
The popularity and adoption of connected devices have surged over the years and consumers’ expectations are shifting in tandem with this trend. Mobile users are now looking towards a new level of seamless connectivity between their devices and favour apps that are compatible with their ecosystem of choice. This bias is particularly prevalent within the Health vertical where apps belonging to connected devices such as Peloton and Fitbit lead their competitors in terms of consumer spend.
The potential for developers integrated into an ecosystem is almost limitless – the compatibility means that the app is able to fully leverage the hardware capabilities to unlock more extensive features that their competitors would not have access to.
Furthermore, the rollout of 5G technology can further propel the popularity of apps integrated within the ecosystem through its vastly enhanced latency and bandwidth. These capabilities empower greater and better connectivity between devices and apps integrated with the ecosystem are able to contribute to a significantly smarter and more seamless environment. This advantage will then help these apps pull ahead of their competitors in the long run.
Navigating the future with symbiotic collaboration
Given the growing need to maintain presence across alternative channels, publishers need to look towards platforms that can offer them not only a quality and sizable user base, but also strategic growth opportunities. This means focusing on the big picture and prioritise setting up shop at alternative app marketplaces.
With the growing distrust between developers and traditional app distribution platforms, the industry should expect to see an increasing number of bigger gaming companies attempting to set up their own storefronts. However, these channels are likely to be equally problematic as there may be some trust and fairness implications due to the same entity being both the distributor and the developer. Therefore, developers should instead consider existing app distribution platforms such as Huawei’s AppGallery which can offer not only extensive technical and operational support, but also a well-established ecosystem and userbase of over 540 million active users globally.
AppGallery offers developers a wide suite of tools, capabilities, and resources, empowering them to achieve the best return on investment in the shortest period possible. To achieve this, the platform offers every developer a full spectrum of developer support from technical integration to overseas market expansion, facilitating exponential growth and app innovation.
Furthermore, developers onboarding the platform will gain access to the powerful HMS (Huawei Mobile Service) Core, a rich array of open device and cloud capabilities. It allows developers to introduce unique ground-breaking technology to their apps and integrate them into the all-encompassing HMS ecosystem at the same time.
Between the comprehensive level of developer support and unwavering commitment to partner success, AppGallery is the ideal platform for businesses looking to navigate the dynamic second half of 2021 and the future.
If you are interested in learning more about Huawei and its solution, visit the Huawei developer website here: https://developer.huawei.com/consumer/en/
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AI
Tugi Tark whitepaper puts AI iGaming support at €0.15 per ticket
Tugi Tark has released a 2026 whitepaper, The economics of AI-powered iGaming customer support, arguing that AI changes the unit economics of player support and can reduce costs compared with human-led operations.
The report cites “verified pricing” of EUR 0.15 per AI-handled ticket. It compares that with fully loaded employer costs for human support in Romania and Bulgaria of EUR 1.73 to EUR 1.88 per ticket. At a “realistic” 70% AI containment rate, the whitepaper claims a blended cost of about EUR 0.67 per ticket, which it describes as roughly a 64% reduction versus a human-only baseline of EUR 1.88.
Tugi Tark says its analysis draws on Eurostat 2024 labour cost data, published research on AI chatbot benchmarks, independent iGaming player behaviour research, and operational data from its own deployments. The company estimates operators can achieve a 55% to 75% reduction in total support expenditure, and argues AI can absorb volume spikes—such as during major sporting events—without additional hiring or training lag.
Harpo Lilja, founder and CEO of TUgi Tark, said: “In 2026, the ‘wait-and-see’ approach to AI is costing operators millions in unnecessary overhead. We aren’t just talking about chatbots; we’re talking about a fundamental shift in the unit economics of player retention.”
The whitepaper also frames customer support as a retention lever, stating that payment issues account for 52% of ticket volume and that slower response times drive churn. It claims a 0.5 percentage point churn reduction could retain an additional 500 players per month for a mid-sized operator, translating to €200,000 in annual revenue based on an assumed €400 Player Lifetime Value. Tugi Tark also claims AI agents average ~7 seconds for first response versus ~60 seconds for human agents, and outlines use cases across Responsible Gambling escalation, KYC/AML workflows, and GDPR-aligned data sovereignty.
The post Tugi Tark whitepaper puts AI iGaming support at €0.15 per ticket appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
Game Development
Games Global outlines May slot roadmap with Snowborn, AreaVegas and Just For The Win
Games Global has published its May content roadmap, highlighting new slot releases from Snowborn Games, AreaVegas Games and Just For The Win, and a continued push to reuse established mechanics across its studio network.
The supplier said Area Link
and Power Combo
will feature prominently in May’s launches. AreaVegas Games’ Area Link
Chilli uses six chilli symbols above the reels tied to bonus modifiers that can trigger individually or together, including cash prizes and fixed jackpots, multipliers, instant collectors and value boosters.
Games Global also pointed to Just For The Win’s Bison Ridge Power Combo
, where Link&Win
is combined with Power Combo
to create what it described as a more varied bonus structure.
Snowborn Games’ Volcanic Fortune
is positioned around bonus modifiers such as collectors and multipliers, plus a Treasure Chest meter designed to build towards higher-value bonus outcomes.
David Reynolds, Director of Games Strategy and Partner Management at Games Global, said: “Our studios bring the craft, and May’s roadmap puts that on full display. It’s built around extending global franchises into new titles across our network, which is how we deliver breadth without compromising quality. The result is a pipeline that gives operators choice and players variety.”
The post Games Global outlines May slot roadmap with Snowborn, AreaVegas and Just For The Win appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
charity-lotteries
ZEAL posts 6% Q1 2026 revenue growth as EBITDA dips on investment spend
ZEAL Network SE reported higher first-quarter 2026 revenue despite what it described as a weak jackpot environment, while profitability softened as the company increased investment. Revenue rose 6% year-on-year to €54.3 million (2025: €51.1 million). EBITDA fell to €15.5 million from €17.7 million.
“The first quarter of 2026 shows that we are consistently executing our strategy even in a weak jackpot environment: our core business is growing, and we have continued to invest in diversifying our business model,” says Andrea Behrendt, CFO of ZEAL. “Through targeted investments in new charity lotteries such as the Dream Car Raffle, we are laying the foundation for sustainable growth that is less dependent on jackpot cycles. The slightly lower EBITDA compared to the previous year is primarily a reflection of these measures.”
In the core lottery segment, ZEAL said average monthly active users increased 5% to 1,575 thousand (2025: 1,507 thousand), while new registrations climbed 11% to 274 thousand (2025: 247 thousand). Lottery billings edged up 1% to €268.0 million (2025: €264.7 million). The lottery gross margin improved to 17.8% (2025: 17.1%), with lottery revenue up 5% to €48.7 million (2025: €46.3 million).
ZEAL also used Q1 to prepare a new in-house charity lottery product. The company said it launched the Traumautoverlosung (English name: Dream Car Raffle) on 14 April 2026, its third charity lottery in Germany after freiheit+ and the Dream House Raffle.
In Games, ZEAL reported revenue up 14% to €3.9 million (2025: €3.4 million) after expanding its B2C portfolio to more than 740 titles. ZEAL said higher marketing costs (+13%) and personnel expenses (+21%) reflected continued investment in scaling charity lotteries and Games alongside the core lottery business.
The post ZEAL posts 6% Q1 2026 revenue growth as EBITDA dips on investment spend appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
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