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How Gaming Industry Is Dealing with COVID-19 Pandemic

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“There is nothing in the world that is not in this.”

Mahabharata, the Indian mythological epic

Well, the Hindu epic was certainly not referring to Corona. (In fact, it was referring to itself.)

If there is anything that merits such a claim at the moment, it has to be the COVID-19 virus. There is nothing indeed in the world right now that is not in the Corona-induced-fear-triggered crisis.

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Its human toll is immeasurable and still growing. Businesses have been crippled. The betting and gambling industry is not immune to its effects either.

All the sports leagues in the world have been ground to a halt, suspending the entire spectrum of betting activities. Even the Olympics has been postponed. Many land-based casinos have been closed. Even those functioning are offering only limited access.

Multi-pronged Crisis

The economic impact on the gaming industry is going to be severe. Bill Miller, American Gaming Association President and CEO, has already called for government support. He listed the many sections of the gambling vertical that will be affected by the economic consequences of the COVID-19 outbreak in a statement:

“An estimated 616,000 casino gaming employees are prevented from working because of the important health and safety decisions made by state governments… The impact on our employees, their families, and communities is staggering, and the implications extend far beyond the casino floor. Leading technology companies that supply the industry, and the nearly 350,000 small business employees that rely on gaming for their livelihood, are also feeling the devastating blow of this unprecedented public health crisis.”

He predicted a grim economic situation if the government remains inactive in the near future:

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“The federal government must act swiftly and comprehensively to get America’s hospitality employees, and the small businesses that support them, back to work…. In total, these mass closures will rob the U.S. economy of $43.5 billion in economic activity if American casinos remain closed for the next eight weeks.”

While he was talking about the US scenario, the situation is not much different in European and Asian countries. None of the industry experts would disagree with him on his following assessment of the industry:

“Gaming is an economic engine, employing millions of local residents, generating community investment through vital tax revenue, and supporting small businesses in communities…”

Bloom Amidst Gloom

It is not all one-way traffic of bad news either.

The e-sports sector has seemingly received a boost, with locked-down people flocking to e-sports and betting based on these games in the absence of traditional betting avenues.

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Some of the gaming companies have found a sudden surge in traffic. Peter Ivanov, the head of trading at Bulgaria-based UltraPlay, says the customer interest towards its e-sports offerings is growing per day.

He says optimistically:

“We experienced a 30% increased turnover only in the first 5 days after the traditional sports shutdown. This is growing on a day-to-day basis as more people get involved. We expect this to get in 100’s% once all eSports leagues restart playing online.”

Ian Hills, general manager of Blexr, a Malta-based digital marketing and media company catering to the gaming sector, also reports similar trends:

“With the cancellation of much of the world’s sporting calendar we’ve naturally felt the effects in our sports revenues but results in our core competency of casino are holding fast, with our flagship brand recording several all-time highs over the last few weeks.”

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How Industry People Are Coping

As there is a renewed buzz around e-gaming, online casinos and other internet-based activities, there cannot be a total shut down of the gaming industry.

Almost all companies have migrated to a work-from-home mode. Blexr’s Hills sums up how his company responded to the pandemic:

“We acted quickly and decisively in the face of growing anxiety about COVID-19, which is why we are entering our second week of being an entirely remote organisation. We wanted to adhere to government advice over social distancing and also we felt our collective responsibility to lessen the impact of the disease.”

Diana Rotaru, co-founder of Vegas Slots, says the best approach is to look for alternate products and support everyone around, especially the employees. She suggests:

“Regarding COVID-19, I understand that we are facing new and uncertain times. However I think people need to remain rational and try to think of the next steps and the best solution for their businesses , employees and the ones around us. It is also very important for companies to remain supportive and understanding with their employees and the people around them.”

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It helped that online processes and operations can lend themselves to such quick and flexible transformation from office to home. In fact, the work-from-home option has been in vogue in several companies. Hills adds:

“Blexr has offered unlimited remote working as a flexible option for employees for over a year so we’ve got lots of battle-hardened experience at virtual meetings, VPN connections and maintaining the human interaction necessary for teams to work together.”

How Technology Companies Reacted

The technology service providers, though largely invisible to the public eye, are the rock around which the gaming industry is built. How are they doing?

Igor Markovic, a director board member at NSoft, a technology provider to betting industry based in Bosnia and Herzegovina, says his company has announced an unprecedented rescue package to the partners:

“In order to mitigate this demanding period, we have come up with a rescue package that will help our partners at this very moment and consequently, after all this is over, increase their business operation results. NSoft is ready to provide full support to its partners offering its virtual and draw-based games portfolio completely free of charge from 1 April to 1 June. Having no setup fees, no minimum monthly fees and no monthly revenue share invoices for two months will certainly help our partners to overcome these difficult months.”

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Rarely do you find such remarkably generous gestures in the betting and gambling industry, where words like cut-throat and competition are more frequently used than the words like chivalry.

Be sure of that: Corona – another C-word – is bringing in some previously unheard-of positive changes too.

What’s in Store in Future?

The situation at present is such that the future can only be bright. There is no other way. But how bright it is going to be? And for whom it will shine the brightest?

There is a widely held view that e-sports and online casinos will thrive. Rotaru clearly subscribes to that view. She says:

“While live betting and live dealers are affected, there are alternative products that are unaffected by the existing situation, mainly e-sports like Call of Duty, DOTA and online Casinos games like table games and slots.”

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Tim Grice, the Chief Executive Officer of Connective3, a UK-based digital marketing agency in the gaming sector, acknowledges the increased traffic towards the igaming platforms:

“We have seen an increased amount of traffic and conversions across igaming (casino/poker/bingo) as well as certain financial products and services … but there is no doubt some serious pain across multiple sectors.”

However, he expects the business to bounce back across all sectors and predicts a growth wave once the crisis is over.

“The best piece of advice I can give is to … have enough in the bank to see your business through 6 months of no revenue … and the funds to invest when the world wakes up. We’re anticipating a huge wave of growth when normality returns and as a business, we want to be in position to take full advantage.”

While COVID-19 is still wrecking its havoc, industry leaders are already planning ahead. They are clearly betting on the crisis to end – sooner rather than later.

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Perhaps the real battle of epic, Mahabharata proportions will start in the gaming industry when the Corona outbreak is subsumed. Now is the time to prepare for the battle –mostly from home though.

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How European Tax Changes Are Reshaping iGaming Media Budgets in 2025

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Throughout 2025, European iGaming markets have faced a new layer of complexity: shifting tax and licensing rules that directly impact marketing costs. Governments continue to increase gross gaming revenue (GGR) tax rates and impose stricter reporting standards.

As of July 2025, these changes have become a critical factor in how operators and agencies plan, distribute, and optimize user acquisition budgets. RockApp analysis indicates that tax policy is fundamentally reshaping the planning process for performance marketing across Europe.

European Tax Environment in 2025

Several major European markets have introduced or expanded gambling tax rules over the last 18 months:

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  • Germany: GGR tax increased from 5.3% to 7% in mid-2024. By Q2 2025, operators are recalibrating CPA targets and revising bonus strategies to preserve margin.
  • Netherlands: New compliance requirements implemented in January 2025 include enhanced KYC/AML reporting, adding operational costs and slowing onboarding funnels.
  • Eastern Europe: Romania and Poland are reviewing GGR tax bands, with planned 1–2% increases included in government budgets for H2 2025.

These changes raise per-user acquisition costs and reduce flexibility on pricing incentives. Media buyers now need to plan budgets and creative strategy with greater precision to maintain efficiency.

RockApp data, drawn from over 120 active campaigns in 2025, demonstrates how these pressures translate into real shifts in buying behavior and budget allocation.

Budget Impact on Media Buying Strategies

Analysis of campaign performance in 2025 reveals several clear trends:

  • Shift to Tier-2 GEOs: Markets with lower tax pressure (such as CIS, Balkans, and LATAM) are seeing 30-40% more acquisition budget allocation compared to 2023.
  • CPA Adjustments: Average first-time-depositor CPA in regulated Western European markets has risen from ~€120 in 2023 to €145–160 in 2025, driven by increased taxation and competitive auction dynamics.
  • Creative Cost Pressures: Bonus-focused creatives now demand tighter payout modeling to balance user appeal with higher GGR liabilities.

As a result, buying strategies have moved away from broad, high-volume campaigns toward segmented, CPA-focused plans with more granular GEO targeting.

Budget Impact on Media Buying Strategies

Tax policy changes don’t just influence operator balance sheets. They force a recalibration of the entire media buying strategy.

RockApp data from over 120 active campaigns in 2025 shows clear budget trends:

  • Shift to Tier-2 GEOs: Markets with lower tax pressure (e.g., CIS, Balkans, LATAM) now see 30-40% more acquisition budget allocation compared to 2023.
  • CPA Adjustment: Average first-time-depositor CPA in regulated Western Europe has climbed from €120 in 2023 to €145-160 in 2025, driven by both taxation and competitive auction prices.
  • Creative Cost Pressure: Bonus-focused creatives need tighter payout modelling, balancing marketing appeal with GGR realities.

For media teams, the result is a move away from broad, high-volume campaigns toward precisely segmented, CPA-optimized buying with robust GEO-targeting logic.

GEO Diversification as Strategic Response

For many brands, geo diversification has become the simplest and most effective hedge against rising tax costs.

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According to Appsflyer’s mid-2025 install cost benchmarks, CPIs in markets such as Brazil, India, and select African countries remain stable or are falling – averaging $0.60–$1.20 per pre-install, compared to $3+ in Western Europe.

RockApp’s planning data shows clear reallocation trends:

  • LATAM budgets up ~35% year over year.
  • Eastern Europe spending stable, with modest CPA increases.
  • Western Europe budgets flattening or declining, with more investment going toward targeted retargeting and high-value lookalike segments.

Diversifying GEO strategy is emerging as a necessary planning approach to balance premium Tier-1 acquisition costs with Tier-2 scale opportunities.

Tactical Media Buying Adjustments in 2025

In response to new taxation and compliance demands, advertisers are refining their acquisition tactics. Effective strategies seen across European campaigns this year include:

  • Hyper-segmentation: Adapting CPA targets at the micro-GEO, channel, and audience level.
  • Creative Flexibility: Developing multiple bonus tiers and transparent CTAs designed for localized regulations.
  • Source Tiering: Prioritizing verified, high-retention traffic sources over pure volume channels.
  • Automated Bidding Rules: Aligning bid pacing and budget allocation with region-specific margin goals and user lifetime value curves.

RockApp analysis suggests that these shifts are helping operators maintain acquisition efficiency in the face of rising costs and regulatory complexity.

Advice for Q3 and Q4 Planning

With peak acquisition season approaching, several planning considerations stand out:

  • Leverage Q3’s traditionally lower competition to test new channels and creative variations cost-effectively.
  • Prepare Q4 budgets for elevated CPA levels, using segmented bidding strategies and clear ROI targets.
  • Integrate compliance checks and fraud-control measures early in creative production to avoid approval delays and wasted spend.

RockApp data indicates that campaigns investing in upfront planning and testing see more stable CPA performance even in high-demand periods.

Conclusion

European tax changes have become a defining variable in iGaming growth strategy. These aren’t simply operational details – they now shape how marketing teams approach channel selection, creative design, and budget allocation at the most fundamental level.

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RockApp continues to monitor these shifts across campaigns and regions, helping operators and agencies adapt media buying systems to maintain acquisition efficiency in a more complex regulatory environment.

The post How European Tax Changes Are Reshaping iGaming Media Budgets in 2025 appeared first on European Gaming Industry News.

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IGT Celebrates Milestone Achievement

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IGT has hosted a special customer event to celebrate a 2500-plus unit installment milestone in Spain’s Amusement with Prize (AWP) salones sector.

Presented in partnership with gaming distributor Orenes Grupo, the event was held at the historic Retuerta LeDomaine Hotel in Valladolid, Spain. IGT representatives were onsite to demonstrate the Company’s Salones Espana multi-level progressive (MLP) portfolio featuring the high-performing Diamond Mania and Treasure Box Link games on the BINTIA 27 cabinet.

“IGT was thrilled to bring our customers together in a world-class venue to demonstrate our top-performing MLP innovations and celebrate our growth in Spain’s Salones Sector. As reflected by our 2500-plus unit installment milestone, IGT is committed to building a successful roadmap in Spain by delivering market-attuned MLP experiences that align with localized player preferences,” said Marilu Aldana, IGT Director of Sales, Western Europe and Africa.

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The post IGT Celebrates Milestone Achievement appeared first on European Gaming Industry News.

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Playzia Partners with Erwin to Accelerate Growth in German iGaming Market

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Playzia, a rapidly growing force in the iGaming industry, has signed a significant partnership with Staatliche Toto-Lotto GmbH Baden-Württemberg’s slot brand erwin. This alliance will see Playzia’s cutting-edge games become available on another trusted platform, marking a major step forward in Playzia’s German expansion strategy.

“We’re thrilled to partner with erwin to introduce our extensive library of games to a broader audience. This market is strategically important to us, and through this collaboration, we aim to bring our signature game innovations and top-tier content to players who crave a high-quality, dynamic gaming experience,” said Vlad Modorcea, Chief Product Officer at Playzia.

Barbie Nerz, Head of Online Games at Staatliche Toto-Lotto GmbH Baden-Württemberg, said: “We’re happy to announce our new partnership with Playzia – their fresh and engaging games are a fantastic addition to our portfolio! This collaboration not only broadens our current offering but also ensures that our game selection stays dynamic and exciting going forward.

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“With our dedicated slot vertical ‘erwin’, we provide iGaming fans with a safe, legal, and high-quality gaming experience. As player preferences and market trends continue to evolve, so does our portfolio – and we’re always looking ahead. That’s why we’re especially looking forward to welcoming popular titles like Red Envelope Riches, Billionaire Rhino, Billionaire Wolf, and Caishen’s Coins, alongside innovative new additions like Zeus’s Thunderstrike, T-Rex Treasure Hunt Megaways, Dwarves Treasure Race, and Knights the Siege to the ‘erwin’ platform soon.”

This latest agreement adds to a growing list of strategic partnerships Playzia has secured in the German market, as the studio deepens its commitment to localised growth and regulatory compliance. These key deals are also part of a calculated effort to build a strong, localised presence and align closely with regional player preferences.

Beyond Germany, Playzia continues to expand across other major regulated territories, including the UK, Greece, Brazil and Romania – with certifications underway for entry into the Netherlands, Sweden and Switzerland.

The post Playzia Partners with Erwin to Accelerate Growth in German iGaming Market appeared first on European Gaming Industry News.

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