Press Releases
Betting operators and arbitration bodies agree dispute resolution procedure

The International Betting Integrity Association (IBIA) has joined forces with arbitration bodies the Independent Betting Adjudication Service (IBAS) and eCOGRA to establish measures to inform and advance the customer betting dispute resolution decision-making process. The approach relates to circumstances where customer winnings are not paid for the period where a sporting event is under investigation.
Previously, when frustrated consumers have approached arbitration bodies they have had to request updates from operators on each customer claim on a piecemeal basis throughout the year. This has involved considerable administrative time and effort on behalf of arbitration bodies and operators, with some cases taking over two years to be completed as sports bodies undertaken investigations into potential corruption. Under the agreement, IBIA will seek updates on all outstanding cases of suspicious betting it has reported to sports twice a year. Arbitration bodies will then contact operators using the same timeline.
Khalid Ali, CEO of the International Betting Integrity Association, explained: āThe approach is aimed at improving information sharing on the status of suspended accounts linked to potential match-fixing. Sports have been supportive, which is vital as the process relies on feedback on their investigations. IBIA members want to do all they can to stop corrupters from benefiting financially and will continue to suspend accounts where appropriate. However, it is recognised that not all suspicious betting is corrupt and that innocent consumers should not be penalised.ā
Richard Hayler, Managing Director of the Independent Betting Adjudication Service, said: āWe welcome this considered and proportionate response to a problem that IBAS had raised with the IBIA. We are optimistic that the system will alleviate some of the difficulties previously caused where customer accounts and balances have been suspended – or bets left unsettled – for indeterminate periods, during which ADR providers could offer no practical advice or information to claimants. The solution developed by the IBIA will expedite this process. It will reassure our adjudicators that important investigations remain active and encourage operators and those investigating to review whether every bet on a suspicious event needs to be treated the same way. It showcases both the benefits of ADR providing feedback to the industry and the ability of collaborative work to deliver practical service improvements.ā
āTex Rees, Director of eCOGRA said: āThese initiatives have been much needed and provide clarity and consistency for consumers and operators alike. We appreciate the collaborative and inclusive approach the IBIA has taken, which demonstrates what can be achieved when the industry works together to provide practical solutions and raise standards.ā
The process has been agreed by IBIA and its members, which make-up many of the largest operators in the world, and IBAS and eCOGRA, which represent two of the leading customer dispute resolution bodies covering the UK and wider regulated markets. The approach kicked in from the start of 2020 and will be monitored to see if it can be implemented in other markets. Any parties interested in joining this approach are encouraged to contact IBIA at [email protected].
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Loot & Labyrinths: Roll the Dice for Riches

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Playān GO invites players to delve into the thrilling realm of Loot & Labyrinths, where tabletop RPGs meet the spinning reels. Combining strategic dice rolls with rewarding slot mechanics, this 5Ć3 video slot offers an unparalleled fantasy experience.
A group of friends begins a tabletop adventure, only to find themselves transported into the game itself. Now, players must help their avatars ā the wizard, rogue, paladin and barbarian ā navigate treacherous dungeons, battle formidable foes, and claim legendary loot. With every spin, the stakes rise, bringing the thrill of dice-driven RPG mechanics to slot gaming.
With Loot & Labyrinths, Playān GO brings a fresh take on role-playing themes, allowing players to engage in encounters that test their luck and strategy. Whether facing off against monsters, looting treasure, or enjoying a well-earned tavern break, every decision can tip the odds in their favour.
The gameās standout features elevate its strategic depth. The Random Encounter mini-game challenges players to roll their way through three unique events: Monster Attack, Treasure Lair, and Tavern Night, each offering distinct rewards and opportunities to boost multipliers up to 5x. Meanwhile, Dungeon Free Spins push the adventure further, allowing players to draw buffs that transform symbols, grant extra spins, and unlock progressively higher multipliers ā culminating in a potential 100x boost.
For fans of immersive slot storytelling, Loot & Labyrinths builds on Playān GOās legacy of rich narratives, aligning with titles that transport players to otherworldly adventures like Champions of Mithrune and Trinity Impact. Its engaging mechanics and stunning fantasy-inspired artwork make it an ideal choice for players who enjoy both slot gaming and RPG-style strategy.
Head of Game Retention at Playān GO, George Olekszy, said: āWe love bringing fresh ideas to the slot world, and Loot & Labyrinths is a prime example. The blend of dice-rolling mechanics with engaging slot features offers a unique experience. Players will appreciate the strategic choices, immersive theme, and, of course, the chance for epic wins!ā
With its dynamic gameplay and rich fantasy setting, Loot & Labyrinths is set to captivate players seeking a new way to spin and strategise. Ready your dice ā fortune favours the bold!
The post Loot & Labyrinths: Roll the Dice for Riches appeared first on European Gaming Industry News.
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HIPTHER Wraps Up the iGaming & TECH FallāWinter Run-Off 2024ā2025 Presented by GameOn

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HIPTHER, media brand and organizer of renowned boutique networking events for the Gaming and Tech industries, is thrilled to announce the ending and the Big Winners of itsĀ iGaming & TECH FallāWinter Run-Off 2024ā2025, presented and sponsored by GameOn.
The results are in, and the iGaming and tech community has once again gone the distance! The iGaming & TECH FallāWinter Run-Off 2024ā2025, proudly presented by GameOn, came to a strong finish, celebrating movement, determination, and next-level endurance.
Over the past few months, dozens of industry professionals laced up and braved the rain, wind, and cold for a virtual challenge that turned kilometers into camaraderie ā and competition. Participants from across the globe logged hundreds (and in some cases, thousands!) of kilometers in this seasonās challenge, proving that the iGaming & tech world knows how to move.
A massive congratulations to our Top 5 Women and Top 5 Men, who truly embodied the spirit of the Run-Off and inspired us all with their dedication:
š Top 5 Women:
š„ 1st Place: Lucy Owen (Playtech) ā 1794.3 km
š„ 2nd Place: Stefania Nitulescu (Betfair Romania Development) ā 1116.5 km (Winner of the 2024 Summer Run-Off Challenge, ASICS Frontrunner)
š„ 3rd Place: Galya Srugo (Paysecure) ā 970.2 km
š 4th Place: Irma Kristic (NSoft ) ā 859.7 km
š 5th Place: Ineta Macinskiene (WALLETTO) ā 520.3 km (Also a top 5 finisher in the 2024 Summer Run-Off Challenge)
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š Top 5 Men:
š„ 1st Place: Hristijan Nasevski (Bragg) ā 1678.7 km (Winner of the 2024 Summer Run-Off Challenge)
š„ 2nd Place: Rob Fell (RiskCherry) ā 835.6 km
š„ 3rd Place: Krystian Kotynia (Relout) ā 776.9 km (Also placed in the top 5 during the 2024 Summer Run-Off Challenge)
š 4th Place: Will Talbut (Playtech) ā 763.4 km
š 5th Place: Heimar Lecht (Telesign) ā 758.5 km (Another consistent top performer from the 2024 Summer Run-Off Challenge)
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Zoltan Tuendik, Co-Founder at HIPTHER and Founder of the HIPTHER iGaming Strava Club, stated: āThe iGaming Runners Strava Club has far surpassed our expectations, and weāre only just getting started. With Summer Runoff 2.0 on the horizon and even more exciting plans in the pipeline, this community is picking up serious momentumāone step at a time
From consistent champions to first-time participants, every single runner in this challenge has made a mark. Whether you were in it to compete or simply to stay active and motivated through the colder months ā your passion and perseverance made this challenge unforgettable.ā
HIPTHER and GameOn would like to thank each and every participant for bringing their A-game to this seasonās challenge. Your energy keeps the iGaming & tech community strong and unitedāeven while running solo.
The next iGaming & TECH Run-Off challenge returns in May 2025, so stay tuned for more! Until then ā keep running, keep pushing, and keep leveling up.
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About HIPTHERās iGaming & TECH Run-Off
At HIPTHER, wellness and sustainability arenāt trends ā theyāre part of our DNA. The #hipthers were the first to introduce Fitness and Wellness Networking into boutique conferences, featuring Morning Networking Runs and Yoga Sessions that helped set the tone for mindful connection.
In 2024, inspired by the incredible dedication of participants, HIPTHER Co-Founder Zoltan Tuendik launched the HIPTHER Run-Off Club on Strava, a global community initiative to promote health, fitness, and camaraderie within the iGaming and Tech industries.
With the unwavering support of GameOn as main sponsor, the Club has since organized dedicated Run-Offs during major industry events like SiGMA Europe 2024 and ICE Barcelona 2025 ā uniting passionate runners from around the world in a celebration of movement, connection, and shared momentum.
The post HIPTHER Wraps Up the iGaming & TECH FallāWinter Run-Off 2024ā2025 Presented by GameOn appeared first on European Gaming Industry News.
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NOVOMATIC premieres SAPPHIRE PACKAGE in Casino Partouche dāAnnemasse in France

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The inaugural installation at Casino Partouche dāAnnemasse features a complete setup of four state-of-the-artĀ DIAMOND Xā¢ 3.32Ā cabinets along with theĀ SUPERIA GAMESā¢ Link 1. Players can now enjoy an extraordinary Linked Jackpot experience, brought to life with ultra-modern, high-quality LED signage, ensuring stunning visual impact and engaging gameplay.
A premium gaming experience like no other
TheĀ SAPPHIRE PACKAGEĀ delivers a synergistic combination of innovation and entertainment, offering high-end gaming content throughĀ SUPERIA GAMESā¢ Link 1. This game mix seamlessly blends classic fan-favorites fromĀ CASH CONNECTIONā¢Ā andĀ GOLDEN LINKā¢Ā with brand-new titles, providing a diverse selection of 25 thrilling games and exciting jackpot opportunities.
The heart of theĀ SAPPHIRE PACKAGEĀ is theĀ DIAMOND Xā¢ 3.32, a premium multi-screen gaming machine that combines elegance, innovation, and player-focused design. Featuring two 32ā full HD LCD game screens with LED backlighting and an integrated 32ā topper for enhanced Progressives support, this cabinet ensures maximum visibility and visitor attraction on the gaming floor.
Additionally, the brilliant LED signage powered by the provenĀ AbsoluteVisionā¢Ā platform enhances the gaming experience with its dynamic content, crisp resolution, and robust LED panels ā ensuring long-lasting performance and exceptional visual appeal. Its striking design makes it a true eye-catcher on the casino floor, drawing players in and creating an exciting focal point for gaming enthusiasts.
TheĀ SAPPHIRE PACKAGEĀ is part of an exclusive series of premium offerings. Each of these special offers delivers a unique combination of innovation, high-end gaming equipment, and ultimate entertainment experience.
A new benchmark in casino entertainment
This groundbreaking installation in France marks a major milestone for NOVOMATIC, setting a new standard for premium linked gaming solutions.
Arnaud Moumdjian, Director at Casino Partouche dāAnnemasse, states: āOur goal is to constantly innovate and offer our guests the most exciting and modern gaming experiences. With theĀ SAPPHIRE PACKAGE, we are proud to be the first casino worldwide to present this new concept ā a stunning combination of cutting-edge NOVOMATIC technology and immersive design. Since the moment it was installed, the feedback has been overwhelmingly positive: Players are drawn to the vibrant LED signage and thrilled by the game selection, which includes iconic titles likeĀ Book of Raā¢Ā andĀ Queen Cleopatraā¢. We thank our long-standing partner NOVOMATIC for making this exclusive launch possible.ā
Patrick Delbauffe, Sales Manager at NOVOMATIC France, adds: āWe are delighted to celebrate the first-ever installation of theĀ SAPPHIRE PACKAGEĀ at Casino Partouche dāAnnemasse. This achievement highlights our strong partnership with Groupe Partouche and our shared commitment to delivering innovative and high-quality gaming experiences. With theĀ DIAMOND Xā¢ 3.32Ā cabinets and the excitingĀ SUPERIA GAMESā¢ Link 1, we are confident that this new addition will captivate players and bring outstanding performance to the gaming floor.ā
The post NOVOMATIC premieres SAPPHIRE PACKAGE in Casino Partouche dāAnnemasse in France appeared first on European Gaming Industry News.
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