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Pennsylvania Department of Drug and Alcohol Programs Releases Report on Impact of Interactive Gaming in Pennsylvania

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The Pennsylvania Department of Drug and Alcohol Programs (DDAP), Penn State University (PSU), and the Pennsylvania Gaming Control Board (PGCB) released the first-of-its-kind report analyzing the impact of Interactive Gaming, also referred to as online gambling or iGaming, in Pennsylvania.

“This report will assist DDAP in its mission to assess and address how gambling behaviors impact compulsive and problem gambling within the commonwealth. We want to ensure we are offering all the resources we can at the state level to anyone who may be experiencing problem gambling behaviors. Knowing the current iGaming trends in the state will help DDAP make informed decisions and help to spread awareness that treatment and resources are available to help when this recreational hobby becomes a more serious problem,” Jen Smith, Secretary of DDAP, said.

Under Act 42 of 2017, which legalized interactive gaming in Pennsylvania, DDAP is required to complete an assessment and report on the impact of interactive gaming in the commonwealth. This was the first year for the completion of the assessment and report compilation. Funding for this report is provided by law through fees the PGCB assesses from interactive gaming licensees.

“Penn State and the Criminal Justice Research Center is enthusiastic about this partnership with the Department of Drug and Alcohol Programs and the Pennsylvania Gaming Control Board. By collecting these data on a yearly basis, we can ensure an accurate understanding of the impact of this policy change on our Pennsylvania communities. If interventions are required, this assessment will help to guide a data-driven response,” Dr. Glenn Sterner, Assistant Professor of Criminal Justice at Penn State University, said.

The findings of this report were generated from a survey of more than 1100 individuals across Pennsylvania throughout 2020-21 and indicate:

  • Approximately 1 in 10 Pennsylvanians engage in interactive gaming.
  • The most popular interactive gaming is sports betting and nearly half of all who participate in interactive gaming are engaged in sports betting.
  • Nearly half of all those who engage in interactive gaming exhibit at least one problem gambling behavior.

“The findings of the report emphasize the PGCB’s long-standing priority in assisting individuals who develop compulsive gambling issues including our efforts to provide information and effective tools such as the PGCB’s Self-Exclusion programs. I also believe that findings in this and subsequent reports can provide critical information to prevention professionals and to those in the treatment community who are assisting individuals on their path to recovery,” Elizabeth Lanza, Director of the PGCB’s Office of Compulsive and Problem Gambling, said.

Gambling, even through legal avenues, becomes a problem when individuals begin to develop strained relationships with loved ones, borrow money to gamble, gamble to experience a high or feeling, miss work, school, or other activities and obligations in order to gamble. These behaviors can have a serious impact on a person’s financial, physical, and mental health. Other symptoms of problem gambling include trying to hide or lying about gambling, using gambling as an escape to avoid dealing with other problems, and feeling like the habit is out of control but being unable to stop.

Pennsylvania’s Self-Exclusion Program allows an individual to request to be excluded from legalized gaming activities including iGaming and those within a casino and offsite venues. More information on the program and ways to identify problem gambling can be found through the PGCB’s website specific to its efforts in compulsive and problem gaming.

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Canada

High Roller Technologies Signs Letter of Intent with Kindbridge Behavioral Health to Support Responsible Gambling in Ontario

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High Roller Technologies Inc., operator of the award-winning, premium online casino brands High Roller and Fruta, announced it has entered into a non-binding Letter of Intent (LOI) with Kindbridge Behavioral Health (Kindbridge) to support its commitment to responsible gambling in Ontario, subject to licensing and regulatory approval.

Through the planned partnership with Kindbridge, High Roller intends to offer eligible Ontario players who choose to self-exclude a confidential pathway to support that helps individuals understand their options and take next steps at their own pace. The experience begins with education and a guided triage process, followed by the option to connect with no-cost peer support and, when appropriate, licensed Canadian clinicians. Using a stepped-care approach, individuals can start where they feel ready and access additional support over time, based on their needs and goals.

“We believe entertainment should always be enjoyed responsibly. Partnering with Kindbridge reinforces our commitment to player wellbeing by ensuring that anyone who may be experiencing challenges with their gambling activity has access to meaningful, professional support. This collaboration reflects our responsibility not only as an operator, but as a trusted brand that puts people first,” said Seth Young, Chief Executive Officer at High Roller.

Kindbridge works with gaming operators across North America to deliver early-intervention programs designed to identify, assess, and support at-risk individuals, including integration with self-exclusion and responsible gaming workflows.

“Building strong, accessible pathways to support is an essential part of effective responsible gambling programs.nOperators are uniquely positioned to assist individuals who may be experiencing distress by helping connect them to appropriate care. We’re proud to work with High Roller to expand access to specialized clinicians and evidence-based resources, supporting healthier outcomes for players and more effective responsible gambling frameworks,” said Daniel Umfleet, Founder & CEO of Kindbridge Behavioral Health.

Seth Young, who currently serves as Chief Executive Officer of High Roller, is a current shareholder, member of the Board of Advisors, and former member of the Board of Directors at Kindbridge.

The post High Roller Technologies Signs Letter of Intent with Kindbridge Behavioral Health to Support Responsible Gambling in Ontario appeared first on Americas iGaming & Sports Betting News.

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Brightstar Lottery PLC

Brightstar Lottery Delivers Industry-Leading Sales Force Automation Solution to Ontario Lottery and Gaming Corporation

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Brightstar Lottery PLC announced that it has deployed its Sales Wizard salesforce automation tool to the Ontario Lottery and Gaming Corporation (OLG). Brightstar’s powerful, cloud-based Sales Wizard easily integrates with OLG’s central system and equips sales representatives with actionable insights and compelling data to identify lottery retail opportunities and make every retail visit more effective.

“Brightstar’s Sales Wizard is enabling OLG’s sales force with digital access to actionable data while unlocking operational efficiencies so that our sales representatives can make the best use of every retail visit. Sales Wizard is highly configurable so OLG can leverage this product in a variety of ways to meet our evolving business needs,” said Vanessa Theoret, OLG Sr. Director Retail Sales & Account Management.

“OLG joins 24 other lotteries in using Brightstar’s Sales Wizard to help responsibly grow sales. Sales Wizard was designed to be a flexible, convenient tool for lottery sales representatives to work strategically with retailers, providing data, reports, and insights to understand sales trends and optimize as needed,” said Scott Gunn, Brightstar Chief Operating Officer North America Lottery.

Sales Wizard is the industry-leading sales force automation tool that provides sales teams with timely, relevant information and is available in user-friendly mobile apps for greater efficiency in the field. Currently supporting more than 148,000 retailers globally, Sales Wizard provides data and insights on sales, instant ticket inventory, instant ticket facings, point-of-sale equipment and signage, and much more.

Brightstar serves nearly 90 lottery customers and their players on six continents.

The post Brightstar Lottery Delivers Industry-Leading Sales Force Automation Solution to Ontario Lottery and Gaming Corporation appeared first on Americas iGaming & Sports Betting News.

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ComeOn Launches New Marketing Campaign in Ontario

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ComeOn Group has launched its new marketing campaign in Ontario. The campaign underscores ComeOn Group’s long-term commitment to sustainable expansion – powered by ComeOn’s proprietary technology and a clear focus on delivering standout, personalized entertainment experiences at scale.

Since entering Ontario in 2022 with its licensed online casino offering, ComeOn Group has steadily built its presence in one of North America’s most competitive regulated markets. In late 2024, the Group reached a major strategic milestone with the launch of its full proprietary sportsbook in the province, expanding its product portfolio and strengthening its position as a full-suite iGaming operator.

The addition of sportsbook enables ComeOn to offer both casino and sports betting within a unified entertainment ecosystem. This expansion aligns with the Group’s broader global strategy to accelerate sportsbook growth, leveraging its in-house platform, trading capabilities, and risk management expertise to scale efficiently across regulated jurisdictions.

To support this next phase of growth in Ontario, ComeOn Group has shifted to an independent media planning model, activating a bold, high-frequency presence across Linear TV, Connected TV (CTV), and Digital channels. This approach reflects the Group’s product-led philosophy- pairing increased brand visibility with a seamless, personalized player journey powered by a robust, in-house technology stack built for performance and scale.

At the centre of the campaign is a series of premium television commercials starring Jeremy Piven, a long-standing ComeOn brand ambassador. Piven’s high-energy presence and authentic connection to sports reinforce the brand’s entertainment-first positioning, bringing ComeOn’s sportsbook experience to life across TV and digital. Produced by ComeOn Group’s internal creative hub, the campaign provides a cohesive creative platform that clearly differentiates the brand in a crowded market.

Efi Peleg, Chief Commercial Officer at ComeOn Group, said: “Ontario is a critical and highly competitive market for us. By shifting to independent media planning and activating a true 360-degree marketing mix, we’re not just increasing awareness – we’re demonstrating the strength of our proprietary platform and our ability to deliver a superior, personalised player experience. Our headline campaign, led by Jeremy Piven, brings our entertainment-first proposition to life and reflects our broader strategy of driving sustainable growth in key regulated markets through differentiated products and data-driven execution.”

The post ComeOn Launches New Marketing Campaign in Ontario appeared first on Americas iGaming & Sports Betting News.

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