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Agilysys Signs Hospitality Deal with INSPIRE Entertainment Resort

Published

1 year ago

November 9, 2022

Reading Time: 2 minutes

Agilysys Inc., a leading global provider of hospitality software solutions that deliver High Return Hospitality, announced a meaningful addition to its Asia-Pacific customer portfolio: Mohegan INSPIRE Entertainment Resort (Mohegan INSPIRE), which when completed will be the largest hotel-retail-entertainment complex in South Korea.

Agilysys will deliver multiple hospitality systems to the property, including its core property management (PMS) and point-of-sale (POS) systems. The deal signifies key advancements for Agilysys in the Asia-Pacific region, including its first casino property and large-scale PMS deployment in South Korea.

Projected to open in 2023 as a $5 billion entertainment resort ultimately spanning more than 500,000 square meters, Mohegan INSPIRE is located an hour outside of Seoul and within the Incheon International Airport’s IBC development area, a major hub to Northeast Asia. Once completed, the complex will feature a three-tower luxury hotel with more than 1300 five-star and six-star guest rooms, more than 20,000 square meters of luxury retail space, more than 20 food and beverage concepts, a 20,000 square meter casino, and the largest entertainment arena in South Korea.

Hospitality-focused innovation and the ability to deliver diverse personalised guest experiences at scale were meaningful considerations for the team evaluating systems to span the property.

Ioan Mitulescu, vice president of information technology for Mohegan INSPIRE Entertainment Resort, said: “In order to future-proof our investment, it was important to our team to select a technology provider with extensive hospitality experience, an accelerating pace of ongoing innovation and a commitment to hospitality-focused research and development. Agilysys brings all three to the table, and we look forward to the level of guest engagement and exceptional personalized experiences that we will be able to provide through these integrated and feature-rich hospitality software solutions.”

The Mohegan INSPIRE team selected Agilysys’ Hospitality Cloud solutions in part for interoperability with other systems and the ability to create and maintain a single unified profile for each guest. The systems will help staff understand each guest’s preferences and interests across the many lodging, dining, activity, casino and other entertainment options the property will offer. The technology’s ability to scale easily to accommodate long-term growth while also ensuring a high Return on Experience (ROE) over time by adapting to changing guest and staff expectations also was a deciding factor in the selection.

Agilysys solutions help properties enable the highest ROE through staff-facing functionality that creates more engaged and empowered staff members as well as guest-facing features that ensure experiences at every touchpoint avoid disappointment and create champions so that guests return more often, spend more and post stronger reviews.

“The diversity of experiences that will be available at Mohegan INSPIRE is truly ground-breaking and we are proud to have our hospitality solutions acknowledged as the best choice for serving the broad needs of staff and guests at such an iconic property. Our 100-percent focus on delivering optimal hospitality experiences informs the future-forward research and development that keeps our solutions ahead in terms of versatility, scale and adaptability, all of which are vital to hospitality leaders in the Asia-Pacific region,” said Andrew Cox, APAC managing director for Agilysys.

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Sends company confirmed its participation in the ICE London Conference 2024

Published

4 months ago

January 17, 2024

Zoltan Tundik

ICE is the global showcase of innovative technologies, home to 600+ international brands providing access to products and services designed to enhance growth potential. Sends financial company confirmed its participation in the conference inviting to the brand’s stand for meetings.

The 6th of February is the opening day of ICE London 2024. The Sends team will spend three days of the conference meeting the current partners and establishing relationships with new ones in London. On its LinkedIn page, the company noticed that it had set up a stand to provide all the information about activity and business propositions, to meet with associates, and to engage with conference participants.

“Sends team is eager to meet the partners and new people at ICE London 2024. This event is iconic among gaming companies and market players. Organizers predict record attendance for the last London edition. We can’t miss this global event’s opportunities” , commented Anastasiia Pervushyna, Director/MLRO in Sends.

One of the shareholders (owners) of this company is Alona Shevtsova, a businesswoman, philanthropist, and active participant in the Ukrainian and UK FinTech community.

“Recent international industry events during the past year have already clearly shown the value and significance of in-person events for our industry and we expect that to be very evident in London as well”, Alona Shevtsova added.

Sends provides Internet acquiring, multicurrency personal and business accounts. Opening a SEPA/SWIFT/Faster Payments bank account is available within 48 hours after submitting the necessary documents. Sends is available in the web and app versions.

In 2025, the ICE London conference will relocate to Barcelona, Spain. The historic edition of the world’s largest and most international gaming expo ends in Great Britain. This country has hosted the event since 2013.

ICE London 2024 will be held from the 6th to 8th February at ExCeL London. To schedule a meeting with Sends representatives, please use [email protected] email or the conference application.

*Sends is a trade name of SMARTFLOW PAYMENTS LIMITED.

SMARTFLOW PAYMENTS LIMITED is registered in England and Wales (Company number 11070048).

Gaming

It’s time to speed up AI: Slotegrator presented new exciting solutions at iGB L!ve 2023

Published

10 months ago

July 25, 2023

Hunor Pal

A new era in the iGaming industry has begun: AI-powered solutions are now becoming affordable. Slotegrator presented the new AI-powered capabilities of its turnkey online casino platform at iGB L!ve 2023 in Amsterdam.

Every year, Slotegrator presents its newest innovations at iGB L!ve. This year, the company added several new features to its turnkey online casino platform, basing the additions on the results of internal customer research and global market analysis.

Upcoming trends are a constant source of speculation in the iGaming industry. As an industry trendsetter itself, Slotegrator knows what to bet on; last year, the company predicted rapid AI growth, and these capabilities have already been integrated into the company’s solutions.

The upgrades include:

The business intelligence (BI) module has become an Artificial BI module. Now it not only helps operators track the analytical data they need to make strategic decisions, but allows them to compare their project with others that operate in the same market. It’s an effective tool for analyzing competitors’ activities and to improve the entire business strategy.
ChatGPT was integrated to offer operators 24/7 business consultation. While the strategy will ultimately be up to the casino operator, ChatGPT’s capacity to offer advice can prove invaluable.
Fraud Detection (for collecting Big Data to reduce risk) with AI makes it easy for casino operators to set the parameters of what constitutes potentially fraudulent behavior and then segment players accordingly and take action when necessary.

Also, Slotegrator integrated a multiplayer chat function – an effective retention tool that emphasizes the value of live communication and offers opportunities for networking and creating player communities. The solution will see the addition of AI capabilities as well.

“This is just the first set of innovations. We are planning to use AI to boost our platform even further. The industry standards are changing, so the market can’t afford to use old tools now. Our participation in iGB L!ve 2023 demonstrated this completely,” says Dmytro Taran, COO at Slotegrator.

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Casino Guru Awards presents The Most Ethical Approach to Marketing category

Published

11 months ago

June 5, 2023

Gaspar Incze

Reading Time: 2 minutes

Casino Guru Awards’ 2^nd edition is coming back on the core promise to provide one of the most equitable and fairest formats for industry stakeholders to distinguish their companies across numerous categories focused on responsibility and customer care. Since the first event, Casino Guru Awards has been actively thinking how to best capture the myriad efforts put into making the industry a better, safer, and more transparent place for consumers and businesses.

This has led the team to introduce The Most Ethical Approach to Marketing, nominations for which are now open. Companies applying in this category will have the opportunity to demonstrate that they apply robust standards to their advertising practices in making their gambling messages heard.

This category aims to recognize iGaming companies that showcase a strong commitment to responsible marketing practices. Our judges will be evaluating the style and content of marketing efforts and materials, such as newsletters, social media campaigns, and others, with a clear focus on ethical marketing practices and responsible messaging. Apart from Casino Guru’s own judges, all applicants will be evaluated by an external panel of industry experts with vast experience in marketing, including:

Shane Stafford, Interim Head of Channel Marketing at Three Ireland
Martin Calvert, Marketing Director at ICS-digital
Dmitry Belianin, Chief Commercial Officer at Parimatch
James Bennett, Group Communications at EveryMatrix

The jury will weigh in on the strategies and tactics used by all nominees to promote their products and services. Applicants will be expected to clearly and unambiguously demonstrate how their marketing materials promote their brands while also accurately representing the risks associated with gambling and offering truthful and transparent information that is not ambiguous.

Casino Guru Awards Project Lead Daniela Kianicová, who is also one of the judges for the category, said: “The introduction of The Most Ethical Approach to Marketing category is a continuation of our ongoing commitment to making sure that we create a format that is ground-breaking and addresses the most urgent aspects of our industry, and shine light on the true torchbearers that have unflinching attitude towards doing the right thing.

We are looking forward to seeing robust examples of marketing ethics that put the consumer front and center and provide accurate, truthful, factual, and unambiguous information. An experienced panel of marketers will be weighing in to help shortlist, evaluate, and ultimately pick a winner in this important category.”

Nominations for Casino Guru Awards opened on May 15, 2023, and will be going through October 31, 2023. Shortlisted companies will be revealed on December 1, 2023, when the voting for Voice of the People category will begin as well. The official event will take place in February 2024.