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Grosvenor Casinos Reinforces Commitment to Responsible Gaming
Grosvenor Casinos has announced that is reinforcing its commitment to responsible gaming with an initiative which sees dedicated team members offering confidential support to customers around safer gambling.
Known as the Player Protection Champions, team members from the gaming and entertainment venues across the UK are using the Safer Gambling Week campaign to remind its regular customers as well as new about the one-to-one advice it provides, as and when they may need it.
Whilst the nationwide campaign runs from Monday 17th to Sunday 23rd October, Grosvenor Casinos’ initiative sees Player Protection Champions offering all year-round support in venue. The champions regularly receive specialist training on how to identify concerning behaviour, alongside education on how to discuss specific gambling problems or issues with customers in confidence.
They also help their colleagues to take responsibility for spotting the signs of gambling harm amongst customers to help strive for an enjoyable gaming experience for all.
As part of its ongoing commitment, Grosvenor Casinos have made contributions to safer gambling agencies in 2022, including support agencies such as GamCare.
Angela Attard, Player Protection Champion at The Victoria in London, said: “The role of a Player Protection Champion is to help embed the training and education they receive into the everyday workings of the casino.
“A key part of this is getting to know our regular customers and building a natural camaraderie with them. Not only does this enable us to spot any potential signs but it also creates a two-way relationship with our regular customers who become confident enough to confide in us and seek help should they need it.”
Mark McCaffrey, Head of Venues Customer Diligence at Grosvenor Casinos, said: “At Grosvenor, everyone has a responsibility for protecting and supporting our players however our Player Protection Champions are always on hand for more focussed support.
“The vast majority of customers who visit casinos enjoy gaming as a part of their leisure time. However, it is vital that we are ready and able to support the minority for whom their play may cause them issues. Grosvenor Casinos are committed to reducing gambling related harm and have invested in delivering training to over 1,000 colleagues in partnership with GamCare.”
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Bingo Paradise, a prominent UK iGaming affiliate, has announced its most successful quarter ever, achieving record growth during Q3 2024. The portal saw an unprecedented rise in first-time depositors (FTDs), a testament to its commitment to delivering value to players and operators in the highly competitive iGaming space.
“Q3 2024 has been a standout quarter for Bingo Paradise,” said Tom Waite, Manager of Bingo Paradise. “Our success is thanks to the hard work of our small team of talented writers and the oversight of our dedicated compliance manager. Together, they ensure that we provide honest, transparent reviews and operate within the highest industry standards. This, combined with our marketing efforts, including SEO and negotiating exciting player offers with operators, has been key to sending substantially more FTD’s to the operators.”
Bingo Paradise achieved a 65.24% year-over-year increase in FTDs compared to Q3 2023. This impressive growth underscores the affiliate’s focus on player-first strategies, such as creating honest, well-researched reviews that empower users to make informed decisions. The team’s compliance manager ensures every piece of content adheres to strict regulations, building trust with both players and operators.
A key factor in the platform’s success is its ability to negotiate exclusive offers with UKGC-licensed operators. These partnerships allow Bingo Paradise to provide unique deals that resonate strongly with players, enhancing its appeal as a go-to player resource. The focus on promoting only licensed operators also ensures fairness and security for users, which further solidifies the portals reputation.
The brands approach is a model of integrity and innovation. By prioritising compliance and transparency, Bingo Paradise, which itself is owned by Meteor Marketing Ltd has positioned itself as a trusted affiliate partner, both for operators seeking reliable collaborations and for players looking for guidance in the iGaming world. As the platform celebrates its Q3 2024 achievements, it remains committed to exploring new opportunities and maintaining its high standards.
Eagerly anticipated release now confirmed following a highly successful exclusivity period with Rush Street Interactive
Play’n GO has today announced the official US release of its hit title Colt Lightning Firestorm, following a three-week period of exclusivity with Rush Street Interactive brands BetRivers and SugarHouse.
Colt Lightning Firestorm was released in Europe and other jurisdictions in May 2024, and its release in the US comes with much fanfare following the game’s rave reviews in its short exclusivity period. The game is a sequel to the wildly popular Colt Lightning game which was released early last year, and indications at this stage suggest that this sequel may prove even more successful.
This announcement sees Colt Lightning Firestorm available to players in each state and operator with whom Play’n GO is licensed. Play’n GO first entered the online casino market in the US in 2022, and has reiterated its commitment to becoming active in every regulated market around the world.
Magnus Olsson, Chief Commercial Officer at Play’n GO said: “We’re excited to unveil Colt Lightning Firestorm to the wider online casino gaming community in the US, and have been very pleased to see its strong performance during its exclusivity period with Rush Street Interactive. We had high hopes for the game following the success of its predecessor, and we’re confident that these robust results will continue now that the game is available to an even bigger audience.”
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