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Grosvenor Casinos Reinforces Commitment to Responsible Gaming

Grosvenor Casinos has announced that is reinforcing its commitment to responsible gaming with an initiative which sees dedicated team members offering confidential support to customers around safer gambling.
Known as the Player Protection Champions, team members from the gaming and entertainment venues across the UK are using the Safer Gambling Week campaign to remind its regular customers as well as new about the one-to-one advice it provides, as and when they may need it.
Whilst the nationwide campaign runs from Monday 17th to Sunday 23rd October, Grosvenor Casinos’ initiative sees Player Protection Champions offering all year-round support in venue. The champions regularly receive specialist training on how to identify concerning behaviour, alongside education on how to discuss specific gambling problems or issues with customers in confidence.
They also help their colleagues to take responsibility for spotting the signs of gambling harm amongst customers to help strive for an enjoyable gaming experience for all.
As part of its ongoing commitment, Grosvenor Casinos have made contributions to safer gambling agencies in 2022, including support agencies such as GamCare.
Angela Attard, Player Protection Champion at The Victoria in London, said: “The role of a Player Protection Champion is to help embed the training and education they receive into the everyday workings of the casino.
“A key part of this is getting to know our regular customers and building a natural camaraderie with them. Not only does this enable us to spot any potential signs but it also creates a two-way relationship with our regular customers who become confident enough to confide in us and seek help should they need it.”
Mark McCaffrey, Head of Venues Customer Diligence at Grosvenor Casinos, said: “At Grosvenor, everyone has a responsibility for protecting and supporting our players however our Player Protection Champions are always on hand for more focussed support.
“The vast majority of customers who visit casinos enjoy gaming as a part of their leisure time. However, it is vital that we are ready and able to support the minority for whom their play may cause them issues. Grosvenor Casinos are committed to reducing gambling related harm and have invested in delivering training to over 1,000 colleagues in partnership with GamCare.”
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1 Reddit Post = 1,120 FTDs — No Site, No Backlinks!

Who says SEO has to be slow, boring, and backlink-hungry?
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“Can Reddit posts rank like SEO pages?”
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No backlinks
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→ r/onlinegambling
→ r/CasinoBonuses
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1,120 FTDs
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The post 1 Reddit Post = 1,120 FTDs — No Site, No Backlinks! appeared first on European Gaming Industry News.
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DeepDive launches AI platform to strengthen Enhanced Due Diligence for gaming operators’ anti-money laundering efforts

DeepDive today announced the launch of a revolutionary AI platform for Anti-Money Laundering (AML) compliance teams that conduct Enhanced Due Diligence (EDD) and player investigations.
AML teams at gaming operators face an impossible trade-off, they can either conduct thorough investigations that take days, or fast investigations that may miss critical intelligence. On top of that they have to be able to assess source of funds on customers all over the world. DeepDive combines multi-language web search and global regulatory compliance data checks to extend the reach of EDD. Compliance teams can now sift through the digital ocean of open-source data including public records, corporate filings, court documents, news archives, social media profiles and PEP, sanctions and watchlist data to build customer intelligence.
Using a unique combination of search tools, natural language processing, entity resolution and generative AI, DeepDive enables EDD research to go further and deeper, accessing more sources, in any language or alphabet. Instead of analysts spending hours clicking through search results and manually cross-referencing information, DeepDive’s AI processes hundreds of sources simultaneously and presents EDD reports viewable by timeline, alert type or risk category. Analysts can then interrogate the body of knowledge with the built-in chatbot to get to the heart of the matter, helping them make more informed risk decisions.
The team behind DeepDive is staffed by industry veterans that have previously launched, scaled and exited several fraud investigation and KYC platforms.
“DeepDive addresses the pain points facing compliance teams such as time-intensive manual research, incomplete data, language barriers, false positives, and the challenge of processing vast amounts of information at scale,” said David Pope, COO at DeepDive.
“We’ve now completed a successful six-month beta with MLROs and outsourced EDD providers. DeepDive has helped them build deeper intelligence on high-risk customers from all over the world, in a fraction of the time. Not only are we uncovering intelligence that the manual EDD approach misses, but with the time saved, gaming operators can extend EDD across a wider set of customer transactions.”
DeepDive strengthens EDD by creating multiple search permutations across publicly available data and targeted compliance databases in relevant languages and local search engines. After creating the most exhaustive possible dataset for analysis, entity resolution refines the data pool to remove false positives. Multiple generative AI tools are then used to build a structured intelligence report with full citations to original sources and an audit trail.
The DeepDive report covers personal background, legal issues, financial integrity, compliance history, and key relationships, revealing financial insight, known associates, locations, company linkages, political connections, and criminal activity—all structured for immediate analysis.
The post DeepDive launches AI platform to strengthen Enhanced Due Diligence for gaming operators’ anti-money laundering efforts appeared first on European Gaming Industry News.
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iRace Media extends partnership with The Hong Kong Jockey Club in Asia

iRace Media has announced the renewal of its long-standing partnership with The Hong Kong Jockey Club (HKJC) ahead of the new season commencing on 7 September.
The partnership will ensure racing fans can continue to experience uninterrupted access to high-quality Hong Kong racing content across Singapore, Malaysia and the wider Asia region. iRace readers and customers will have access to expert guides, results, tips and trusted analysis from one of the world’s premier racing jurisdictions.
Scott Bailey, Commercial Manager, iRace Media says:
“Hong Kong is a benchmark for racing globally; it’s fast, competitive and deeply followed throughout Asia. iRace has collaborated with the Hong Kong Jockey Club for many years now to deliver a trusted experience for racing enthusiasts, and we are thrilled to build on the accuracy, depth and speed that fans have come to expect.”
iRace Media’s extended partnership with the HKJC will explore new ways to enhance the racing experience through its digital platforms, offering real-time insights and driving fan engagement across the Asia region.
Get set for the new season by visiting the iRace website and register for free to access trusted editorial and data-driven racing coverage.
The post iRace Media extends partnership with The Hong Kong Jockey Club in Asia appeared first on European Gaming Industry News.
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