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INTERVIEW: How merchants can use payments to become a big player in the gaming industry
Rio Broadfoot, Head of Gaming at Trust Payments, provides insight into how those who offer a wide range of alternative payment methods can win gamer loyalty and can come out on top.
1. Could you introduce yourself to our readers? Who are you and what do you do?
I am the Gaming Vertical Director at Trust Payments and have been with the company for the last 4 and a half years. I manage the European Gaming Sales and Account Management divisions within the business and have been in payments for the past 10 years, specialising in gaming for the last five.
I work with Trust Payments helping Gaming Operators optimise their sales and customer experience through speedy and seamless payments, loyalty, and data management. This creates truly Converged Commerce by connecting multichannel data from customers and interactions to deliver memorable, personalised and consistent customer experiences.
2. How does a smooth and trusted payment process offering a wide variety of services help gamers control their budgets?
It is crucial to ensure your players get the experience they deserve at checkout with a smooth and trusted payment process that includes instant deposits, withdrawals, and subscriptions.
By offering relationships and integrations with various relevant service providers and platforms such as Visa Verify, Mastercard Ethoca, and Chargebacks911, gamers can pay on their terms and help control their budgets.
Open Banking has become increasingly popular over the years. As a result, push payments have rapidly grown, and customers no longer need to share sensitive card information. In addition, gaming customers today prefer simple, quick, and personalised experiences.
3. Does the offering of different payment methods really become an order-winning criterion? Is it such an important aspect for gamers when choosing the gaming platform?
Absolutely. As the gaming industry is characterised by a constant cash flow spread across different time zones and regions, it is a significant benefit for companies and their customers to withdraw money using a convenient method.
4. Can in-app purchases elevate playing experience? Aren’t they regarded by players as another form of making them pay more money?
Yes. Mobile players spend more money more often, and the merchants who will profit the most from these trends are the ones that optimise their monetisation techniques. As the most downloaded games in 2021 were free to play (F2P), finding a payment gateway that supports in-app purchases and rewarded ads should be a priority for mobile game developers.
5. How does Trust Payments help iGaming providers achieve higher gamer loyalty?
Using the online experience Trust Payments has for payout methods and the SmartPOS technology available today for paying, we can facilitate a cashless experience using these tried and tested online forms in a brick-and-mortar Operator. Furthermore, with the advancement of tokenisation, we can automate the payout using technologies like Visa Direct to enable immediate withdrawal of funds, similar to receiving cash at a booth, event, or high street bookies.
Payment companies are focusing on new innovative technology to assist the transition to cashless gaming, like prepaid cards, loyalty points and wallet top-up systems. These are now all accessible from a mobile device, delivering ultra convenience for players.
6. Anything to add…?
The industry’s evolution now largely depends on regulators and developing payment models as needs change. With this, I am intrigued to see what the future holds for gaming, as innovative payment methods are widely accepted. It will be interesting to see the benefits in action. A secure, fast, and trustworthy pay channel will answer growing gamer demands and provide a pleasant experience when playing.
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S8UL creating history as the first Indian organization to secure four nominations at Esports Awards 2025.
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In a landmark moment for Indian esports, S8UL, a global powerhouse in gaming and esports content, has made history by becoming the first Indian organization to secure four nominations at the prestigious Esports Awards 2025, set to take place in Las Vegas on November 19, 2025.
Equivalent to the Oscars of gaming, the Esports Awards are the most esteemed global recognition platform for excellence in the esports and gaming ecosystem. Each year, they celebrate the players, creators, organizations, and innovations shaping the future of gaming worldwide.
This year, S8UL has earned nominations across four major categories, marking another milestone for India on the world esports map:
Esports Content Group of the Year – S8UL Esports
Having won this award three years in a row (2022, 2023, and 2024), S8UL returns as a frontrunner in the category that has established it among the most decorated organizations in Esports Awards history. The nomination further reinforces its dominance as a content powerhouse and community leader.
Esports Personality of the Year – Animesh Agarwal (8Bit Thug)
As the driving force behind S8UL, Animesh Agarwal has been recognised for his immense contributions to India’s gaming ecosystem and his leadership in bridging the worlds of esports, entertainment, and brand partnerships. Under his guidance, S8UL has become one of the most influential organizations in global esports.
Esports Content Creator of the Year – Raj Varma (Snax)
Raj Varma, one of India’s most beloved creators, has been nominated for his engaging storytelling, skill-based content, and influence in shaping the next generation of gamers. A former esports athlete, he is now among the country’s biggest gaming creators, with over 2.15 million subscribers on YouTube and 1.1 million followers on Instagram.
Streamer of the Year – Payal Dhare (PayalGaming)
One of India’s most prominent gaming personalities, Payal Dhare has been recognized for her trailblazing journey that continues to inspire millions of women gamers. Known for curating diverse gaming content, she remains the only female gamer from India to win an international award, paving the way for more women to pursue gaming professionally.
This recognition follows a landmark year for S8UL, which represented India at the Esports World Cup 2025 in Riyadh after becoming the first and only Indian organization selected for the prestigious Club Partner Program by the Esports World Cup Foundation. Last year, Naman Mathur (Mortal) brought further pride to India by winning ‘Esports Content Creator of the Year,’ marking a first for an Indian creator on such a global platform.
As the world gears up for the Esports Awards 2025, all eyes are now on S8UL and its creators to once again make India proud on the world’s biggest esports stage.
Voting for the Esports Awards 2025 is now live at www.esportsawards.com/vote, and will remain open until November 12, 2025.
The post S8UL creating history as the first Indian organization to secure four nominations at Esports Awards 2025. appeared first on European Gaming Industry News.
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The Gaming in Germany Conference, which will take place November 11 in Berlin, has added several new speakers to its already impressive agenda.
Sebastian Buchholz, Head of Licensing and Market Supervision, Gemeinsame Glücksspielbehörde der Länder (GGL), will deliver the event’s keynote address.
The operator’s perspective will be well represented at this year’s Gaming in Germany Conference, with Christian Heins, Director iGaming Tipico; Alex Green, Vice President – Games, ZEAL Network; and Ewout Keuleers, former General Counsel, Kindred Group all confirmed to make an appearance at our event.
Naturally, attendees will also hear from both German and European trade associations, with Dr. Dirk Quermann, President, Deutscher Online Casinoverband (DOCV); Mathias Dahms, President, Deutscher Sportwettenverband (DSWV); and Maarten Haijer, Secretary General of the European Gaming and Betting Association (EGBA) contributing.
Willem van Oort, founder of Gaming in Germany commented: “I am extremely pleased with this year’s speaker lineup. I think it speaks of the relevance of our event, and especially the key topics that we are highlighting this year: the threat of the black market and the evaluation of the 2021 State Gambling Treaty. I see that licensed operators are highly committed to making the German iGaming market more sustainable and competitive and I am very happy that we are trusted to play a role in promoting fruitful discussion and debate on these topics.”
“As the event takes place while the evaluation of the 2021 State Gambling Treaty is ongoing, this is certainly the time to be part of the conversation,” van Oort added.
Breakout program and networking opportunities
In addition to its main program, the Gaming in Germany Conference will also feature several highly practical breakout sessions on data compliance, game certification, RG, live casino, eSports, and much more.
The full agenda, including breakout program, is available here.
In addition to a loaded program, the Gaming in Germany Conference also offers plenty of networking opportunities during pre-conference dinner, coffee breaks, lunch, and concluding networking drinks.
Practical information
The 2025 Gaming in Germany Conference takes place Tuesday, November 11, 2025, at the DoubleTree Hilton Ku’damm in Berlin – just 100 meters from the magnificent Kurfürstendamm.
The post Gaming in Germany Conference confirms new speakers, breakout program appeared first on European Gaming Industry News.
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PAGCOR proudly launched today its Gender and Development (GAD) Digital Corner dedicated to promoting gender equality, empowerment, inclusivity, and diversity within the organization and beyond.
The digital space features comprehensive GAD-related contents including the latest news and announcements, significant laws and issuances, projects and activities, and other beneficial resources.
The PAGCOR Digital Corner will be displayed as wallpaper on all office desktops with the new GAD logo and a QR code directing to the GAD Digital Corner website from October 16 to November 16, 2025.
This initiative highlights PAGCOR’s continuing support to gender equality and inclusivity in the workplace, in relation to Republic Act No. 9710 or the Magna Carta of Women.
The post PAGCOR LAUNCHES DIGITAL SPACE FOR GAD appeared first on European Gaming Industry News.
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