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UK Gambling Commission Amends Requirements of Social Responsibility Code on Customer Interactions

Published

3 years ago

September 6, 2022

Reading Time: 2 minutes

The UK Gambling Commission (UKGC) has issued an update on the introduction of its new remote customer interaction requirements and guidance. The regulator has also advised gambling operators to consider the contents of the announcement, as the body has now shifted the date on which some requirements will come into force and a consultation has been announced.

In April this year, UKGC published a set of new requirements to ensure companies do more to identify customers at risk of harm – Social Responsibility Code Provision 3.4.3 – and guidance to assist operators to comply with the requisites followed in June. Both the requirements and the guidance were due to take effect on September 12.

While the regulator notes the industry requested an extension to the timeframe for implementing these requirements – due to the technical challenges some companies indicated they are facing in delivering full compliance by the deadline – it has now decided that the majority of the new requirements will still come into force as planned, on September 12.

“Remote gambling operators are already subject to a duty to conduct effective customer interaction, and the new requirements reflect the minimum steps that we consider are necessary to meet that duty,” UKGC noted. However, the UKGC has also decided that certain requirements will not be brought into effect in September.

These now excluded provisions include a requirement to take timely action where indicators of vulnerability are identified and to take account of the Commission’s approach to vulnerability as set out in the UKGC’s guidance; and a requirement to prevent marketing and the take-up of new bonus offers where there are strong indicators of harm.

“In light of this extension, the Commission considers that it would be beneficial to use the time now available to conduct further consultation on matters to be addressed in the guidance associated with SR Code 3.4.3, by way of a consultation on the guidance document itself. Therefore, the requirement to take into account the Commission’s guidance on customer interaction for remote operators will also not be brought into effect in September,” UKGC said.

The UK gambling regulator said the guidance is “a living document” that is intended to be amended over time. As part of the consultation, the body will be “particularly interested” to hear about good practice in implementing the requirements, “based on the lessons learned by operators” during the period between April and September, and to hear about “any implications arising out of recent research, evidence and casework.”

“Consultation is likely to be launched during late September and will last six weeks. All views expressed in response to this six-week consultation will be carefully considered before a decision is taken on the contents of the guidance on the new requirements,” UKGC said.

Subject to consultation, the Commission’s provisional intention is to publish the guidance on the requirements “in December 2022,” with it taking effect approximately 2 months after publication.

“In the circumstances, we consider this will allow the industry a reasonable period to consider the guidance before it takes effect,” the Gambling Commission noted.

“It is the Commission’s intention, subject to consultation, to bring the remaining requirements of SR Code 3.4.3 and the associated guidance into effect on February 12, 2023,” UKGC concluded.

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Gaming in Germany Conference confirms new speakers, breakout program

Published

4 hours ago

October 16, 2025

Adrienn Sarkany

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Reading Time: 2 minutes

The Gaming in Germany Conference, which will take place November 11 in Berlin, has added several new speakers to its already impressive agenda.

Sebastian Buchholz, Head of Licensing and Market Supervision, Gemeinsame Glücksspielbehörde der Länder (GGL), will deliver the event’s keynote address.

The operator’s perspective will be well represented at this year’s Gaming in Germany Conference, with Christian Heins, Director iGaming Tipico; Alex Green, Vice President – Games, ZEAL Network; and Ewout Keuleers, former General Counsel, Kindred Group all confirmed to make an appearance at our event.

Naturally, attendees will also hear from both German and European trade associations, with Dr. Dirk Quermann, President, Deutscher Online Casinoverband (DOCV); Mathias Dahms, President, Deutscher Sportwettenverband (DSWV); and Maarten Haijer, Secretary General of the European Gaming and Betting Association (EGBA) contributing.

Willem van Oort, founder of Gaming in Germany commented: “I am extremely pleased with this year’s speaker lineup. I think it speaks of the relevance of our event, and especially the key topics that we are highlighting this year: the threat of the black market and the evaluation of the 2021 State Gambling Treaty. I see that licensed operators are highly committed to making the German iGaming market more sustainable and competitive and I am very happy that we are trusted to play a role in promoting fruitful discussion and debate on these topics.”

“As the event takes place while the evaluation of the 2021 State Gambling Treaty is ongoing, this is certainly the time to be part of the conversation,” van Oort added.

Breakout program and networking opportunities

In addition to its main program, the Gaming in Germany Conference will also feature several highly practical breakout sessions on data compliance, game certification, RG, live casino, eSports, and much more.

The full agenda, including breakout program, is available here.

In addition to a loaded program, the Gaming in Germany Conference also offers plenty of networking opportunities during pre-conference dinner, coffee breaks, lunch, and concluding networking drinks.

Practical information

The 2025 Gaming in Germany Conference takes place Tuesday, November 11, 2025, at the DoubleTree Hilton Ku’damm in Berlin – just 100 meters from the magnificent Kurfürstendamm.

The post Gaming in Germany Conference confirms new speakers, breakout program appeared first on European Gaming Industry News.

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PAGCOR LAUNCHES DIGITAL SPACE FOR GAD

Published

5 hours ago

October 16, 2025

Adrienn Sarkany

Reading Time: < 1 minute

PAGCOR proudly launched today its Gender and Development (GAD) Digital Corner dedicated to promoting gender equality, empowerment, inclusivity, and diversity within the organization and beyond.

The digital space features comprehensive GAD-related contents including the latest news and announcements, significant laws and issuances, projects and activities, and other beneficial resources.

The PAGCOR Digital Corner will be displayed as wallpaper on all office desktops with the new GAD logo and a QR code directing to the GAD Digital Corner website from October 16 to November 16, 2025.

This initiative highlights PAGCOR’s continuing support to gender equality and inclusivity in the workplace, in relation to Republic Act No. 9710 or the Magna Carta of Women.

The post PAGCOR LAUNCHES DIGITAL SPACE FOR GAD appeared first on European Gaming Industry News.

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GMONITOR PUBLISHES THE ONLINE GAMING REPORT IN SPAIN – Q2 2025

Published

5 hours ago

October 16, 2025

Adrienn Sarkany

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Reading Time: < 1 minute

Gmonitor.ai presents its new Online Gaming Market Report: Spain Q2 2025, which provides an in-depth analysis of the DGOJ data on the regulated market between April and June of this year.

The report places Spanish online gaming in a stage of consolidation: year-on-year growth of 18.6% (€410.3 million in GGR) confirms the strength of the sector, but also the transition towards a more mature market, a trend driven by technology, regulation and operator loyalty. The two leading verticals, online casinos and sports betting, account for more than 94% of revenue, with €216.4 million and €171.4 million respectively.

In addition to financial analysis, the study delves into player behaviour patterns, highlighting a 23.7% increase in deposits and a 28.9% increase in withdrawals, reflecting greater liquidity and spending per active user. However, the number of new accounts registered fell by 11.6% compared to the previous quarter, a sign that the market is beginning to mature and focus more on retention than acquisition.

“The Spanish market has entered a phase where data, regulation and player loyalty define profitability. Gmonitor converts this information into a competitive advantage and lower costs for all players in the sector”, highlights the Gmonitor team.

The document devotes specific sections to casinos, betting, poker and bingo, as well as the regulatory environment and medium- and long-term strategic prospects. The report is available for download and can be complemented with a personalised demonstration of the platform, where users can explore how they can generate their own reports and access more granular information tailored to each user and organisation.

The post GMONITOR PUBLISHES THE ONLINE GAMING REPORT IN SPAIN – Q2 2025 appeared first on European Gaming Industry News.