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UKGC Unveils New Guidance to Help Combat Problem Gambling

Published

3 years ago

June 22, 2022

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The UK Gambling Commission (UKGC) updated its new list of rules on high-risk gamblers. The new consumer protection guidance, which gambling businesses are required to take account of, will help them comply with new rules coming into effect in September.

In April the Commission announced new rules to ensure online gambling businesses do more to identify and take action to protect customers at risk of harm. The updated consumer protection guidance will help gambling businesses understand and comply with the new rules, which come into effect on 12 September.

The existing guidance and additional guidance issued during the COVID-19 pandemic will still apply and be available for operators to refer to until 12 September.

European Gaming Congress 2024 (Warsaw, Poland)

The new guidance provides further information for remote gambling businesses on:

identifying vulnerable customers
indicators of harm they must monitor for, including what is considered a “strong” indicator of harm
when to use automated systems and processes
how to evaluate the impact of customer interactions.

UKGC Chief Executive Andrew Rhodes said: “Operators must take account of this guidance ahead of the stronger requirements coming into effect. We are giving the industry time to prepare for the changes and expect full compliance by September. Every gambling business has a role to play to prevent gambling harm and this guidance makes clear what we expect to see, which will be supported with enforcement action should we need it.

“In the current context, including the rise in the cost of living, it is more important than ever for operators to meet these requirements to identify customers at risk of harm.”

The new guidance forms part of the Commission’s ongoing drive to make gambling in Britain safer. The Commission will shortly be launching a further consultation on the ways to tackle three key financial risks for consumers: binge gambling, significant unaffordable losses over time and risks for those who are financially vulnerable.

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Slots Temple Announces Exclusive Free-to-Play Tournament Partnership with Pragmatic Play

Published

19 minutes ago

September 11, 2025

Adrienn Sarkany

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Leading online casino operator Slots Temple is excited to announce a brand-new partnership with the UK’s number one slot provider, Pragmatic Play. This exclusive new deal will allow Slots Temple to integrate Pragmatic Play’s industry-leading products into its free-to-play tournament platform.

As part of this collaboration, Pragmatic Play’s renowned online slot portfolio, which features popular titles like Big Bass Bonanza, Big Bass Splash, and Gates of Olympus, will be available on Slots Temple’s tournament platform.

This is a landmark moment for Slots Temple as it continues establishing itself as a unique proposition in the UK marketplace. The operator became the first affiliate site to receive a full United Kingdom Gambling Commission license, enabling it to offer real-money prizes and slots to its customers. Through this partnership, Slots Temple will also be the first operator in the UK to offer free to play Tournaments (on Pragmatic Play Slot Games) that award real cash prizes

Slots Temple is committed to giving its players access to the latest and best slots available, and this new partnership underscores that dedication.

Fraser Linkleter, CEO of Slots Temple, said: Tournaments are the beating heart of everything we offer here at Slots Temple. By signing this exclusive partnership, we are continuing to demonstrate to our players our commitment to collaborating with the best the industry has to offer.

“Slots Temple has repeatedly proven itself to be a trailblazer in the UK slot scene, and we’re excited for their players to engage with our titles through dynamic tournaments. Our games are designed with player engagement in mind, making them a perfect match for this format.” Beatriz Chamero, Business Development Manager at Pragmatic Play commented.

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iGP Partners With BetComply to Support Strategic Expansion

Published

19 minutes ago

September 11, 2025

Adrienn Sarkany

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iGP, the full-service iGaming platform, aggregator, and lottery provider, has partnered with regulatory consultancy BetComply to accelerate its strategy to expand its presence in regulated markets. This marks a key milestone in iGP’s multi-year transformation project into a leading B2B iGaming solutions provider, following a strategic shift to become a purely B2B-focused business.

BetComply, the leading compliance advisory business, will provide iGP guidance across licensing applications, documentation preparation, internal controls, and technical compliance. This ensures iGP and its operator partners are fully equipped to launch and scale successfully in regulated markets.

The strategic collaboration adds further strength to iGP’s full-suite offering, which includes a feature-rich iGaming Platform, the next-generation iGaming Deck aggregator, turnkey casino and sportsbook offering, integrated crypto and retail capabilities, as well as the latest lottery solution. With BetComply’s expertise, iGP reinforces its ability to deliver long-term compliance assurance alongside the robust infrastructure operators depend on.

Having evolved from a fast-growing tech provider to a trusted partner for scalable growth, iGP empowers operators to expand with confidence and achieve sustainable success in competitive regulated markets.

Jovana Popovic Canaki, CEO at iGP, said: “Partnering with BetComply marks a significant milestone that underscores both our ambition and momentum. It strengthens iGP’s position as a serious player in regulated markets worldwide, and I’m immensely proud of the teams and partners who made this possible. With BetComply’s support, we are ready to deliver our technology and vision to operators across regulated markets. We look forward to announcing our new market launches shortly.”

Mike de Graaff, Chief Compliance Officer at BetComply, said: “We’re excited to support iGP as they target to expand into regulated markets. Our role is to ensure that iGP and its partners enter every jurisdiction on a strong and sustainable compliance foundation, giving operators the confidence to focus on growth.”

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Realistic Games expands Dutch footprint with new 711 partnership

Published

19 minutes ago

September 11, 2025

Adrienn Sarkany

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Realistic Games is building momentum in the Dutch market with a new commercial agreement with sports and casino operator 711.nl, reinforcing its ongoing commitment to the region.

711.nl has added Realistic’s entire portfolio to its casino lobby, giving players access to a diverse selection of titles including Book of Charms, Emerald Frenzy and Mystic Lanterns. The partnership also ensures players can enjoy upcoming releases from Realistic’s roadmap, such as Art Heist, set to launch at the end of the month.

Chris Danaher, Head of Business Development at Realistic Games, said: “We are thrilled to partner with 711, a respected operator in the Dutch market. This agreement is a testament to the quality and appeal of our content, and we look forward to a successful collaboration as we continue to grow our presence in this key regulated territory.”

Gilles De Backer at 711.nl added: “Integrating the diverse portfolio from Realistic Games is set to bring an elevated gaming experience directly to our players. Their dedication to crafting engaging and exciting content ensures we continue to provide dynamic, reliable, and high-quality entertainment to our players.’”

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