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JOA Group Becomes the First French Operator to Meet the ECA’s Responsible Gambling Framework Criteria

Published

2 years ago

April 12, 2022

Reading Time: 3 minutes

France-based casino operator, JOA Group, has achieved certification according to the ECA Responsible Gambling Framework following an independent audit conducted by Pieter Remmers, Chairman of the Board of G4 (Global Gambling Guidance Group). Certification of its 33 casino estate ensures that JOA is operating in adherence with the latest standards in Responsible Gambling upheld by the licensed land-based casinos industry in Europe.

“Compliance strengthens the confidence of our customers in our business. It also contributes to the positive image of our industry and that of our company, as the first French group certified at a European level,” Pauline Boyer Martin, Chief Marketing Officer at JOA Group, said.

Seeking to achieve the goals set forth within the framework, JOA realised it needed to take its own responsible gambling action plans to a new level.

“We have put in place e-learning for 100 per cent of the front and back-office teams and we have also implemented training in regards to responsible alcohol policy. The process is very comprehensive and involves participation from the entire company to meet the certification goals. Many different teams have been working on the process: the gaming division of course, but also the digital department, HR, the communication teams, the GMs, the compliance team, etc. Certification requires that we consider the customer journey from a new perspective to ensure we offer the best protection to the players who choose to visit our land-based casinos,” Pauline Boyer Martin said.

JOA joins an ever-increasing list of ECA members currently certified according to the Responsible Gambling Framework 2018, which includes Casino Cosmopol (Sweden), Casino 2000 (Luxembourg), Spielbanken Niedersachsen, Spielbanken Baden-Württemberg and Spielbanken Sachsen Anhalt (Germany) Holland Casino, Casinos Austria and the Veikkaus casinos in Tampere and Helsinki, with several other leading operators currently undergoing the process of certification.

“The continued adoption of the ECA’s Responsible Gambling Framework by our members is a source of pride for the whole land-based gaming sector in Europe. Upholding the highest levels of responsible gambling practices and ensuring our guests experience only the best customers service combined with leading player protection principles is a goal for all members of the association. We congratulate JOA Group for participating in the process and achieving certification,” Per Jaldung, Chairman of the ECA, said.

Laurent Lassiaz, President and CEO, JOA Group and ECA board member, has been closely involved in the JOA process of certification.

“For me, it is key for the future of our industry that 100 per cent of members adopt the standards because we need to move the lines and show that our industry is virtuous and clean, which is not always the feeling in the general opinion. We must act for the better, for the future,” Laurent Lassiaz said.

The ECA communicates the views of its members across a wide range of industry critical topics, including anti-money laundering policy, anti-corruption and the fight against illegal gaming. Included within this remit is the responsibility of all land-based operators to ensure player protection is maintained to the highest possible standards.

“For JOA, playing is a relaxation and must remain a pleasure. The achievement of this certification, a seal of excellence, is a source of great satisfaction for all JOA Group employees, because it confirms the relevance and soundness of our years-old practices in responsible gaming. It recognises all the efforts that are invested in it. This certification is a reflection of who JOA is: an innovative and responsible operator. The certification process represents a tremendous amount of work, investment and enthusiasm on the part of the teams, which I am sure will be very proud that JOA is the first French casino operator to obtain this certification at European level,” Pauline Boyer-Martin said.

The main criteria of the ECA Responsible Gambling Framework covers the following topics:

Employee Training
Player Education
Entrance Policies
Stakeholder Engagement
Advertising and Marketing
Research and Awareness

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Sends company confirmed its participation in the ICE London Conference 2024

Published

3 months ago

January 17, 2024

Zoltan Tundik

ICE is the global showcase of innovative technologies, home to 600+ international brands providing access to products and services designed to enhance growth potential. Sends financial company confirmed its participation in the conference inviting to the brand’s stand for meetings.

The 6th of February is the opening day of ICE London 2024. The Sends team will spend three days of the conference meeting the current partners and establishing relationships with new ones in London. On its LinkedIn page, the company noticed that it had set up a stand to provide all the information about activity and business propositions, to meet with associates, and to engage with conference participants.

“Sends team is eager to meet the partners and new people at ICE London 2024. This event is iconic among gaming companies and market players. Organizers predict record attendance for the last London edition. We can’t miss this global event’s opportunities” , commented Anastasiia Pervushyna, Director/MLRO in Sends.

One of the shareholders (owners) of this company is Alona Shevtsova, a businesswoman, philanthropist, and active participant in the Ukrainian and UK FinTech community.

“Recent international industry events during the past year have already clearly shown the value and significance of in-person events for our industry and we expect that to be very evident in London as well”, Alona Shevtsova added.

Sends provides Internet acquiring, multicurrency personal and business accounts. Opening a SEPA/SWIFT/Faster Payments bank account is available within 48 hours after submitting the necessary documents. Sends is available in the web and app versions.

In 2025, the ICE London conference will relocate to Barcelona, Spain. The historic edition of the world’s largest and most international gaming expo ends in Great Britain. This country has hosted the event since 2013.

ICE London 2024 will be held from the 6th to 8th February at ExCeL London. To schedule a meeting with Sends representatives, please use [email protected] email or the conference application.

*Sends is a trade name of SMARTFLOW PAYMENTS LIMITED.

SMARTFLOW PAYMENTS LIMITED is registered in England and Wales (Company number 11070048).

Gaming

It’s time to speed up AI: Slotegrator presented new exciting solutions at iGB L!ve 2023

Published

9 months ago

July 25, 2023

Hunor Pal

A new era in the iGaming industry has begun: AI-powered solutions are now becoming affordable. Slotegrator presented the new AI-powered capabilities of its turnkey online casino platform at iGB L!ve 2023 in Amsterdam.

Every year, Slotegrator presents its newest innovations at iGB L!ve. This year, the company added several new features to its turnkey online casino platform, basing the additions on the results of internal customer research and global market analysis.

Upcoming trends are a constant source of speculation in the iGaming industry. As an industry trendsetter itself, Slotegrator knows what to bet on; last year, the company predicted rapid AI growth, and these capabilities have already been integrated into the company’s solutions.

The upgrades include:

The business intelligence (BI) module has become an Artificial BI module. Now it not only helps operators track the analytical data they need to make strategic decisions, but allows them to compare their project with others that operate in the same market. It’s an effective tool for analyzing competitors’ activities and to improve the entire business strategy.
ChatGPT was integrated to offer operators 24/7 business consultation. While the strategy will ultimately be up to the casino operator, ChatGPT’s capacity to offer advice can prove invaluable.
Fraud Detection (for collecting Big Data to reduce risk) with AI makes it easy for casino operators to set the parameters of what constitutes potentially fraudulent behavior and then segment players accordingly and take action when necessary.

Also, Slotegrator integrated a multiplayer chat function – an effective retention tool that emphasizes the value of live communication and offers opportunities for networking and creating player communities. The solution will see the addition of AI capabilities as well.

“This is just the first set of innovations. We are planning to use AI to boost our platform even further. The industry standards are changing, so the market can’t afford to use old tools now. Our participation in iGB L!ve 2023 demonstrated this completely,” says Dmytro Taran, COO at Slotegrator.

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SANDSOFT GAMES ANNOUNCES SECOND ‘PRESS START’ INTERNSHIP PROGRAM

Published

11 months ago

June 5, 2023

Gaspar Incze

Reading Time: 2 minutes

Sandsoft Games – the mobile-first game developer, publisher and investor powered by AAA talent, is thrilled to announce the launch of the second season of its pioneering internship program, Press Start. Available to local residents with an interest in getting into the games industry, the full-time internships aim to foster and nurture exceptional talent for the gaming industry in Saudi Arabia.

Following the success of the first Press Start initiative which began in December 2022, aspiring games industry professionals are once again invited to embark on the journey of creating a playable mobile game within a span of six months. Aligned with Vision 2030, the Press Start initiative has been engineered to nurture diverse local talent and provide a boost to the regional games industry. The Press Start cohort will receive support from Sandsoft’s leading industry experts in various areas, allowing them to specialize in one of three disciplines: design, art, or coding.

Successful applicants will work from Sandsoft’s flagship Riyadh Studio, with access to cutting-edge equipment and resources. Press Start is overseen by a team of esteemed games industry veterans who have contributed to renowned gaming franchises like Candy Crush Saga, FIFA, World of Tanks, Need For Speed and more, including Sandsoft’s Head of Studio in Riyadh, Yahsir Qureshi.

Yahsir Qureshi commented:

“Riyadh is a city full of exceptional, diverse talent and love of gaming. It’s our job to identify this talent and help nurture future leaders who will shape the legacy of the KSA and global games industries. The tremendous success of our original Press Start program has been immensely rewarding for both the participants and Sandsoft Games as a whole, with a number of interns expected to join us as full time team members. Initiatives such as Press Start play a significant role in boosting employment prospects in the region and we can’t wait to welcome a new cohort to our Riyadh studio.”

Basem Alasmar, Game Designer at Sandsoft Games and member of the inaugural Press Start program, continued:

“When I first saw the program on LinkedIn, I was immediately drawn to the idea and the challenge it presented. Working in a gaming company has always been a dream of mine, so I was naturally intrigued. What captivated me even more were the experienced individuals at Sandsoft Games and the impressive game titles they had worked on. Their expertise and track record truly impressed me. This program continues to inspire me to strive for greatness, pushing me to create amazing things, learn extensively, and enhance my skills in my chosen field.”

Press Start is open to Saudi Individuals of any age and educational background who have a demonstrable interest in game development and are available to work in Riyadh. Applications are open until July 7, 2023, at 23:59 AST.