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UK Gambling Commission Updates Guidance on Fair Terms and Practices
The UK Gambling Commission (UKGC) has updated its guidance for all operators on fair and transparent terms and practices.
The Commission has recently found licensees using terms that are potentially unfair and, in some cases, give them undue discretion to decide if and how they are applied. Examples include:
- Terms that allow licensees to confiscate customers’ un-staked deposits.
- Terms regarding treatment of customers’ funds where a licensee believes there has been illegal, irregular or fraudulent play.
- Promotions for online games that have terms entitling a licensee to void real money winnings if a customer inadvertently breaks staking rules.
- Terms that unfairly permit licensees to reduce potential winnings on open bets.
The Commission said it had also seen terms and conditions that are difficult to understand and welcome bonus offers and wagering requirements which may encourage excessive play.
According to the Commission, in light of this, licensees should:
- Review their terms and conditions to make sure they comply with relevant consumer protection laws, the LCCP and take into account the Commission’s updated guidance. It is an LCCP requirement that licensees must be able to provide evidence to show how their terms are fair and transparent.
- Review their offers, particularly welcome bonus offers or those with wagering requirements. The LCCP requires rewards and bonuses to be constructed in a way that is socially responsible. Although it is common practice to attach terms and conditions to bonus offers, the Commission does not expect conditions, such as wagering requirements, to encourage excessive play.
The regulator noted that if a consumer is not satisfied with a licensee’s response to a complaint, they can refer it to an alternative dispute resolution (ADR) provider. The Commission expects ADR providers to adjudicate on contractual and transactional disputes between consumers and licensees. The UKGC’s guidance to ADR providers says they must consider consumer protection legislation when looking at disputes. This includes, for example, considering whether a contract term is fair.
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Lottomart to Welcome NetGaming’s Standout Slot Portfolio
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Lottomart has announced that they are partnering with NetGaming, bringing their fresh mix of creative, modern, and feature-rich slot content to their growing games catalogue.
Known for bold themes and polished presentation, NetGaming offers an exciting blend of classic concepts and inventive bonus mechanics.
As part of the upcoming rollout at Lottomart, players can look forward to a selection of NetGaming’s standout titles – including the mythological power of Zeus’s Thunderbolt 10000, the lively Irish-themed Shamrock Trio – Hold & Respin, the vibrant 3 Wild Jokers Carnival, the adventurous Pirate’s Fortune Gold – Hold & Respin, and the fiery island energy of Fireball Inferno Tiki. Together, these games highlight the studio’s range, from playful bonus rounds to high-impact visual designs.
Chris Ruddock, Commercial Director at Lottomart, commented: “NetGaming brings a distinctive visual style and a playful approach to game design that really stands out. Their content offers variety, strong themes, and accessible mechanics that fit well with what our players enjoy. We’re looking forward to seeing how their titles perform!”
Alfred Ballester, Business Development Director at NetGaming, said: “We at NetGaming are absolutely thrilled to be going live with Lottomart! Working with the Lottomart team throughout the integration has been an absolute pleasure. We’re super excited to launch our games with such an important and respected UK brand, and we honestly can’t wait to see Lottomart players diving into and enjoying the full NetGaming Games Catalogue!”
The post Lottomart to Welcome NetGaming’s Standout Slot Portfolio appeared first on European Gaming Industry News.
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CryptoWins Celebrates a Milestone 2nd Anniversary with New TaDa Gaming Titles and Generous Promotions
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CryptoWins, the premier crypto-only casino, is throwing a month-long birthday bash this November to celebrate its second anniversary. Marking two years of unforgettable spins, wild wins, and all the highs that make every success worth celebrating, the entire casino is wrapped in birthday lights for the occasion.
This celebratory month is all about giving thank and giving back to the loyal players who have made CryptoWins a standout name in the online gaming world. Since its launch in 2023, the platform has seen phenomenal growth, with its game catalog expanding by over 230% to now feature more than 1,200 cutting-edge titles.
The party is already in full swing, with juicy promotions like the 155% VIP and 105% Birthday Match for all players having already set the stage for a month of rewarding action. To supercharge the festivities, CryptoWins is proud to announce the launch of seven brand-new, action-packed games from acclaimed provider TaDa Gaming.
Players can now experience the thrill of these fresh titles, all available now. You can browse the full lineup at: cryptowins.com/en/new-games
- Kung Fu Tiger
- Clover Coins 4×4
- Clover Coins 3×3
- Fortune Hook Boom
- 3 Charge Buffalo
- Sweet Magic
- NekoNeko
This infusion of new content underscores CryptoWins’ commitment to providing an unparalleled and constantly evolving gaming experience. And the celebrations don’t stop there. The casino is also teasing that something major is on the horizon, promising an exciting new feature to launch next month.
“We are incredibly grateful for the amazing community that has grown with us over these past two years,” said Michael Hilary, Manager of CryptoWins. “This anniversary isn’t just about looking back at how far we’ve come; it’s about celebrating our players with new games, great promotions, and setting the stage for an exciting future. Stay tuned for what’s next.”
To ensure every player can join the birthday festivities, CryptoWins has rolled out a suite of special promotions valid until November 30, 2025:
THANK YOU FREEBIE
Valid on Most popular slots
* $50 for VIPs, $20 for ALL
* Redeem: 1x, Wager: 37x, Max cashout: 3x
* Bonus Code: THANKYOU
88% LOYALTY MATCH
Valid on select slots
* On deposit: $25 – $400
* Redeem: 1x per day, Wager: 35x
* Valid for players who deposited at least once in November
* Bonus Code: LOYAL88
NEW GAMES BONUS
Valid on 7 new TaDa games
* 35% on $100 – $300, 25% on $25 – $99
* Redeem: 1x per day, Wager: 35x
* Bonus Code: NEWGAMES
The post CryptoWins Celebrates a Milestone 2nd Anniversary with New TaDa Gaming Titles and Generous Promotions appeared first on European Gaming Industry News.
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INSPIRED LAUNCHES GOLDEN WINNER GRAND CHANCE™ IN THE UK MARKET
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, the latest addition to our popular Gold Winner
franchise. Now available in the B3/LBO market with an upcoming launch in the Cat C market this December.The post INSPIRED LAUNCHES GOLDEN WINNER GRAND CHANCE™ IN THE UK MARKET appeared first on European Gaming Industry News.
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