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eGaming Integrity Launches Independent Safer Gambling Audit Service

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eGaming Integrity, a leading compliance and internal audit advisory firm, has announced the launch of its Safer Gambling Audit Service. This new independent assessment is designed to provide operators with a structured, evidence-based review of their player protection controls, filling a critical gap as established third-party certification schemes wind down.

The service comes at a pivotal time for the UK market. With the UK Gambling Commission (UKGC) increasing its enforcement focus on “active” rather than “passive” monitoring, and the closure of the GamCare Safer Gambling Standard in late 2024, operators are seeking new ways to demonstrate robust governance to boards, investors, and regulators.

A Structured, Audit-Led Approach

Unlike high-level reviews or generic “tick-box” certifications, the eGaming Integrity service utilizes a rigorous internal audit methodology. The audit evaluates how safer gambling protocols function in real-world scenarios rather than just assessing policy documents.

Key areas of the assessment include:

  • Customer Interactions: Sampling and testing of real cases to ensure interventions are timely and effective.

  • Financial Vulnerability: Reviewing the effectiveness of financial risk triggers and affordability checks.

  • Governance & Oversight: Evaluating how the Board and senior management monitor compliance and mitigate risk.

  • Internal Controls: Testing the “markers of harm” systems to ensure they identify risky behavior as it develops.

Filling the Gap Left by GamCare

The launch specifically addresses the industry vacuum created by the sunsetting of the GamCare Safer Gambling Standard. While GamCare has transitioned away from providing operator audits to focus on treatment and financial sector collaborations, eGaming Integrity is among the first to bring a professional, audit-led alternative to market.

“Businesses are operating in a regulatory environment that demands clarity, consistency, and credible assurance,” said Robert Penfold, Head of Internal Audit at eGaming Integrity. “Our Safer Gambling Audit provides an independent view of how well controls are functioning in practice, giving Boards the information they need for effective oversight.”

Aligned with 2026 Regulatory Changes

The audit is mapped directly against the UKGC’s Social Responsibility Code requirements. This is particularly relevant given the upcoming regulatory changes on January 19, 2026, which introduce stricter rules on:

  • Socially Responsible Incentives: A ban on mixing product types (e.g., “Bet £5 on sports, get 20 casino spins”).

  • Wagering Requirements: New limits on how bonuses can be structured to protect vulnerable players.

Operators who undergo the audit receive a detailed report, a management letter with prioritized recommendations, and a regulatory mapping index to help them prepare for official UKGC assessments.

The post eGaming Integrity Launches Independent Safer Gambling Audit Service appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

Compliance Updates

eGaming Integrity Celebrates Two Years of Independent Compliance and Audit Expertise

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eGaming Integrity Ltd marks its two-year anniversary, celebrating a period of growth, trust, and continued delivery of independent regulatory, compliance, and audit expertise to eGaming operators, suppliers, and Corporate Service Providers.

Founded by former regulators and senior compliance leaders, eGaming Integrity was established with a clear mission: to help protect licences and reputations through practical, regulator-ready assurance. Two years on, the firm continues to provide objective, expert support designed to strengthen governance and reduce regulatory risk.

A Trusted Partner for Assurance

In just 24 months, eGaming Integrity has become a trusted partner for organisations seeking confidence in their control environments. The team delivers:

  • mock regulatory audits and inspection readiness;
  • independent internal audit programmes;
  • targeted remediation and advisory support.

Emma Shilling, Director, highlighted the firm’s commitment to meaningful, independent assurance: “Reaching our second anniversary is a proud moment. From day one, our focus has been to provide independent assurance that adds real value. We help embed governance and compliance into everyday operations to protect licences and reputations for the long term.”

Robert Penfold, Head of Internal Audit, highlighted the importance of objective insight in strengthening client operations: “Over the past two years, eGI has shown how truly independent audit and compliance support can reduce risk and give boards confidence that controls are working as they should. Our role is to provide clear, workable solutions that prepare businesses for scrutiny and support their ongoing success.”

Looking Forward

As it enters its third year, eGaming Integrity remains committed to delivering expert,

impartial, and commercially practical assurance. Whether preparing businesses for regulatory engagement, providing independent internal audit services, or supporting targeted remediation, the firm’s goal remains simple: to be the trusted partner that helps protect licenses and reputations.

The post eGaming Integrity Celebrates Two Years of Independent Compliance and Audit Expertise appeared first on European Gaming Industry News.

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Compliance Updates

Former Playtech Director of Internal Audit & Risk Joins eGaming Integrity

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eGaming Integrity is delighted to announce the appointment of Robert Penfold as Head of Internal Audit, further strengthening the firm’s ability to support Isle of Man licence holders in responding to increasing regulatory scrutiny and upholding the island’s reputation for integrity.

Robert brings with him more than two decades of high-level experience in governance, risk, audit, and compliance across global gaming and financial services organisations. Most notably, Robert spent over eight years as Director of Internal Audit & Risk at Playtech plc, the world’s largest online gaming software and services supplier listed on the London Stock Exchange. In this role, he was a member of Playtech’s Audit, Risk and Governance Committees, overseeing global audit programmes and supporting the business in meeting complex regulatory requirements across multiple jurisdictions.

Robert has also held senior positions at bwin.party digital entertainment plc, where he led global risk management across regulated markets including Spain, Denmark, Italy, Belgium, France, and Gibraltar. More recently, he was engaged as Governance, Risk & Compliance Manager at the Isle of Man Government’s Attorney General Chambers, where he implemented new risk frameworks and data governance processes across multiple divisions.

Emma Shilling, Director at eGaming Integrity, commented: “This is a landmark appointment for us. Robert’s depth of experience, particularly his years at the helm of audit and risk at Playtech, represents a real step change for eGaming Integrity and our clients. His appointment evidences our commitment to providing heavyweight, board-level expertise to Isle of Man licence holders at a time when regulatory scrutiny has never been higher.”

Robert Penfold added: “I’m thrilled to be joining eGaming Integrity at such a pivotal time for the sector. I’ve spent much of my career working to ensure organisations not only meet regulatory requirements but build strong, resilient frameworks that protect their businesses and customers. I look forward to working with Emma and the team to help our clients strengthen their compliance and governance cultures.”

Robert’s appointment adds further depth to eGaming Integrity’s team of industry experts and former regulators, reinforcing its position as the Isle of Man’s leading provider of mock audits, remediation, and internal audit services for the island’s eGaming licence holders.

The post Former Playtech Director of Internal Audit & Risk Joins eGaming Integrity appeared first on European Gaming Industry News.

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