Behavioral Analysis

Gotcha Joins SCCG Network: Using Micro-Expressions to Measure Player Engagement

Published

1 month ago

December 23, 2025

gotcha-joins-sccg-network:-using-micro-expressions-to-measure-player-engagement

SCCG Management, a leading advisory firm in the global gaming industry, today announced a strategic partnership with Gotcha, a pioneering emotion recognition technology company specializing in real-time emotional intelligence and behavioral analysis.

Through this partnership, SCCG will support Gotcha’s go-to-market strategy and business development efforts across gaming, digital entertainment, and adjacent technology-driven sectors. Gotcha’s proprietary platform leverages advanced behavioral science and facial micro-expression analysis to detect subconscious emotional signals in real time, enabling organizations to gain deeper, unbiased insights into customer behavior, trust, and engagement.

Designed with privacy and compliance in mind, Gotcha’s technology delivers instant emotional insight without retaining or storing biometric data. This approach allows operators and enterprises to enhance customer experience measurement, employee performance evaluation, fraud detection, and service quality while maintaining alignment with global data protection standards. The platform has already demonstrated success across multiple industries, including retail, public services, healthcare, and gaming.

SCCG’s role in the partnership includes sales support, strategic introductions, and go-to-market execution, leveraging its global network of more than 100 client partners across sportsbook operators, iGaming platforms, content studios, sports leagues, data providers, and B2B technology vendors. By integrating Gotcha into SCCG’s advisory and business development ecosystem, the partnership aims to accelerate adoption of emotion recognition solutions within regulated gaming environments and other high-interaction digital platforms.

“Emotion-driven insights represent a powerful next step in how gaming and digital platforms understand trust, engagement, and user experience,” said Stephen Crystal, Founder and CEO of SCCG Management. “Gotcha has developed a scientifically grounded, privacy-first technology that aligns well with the needs of regulated gaming markets and enterprise operators. We’re excited to support their expansion and introduce this capability to our global partner network.”

The partnership reflects a broader industry shift toward AI-driven behavioral intelligence designed to improve transparency, engagement, and operational decision-making without compromising privacy, ethics, or regulatory compliance.

The post Gotcha Joins SCCG Network: Using Micro-Expressions to Measure Player Engagement appeared first on Americas iGaming & Sports Betting News.

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Behavioral Analysis

SCCG Bets on ‘Emotion AI’: New Tech Can Read Player Faces for Trust & Fraud

Published

1 month ago

December 23, 2025

Wladimir P.

sccg-bets-on-‘emotion-ai’:-new-tech-can-read-player-faces-for-trust-&-fraud

Editor’s Take

Why this matters: “Emotion recognition” usually raises immediate red flags regarding privacy and GDPR. However, Gotcha’s differentiator—processing micro-expressions in real-time without storing biometric data—could be the key to unlocking this tech for regulated markets. The potential use cases in iGaming are massive: from detecting distress for Responsible Gambling interventions (e.g., stopping a tilt) to identifying “tells” or stress indicators in potential fraud/bonus abuse scenarios.

The Full Story

SCCG Management, the global advisory firm led by Stephen Crystal, has announced a strategic partnership with Gotcha, a technology company specializing in real-time emotional intelligence and behavioral analysis.

The deal will see SCCG spearheading Gotcha’s go-to-market strategy, introducing its proprietary “Emotion AI” platform to a network of over 100 client partners across the sportsbook, iGaming, and digital entertainment sectors.

How It Works: The Science of Micro-Expressions Gotcha’s platform utilizes advanced behavioral science to analyze facial micro-expressions—involuntary muscle movements that reveal genuine emotions—in real-time. By detecting these subconscious signals, the software enables operators to look past what a user says or clicks and understand how they actually feel.

The technology targets critical operational areas including:

Customer Experience: Measuring genuine engagement levels.
Fraud Detection: Identifying behavioral stress markers associated with deceit.
Employee Performance: Evaluating service quality in support or VIP management roles.

The Privacy “Firewall” Crucially for the highly regulated gaming industry, Gotcha has designed its system with a “privacy-first” architecture. The technology delivers instantaneous emotional insights without retaining or storing biometric data. This “no-storage” approach is designed to keep operators compliant with stringent global data protection standards (such as GDPR), solving one of the biggest hurdles for biometric adoption in Europe and North America.

Management Commentary Stephen Crystal, Founder and CEO of SCCG Management, highlighted the regulatory fit of the tech:

“Emotion-driven insights represent a powerful next step in how gaming and digital platforms understand trust, engagement, and user experience. Gotcha has developed a scientifically grounded, privacy-first technology that aligns well with the needs of regulated gaming markets… We’re excited to support their expansion.”

The partnership signals a broader industry trend toward AI-driven behavioral intelligence, moving beyond simple transactional data to deeper, psychological metrics for decision-making.

The post SCCG Bets on ‘Emotion AI’: New Tech Can Read Player Faces for Trust & Fraud appeared first on Gaming and Gambling Industry Newsroom.