Compliance Updates
KSA: Monitoring report autumn 2025: turnaround in market development, concerns about illegal share
Reading Time: 2 minutes
The growth of the legal online gambling market appears to be stagnating, but the illegal market continues to grow. This turnaround in the legal market is partly due to the positive effects of measures introduced a year ago to protect players. This is according to the Dutch Gaming Authority (Ksa) in its autumn 2025 monitoring report. Although the number of players is still increasing, the gross gaming result (GSR) of the legal market is lagging behind.
The gross gaming result (GSR, stakes minus prizes paid out) for the first half of 2025 is €600 million. Six months earlier, it was 16% higher, at €697 million. This is partly due to the introduction of new rules to better protect players, which also include a deposit limit.
Number of players and accounts
The number of accounts played on a monthly basis has increased: in the second half of 2024, this averaged 1.18 million accounts. In the first half of 2025, this number rose to 1.29 million. On average, 7.1% of the accounts are new. More new accounts are likely being created because, with the implementation of the new rules at the end of 2024, players will be able to deposit less per account monthly without sharing their income data with the provider.
A player can have multiple accounts, so the number of accounts doesn’t equal the number of people gambling. It’s estimated that in the first six months of 2025, there were 839,000 active players with legal providers. This means that 5.7% of the adult population gambled legally online during those months. That’s slightly more than the previous six months, when that percentage was 5.4%.
Loss
The average player’s monthly losses have decreased substantially since the implementation of the protective measures. While the average loss per player was €146 per month at the end of 2024, it has dropped to €119 per month by the beginning of 2025. This takes into account the fact that players play with multiple providers and may not be active every month.
Young adults (ages 18 to 24) played with 23 percent of the accounts used in the first half of 2025. This is relatively high, as they represent only 9.3% of the adult population. They do lose less money per account on average than adult players, namely €37 per month compared to €78 for adults. Compared to the total player population, young adults also engage in relatively more sports betting.
Illegal market
The channeling in terms of players (the percentage of people gambling with legal providers) is stable: approximately 94% gamble exclusively legally. The channeling in terms of BSR (the amount of total gambled money going to illegal providers) has shown a slight downward trend that continued in the first half of 2025: from 51% at the end of 2024 to 49% at the beginning of 2025. This downward trend may be explained by players shifting to illegal offerings due to the new player protection regulations, where these perceived restrictive rules do not apply. The Ksa considers this a worrying development, as players in the illegal market are much less well protected.
Source: kansspelautoriteit.nl
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Compliance Updates
Corinne Valletta Wins Chief Compliance Officer of the Year at the Global Regulatory Awards 2025
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At the Global Regulatory Awards 2025 (GRAs), Betsson Group’s General Counsel, Corinne Valletta, was named Chief Compliance Officer of the Year. The award was accepted on her behalf by Betsson Group’s Deputy General Counsel, Dario Evangelista.
Since joining Betsson Group in May 2017, Corinne has played a pivotal role in navigating the complex and constantly evolving regulatory landscape of online gaming. Her strategic leadership has guided Betsson through significant regulatory challenges while supporting the successful expansion of Betsson’s operations into several new jurisdictions.
Corinne has also been a strong advocate for policies that elevate industry-wide standards of operational excellence, protect players and achieve compliance while ensuring the continued relevance of the brands in the commercial space.
Organised by Vixio Regulatory Intelligence, the Global Regulatory Awards recognise excellence across the compliance and responsible gambling sectors, highlighting the individuals and teams who drive progress and uphold best practices in the industry.
This nomination and prestigious award reaffirm Betsson Group’s ongoing dedication to strengthening compliance, ensuring a safe, transparent and trustworthy business.
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AML or MLR Professional of the Year
SOFTSWISS’ Eleni Panagiotopoulou Becomes Best AML Professional 2025
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SOFTSWISS, a leading iGaming software provider, proudly announces that Eleni Panagiotopoulou, Head of the Anti-Money Laundering (AML) Team, has been named AML or MLR Professional of the Year at the Global Regulatory Awards 2025.
The award honours individuals who make exceptional contributions to compliance and responsible gambling in a demanding, ever-changing regulatory landscape. Winners are recognised for their expertise, leadership, and dedication to maintaining the highest industry standards.
“It’s an honour to receive this award, but even more so to see AML excellence recognised on an industry stage,” said Eleni Panagiotopoulou, Head of AML at SOFTSWISS. “This recognition belongs to our entire team – every analyst, every partner, and every department that supports compliance as a shared responsibility. Together, we’re building not just safer systems, but a stronger and more trustworthy industry.”
Under Eleni’s leadership, the SOFTSWISS AML team has set new benchmarks for operational efficiency and compliance integrity. Over the past year, her key achievements included:
- Strengthening the AML function by expanding the team and increasing capacity for transaction monitoring and case reviews
- Driving a 75% rise in suspicious activity reports submitted, ensuring timely escalation and regulator engagement
- Implementing automated transaction-screening tools and real-time analytics to improve fraud detection accuracy
- Representing SOFTSWISS on international panels and industry forums, promoting ethical approaches to financial crime prevention
Eleni also managed updates to SOFTSWISS AML policies across multiple jurisdictions, such as Brazil, Peru, South Africa, Malta, Curacao, Serbia, and Nigeria. She helped SOFTSWISS remain fully aligned with regulatory requirements for smooth market entry worldwide.
Her industry impact is confirmed through the delivery of more than 25 hours of AML and responsible gambling training, benefiting both SOFTSWISS employees and the broader iGaming community.
Eleni’s insights on the current state of AML and Responsible Gambling can be found in the 2026 iGaming Trends Report. There, she shares how AI systems detect risky behaviour early and support safer play across regulated markets, helping operators protect their reputation and revenue.
Operators and industry professionals can download the 2026 iGaming Trends Report here.
About SOFTSWISS
SOFTSWISS is an international technology company with over 15 years of experience in developing innovative solutions for the iGaming industry. SOFTSWISS provides comprehensive software for managing iGaming projects. The company’s product portfolio includes the Casino Platform, the Game Aggregator with over 36,700 casino games, Affilka Affiliate Platform, the Sportsbook Software and the Jackpot Aggregator. The expert team, based in Malta, Poland, and Georgia, counts over 2,000 employees.
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Australia
VGCCC: EGM Application Improvements Consultation
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VGCCC has launched consultation on proposed reforms to the application process for Electronic Gaming Machine approvals in Victoria.
“Our Electronic Gaming Machine (EGM) application process for new premises approvals under section 3.3.6 and EGM increase applications under section 3.4.17 of the Gambling Regulation Act 2003 is undergoing a significant uplift to align with modern expectations, recent legislative change, and our strengthened mandate to minimise gambling harm. It also intends to reduce red tape by ensuring applicants focus on priority factors that commonly determine the suitability of an application,” VGCCC said.
VGCCC is inviting feedback from all stakeholders — including, but not limited to, industry participants, councils, experts and community organisations — to provide feedback on:
• the clarity and practicality of the revised application and hearing processes
• ambiguities, redundancies or gaps in the revised application form and practice notes
• any other opportunities to improve the application and hearing process.
Consultation period closes on 19 December 2025.
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